Wickes - Bournemouth Reviews 41

Went to our local Wickes to purchase some tools to get the garden into shape. Found everything needed as the aisles were clearly marked and prices were reasonable. Store was exceptionally clean and tidy with no intrusive background music. Staff were busy but available if needed. Customer service was exceptional.

Staff members advice and expertise saved me from wasting time and money on a decking stripper that wouldn't be effective removing a water based stain. Very glad I asked first.

We had a kitchen designed by Magda, from the Bournemouth store in July 2024.
Magda was kind, courteous and very helpful. She took the time to show us various options and layouts until we decided on the right one for us.
We couldn't have been happier with the results.
I would happily recommend Magda and Wickes to anyone looking for a new kitchen.

We've ordered a kitchen and bathroom from Wickes in Poole and have dealt with Mr Tom Burt, design consultant throughout. Tom has attended our property and in all dealings with him he has been ultra professional, knowledgeable, supportive and gracious. He is an asset to Wickes. Hannah and I would like his work recognised please. Tom has been above and beyond in all he does. Thankyou.

Mark stone from ringwood road bournemouth shop was very helpful friendly efficient nothing was too much trouble for him
Good communication

Took an item back to Poole branch today. Lady on customer helpdesk could not have been more helpful. Her name is Emily. If Wickes have a staff reward and recognition scheme, this is my nomination. Great service, no nonsense attitude, helpful and friendly. Well done.

Charmaine ( the planner) was prompt and friendly. She explained her recommendations and made helpful suggestions of what would work well and look good taking into consideration my budget. Ilook forward to seeing her plan

Disappointing home visit to discuss bathroom design. Quite a negative start as Mark didn’t really understand why he was visiting and told me straight off the bathroom would cost £12k at least after I said everything was to be done - I had emailed on the website stating this was a bathroom design visit but this info doesn’t show up on their phone, only the name and address of person enquiring! (I have the smallest bathroom). I advised him I would be using my own plumber and was looking for a bathroom design using their products but he didn’t bring a brochure to go through possible options. Once I said I’d be using my own plumber to install, he perked up and took measurements and advised me to look at the website to look at bathroom options as I was unable to get to the store in the week due to work.
Have given an extra star only because he has advised I have tiles on top of tiles from last owner who did the bathroom up on the cheap.

I have only ever given 1 poor review, but had to advise of my experience.
Kitchen looks great in the end, but the process was extremely stressful.
I spent £10,500 on a Wickes kitchen, plus another £1,750 for fitting, and the experience fell far below what I expected. The salesperson couldn’t tell me who the fitters were or what they charged, which didn’t inspire confidence. The first fitter they sent was rude and unprofessional, said my current kitchen was poor quality and no wonder you are changing it, said my tiles were poor quality and overall was disrespectful and dismissive so I asked for a replacement. The second fitter was excellent, but what was supposed to be a 15‑day job dragged on for over four months.
There were damaged parts, repeated delays, and I had to keep clearing my kitchen every time someone came back. Over 23 emails and made more than 20 calls, and customer services constantly gave excuses or took days to respond. It didn't give my confidence in their ability. I do like the finished kitchen and the quality is good, but the aftercare and communication were very poor. Based on the overall experience, I wouldn’t choose Wickes again.

I ordered and paid a deposit for a new Bathroom, happy with a 9 week wait. Plumber came out, everything in process. Call from wicks telling me that the plumber was unable to do the job and I’d have to wait 5 months or find my own installer! After 2 months backwards and forwards choosing the perfect bathroom I cancelled and got my money back. Will never use or recommend wicks.

We have just ordered our new kitchen and Tom, our Design Consultant at the Bournemouth store, was excellent. His friendly approach and broad knowledge of the products (including appliances), design options and the technical specialist work we would need made the whole process very straightforward and enjoyable. Thanks Tom.

Mark James at Bournemouth store was excellent at understanding our requirements and designed a lovely kitchen for us. We are delighted with the result and would highly recommend this company to others.

I got very muddled at the tills trying to use a gift card (hadn’t realised it had to be activated) and a loyalty discount card (which needed the balance added).
The lady was very pleasant and patient and helped me do it all - great customer service!

Came to wickes to design a kitchen with Tom, amazing service from start to finish, very accommodating and we never felt pressured at anytime.
Thanku Tom fir your amazing service on designing our new kitchen.

Consultant listened to our wishes and came up with a great solution which was confirmed when we saw the final design. A competitive price was offered.

Had our kitchen designed at the Bournemouth store. Good friendly service, and after an initial concern we were advised to a very good fitter. Would add on reflection the unit value for money is not the best however they are decent. We did opt for a 'hot tap' which again, on reflection, wouldn't recommend, a very noisy boiler/heater placed under the sink and the added cost (£70 per time)of replacing water filter every six months

Wickes Bournemouth were brilliant, Mark James designed the kitchen beautifully and Nigel Stevens did an immaculate job of fitting the kitchen. We are extremely happy with the level of service and professionalism we received throughout the process. Thank you so much.

Justin Burns our kitchen designer has made the whole experience great. I have recommended Wickes and Justin now to quite a few of my friends. There were a few teething problems, nothing major but Justin sorted everything out without delay. The kitchen is great quality and I'm extremely happy with my new kitchen.

Mark James at the Bournemouth store provided excellent guidance and support throughout the design and build of my new kitchen, working alongside Wayne Sharkey who managed the fitting, plumbing, tiling and flooring. Thank you so much to both of you for an excellent result and stress free experience! I highly recommend Wickes Bournemouth and this great team! :)

Tom in the Bournemouth store designed our new bathroom. He made the whole experience easy and stress free. The first time we met Tom he fully understood our needs and he designed a bathroom that would work best for us.
Polite and courteous at all times, we would highly recommend. Thank you.