WICKERS WORLD LTD Reviews 40

Myself and my husband had a fantastic balloon flight 6am on Saturday 2 May over Staffordshire ,it was a perfect morning, flight and landing and well worth waiting for . Everyone at Wickers World have been very helpful in dealing with our failed fights and new times and dates. Jon our pilot was professional, informative and a very nice man.
This was a gift from my lovely family for my 70 th birthday and it was AMAZING , thank you x

Had an amazing flight in Derbyshire yesterday, up in the air and hour and a half, Olly was informative and fun, the trip was comfortable and even the tipping on landing was hilarious.. Yes we had a few cancellations but nobody can control the good old British weather.. On that note Sandie was really helpful with my queries and always got back quickly.. Overall I couldn't recommend highly enough..

What a fantastic experience. The pilot and crew were all amazing and made the day a memorable experience. I would recommend this to everyone.

Wickers world created a wonderful experience for me on my balloon 🎈 ride!
Great communication and friendly staff!
Definitely recommend 👍

This was an absolutely fabulous trip. Jon our pilot was lovely and friendly and made the experience really enjoyable.
The booking process was easy and it’s made clear from their initial correspondence that this is very weather dependent. I have seen the other reviews about having to rebook 6 times to get an extension and to be honest that is made clear when you book in the information they send and on the website so I’m surprised people miss it.
We were expecting to have to try multiple times but got extremely lucky and our first booking took off.
Would really recommend using them and going on a hot air balloon adventure. Thanks Jon it was a really wonderful experience

After a 5 & half year wait…..we had an amazing flight & Jon was very welcoming and happy to share his many years experience & information. Thanks again Jon.

How is this company allowed to trade?!? You get 12 months to book a flight. 6 of those months are non flying months(convenient!). The rest of the time, there are insufficient dates available. Oh also, your ability to get flown is 100% outside of your hands, as you will be told the day before that - oh guess what - the weather is unsuitable for flying. You will then be asked to rebook. But! Trap card - the company now says you are outside of your voucher’s validity period despite the fact that you haven’t flown or been able to amend your booking. Upon trying to now book another date, they then conveniently say you technically owe them money to extend past the original 12 months.

I wish my mum had simply given me money for that birthday. And to all you future victims of Wicker World, you have my sympathies.

If you are considering purchasing a flight on Wicker World for your loved ones, I suggest writing them a cheque instead- it would be simpler to cash a cheque in 2026 than to book a flight with these shysters.

I paid for in April 2023. Booked around 16 flights. Over last 3 years. But all were cancelled due to weather. The days I've taken off annual leave and we also booked a couple of hotels..trying different areas. To me. didn't seem worth it. Wish I would have researched it a bit more. I applied for a refund as my partner now unable to fly due to medical reasons. I could have transferred to someone else. But just decided to cut my losses and I didn't want hassle of person I sold it to blaming me for cancelled flights

Office staff were great. Processed my refund on the same day. Received in my bank account within a few hours

Worth remembering. you need to book at least 4 flights within a year of purchasing. so your eligible to have your booking extended for another year

If you apply for a refund. You will receive 40% of your original payment

we tried 8 times to have this experience and finally gave up after the 8th attempt. Many of the cancellations were due to weather which is why I scored this 2 stars rather than one. The issue was the staff who made it feel like it was our fault for not trying hard enough to rebook . We finally gave up when we were informed that they would be charging us an extra fee for what we had already paid for and not received. I am sure the experience would have been great if we had actually received it

Enjoyed every Minute. Andrew the Pilot was Great. Explained everything in Detail.
The whole thing was Amazing. The Landing was Great thanks to the Expert Pilot.
My Son & I Couldn't wait for our Certificates. We had a 2 & half Journey Home. My Son had work at 6 in the Morning.I would Advise anyone to Go up it Really is Amazing.Thankyou Wickers World.

If I could rate less than 1 star I would. We booked 6 times in total and wasn't able to get a flight due to weather which I understand is nobody's fault. However as I have only tried to book twice due to already taking 6 days unpaid off work in the last few months they have said it's no longer valid. And I've lost all the money I paid. Honestly I wouldn't bother trying to get a flight with them it's more hassle than it's worth.
Oh and the lady that was emailing me is snotty just stating that other people understand that's things gets cancelled because of the weather - YES I GET THAT.
But what other costs have you occurred - none. Basically this company just robs people's money

Do not book with this company they have had nearly £800,after trying to book flights ,they kept getting cancelled now they say vouchers have expired the only people getting anything out of this is the company I wonder how many more people have been scammed out of there hard earned money.i am getting in touch with citizens advice surely they can’t keep taking money from people not giving them what they paid for

This is a bit of a marmite experience depending upon whether you get away on your first date or not (as you pick up from the other reviews)
So the good bit - the flight is really good when you get to experience it. I flew from Cheshire & Jon is a very informative pilot who talks you through everything very clearly, including what you are flying over. We even managed a very soft landing :)
The not so good bit - if you don't get away on your chosen date, then you have to rebook. I ended up flying on my 20th attempt ! (but quite a few on the flight were on their first, so it is very much up to luck). That stretched over 2.5 years (one of the other fliers was up to 4 years, but that was impacted by Covid). You may become an expert on all the reasons why a flight cannot go ahead - there are many of them.
My view is that you have to be very lucky, or you need to be retired/very flexible on your availability to get a flight in a reasonable time window.
If you go ahead, then choose a morning flight (more likely to fly due to wind conditions & more importantly, you find out the day before whether the flight will go ahead - if you have an afternoon flight you may well waste the day if it doesn't go ahead)
So overall, I'm glad I persevered & did it; but I wouldn't recommend booking unless you are retired/have good availability for potentially numerous attempts.

Had a fantastic flight over Derbyshire this morning 20/06/2024 the views were amazing the pilot was very informative and kept us informed,everything from safety to everything we could see below all the ground crew were very friendly even the company dog everyone helped out which made for a great experience and new friends made the crew even transported us back to our cars
Thanks again Paul and Karen

Do not use this company. I paid over £300 in total and over the last few years haven’t been able to get a booking. The lady when I spoke to her the other end even said there were many others calling up with the same issue. With covid then covid backlog then actually getting availability on their site around work and family as those spots go quickly. I even paid extra at that point to be able to use it at weekends and still nothing. Not to mention when I did book it kept being cancelled. I finally found an ideal time next month and they have told me my voucher has expired and I have to pay a further £100 if I want to use it. I’m very very upset. I’m not one to usually complain but this is a joke and the lady was very rude to me the other end

Just wondering has anyone had a flight from Cheshire as we have been waiting for over 27 months now and still no flight. We had one perfect day but flight was cancelled as not enough for flight.

Me and wife booked a hot air balloon flight for my birthday it was amazing Jon and the team were really very helpful and friendly will book another one next year the view over the Staffordshire Countryside was amazing

After a few cancellations over the last year, due to the good old British weather, This is a must, everyone should fly in a hot air balloon at least once. Andrew the pilot, amazing, full of knowledge, the ground crew are, amazing, the back room staff, amazing, the flight was, amazing, the landing, amazing.
Well done to everyone involved.👏👏👏👏👏👏👏👏👏

After a few cancellations .we made it from Aston Marina Stone..it was an awesome experience.. beautiful morning..Jon our pilot was very informative.. smooth take off.amazing view's and a good landing. Would definitely recommend Wicker World for a fantastic 🎈 balloon flight.
Lee and Catherine

What a wonderful experience. This was a gift awhile ago. Took some time due to weather and our own circumstances. Sandy and Joe very helpful keeping us informed from the office. Thank you. Joe a wonderful pilot very interesting to talk to and a very smooth take off and landing. Up in the clouds and the views where amazing. Would love to go again. Thank you all so very much