White Stuff Reviews 

13,113
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 4,887 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the store staff for being exceptionally welcoming, friendly, and helpful, ensuring that every shopping visit feels pleasant and engaging. Many people also highlight the wonderful clothing quality, mentioning that the garments are comfortable, stylish, beautifully designed, and built to last for a long time. However, some customers also noted frustrating issues with delivery delays, tracking updates, or parcels going missing entirely in transit. A few reviewers additionally experienced sizing inconsistencies, unexpected online order cancellations, or occasional store employees who appeared distracted by personal conversations instead of helping.

What people talk about most

Product

People report positive experiences with product, highlighting the excellent quality, nice fabrics, and... See more

Staff

Customers had positive experiences with staff, frequently describing them as friendly, polite, and helpful.... See more

Quality

Reviewers mention positive feedback about quality, highlighting that garments are well made and feature... See more

Delivery service

Consumers find delivery service to be positive, noting that orders frequently arrive on time and within the... See more

Order

Reviewers highlight ambiguous aspects of order processes, showing both satisfaction and frustration. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had purchased a dress in two sizes and picked them up via click & collect. One I returned immediately in store as it was too large. I returned the other a few days later, in store, as had decided... See more

Company replied

Rated 5 out of 5 stars

Lovely bargain from the sales and then very helpful sales assistant who invited me to sign up for future promotions. The bonus was the free flower seeds. Look forward to many more shopping trips to... See more

Company replied

Rated 5 out of 5 stars

Lovely girl in store attended to me to pick up order. Tried t shirt on but not suitable. Exchanged for another boxy t shirt in store. Same girl very helpful, friendly and very professional. Full o... See more

Company replied

Rated 5 out of 5 stars

First time ever that my husband has bought an item of clothing from the first shop visited. Thank you staff at White Stuff. Excellent helpful service during complicated purchase.

Company replied


Company details

  1. Women's Clothing Store

Information provided by various external sources

White Stuff is a British fashion and lifestyle brand that sells women’s, men’s and kids' clothing, accessories, homeware and gifts in over 115 shops in the United Kingdom, shops in Germany, via mail-order catalogues and through its website.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

13K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(13,113)

4,520 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nice shirts

Nice shirts, as one would expect from White Stuff, easy to order...best thing was that Evri didn't lose my delivery this time, that counts as a bit of a victory, happy days!

20 August 2026
Unprompted review
White Stuff logo

Reply from White Stuff

Thank you so much for your review and feedback, it's really appreciated.

It is great to hear that you had a nice experience shopping with us and that you are pleased with your new shirts.
.
Kind Regards Customer Care Team

Rated 4 out of 5 stars

Visited your Stamford store in…

Visited your Stamford store in Lincolnshire and was greeted by polite and friendly staff. Shop looked tidy. Sale goods arranged and clearly marked in size order. Fitting room was a good size and clean. I purchased a very useful dress which will see me into the autumn and cooler days

23 August 2026
Unprompted review
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Reply from White Stuff

Thank you so much for your review and feedback.


It's really appreciated. It is great to hear that you had a nice experience in our Stamford Shop.


The team will be delighted to read your review.


We hope to see you again soon.


Kind Regards Customer Care Team

Rated 5 out of 5 stars

Great company quality garments .

As always from this lovely company garments as described, true to size & beautifully made.

18 August 2026
Unprompted review
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Reply from White Stuff

Thank you so much for your review and feedback.


It's really appreciated.


Kind Regards Customer Care Team

Rated 5 out of 5 stars

Purchased items online, three shirts and lightweight jacket, all men’s.

Purchased items online. Couple were not suitable, too big and not a good fit. Returned to site in Brighton. Sales assistant was very helpful and returned one item and recovered a smaller size. This arrived within 5 days. And fits well.

5 August 2026
Unprompted review
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Reply from White Stuff

Thank you so much for your review and feedback.


It's really appreciated.


Kind Regards Customer Care Team

Rated 5 out of 5 stars

Really friendly & helpful staff

Really friendly & helpful staff at the Broughton shop.

23 August 2026
Unprompted review
White Stuff logo

Reply from White Stuff

Thank you so much for your review and feedback, it's really appreciated.

It is great to hear that you had a nice experience in our Broughton shop.

The team will be delighted to read your review.

We hope to see you again soon.

Kind Regards Customer Care Team

Rated 4 out of 5 stars

My order came in the allotted time

My order came in the allotted time. I did not give 5 stars because I ordered 2 different sizes of jeans and still had to pay the postage back on the pair I was returning

10 August 2026
Unprompted review
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Reply from White Stuff

Thank you so much for your review and feedback.

It's really appreciated.

We do still offer free returns in-store, which is the most cost effective option - we apologise for any disappointment.

Kind Regards Customer Care Team

Rated 5 out of 5 stars

Canterbury store

Amazing service with perfect product knowledge. The girls all knew what they were talking about. Nothing was too much trouble for them at all.
I will 100% be back with my friends next time. Sarah and Tegan were so lovely and great ambassadors for your brand.

17 August 2026
Unprompted review
White Stuff logo

Reply from White Stuff

Thank you so much for your review and feedback, it's really appreciated.

It is great to hear that you had a nice experience in our Canterbury shop.

The team will be delighted to read your review.

We hope to see you again soon!

Kind Regards Customer Care Team

Rated 5 out of 5 stars

The quality of the clothes goes without…

The quality of the clothes goes without saying BUT when you get the best and friendliest customer service as well it’s a no brainer. Eastbourne White Stuff don’t know how but you make every customer feel like a VIP! Well done 🩷

23 August 2026
Unprompted review
White Stuff logo

Reply from White Stuff

Thank you so much for your review and feedback, it's really appreciated.

It is great to hear that you had a nice experience in our Eastbourne shop.

The team will be delighted to read your review.

We hope to see you again soon!

Kind Regards Customer Care Team

Rated 5 out of 5 stars

Very helpful and answered any…

Very helpful and answered any questions, good service

23 August 2026
Unprompted review
White Stuff logo

Reply from White Stuff

Thank you so much for your review and feedback, it's really appreciated.

It is great to hear that you had a nice experience in one of our shops.

We hope to see you again soon.

Kind Regards Customer Care Team

Rated 5 out of 5 stars

Really good quality clothing

Really nice shop assistant, great user experience.
Really good quality clothing too.

23 August 2026
Unprompted review
White Stuff logo

Reply from White Stuff

Thank you so much for your review and feedback, it's really appreciated.

It is great to hear that you had a nice experience in one of our shops.

We hope to see you again soon.

Kind Regards Customer Care Team

Rated 4 out of 5 stars

Would have given 5 stars but you use…evri

Would have given 5 stars but you use Evri as your courier. I only knew my parcel had been delivered by a white stuff email. I then had to find my parcel!!! I was in at the time and have a ring doorbell. So no excuse for it to be chucked behind a flower pot!!!

15 August 2026
Unprompted review
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Reply from White Stuff

Thank you so much for your review and feedback.

It's really appreciated.

We will pass your comments on regarding this delivery and apologise for the disappointment caused, this isn't the delivery experience we would expect.

Kind Regards Customer Care Team

Rated 5 out of 5 stars

On line ordering is straightforward.

On line ordering is straightforward and simple. Delivery was on time and items were as selected; a good fit and excellent quality.

13 August 2026
Unprompted review
White Stuff logo

Reply from White Stuff

Thank you so much for your review and feedback, it's really appreciated.

It is great to hear that you had a nice experience shopping with us and that you are pleased with your new purchases.

Kind Regards Customer Care Team

Rated 4 out of 5 stars

Delivered as promised

Paid for next day delivery and delivered on time.
The sizing was out on my skirt that I ordered large fitting needed to order a smaller size.
The store was very helpful by refunding me for the wrong size install instead of having to send back

13 August 2026
Unprompted review
White Stuff logo

Reply from White Stuff

Thank you so much for your review and feedback, it's really appreciated.

It is great to hear that you had a nice experience shopping with us.

Kind Regards Customer Care Team

Rated 5 out of 5 stars

Excellent value

Bought a blue and cream cardigan from them. Was very quick to arrive. Very nice and lovely and soft . Fits great and matches the pics.

12 August 2026
Unprompted review
White Stuff logo

Reply from White Stuff

Thank you so much for your review and feedback, it's really appreciated.

It is great to hear that you had a nice experience shopping with us and that you are pleased with your new cardi.

Kind Regards Customer Care Team

Rated 5 out of 5 stars

Great

Ordered online arrived quickly and plenty of time to be collected.
Pleasant lady serving in the store when I collected.
Lovely dress very pleased with it and a sale item too.

17 August 2026
Unprompted review
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Reply from White Stuff

Thank you for taking the time to leave your 5* review. We really appreciate the feedback.

Kind Regards
Customer Care Team

Rated 5 out of 5 stars

Lovely quality cardigan

Lovely quality cardigan , fits well . Good price in the sale .

22 August 2026
Unprompted review
White Stuff logo

Reply from White Stuff

Thank you for taking the time to leave your 5* review. We really appreciate the feedback.

Kind Regards
Customer Care Team

Rated 5 out of 5 stars

5/5 Stars

5/5 Stars — Easily the best shop on George Street!
I popped into White Stuff on George Street today, and as always, the customer service was second to none. The staff here are genuinely incredible—so warm, friendly, and helpful every single time you step through the door.
A special shoutout to Wendy, who has made every visit such a lovely experience over the years. The team’s energy today was infectious; they were so excited sharing a sneak peek of the upcoming autumn range, and their enthusiasm completely got me hyped for the new season too! I picked up a great sale bargain today, but I’ve already got my eye on a few stunning autumnal pieces that I’ll definitely be going back for soon.
If White Stuff head office reads this: you have an absolute gem of a team in Edinburgh. They make shopping here a joy! Thank you Wendy & Team ❤️☺️

22 August 2026
Unprompted review
White Stuff logo

Reply from White Stuff

Thank you so much for your review! It's really appreciated.

We will make sure your feedback is passed on to the team in George Street.

Kind Regards
Customer Care Team

Rated 5 out of 5 stars

Great service

Great service quick and easy transaction

22 August 2026
Unprompted review
White Stuff logo

Reply from White Stuff

Thank you for taking the time to leave your 5* review. We really appreciate the feedback.

Kind Regards
Customer Care Team

Rated 4 out of 5 stars

Excellent quality

Excellent quality and mostly a good fit. Drawstring shorts too baggy for me, but easy returns procedure so not a problem.

20 August 2026
Unprompted review
White Stuff logo

Reply from White Stuff

Thank you for taking the time to leave your review.

Kind Regards
Customer Care Team

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