I went to purchase a storage box in Catford the associate who i asked for help couldnt help and was ery unwilling to help. The security guard was the person who helped he found out where the item i w... See more
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We wanted to colour match paint to our kitchen cupboards and were immediately served by a charming gentleman who was so helpful and took us to the paint shelves first to see whether an existing off th... See more
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Fantastic customer service received today from Ian at Wickes Catford. Ian helped me process both a return and a new purchase. I found Ian to be polite, professional, very knowledgeable and court... See more
Company replied
Terrible! Poor customer service, one member of staff didn’t want to move, took several attempts of us asking for him to get up to assist us, would not recommend. Spend your money elsewhere
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Company details
About Wickes - Catford
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contact info
7 Catford Hill, Catford, London, SE6 4NU, United Kingdom
- +442086909872
4.3
Excellent
271 reviews
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Ordered a click and collect which is…
Ordered a click and collect which is ready but no one serving just standing around talking. Such bad customer service
3 April 2025
Unprompted review
Reply from Wickes - Catford
Hi there, We are so grateful that you took the time to share your thoughts with us. We are sorry to hear about your experience with this order. This is not the level of service we try to deliver here at Wickes. - AH
Milton was fantastically helpful
Milton was fantastically helpful. He went above and beyond to find the materials I was after and ensure I was getting the best deal. Amazing customer service from him and Mags
1 December 2024
Unprompted review
Reply from Wickes - Catford
Hey James, thanks for your five-star review, and I'm glad you enjoyed the service from Milton in our Catford store! - Dylan
Great and excellent service from your…
Great and excellent service from your staff Ben.
30 March 2025
Unprompted review
Reply from Wickes - Catford
Hi Aaron, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Ben in our store and that they provided you with useful advice. -AH
Amazing experience with the help of…
Amazing experience with the help of Milton the customer service advisor
29 March 2025
Unprompted review
Reply from Wickes - Catford
Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Milton in our store and that they provided you with useful advice. -AH
The three fab guys in your Catford branch…
The three guys in your Catford branch couldn’t have been more kind and helpful with my click and collect. Also grateful for the loading the wood(click n collect) plus 3 bags of compost I bought at the same time.
Thank you all so much👍🏻😁 ⭐️⭐️⭐️⭐️⭐️
28 March 2025
Unprompted review
Reply from Wickes - Catford
Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us. -AH
Great service!
12 March 2025
Unprompted review
Reply from Wickes - Catford
Hi Angel, Thanks for taking the time to provide us with your feedback, we are glad you had a great service! - SF
David Knock is a fantastic employee at…
David Knock is a fantastic employee at this branch - super friendly, very helpful, and extremely knowledgeable. He’s helped me out with everything from peeling off decades of wallpaper to finding the right drain catcher. He’s also listened when I’m upset that my partner doesn’t rate my DIY skills (she thinks she’s much better at painting walls than I am and David commiserates)
7 March 2025
Unprompted review
Reply from Wickes - Catford
Hey there, thanks for your positive feedback, and I'm glad you enjoyed the service from David in our Catford store! - Dylan
A prompt and efficient service
A prompt and efficient service. Shane went out of his way to ensure that the product was in stock and then helped retrieve it from the shelf for my convenience. A real asset to Wickes.
25 March 2025
Unprompted review
Reply from Wickes - Catford
Hi S Henly, We are delighted to hear about your positive experience. It is wonderful to know that you received prompt and efficient service. We are proud of our team members who go above and beyond to ensure customer satisfaction. - SF
Great team work did have to make a…
Great team work did have to make a refund of a lot of material and in the end of the day and they were amazing from Stan on the till to the manager Ben and Chris...fantastic group!!💯💯
24 March 2025
Unprompted review
Reply from Wickes - Catford
Hi Brugal, Thank you for your kind words! We're thrilled to hear about the positive experience you had with our team. It's wonderful to know that Stan, Ben, and Chris went above and beyond to assist you. We're proud of our team's dedication to providing excellent customer service. - SF
Great experience
Great experience
Would recommend other to visit this store
24 March 2025
Unprompted review
Reply from Wickes - Catford
Hi Cas m, We're thrilled to hear you had a great experience! It's wonderful to know you'd recommend us to others. We appreciate your kind words and hope to see you again soon. - SF
Excellent service from Ben in catford
24 March 2025
Unprompted review
Reply from Wickes - Catford
Hey Izu, thanks for your five-star review, and I'm glad you enjoyed the service from Ben in our Catford store! - Dylan
Professional & helpful
Shane was very helpful and professional. He went the extra mile to help us and find a product ( roof tile) that wasn’t on the shelf. We’ll definitely come back to this store .
Thanks Shane!
23 March 2025
Unprompted review
Reply from Wickes - Catford
We're so glad to hear about your positive experience! It's wonderful to know that you received such excellent service from Shane. We appreciate your kind words and are proud to have employees who go above and beyond to help our customers. We hope to see you again soon. - SW
Very helpful and friendly staff
Very helpful and friendly staff. I cam away with exactly what I was looking for.
20 March 2025
Unprompted review
Reply from Wickes - Catford
Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us. -AH
Thank you Darren for the swift support…
Thank you Darren for the swift support with my title adhesive mix up!
19 March 2025
Unprompted review
Reply from Wickes - Catford
Hi Remi, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Darren in our store and that they provided you with useful advice. -AH
Great Service
Top marks Wilkes Catford and Wilkie a manager there for handling my two queries a return and product search. DIY stores can sometimes be a bit female unfriendly this was a great experience.
18 March 2025
Unprompted review
Reply from Wickes - Catford
Hey EJ, thanks for your five-star review, and I'm glad you enjoyed the service in our Catford store! - Dylan
Fabulous customer service from the…
Fabulous customer service from the Sunday team yesterday
9 March 2025
Unprompted review
Reply from Wickes - Catford
Hi Alison, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
great customer service
I called up the store extremely near to closing time and Ben kindly kept the store open for a few extra minutes enabling me to pick up an item to fulfil completing a project today. Quality service, and most appreciated.
2 March 2025
Unprompted review
Reply from Wickes - Catford
Hi yBird, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
Ben was a legend
Ben was a legend! Massive help when I needed him the most.5/5 customer experience
2 March 2025
Unprompted review
Reply from Wickes - Catford
Hi Moni, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
Milton and Mags was very helpful and…
Milton and Mags was very helpful and made my experience at Wickes amazing
28 February 2025
Unprompted review
Reply from Wickes - Catford
Hi Jayden, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
Milton and Margs
Would like to start off with a huge thank you to Milton and margarita. Milton helped me find all the things I needed to find as I’m really just a a girl ha ha. Margarita supported in my purchase
28 February 2025
Unprompted review
Reply from Wickes - Catford
Hi Shuwana, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
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