Wickes - Chadwell Heath Reviews 

Extremely poor and unacceptable customer service from Wickes.
I booked a confirmed appointment for 9:00am and waited until 10:00am, but nobody turned up. I received absolutely no call or message to let me know that the appointment had been cancelled or that nobody was coming.
I had to call the store myself only to be told that they were not coming. I was then told that a manager would call me shortly. No one called.
I had to chase them again and call the store a second time. I finally spoke to a manager name asif who again promised to call me back. Once again, nobody followed up, and I am still waiting for that call.
This is simply unacceptable. I made time for the appointment and waited for an 1 and half hour, only to be left without any explanation. What makes it worse is that I had to repeatedly chase the store myself, while both staff and management failed to keep their promises.
Customers' time should be respected. If Wickes cannot attend a confirmed appointment, they should have the basic courtesy to inform the customer in advance. Promising to call back and then ignoring the customer is extremely unprofessional.
I am extremely frustrated and disappointed with this experience. The lack of communication reliability and accountability is completely unacceptable.
I expected a professional service from a well-known company like Wickes but unfortunately that is not what I received.
Very poor service. Very poor communication. A complete waste of my time. I would not recommend Wickes based on this experience.

On behalf of a local Primary School we applied for some resources to help improve our EYFS provision. Through Wickes Community Programme, Laura from Wickes could not have been more helpful and supportive, I was really grateful for how kind she was. Wickes have donated some amazing resources that will really make a difference to the learning of our children! Thank you!!

I had a really positive experience today with Jamil who helped us design kitchen furniture. He was extremely polite and helpful throughout the whole process. He was always patient, approachable and had a lovely smile, which made the whole experience feel relaxed and enjoyable. He listened carefully to my ideas and gave me useful advice to help create the kitchen I wanted.

I really appreciate his professionalism and kindness, good customer service!

Excellent service from all staff, always staff are very helpful and knowledgeable, always there to help. Thank you Chadwell Heath for your service. Especially Brijesh and Sujith always smiling.

The staff at Chadwell Heath are wonderful a really friendly and helpful team ready to go over and above. On this occasion the lovely Doreen helped me with a return her patience was much appreciated

I am writing to express my deepest appreciation and highest possible praise for Lee and the exceptional service he provided.
Lee is, without question, one of the most outstanding employees I have ever encountered in retail. His customer service skills are truly world-class. From the moment I spoke with him, his genuine kindness, exceptional politeness, and warm professionalism made me feel completely valued and supported. He doesn’t just serve customers — he elevates the entire experience.
Lee’s knowledge of the store and product range is second to none. He navigates Wickes with complete confidence and expertise, offering clear, practical, and highly intelligent advice that goes far beyond the ordinary. His depth of product knowledge and problem-solving ability are genuinely impressive. Thanks entirely to Lee’s outstanding guidance and support, I was able to source every single item I needed for my business — efficiently, accurately, and without any stress or wasted time.
Employees of Lee’s calibre are rare. He is intelligent, knowledgeable, consistently professional, and genuinely committed to delivering excellence. His performance reflects the very best of what Wickes can offer and sets a standard that others should aspire to.
I strongly and wholeheartedly recommend that Lee be formally recognised for his exceptional contribution. In my view, he fully deserves a significant bonus and a well-earned raise. Staff like Lee are invaluable assets who drive customer loyalty, satisfaction, and business success.
Please ensure this feedback reaches the relevant managers so that Lee receives the recognition, reward, and advancement he so clearly merits.
With sincere appreciation and the highest possible recommendation,

Excellent service received from the store and showroom, staff are very helpful and knowledgeable with the polite and also friendly.

Ashif heard working honest kind know how to work with customers

I visited Wickes last Tuesday and had a very positive experience. I would especially like to thank Shrey, the Duty Manager, for his excellent customer service.

The staff in this branch are really friendly & helpful but a big shout out to Asif Patel who has gone over & beyond with time & effort to help me with my project, many thanks

We made purchase again in wickes chadwell heath for kitchens for rented properties very affordable kitchen with good quality units and doors.Designed perfectly and no issues.

kitchen and bathroom team is cery helpful.

My organisation applied for wickes community stock donations it was very easy to do and Laura was extremely helpful and flexible with the collections would highly recommend and when I collected the till staff was very helpful and friendly

Made an appointment for 3pm on Sunday.
Cancelled all my plans, no one showed up.

Called the Chadwell Heath branch he was meant to be coming from several times. No one picked up.

Not sure how serious they are about new business, but have already left a very bad taste

Absolute Nightmare: Incompetent Service, Undelivered Goods, and Thousands Lost

If you are considering buying a kitchen from Wickes, turn around and walk away. Buying a kitchen worth thousands of pounds from them has turned into an absolute disaster that has cost me thousands of pounds in wasted fees and left my home completely unusable.
We ordered a complete kitchen worth thousands of pounds. When the delivery day arrived, Wickes delivered only some of the kitchen.
The sequence of failures that followed is unacceptable:
Broken Promises & Zero Communication: The remaining items of our kitchen was promised for delivery on 31st July. That date came and went without a word from Wickes. I was forced to chase them down weeks later just to get a basic update on where my order was which is another month away.
Costly Installer Delays: My kitchen fitter was already scheduled and on-site to start installation. I could not cancel or reschedule at the last minute without losing the advance deposit. Because Wickes failed to deliver the components on time, my fitter was left standing in a house with only half a kitchen to build.
Extensive Delays: When Wickes finally responded, they casually informed us that it would take another full month to deliver the rest of the kitchen.
Severe Financial Loss: Due to Wickes’ failure to fulfill their order and their complete lack of proactive notice, I have now lost £2,500 in non-refundable fitter deposits paid in advance.
Wickes took thousands of pounds for a product they failed to deliver, offered zero communication when they missed their deadline, and their incompetence has directly cost me £2,500 out of my own pocket.
Avoid Wickes kitchen design and delivery services at all costs unless you want half a kitchen, non-existent customer support, and massive financial losses.

Massive thank you to Wickes Chadwell Heath for providing us with metal shelving units to help get our storage space better organised. Getting the support for our youth centre from local businesses means a great deal to us. An amazing programme Wickes have in place - Wickes Community Programme, WCP Chadwell Heath.

I had a really positive experience with Sultan at Wickes. From the start, he listened carefully to my requirements, understood the issues ie I really disliked current kitchen and wanted more cupboard space utilising unused areas, and created a compact kitchen design that makes excellent use of the available space. He provided great advice on materials and appliance sizes, which was invaluable. Sultan worked closely with my excellent building team, both he and Asif were very helpful with on-site purchases and responded quickly to any queries or supplier issues (not Wickes’ fault). The result is a fantastic kitchen that is both practical and stylish—I’m over the moon with it and friends and family love it too. I would highly recommend Sultan and Wickes.

Thank you so much Chadwell store making this so easy for us, it wasn't easy for us to complete our Kitchen project without the knowledge, specially Asif & Jamil .

I don’t usually write reviews, however, after initial scepticism with Wickes and what they offered, I thought it was only right to put a review.

So from the start, the initial designer came in to take measurements of the room, we were getting a new bathroom fitted, the designer was Chahrazade from the Chadwell Heath branch, she went through all the steps and process of what we were paying.

Then the builders came in to let us know potential expenses which we knew would creep up. I have to say the builders impressed with their work, and the manager at the branch, Asif, was amazing in product knowledge and making sure everything ran as smoothly as possible.

The results have been amazing and it allows us to pay for a luxury bathroom on a monthly payment after an initial deposit! We went all out as we thought may as well!

Thank you Wickes Chadwell Heath.