Wickes - Aberdeen Reviews 

109
TrustScore 4 out of 5

4.2

Exploration Way, AB32 Aberdeen, Scotland, GB


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Rated 5 out of 5 stars

Aditi Joshi helped us design our kitchen and was absolutely fantastic. She was patient through all of our questions and design tweaks. She understood what we were going for and made recommendations th... See more

Company replied

Rated 5 out of 5 stars

Went in to get a few things and realised the timber was a bit too big for the car. Spoke with Jill H and she was super friendly and helpful and told us about the delivery options. She was also very ki... See more

Company replied

Rated 5 out of 5 stars

From start to finish, my experience with Wickes Aberdeen has been brilliant. Ashley, the design consultant, was great — clearly very experienced and made the whole process incredibly easy. The design... See more

Company replied

Rated 1 out of 5 stars

Wickes themselves no issue - good value - but Deliveries - DX in this case - Appalling lack of updates and contact if delays. Tracking a joke if you live in Scotland. The Wickes “bot” online assista... See more

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Aberdeen

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Exploration Way, AB32, Aberdeen, Scotland, United Kingdom

  • 01224014599

4.2

Great

TrustScore 4 out of 5

109 reviews

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4.2

All reviews

(109)

13,996 reviews in the last 12 months

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Rated 5 out of 5 stars

Very helpful and pleasant staff when…

Very helpful and pleasant staff when visiting the Aberdeen Store , both the Manager and Jill H the assistant.

14 August 2026
Unprompted review
Wickes - Aberdeen logo

Reply from Wickes - Aberdeen

We're so pleased to hear that our team provided such helpful and pleasant service during your visit. Thank you for sharing your positive experience with us! -AK

Rated 5 out of 5 stars

Jillian the manageress was absolutely…

Jillian the manageress was absolutely brilliant! So helpful.

7 August 2026
Unprompted review
Wickes - Aberdeen logo

Reply from Wickes - Aberdeen

Thank you for your wonderful review! We are so pleased to hear that Jillian was absolutely brilliant and so helpful. We truly appreciate your kind feedback. -AK

Rated 5 out of 5 stars

Went in to get a few things and…

Went in to get a few things and realised the timber was a bit too big for the car. Spoke with Jill H and she was super friendly and helpful and told us about the delivery options. She was also very kind to our dog Basil and gave him a treat which means he's a friend for life

11 August 2026
Unprompted review
Wickes - Aberdeen logo

Reply from Wickes - Aberdeen

Hi Harris, We're so pleased to hear about your positive experience! It's wonderful that Jill was so friendly and helpful, especially with the delivery options. We're also delighted that Basil enjoyed his treat! - Sean

Rated 5 out of 5 stars

Excellent experience at Wickes Aberdeen

From start to finish, my experience with Wickes Aberdeen has been brilliant. Ashley, the design consultant, was great — clearly very experienced and made the whole process incredibly easy. The design stage was thorough and well explained, and Ashley guided me through every detail with confidence and care. Ordering was straightforward, everything was organised and clearly explained. A genuinely stress‑free experience and I’m delighted with the service.

7 August 2026
Unprompted review
Wickes - Aberdeen logo

Reply from Wickes - Aberdeen

Hey there, thanks for your wonderful feedback. We are so pleased to hear that your experience from start to finish was brilliant and genuinely stress-free. It's wonderful that Ashley in our Aberdeen store made the process incredibly easy, thorough, and well-explained. We are delighted that you are so happy with the service! - Dylan

Rated 5 out of 5 stars

Great service

Aditi Joshi helped us design our kitchen and was absolutely fantastic. She was patient through all of our questions and design tweaks. She understood what we were going for and made recommendations throughout. She was so helpful that once our kitchen is fitted, we intend to go back for her to design our bathrooms.

30 May 2026
Unprompted review
Wickes - Aberdeen logo

Reply from Wickes - Aberdeen

Hi Charlotte,

Thank you for your wonderful feedback! We are so pleased to hear about your positive experience with Aditi. It's fantastic that they were patient and understood your vision for the kitchen. We look forward to helping you with your bathrooms too! -Ellysse

Rated 5 out of 5 stars

Had a great experience in a well…

Had a great experience in a well stocked clean store in Westhill. Jill H was extremely helpful, kind and courteous.
Well done Wickes..

4 August 2026
Unprompted review
Wickes - Aberdeen logo

Reply from Wickes - Aberdeen

Hi Pitcull, Thank you for your five-star review regarding your visit to our Westhill store. In particular the great customer service you received from our colleague Jill H. We appreciate your review and your business.

Rated 5 out of 5 stars

Good range of stock

Able to get everything I needed. Jill H was very helpful in answering my queries and helping me to find the items I could not locate myself.

3 August 2026
Unprompted review
Wickes - Aberdeen logo

Reply from Wickes - Aberdeen

We're so pleased to hear that you were able to find everything you needed and that Jill was very helpful in assisting you. Thank you for your kind words! - AB

Rated 5 out of 5 stars

Great service from Sejal

Great service from Sejal! Great communication and quick service! Would highly recommend

31 July 2026
Unprompted review
Wickes - Aberdeen logo

Reply from Wickes - Aberdeen

We're so pleased to hear you received such great service and that Sejal provided great communication and quick service. Thank you for your kind words! -AK

Rated 1 out of 5 stars

No one phoned no appointment took place

No one phoned no appointment took place

22 July 2026
Unprompted review
Wickes - Aberdeen logo

Reply from Wickes - Aberdeen

We are concerned to hear that your appointment did not take place, Eileen. We are looking into why there was no phone call. - AB

Rated 5 out of 5 stars

ordered a kitchen

ordered a kitchen, got help from measurement, design and ordering, very good service

10 July 2026
Unprompted review
Wickes - Aberdeen logo

Reply from Wickes - Aberdeen

Hi Kamran, we're so pleased to hear you received very good service with the measurement, design, and ordering of your new kitchen. Thank you for sharing your positive feedback! -LR

Rated 5 out of 5 stars

Brilliant customer service always…

Brilliant customer service always cheerful made me want to come back in as made me feel very relaxed and helpful

14 July 2026
Unprompted review
Wickes - Aberdeen logo

Reply from Wickes - Aberdeen

Hi, Daryl. Thank you for taking the time to share your review with us. We're really pleased to hear that our staff made you feel relaxed and welcome, providing brilliant customer service. We look forward to seeing you again soon! Thanks again for your valuable feedback. - Scott H

Rated 5 out of 5 stars

I go into wicks every morning and most…

I go into wicks every morning and most mornings served by Jill H and she is very cheery and always very helpful.

14 July 2026
Unprompted review
Wickes - Aberdeen logo

Reply from Wickes - Aberdeen

Hi, Ewen. Thank you for taking the time to share your review with us. We're really pleased to see that Jill was friendly and helpful when visiting us. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Great customer service

I was in on Saturday and got help from Jill h who helped me find the products I was needing
Very helpful and polite very good service will definitely be shopping here again

11 July 2026
Unprompted review
Wickes - Aberdeen logo

Reply from Wickes - Aberdeen

We're so pleased to hear about your positive experience and that Jill provided such helpful and polite service. We look forward to seeing you again soon! -AK

Rated 4 out of 5 stars

Aditi was very thorough

Aditi was very thorough, our quote is a bit complicated where we're looking for a bathroom and shower en-suite.
She made great suggestions and took on board our preferences.

10 July 2026
Unprompted review
Wickes - Aberdeen logo

Reply from Wickes - Aberdeen

Hey Pauline, thanks for your wonderful feedback regarding your experience from Aditi in our Aberdeen store. It makes us proud you're happy with the designs for your bathroom and en-suite, enjoy your new space! - Dylan

Rated 5 out of 5 stars

Went to pick an order up sejal helped…

Went to pick an order up sejal helped us whilst we were there
Couldnt do enough for us
She even pushed our trolley to the tills as it was very heavy
Very helpful and friendly
A credit to wickes need more people like this

10 July 2026
Unprompted review
Wickes - Aberdeen logo

Reply from Wickes - Aberdeen

Hi, Gemma. Thank you for taking the time to share your review with us. We're really pleased to see that Sejal was really helpful and friendly during your visit. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

We spent two hours with Iditi and were…

We spent two hours with Iditi and were impressed with the skill and knowledge of her computer programs and her ability to communicate her ideas with her customer. She was kind and patient. Thank you Iditi

9 July 2026
Unprompted review
Wickes - Aberdeen logo

Reply from Wickes - Aberdeen

Hi, Alan. Thank you for taking the time to share your review with us. We're really pleased to see that Iditi was knowledgeable, kind and patient, creating a great shopping experience. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Had very good customer service from…

Had very good customer service from Jill H

10 July 2026
Unprompted review
Wickes - Aberdeen logo

Reply from Wickes - Aberdeen

Hi Mindaugas, Thank you for taking the time to share your positive experience. We are so glad to hear that you received very good customer service. - Sean

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. I was unsure which product would suit the job I was doing from the wide range of stock. I spoke with Jill H who took the time to help me and ended up choosing a better quality product than I intended. Makes a big difference when your staff know what they are selling!

10 July 2026
Unprompted review
Wickes - Aberdeen logo

Reply from Wickes - Aberdeen

Hi Peter,

We are so pleased to hear about your positive experience and that Jill was able to assist you so effectively. It's wonderful that they took the time to help you find the perfect product. -Ellysse

Rated 5 out of 5 stars

Went into wickes at westhill…

Went into wickes at westhill aberdeenshire to buy an item that cost WAY LESS than b&q. There was a young man at the checkout whose name is Tayo who is friendly and courteous, asked me how my day was going. Tayo is a credit to this store and will definitely shop here again. Please pass my thanks on.

8 July 2026
Unprompted review
Wickes - Aberdeen logo

Reply from Wickes - Aberdeen

Hi, David. Thank you for taking the time to share your review with us. We're really pleased to see that you're happy with the customer service you received during your visit to our Wickes store in Aberdeen. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Great appointment with Aditi

Aditi was incredibly patient with my lack of proper details brought to the appointment (I've a lot of reno to do before the kitchen is measurable) and especially given the appointment ran long. Huge range of options with a really clear visualiser, and a useful selection to mix and match in store

24 June 2026
Unprompted review
Wickes - Aberdeen logo

Reply from Wickes - Aberdeen

We're so glad to hear you had such a positive experience! We appreciate your kind words about Aditi's patience and the helpfulness of our options and visualiser. Thank you for your feedback! -AK

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