White Stuff Reviews 

13,113
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 4,887 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the store staff for being exceptionally welcoming, friendly, and helpful, ensuring that every shopping visit feels pleasant and engaging. Many people also highlight the wonderful clothing quality, mentioning that the garments are comfortable, stylish, beautifully designed, and built to last for a long time. However, some customers also noted frustrating issues with delivery delays, tracking updates, or parcels going missing entirely in transit. A few reviewers additionally experienced sizing inconsistencies, unexpected online order cancellations, or occasional store employees who appeared distracted by personal conversations instead of helping.

What people talk about most

Product

People report positive experiences with product, highlighting the excellent quality, nice fabrics, and... See more

Staff

Customers had positive experiences with staff, frequently describing them as friendly, polite, and helpful.... See more

Quality

Reviewers mention positive feedback about quality, highlighting that garments are well made and feature... See more

Delivery service

Consumers find delivery service to be positive, noting that orders frequently arrive on time and within the... See more

Order

Reviewers highlight ambiguous aspects of order processes, showing both satisfaction and frustration. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had purchased a dress in two sizes and picked them up via click & collect. One I returned immediately in store as it was too large. I returned the other a few days later, in store, as had decided... See more

Company replied

Rated 5 out of 5 stars

Lovely bargain from the sales and then very helpful sales assistant who invited me to sign up for future promotions. The bonus was the free flower seeds. Look forward to many more shopping trips to... See more

Company replied

Rated 5 out of 5 stars

Lovely girl in store attended to me to pick up order. Tried t shirt on but not suitable. Exchanged for another boxy t shirt in store. Same girl very helpful, friendly and very professional. Full o... See more

Company replied

Rated 5 out of 5 stars

First time ever that my husband has bought an item of clothing from the first shop visited. Thank you staff at White Stuff. Excellent helpful service during complicated purchase.

Company replied


Company details

  1. Women's Clothing Store

Information provided by various external sources

White Stuff is a British fashion and lifestyle brand that sells women’s, men’s and kids' clothing, accessories, homeware and gifts in over 115 shops in the United Kingdom, shops in Germany, via mail-order catalogues and through its website.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

13K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(13,113)

4,520 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I could get what I wanted quickly and…

I could get what I wanted quickly and efficiently, the changing rooms had enough space and were clean. Also the sales assistant was very helpful and friendly.

28 August 2026
Unprompted review
White Stuff logo

Reply from White Stuff

Thank you for taking the time to leave your review.

We are glad to hear you have had such a lovely experience at one of our stores. We look forward to welcoming you back soon.

Kind Regards
Customer Care Team

Rated 5 out of 5 stars

Very helpful staff- I collected an…

Very helpful staff- I collected an order and also tried on and bought items from the store. The staff have a way of making you feel important- not just another customer. Full marks to the Exeter store

27 August 2026
Unprompted review
White Stuff logo

Reply from White Stuff

Thank you so much for your review and feedback, it's really appreciated.

It is great to hear that you had a nice experience in our Exeter shop.

The team will be delighted to read your review.

We hope to see you again soon.

Kind Regards Customer Care Team

Rated 4 out of 5 stars

This is a great swimming costume

This is a great swimming costume. Beautiful colours and design.Other people have already commented on it. Fits very well and very comfortable to wear swimming and outside of the pool. Only thing l'd want to also point out is that the material is thicker than sports costumes and therefore takes longer to dry. This doesn't matter for lots of use but if you want to use it every day for swimming, may make a difference in winter. But, a great swimming costume and glad l have it. Thank you

27 August 2026
Unprompted review
White Stuff logo

Reply from White Stuff

Thank you so much for your review and feedback, it's really appreciated.

It is great to hear that you are pleased with your new swimsuit.

Kind Regards Customer Care Team

Rated 5 out of 5 stars

Lovely girl in store attended to me to…

Lovely girl in store attended to me to pick up order. Tried t shirt on but not suitable. Exchanged for another boxy t shirt in store. Same girl very helpful, friendly and very professional. Full of smiles ( a rarity these days) which was so lovely.

She made my day and restored my faith in the kindness of humans especially today

Thank you Whitestuff you are employing the right people xx

27 August 2026
Unprompted review
White Stuff logo

Reply from White Stuff

Thank you so much for your review and feedback, it's really appreciated.

It is great to hear that you had a nice experience in one of our shops.

We hope to see you again soon.

Kind Regards Customer Care Team

Rated 5 out of 5 stars

Assistants were very helpful

Assistants were very helpful. I am very pleased with the Libby shirt that I bought. Lovely soft material, excellent fit. A quality product.

27 August 2026
Unprompted review
White Stuff logo

Reply from White Stuff

Thank you so much for your review and feedback, it's really appreciated.

It is great to hear that you had a nice experience shopping with us and that you are pleased with your new shirt.

We hope to see you again soon.

Kind Regards Customer Care Team

Rated 4 out of 5 stars

Great basics but needs a bit more variety

I used to buy a lot from Whitestuff but not quite as much nowadays.
What they do well:
Garments are really well made, wash well and last for years.
I love their quirky finishing touches.
Shop staff are always friendly, polite & helpful.
Online ordering is easy and delivery times tend to be quite fast.
I find the sizing good for me so my true size; a 16, generally fits really well.
I have recently bought 2 pairs of Whitestuff jeans, which I love because they fit well.
What they could improve:
The quality of some fabrications are questionable, in particular jumpers made from polyester or from mixes of fibres which pill really badly and don't wear well.
The prices are on the higher side, worth it for some items but definitely not for others.
Offers of a 20-25% reduction are welcome but are too infrequent.
Designs have become too samey and colours can be too dull & muted; I feel they need an injection of newness.

27 August 2026
Unprompted review
White Stuff logo

Reply from White Stuff

Thank you so much for your review and feedback.

It's really appreciated.

We'll pass your comments on to our team for review.

Kind Regards Customer Care Team

Rated 5 out of 5 stars

First time ever that my husband has…

First time ever that my husband has bought an item of clothing from the first shop visited. Thank you staff at White Stuff. Excellent helpful service during complicated purchase.

26 August 2026
Unprompted review
White Stuff logo

Reply from White Stuff

Thank you so much for your review and feedback, it's really appreciated.

It is great to hear that you had a nice experience in one of our shops.

We hope to see you both again soon.

Kind Regards Customer Care Team

Rated 4 out of 5 stars

Package arrived quickly

Package arrived quickly, just what I ordered and product fine. A bit disappointed that Whitestuff are still using plastics in their packaging. Apart from that all OK

20 August 2026
Unprompted review
White Stuff logo

Reply from White Stuff

Thank you so much for your review and feedback, it's really appreciated.

It is great to hear that you had a nice experience shopping with us.

Our bags are made from 100% recycled content and are recyclable.

Kind Regards Customer Care Team

Rated 5 out of 5 stars

SHOPPING IN COWES. sales staff were very friendly and…

sales staff were very friendly and helpful. Loved the clothes.

25 August 2026
Unprompted review
White Stuff logo

Reply from White Stuff

Thank you so much for your review and feedback, it's really appreciated.

It is great to hear that you had a nice experience in our Cowes shop.

The team will be delighted to read your review.

We hope to see you again soon.

Kind Regards Customer Care Team

Rated 5 out of 5 stars

I visited the Lincoln store yesterday…

I visited the Lincoln store yesterday and bought a couple of t-shirts. My size wasn’t available out the front in my preferred colour so I chose a different colour. As I was chatting with the lady serving I mentioned this and she said she’d check and there was one in my preferred colour and size out the back. Without the casual friendly chat I wouldn’t have known this and White Stuff will have still had a sale. So nice to be treated like a real person. Thank you.

26 August 2026
Unprompted review
White Stuff logo

Reply from White Stuff

Thank you so much for your review and feedback, it's really appreciated.

It is great to hear that you had a nice experience in our Lincoln shop.

The team will be delighted to read your review.

We hope to see you again soon.

Kind Regards Customer Care Team

Rated 5 out of 5 stars

Liked the dresses

Liked the dresses - bought one of the jersey shirt dresses which fitted perfectly and was nice material and design and a good length. The website is good to use and the deliver was swift. Very happy with the dress and will buy another now.

17 August 2026
Unprompted review
White Stuff logo

Reply from White Stuff

Thank you so much for your review and feedback, it's really appreciated.

It is great to hear that you had a nice experience shopping with us and that you are pleased with your new dresses.

Kind Regards Customer Care Team

Rated 5 out of 5 stars

Straightforward to order and collect

The ordering and picking up from the shop was straightforward, and I was pleased with the design and quality of my dress,

15 August 2026
Unprompted review
White Stuff logo

Reply from White Stuff

Thank you so much for your review and feedback, it's really appreciated.

It is great to hear that you had a nice experience shopping with us and that you are pleased with your new dress.

Kind Regards Customer Care Team

Rated 5 out of 5 stars

The assistant in the shop was very…

The assistant in the shop was very helpful and nice to talk toob

26 August 2026
Unprompted review
White Stuff logo

Reply from White Stuff

Thank you so much for your review and feedback, it's really appreciated.

It is great to hear that you had a nice experience in one of our shops.

We hope to see you again soon.

Kind Regards Customer Care Team

Rated 5 out of 5 stars

Really fast delivery to store

Really fast delivery to store. I even purchased more while there. Lovely helpful Staff at York Outlet- always friendly and helpful

26 August 2026
Unprompted review
White Stuff logo

Reply from White Stuff

Thank you so much for your review and feedback, it's really appreciated.

It is great to hear that you had a nice experience shopping with us.

We hope to see you again soon!

Kind Regards Customer Care Team

Rated 5 out of 5 stars

Good fit helpful staff

26 August 2026
Unprompted review
White Stuff logo

Reply from White Stuff

Thank you so much for your review and feedback, it's really appreciated.

It is great to hear that you had a nice experience in one of our shops.

We hope to see you again soon.

Kind Regards Customer Care Team

Rated 5 out of 5 stars

Friendly &heful

Well laid out store, friendly helpful staff

24 August 2026
Unprompted review
White Stuff logo

Reply from White Stuff

Thank you so much for your review and feedback, it's really appreciated.

It is great to hear that you had a nice experience in one of our shops.

We hope to see you again soon.

Kind Regards Customer Care Team

Rated 5 out of 5 stars

Sales assistant in Bath was helpful and…

Sales assistant in Bath was helpful and friendly, with the sale prices on the items bought, I enjoyed the experience and will shop there again!

20 August 2026
Unprompted review
White Stuff logo

Reply from White Stuff

Thank you so much for your review and feedback, it's really appreciated.

It is great to hear that you had a nice experience in our Bath shop.

The team will be delighted to read your review.

We hope to see you again soon.

Kind Regards Customer Care Team

Rated 5 out of 5 stars

As always

As always, White Stuff delivers good quality clothes in lovely styles and colours and the right size fits. It’s my 1st go to shop.

26 August 2026
Unprompted review
White Stuff logo

Reply from White Stuff

Thank you so much for your review and feedback.

It's really appreciated.

Kind Regards Customer Care Team

Rated 5 out of 5 stars

Fab, quality clothes

First time I’ve been to the outlet, certainly won’t be the last. Such a good choice of stock and outlet prices. Staff member who served me was very friendly. Very happy with today’s purchases.

25 August 2026
Unprompted review
White Stuff logo

Reply from White Stuff

Thank you so much for your review and feedback, it's really appreciated.

It is great to hear that you had a nice experience in one of our shops.

We hope to see you again soon.

Kind Regards Customer Care Team

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