Pushpa was very helpful, friendly and helped us with all our needs. This made our shopping experience so much easier when trying to get lots of flooring and additional products. Thank you
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See what reviewers are saying
I was in the shop picking up my click and collected for top soil I was seen straight away and the staff member helped me to the car his name was Sunny, thank you for helping me great service
Company replied
I visited the store today and was serviced my Frances on the till, she was very polite and very engaging. She explained how to place a click and collect order for items that were not out of stock in t... See more
Company replied
I was in the store to buy flooring and needed help picking the product Yash approached me and helped me pick everything and loaded it in my car thank you really helpfull
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Company details
About Wickes - Brentwood
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contact info
Brook Street, Brentwood, Essex, CM14 5LX, United Kingdom
- +441277233899
4.7
Excellent
182 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Extremely helpful member of staff
Extremely helpful member of staff. Pavneet.
18 December 2024
Unprompted review
Reply from Wickes - Brentwood
Hi, John. Thank you for taking the time to share your review with us. I'm really pleased to see that, Pavneet, was extremely helpful during your visit. Thank you again for your kind feedback. - Scott H
Had a very entertaining discussion with…
Had a very entertaining discussion with Pavneet at your Brentwood store. She seems bright and enthusiastic. Thank you. You should keep her!
18 December 2024
Unprompted review
Reply from Wickes - Brentwood
Hello there, thanks for your five-star review, and I'm happy to know that you enjoyed the service from Pavneet in our Brentwood store! - Dylan
Helpful
Ant at Brentwood Wickes was very helpful and took his time to show me where the things I needed were and give advice.
12 December 2024
Unprompted review
Reply from Wickes - Brentwood
Hello, Lauretta. Thank you for taking the time to leave such a positive review. It's great to hear Ant was able to provide such excellent service. - SW
Excellent customer service
Fantastic customer service, Anthony was extremely helpful. Five stars
12 December 2024
Unprompted review
Reply from Wickes - Brentwood
Hey Grant, thanks for your five-star review, and I'm glad you enjoyed the service from Anthony in our Brentwood store! - Dylan
Esha is the most amazing person I have…
Esha is the most amazing person I have ever been served by!!! Now I know dreams can come true!!
12 December 2024
Unprompted review
Reply from Wickes - Brentwood
Hi There, thanks for taking the time to share this feedback. RD
Anthony at Brentwood was extremely…
Anthony at Brentwood was extremely helpful Many thanks!
12 December 2024
Unprompted review
Reply from Wickes - Brentwood
Hi, R Young. Thank you for taking this time to share your experience with us. I'm really happy to hear Anthony was extremely helpful during your visit to our Wickes store in Brentwood. Thank you again for your kind feedback. - Scott H
Navdeep at Brentwood
My planner was Navdeep at the Brentwood branch.. From start to finish he was always helpful. Even when I had tiles left over, which the supplier for Wickes wouldn't refund, he sorted it out for me and got me my refund. Really happy with my bathroom and toiler
27 November 2024
Unprompted review
Reply from Wickes - Brentwood
Hi, Justin. Thank you for taking the time to share your review with us. I'm really pleased to see that, Navdeep at our Wickes store in Brentwood was really helpful from start to finish and was able to help sort your refund out for your leftover tiles. Thank you again for your kind feedback. - Scott H
Fraud and intimidation BEWARE
A more detailed review is to follow, but I need to warn people immediately about the fraudulent activity being carried out by the kitchen fitters endorsed by Wickes. The kitchen fitting company recommended by Wickes tried to charge their 3% bank card machine usage fees to my elderly 91 year old relative on top of the deposit amount. This is highly illegal. We were also withholding part payment of the final balance for payment of work that was not carried out, but my elderly relative was told that they would charge £50 a day charges for late payment and send round debt recovery. You can guess what my frail 91 year old relative did. I am in the process of taking this matter further BUT BE WARNED, THE FITTERS WE WERE SUPPLIED ARE LIARS AND CROOKS.
29 November 2024
Unprompted review
Reply from Wickes - Brentwood
Hey Terry, thanks for your valuable feedback, and I'm deeply sorry to hear about the issues you've faced with kitchen installation. If you can please reply back to the private message I've sent you on trustpilot we can then look into this further. - Dylan
Great.
Having had our kitchen made over by Wickes a few years ago we decided they were the people for our bathroom revamp. This was one of our get best decisions. From initial design (by Naz of Wickes Brentwood) through to final completion everything was fine. The fitting team lead by John aka Elvis were also excellent. My wife and I are extremely satisfied.
20 September 2024
Unprompted review
Reply from Wickes - Brentwood
Hi Graham,
Thank you for leaving a lovely review. We are happy to hear that You have a wonderful design and fitting experience! Thank you for shopping with us! - Sean
In answer to my review 4 days ago
In answer to my review 4 days ago, you asked me for the order number and said you would look into the problem. Having given you this, So far, no one has contacted me or answered my email to customer services. Tomorrow the Wickes rubbish from my kitchen installation would have been on my drive for five weeks. I am an honest person and would like to think that those who work for Wickes are too! Answer me this, do you intend to remove the rubbish? I am 70 years old, I care for a husband and son who are both disabled by medical conditions that make life very difficult. If Wickes have a contract with Hippo, what is stopping you from asking them to come and collect the loose rubbish from my drive? How would you at Wickes react if the rubbish was left on your drive. It comes down to honesty. When will you collect the rubbish???
20 September 2024
Unprompted review
Reply from Wickes - Brentwood
Hey Janet, thanks for your update, and I'm really sorry you didn't receive my email. I have resent this to advise you on how to proceed to have your situation resolved. - Dylan
Excellent service on kitchen but follow…
Excellent service on kitchen but follow up very poor by customer service. Pity as.kitchen Excellent
19 September 2024
Unprompted review
Reply from Wickes - Brentwood
Hey Wendy, thanks for your valuable feedback, and I'm sincerely sorry to learn of your kitchen experience. If you can please reply back to the private message I've sent you on trustpilot we can then investigate this further. - Dylan
Bathroom design - Navdeep at Brentwood branch
Had our new bathroom designed by Navdeep at the Brentwood branch. Excellent personal service by Nav - from initial home visit to design consultation and delivery. Highly recommended! Thank you Nav.
20 July 2024
Unprompted review
Reply from Wickes - Brentwood
Hi Mark, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn that your design consultant, Navdeep, was able to provide an excellent service ensuring you were satisfied with your bathroom project. We do greatly appreciate this kind feedback and will be sure to pass this on to the team. - FB
Highly recommend
Had a new bathroom from Wickes and the whole process was easy and as promised. The sales person Nav at their Brentwood store was great and very helpful. Everything was delivered as they said and the fitting was good. Would recommend.
10 June 2024
Unprompted review
Reply from Wickes - Brentwood
Hi Joanna, thanks for taking the time to share this feedback, we are pleased to hear that the whole process with your new bathroom was easy and everything arrived on time, we appreciate you taking the time to let us know. RD
Nav at Wickes Brentwood
Thank you Nav you made it a very easy process from selection through to completion, Wickes checked the work during fitting also. I can highly recommend Nav at Brentwood for your kitchen and or bathroom.
1 February 2024
Unprompted review
Reply from Wickes - Brentwood
Hi Jon, thanks for taking the time to share this feedback, we are pleased to hear that Nav made the process very easy, we appreciate you taking the time to let us know. RD
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