Approached a employee at the car park from a distant. As he was going back into the store. He stopped and listened and didn't hesitate in assisting me with my query before I even entered the stor... See more
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See what reviewers are saying
Lewis planned new bathroom well, listened to our ideas and incorporated them into his design. Showed good knowledge of products. Bathroom fitter, kept us informed throughout, happy to discuss with u... See more
Company replied
We went into the Burton store to have a look at their range of kitchens. The Design Consultant Susan was amazing. She came out to our house, listened to our requirements and budgets and delivered an a... See more
Company replied
We were so lucky to be looked after by Bev at Burton and then Simon James to install our Bathroom. Nathan the fitter went the extra mile to get the job done and was so respectful of us and our prop... See more
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Company details
About Wickes - Burton
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contact info
Wellington Road, Burton Upon Trent, Derbyshire, DE14 2AP, United Kingdom
- +441283516809
4.7
Excellent
86 reviews
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I recently visited my local wickes…
I recently visited my local wickes store in Burton upon Trent to purchase a new kitchen I had a appointment with a planning consultant Bev Goosey who was fantastic made myself and my wife very comfortable through the whole process listened to our needs and helped us to plan the perfect kitchen all in all she made it a very enjoyable experience and now looking forward to our kitchen thanks so much to Bev
2 September 2024
Unprompted review
Reply from Wickes - Burton
Hi, Andrew. Thank you for taking the time to share your review. I'm really pleased to see that, Bev, made your design process fantastic, making you and your wife feel very comfortable during your appointment. Please do keep us updates on the installation! Thank you again for your kind feedback. - Scott H
Wickes Kitchens a Very Bad Experience
Having order a new Kitchen from Wickes,Burton Upon Trent. in June 2024 the following fiasco has occurred and still is on going.The Kitchen is still unfinished.
The kitchen arrived on time but with order errors which although I did check off the order the errors didn't become apparent till the fitter arrived.
Errors. 1 large panel missing.
Solution (This was supplied from another kitchen)
2 very large back panels which has nothing to do with
our Kitchen. ( These are still awaiting collection and due to there size and weight are really in the way)
1 cupboard end panel missing. Solution( This was supplied from another kitchen)
2 over ordered plinths due to design error. ( We are still waiting for a refund)
5 rolls not required edging tape.( We are still waiting for a refund)
At the moment we are still awaiting the supply of white permits to finish the Kitchen.
Although the designer has tried to sort out the problem he has told us that the departments involved do-not answer his emails or telephone calls.
Comment.
The design details were very poor and it was difficult for us and the fitter to work out what units were supposed to go where. The design drawings should have shown at least the part number to make it easier to see what goes where.
All in all this has been a very bad experience.
24 June 2024
Unprompted review
Reply from Wickes - Burton
Hi Martin,
Thank you for taking the time to leave your Trustpilot review. We are truly sorry to hear about the issues you have experienced with your kitchen installation. We understand your frustration and would like to further investigate this matter. We have sent a request for more information via Trustpilot so that we can look into the situation. - FB
Professional care from start to finish
Professional care from start to finish. Nothing was too much trouble for the designer, Susan Bower-Khan. She answered all my questions and offered helpful suggestions when asked. The deliveries came on time. Greg, the installer, was very helpful, finding solutions to problems that occurred. Friendly and professional he started work at 7.30 am and I’m delighted with my new bathroom. After a very bad experience with previous contractors I found Wickes and their staff a breath of fresh air. Well done team and thank you for all your help!
17 July 2024
Unprompted review
Reply from Wickes - Burton
Hi Maire, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn that your design consultant, Susan, was able to provide an excellent service alongside Greg your Installer who was very helpful and always provided solutions to your problems. We do greatly appreciate this kind feedback and will be sure to pass this on to the team. - FB
The kitchen looks first class
The kitchen looks first class. Dass the design consultant was fantastic, not just in the planning but also the aftercare support
17 June 2024
Unprompted review
Reply from Wickes - Burton
Hi There, thanks for taking the time to share this feedback, we are pleased to hear that everything ran smoothly with your recent kitchen project, we appreciate you taking the time to let us know. RD
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