Fantastic customer service from Tom the on duty manager at you Broadstairs branch. After ordering online and then the items arriving damaged, I reported straight away to your customer services by p... See more
Company replied
Location
Switch locationMargate Road, Unit 1 Broadstairs Retail Park, Broadstairs Kent, CT10 2QW, GB
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See what reviewers are saying
We had the kitchen of our dreams designed by Mike, he gave us everything we were looking for and even some things we didn't think about ourselves that were incredibly useful. He recommended our fitte... See more
Company replied
I don't usually write reviews but on this occasion a must! I'm a homeowner requiring a new bathroom with design and installation etc. I had a consultation with Farhan at Wicks (Broadstairs).... See more
Company replied
It’s hard to know where to begin. This has been an utter nightmare from the failed design with no measurements, incompetent installer ( taken all the money ) who had to have all his work ripped out b... See more
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Company details
About Wickes - Broadstairs
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contact info
Margate Road, Unit 1 Broadstairs Retail Park, Broadstairs, Kent, CT10 2QW, United Kingdom
- +441843866512
4.3
Excellent
104 reviews
Asks customers to review
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Poor customer service
I called the shop to check if they had a product in stock before travelling 30minutes to collect it. I was informed the product was available in stock but when I got there they couldn’t find it. Useless staff, extremely poor customer service and a waste of my time!
22 July 2024
Unprompted review
Reply from Wickes - Broadstairs
Hey there, thanks for sharing your valuable feedback, and I'm really sorry to hear about the lack of stock in our store and the service provided. This is not the kind of experience we want our customers to have and if you can please reply back to the private message I've sent you on trustpilot we can then look into this further for you. - Dylan
Broken tiles
Bought a box of tiles after carefully checking that the packaging had no signs of damage. However when unpacking I found that 11 of the 20 tiles had broken corners. It is not practical to inspect every tile in-store so make sure that you get a receipt and you visually inspect every tile at the earliest opportunity.
7 May 2024
Unprompted review
Reply from Wickes - Broadstairs
Hey DJ, thanks for your valuable order feedback and I'm deeply sorry that your tiles arrived damaged. This should not happen and if you can please reply back to the private message I've sent you on trustpilot we can investigate this further. - Dylan
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