Wickes - Cardiff Reviews 131

TrustScore 4.5 out of 5

4.5

Unit 1 Dragon Retail Park, 507 Newport Road, Cardiff Wales, CF23 9AD, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We recently ordered a kitchen with Wayne at the Newport Road store in Cardiff, and couldn’t recommend him enough. The whole process was so quick and easy, with Wayne coming out to our property to take... See more

Company replied

Rated 5 out of 5 stars

I recently purchased a bathroom from Wickes. Wayne offered excellent customer service from start to finish. He was completely open and transparent about the price at all stages of the project and offe... See more

Company replied

Rated 5 out of 5 stars

Just bought and picked up heavy tiles from Wickes Cardiff - Josh and Joao were so helpful in sorting the tiles for a complete batch number and then carrying them to the car. Top quality service - than... See more

Company replied

Rated 1 out of 5 stars

Solar appointment booked, text saying cancelled, received call a few weeks later confirming appointment and agreeing original date. Received text on the morning of the appointment date saying appoint... See more

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Cardiff

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.

Written by the company

Promise 1

Contact info

  • Unit 1 Dragon Retail Park, 507 Newport Road, Cardiff, Wales, CF23 9AD, United Kingdom

  • +442920114606

4.5

Excellent

TrustScore 4.5 out of 5

131 reviews

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1-star

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Rated 5 out of 5 stars

Excellent customer service and practical advice

I recently purchased a bathroom from Wickes. Wayne offered excellent customer service from start to finish. He was completely open and transparent about the price at all stages of the project and offered practical advice and solutions throughout, allowing me to understand what was possible within my budget and bathroom size. I would have no hesitation in recommending Wayne, thank you for all your help!

18 June 2026
Unprompted review
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Reply from Wickes - Cardiff

Hi, Scott. Thank you for taking the time to share your experience with us. We’re delighted Wayne provided such helpful, transparent service and made the process clear and easy. We really appreciate your recommendation! Thank you for your kind feedback. - Scott H

Rated 5 out of 5 stars

Great experience .

Found the products I required were much cheaper than the orange diy store . Well stocked and Linda the store assistant was most helpful . Plenty of parking , will use again.

21 June 2026
Unprompted review
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Reply from Wickes - Cardiff

Hey Ashley, thank you for your wonderful review. I'm glad that you found what you needed and that Linda was super helpful during your visit! - Dylan

Rated 5 out of 5 stars

Great service!

We recently ordered a kitchen with Wayne at the Newport Road store in Cardiff, and couldn’t recommend him enough. The whole process was so quick and easy, with Wayne coming out to our property to take measurements and create a design plan that suited us, dealing quickly with any of our queries over email, and taking payment over the phone to make things easier for us. Super friendly service and knowledgeable in his work. Thanks again Wayne!

23 June 2026
Unprompted review
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Reply from Wickes - Cardiff

Hi Georgia, We're so pleased to hear about your excellent kitchen ordering experience. It's wonderful that Wayne made the process quick and easy, providing friendly and knowledgeable service. Thank you for your kind recommendation! - Sean

Rated 5 out of 5 stars

Just bought and picked up heavy tiles…

Just bought and picked up heavy tiles from Wickes Cardiff - Josh and Joao were so helpful in sorting the tiles for a complete batch number and then carrying them to the car. Top quality service - thanks both.

23 June 2026
Unprompted review
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Reply from Wickes - Cardiff

Hi Mike, We're so glad to hear about your positive experience! We truly appreciate your kind words about Josh and Joao's helpfulness. - Sean

Rated 5 out of 5 stars

Click and collect out of stock

There was a mix up with the click and collect order but Roxanne was very apologetic and found another product to match. Excellent customer service and I will continue to shop at this store!

19 June 2026
Unprompted review
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Reply from Wickes - Cardiff

We're so glad Roxanne could resolve the order mix-up and provide a suitable replacement. We appreciate your continued support! -AK

Rated 5 out of 5 stars

Bathroom design and installation

Wayne Tyler-Grant in the Cardiff store helped us with the design and installation of a new bathroom. He was really knowledgeable and helpful. We’re really pleased with the result!

15 June 2026
Unprompted review
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Reply from Wickes - Cardiff

Hi Mark, we're so pleased Wayne provided excellent service and that your bathroom design experience was a positive one. Thank you for your wonderful feedback! -LR

Rated 5 out of 5 stars

Daniel was great

Daniel was great at finding the items we needed for our roof as they were no5 located in the obvious place

14 June 2026
Unprompted review
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Reply from Wickes - Cardiff

Hi Emma, we're glad Daniel could help you find what you needed. We appreciate your kind words! -LR

Rated 5 out of 5 stars

Good friendly service from this store

Good friendly service from this store

12 June 2026
Unprompted review
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Reply from Wickes - Cardiff

Hi Rodney, Thank you for your five-star review regarding the friendly service you received from our team at the Cardiff Store. We appreciate your business.

Rated 5 out of 5 stars

Service of Anne newport rd store

Service of Anne newport rd store
Polite & helpful cant do enough

11 June 2026
Unprompted review
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Reply from Wickes - Cardiff

Hi David, Many thanks for your review about our colleague Anne in our Cardiff store and the great customer service you received. We appreciate your review and your business

Rated 5 out of 5 stars

Wickes in Cardiff is my favourite home…

Wickes in Cardiff is my favourite home improvement store. It’s smaller than B&Q but I usually find everything I need. Being a trade customer I get a minimum 10% discount sometimes like today more. The staff are polite and helpful. Shout out to Linda, Anna and Monika.

8 June 2026
Unprompted review
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Reply from Wickes - Cardiff

Hi ET, We are so glad to hear you consistently find what you need and appreciate Linda's helpfulness. Thank you for your kind words! - Sean

Rated 5 out of 5 stars

Mandy is incredible

Mandy was incredibly happy and efficient whilst working two tills at once during peak hours!

Superstar employee!

6 June 2026
Unprompted review
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Reply from Wickes - Cardiff

Hey Alexander, thank you for your five-star review, and I'm glad that Mandy in our Cardiff store was a superstar during your visit! - Dylan

Rated 5 out of 5 stars

Tile shopping

Went in to Wickes, Newport Road to select tiles, we were dealt with by Anna who was very helpful and went the extra mile for us, identifying exactly what we wanted, getting the product codes and confirming exactly how many we needed, she also arranged delivery for us so that we didn't overload the car. Great service, extremely proffesional and very customer focused, 👌👏 👏👏

6 June 2026
Unprompted review
Wickes - Cardiff logo

Reply from Wickes - Cardiff

Hey, thank you for sharing your five-star review, and I'm glad to learn that Anna was super helpful during your visit to our Cardiff store! - Dylan

Rated 5 out of 5 stars

Anna was very helpful & friendly

Anna was very helpful & friendly! I didn’t have a clue what I was looking for! Amazing service

4 June 2026
Unprompted review
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Reply from Wickes - Cardiff

Hi, Thank you for taking the time to share your review with us. We're delighted to see that, Anna, was helpful and friendly during your visit, providing amazing customer service. Thank you again for your kind feedback. - Scott H

Rated 1 out of 5 stars

Solar appointment booked & cancelled without explanation.

Solar appointment booked, text saying cancelled, received call a few weeks later confirming appointment and agreeing original date. Received text on the morning of the appointment date saying appointment cancelled..... nothing else received, no further contact. Probably easier to get solar panels put on the moon than the UK!!! Suggest Wickes get themselves organised....

28 May 2026
Unprompted review
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Reply from Wickes - Cardiff

Hi Mr Larkin, we appreciate you sharing your experience. We understand your frustration with the repeated cancellations and lack of contact. We have sent you a request for more information and, we are reviewing our scheduling processes to prevent such issues. -LR

Rated 5 out of 5 stars

Purchased 4 packs of Laminate Flooring…

Purchased 4 packs of Laminate Flooring Yesterday, I would like to give a mention of the excellent service I got from Anna, I wish all staff in stores were as helpful and attentive as She was

14 May 2026
Unprompted review
Wickes - Cardiff logo

Reply from Wickes - Cardiff

Hi, Denis. Thank you for taking the time to share your review with us. We are delighted to see that, Anna, provided excellent customer service during your visit to purchase laminate flooring. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Cardiff Newport rd

Cardiff Newport rd. Full credit to the great service at this store. Often under pressure but in all honesty still delivering excellent customer service. Anna in particular is standing out, down to earth and super helpful thank you guys Keep up the good work it is appreciated by customers.

13 May 2026
Unprompted review
Wickes - Cardiff logo

Reply from Wickes - Cardiff

Hi Nicola, Many thanks for your five-star review regarding our Cardiff Newport store and in particular how helpful you found our colleague Anna. We appreciate your business.

Rated 5 out of 5 stars

Wayne was so helpful and knowledgeable…

Wayne was so helpful and knowledgeable and friendly. Really pleased with first experience of wickes thanks

6 May 2026
Unprompted review
Wickes - Cardiff logo

Reply from Wickes - Cardiff

Hi Debbie,

We appreciate you taking the time to leave us this feedback. We're thrilled to hear that you found Wayne helpful, knowledgeable, and friendly. -Ellysse

Rated 1 out of 5 stars

Nobody turn up consultant message me…not reliable

Nobody turn up consultant message me last minute when iam waiting for her I changed my schedule just for wickes appointment. So disappointed...

4 May 2026
Unprompted review
Wickes - Cardiff logo

Reply from Wickes - Cardiff

We're very sorry for the last-minute cancellation and the inconvenience to your schedule. We have requested additional information, so we can get this looked into further. Thank you for your feedback. -AK

Rated 5 out of 5 stars

Daniel Singh was super helpful to us

Daniel Singh was super helpful to us! we would definitely come back. His service was excellent! Very kind, patient and helpful. Thank you! ☺️

14 April 2026
Unprompted review
Wickes - Cardiff logo

Reply from Wickes - Cardiff

Hi Paola, we appreciate you taking the time to leave us a review. We are happy to hear that you received excellent service and that you found him kind, patient, and helpful. -LG

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