Excellent product at a reasonable price. Whole process from ordering to delivery straightforward. The guy delivering went the extra mile to ensure he handed us our order - unlike some companies who ju... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been looking for a white nutcracker for years. I finally found Otto and I am absolutely delighted! Great quality and very easy to assemble. I couldn't bear to put him away until Christmas s... See more
I ordered Leah corner unit, table,chair and bench for our new pergola. It was out of stock but was kept informed on new delivery status so I preordered and I received on my nominated delivery date. Al... See more
So I ordered some outdoor furniture from white stores. Visited the Manchester showroom which had an excellent selection and very helpful staff. The products were delivered yesterday on time an as agre... See more
Company details
- Garden Furniture Shop
- also in
- Furniture Store
- Garden
- Garden Center
- Home Improvement Store
- Outdoor Furniture Store
About White Stores - The Outdoor Living Store
Written by the company
Getting To Know White Stores
Garden Furniture & Outdoor Lifestyle Experts
Welcome to White Stores, the UK’s leading outdoor living specialists. It started with a single wooden parasol sold in 2005 to our first customer.Now, over 19 years later, White Stores is recognised as one of the UK’s largest retailers of outdoor living.
Our extensive product range is crafted with care and attention to detail using only the finest, premium-quality materials, hand-picked by our team of expertsOur goal is to uphold our family-run business values whilst delivering a seamless large-scale service. So, from our family to yours, let’s keep discovering the value of outdoor living.
Garden Furniture
Pergolas
Parasols
Accessories
Our Stores
Written by the company
Contact info
Unit 8, Capitol Industrial Centre, Fulmar Way, SS11 8YW, Wickford, Essex, United Kingdom
- 01268 207681
- aftersales@whitestores.co.uk
- www.whitestores.co.uk
4.6
Excellent
23K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Fantastic service
Great discount & really helpful & received my outdoor sofa the next day fantastic service
17 September 2026
good product and price
13 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Best price for genuine product, good service
Best price for products I could find on the internet. It is good not to be price gouged or subjected to widespread price fixing for products. Much applause to White Stores for their policies.
Delivered in the time promised and in good condition.
20 September 2026
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for your fantastic 5-star review!
We are so pleased to hear that you found our product prices to be the best and that your order was delivered promptly and in excellent condition. Your appreciation for our policies means a lot to us!
Kind Regards,
White Stores Team
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for your feedback. We’re pleased to hear that delivery went smoothly and that communication was clear throughout the process.
Kind Regards,
White Stores Team
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for your feedback. We’re delighted to hear that you’re pleased with the lovely furniture. We’re also glad that our Aftersales Team was able to support you and ensure everything was resolved in the end.
Your comments mean a lot to us, and we truly appreciate you taking the time to share your experience.
Kind Regards,
White Stores Team
Arabella was brilliant .
Arabella was perfect, she sorted out my problem so
quickly, and it is all sorted now, in very quick time. I couldn’t have asked for anyone better very efficiently
done.
I love shopping with White Stores they have so many lovely items and very reasonably priced. The service you receive is brilliant.
19 September 2026
Unprompted review
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for your wonderful feedback. We’re delighted to hear that Arabella was able to resolve your issue so quickly and efficiently, it’s great to know everything was sorted in no time.
We’re also thrilled that you enjoy shopping with White Stores and appreciate our wide range of lovely, reasonably priced items. Your kind words about our service mean a lot to us, and we’ll be sure to share your comments with Arabella.
Kind Regards,
White Stores Team
Nutcrackers
I had ordered some nutcrackers and knew that one was on pre order, this was not a problem as Christmas is months away. I contacted White Stores the next day to use a discount code and add an extra nutcracker, the customer service was great, gave me options what to do and what they can do etc.
I placed 2 orders and The nutcrackers got delivered together. I immediately contacted White stores regarding one of the nutcrackers had a missing part on it. This was rectified immediately .
I received a replacement the following week.
So thank you to Matthew and Cleofe for replying to my emails quickly , answering all my queries and rectifying the issues.
11 September 2026
Unprompted review
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for sharing your experience. We’re delighted to hear that our team was able to assist you with using a discount code, adding an extra item, and ensuring both orders were delivered together. We’re sorry one of the nutcrackers arrived with a missing part, but we’re pleased this was rectified immediately and that you received your replacement the following week.
A special thank you to Matthew and Cleofe for their quick replies and support, we’ll make sure your kind words are passed along to them.
Kind Regards,
White Stores Team
Great choice of Products
Having looked around online for a long time to buy garden furniture we decided that we needed to visit an actual store so that we could look and try it. We decided to travel to Manchester and were not disappointed. We were made to feel welcome and had a good look round and any queries were answered straight away. We ended up purchasing all our garden furniture there and then. The store is great over two floors. The customer service was excellent and free parking. We would not hesitate in recommending White Stores Manchester for all their garden furniture needs. The quality of the furniture is excellent.
4 August 2026
Unprompted review
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for taking the time to share your experience. We’re delighted to hear that your visit to our Manchester store was worthwhile and that you felt welcome while exploring our two floors of garden furniture. It’s wonderful to know that your queries were answered straight away and that you were confident enough to purchase all your furniture during your visit.
We’re thrilled you’re pleased with the quality of the furniture and the excellent customer service, and we’re glad the free parking added to the convenience. Your recommendation means a lot to us, and we look forward to welcoming you back in the future.
Kind Regards,
White Stores Team
Jack and Elliott
Jack and Elliott were very friendly and polite. They were very professional and quickly unpacked and transported the furniture into the garden. They noticed something was wrong with my storage box and made a phonecall to the supplier. Thanks to them it has been returned and I was told my options.
18 September 2026
Unprompted review
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for sharing your experience. We’re delighted to hear that Jack and Elliott were friendly, polite, and professional in handling your delivery. It’s great to know they quickly unpacked and transported the furniture into your garden and even went the extra mile by noticing the issue with your storage box and contacting the supplier right away.
We’re pleased the matter was resolved promptly and that you were given clear options. Your kind words will be passed along to Jack and Elliott, they’ll be thrilled to know their efforts made such a positive difference.
Kind Regards,
White Stores Team
Perfect
A quick Google brought me to this store, am I’m so pleased. The cover we purchased for our outdoor furniture is perfect. Great quality, the straps ensure it’s a tight fit and it’s got an air vent.
18 September 2026
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for your lovely feedback. We’re delighted to hear that the cover you purchased is a perfect fit, with great quality, secure straps, and the added benefit of an air vent. It’s wonderful to know you’re so pleased with your furniture and that it looks lovely in place.
We truly appreciate you taking the time to share your experience, it means a lot to us.
Kind Regards,
White Stores Team
Nutcrackers were nice delivery took forever
Nutcrackers were nice , but delivery took forever
18 September 2026
After disastrous experience with byways…
After disastrous experience with byways their installation companie, there is now a problem with the blinds that are not working effectively and puckering up. I have sent videos. I have sent spirit level alignment of the post and White stores. Keep apportioning the blame to Byways whereas legally they are responsible because that's who I purchased the product from and they keep delaying time to get it sorted. Absolutely disgusting after sales service.
On going issue..
18 September 2026
Unprompted review
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for taking the time to share your feedback with us.
We’re genuinely sorry to hear about the ongoing issues you’ve experienced with the blinds and the installation, and we completely understand how frustrating this must be, especially after you’ve already provided videos and evidence regarding the alignment of the posts.
We’re also sorry to hear that you feel your concerns have not been properly addressed and that the matter has taken so long to resolve. We appreciate how disappointing this experience has been.
We are reaching out to you directly so we can further investigate what has happened and review the concerns you’ve raised with the relevant team. We hope to gain a clearer understanding of the situation and work towards getting this resolved for you.
Thank you for your patience while we look into this further.
Kind Regards,
White Stores Team
Great customer service from Arabella
Great customer service from Arabella, quick to reply and very helpful
17 September 2026
Unprompted review
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for your kind feedback. We’re delighted to hear that Arabella provided great customer service, was quick to reply, and very helpful throughout.
We’ll be sure to share your comments with her, it means a lot to know her support made such a positive difference.
Kind Regards,
White Stores Team
Great product
Fast delivery, great product. When something wasn't right it was rectified very quickly.
15 September 2026
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for your feedback. We’re delighted to hear that you were happy with the fast delivery and the quality of the product. We’re also glad that when something wasn’t quite right, our team was able to rectify it quickly for you.
Your comments mean a lot to us, and we truly appreciate you taking the time to share your experience.
Kind Regards,
White Stores Team
My order was delivered but one item was…
My order was delivered but one item was missing.
The resolution for this problem could not have been simpler, mainly due to the efficiency and professionalism of Arabella Sparks from the aftersales team.
18 September 2026
Unprompted review
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for sharing your experience. We’re sorry to hear that one item was missing from your order, but we’re delighted that Arabella Sparks from our Aftersales Team was able to resolve the issue quickly and professionally.
We truly appreciate your kind words, it’s wonderful to know that Arabella’s efficiency made the resolution simple for you. We’ll be sure to pass along your feedback to her.
Kind Regards,
White Stores Team
Very quick delivery by pleasant and…
Very quick delivery by pleasant and helpful men easy to erect and is of very good standard
17 September 2026
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for your wonderful feedback!
We're so pleased to hear that your delivery was quick and handled by pleasant and helpful men. It's also fantastic to know that you found the item easy to erect and of a very good standard. We truly appreciate your kind words.
Kind Regards,
White Stores Team
Great Pergola
Great Pergola, Easy to build with easy to follow instructions. The delivery driver and his assistant put the boxes right at the place I was to build. Very satisfied.
10 September 2026
Reply from White Stores - The Outdoor Living Store
Hi,
We're so pleased to hear how satisfied you are with your new pergola! It's wonderful that the assembly was straightforward with clear instructions. We're also delighted that our delivery team was helpful in placing the boxes exactly where you needed them.
Kind Regards,
White Stores Team
Excellent work by Mark and Paul
Excellent work by Mark and Paul putting up my new pergola. Very efficient and professional. They completed the work in a timely manner and left the area clean and tidy. I can thoroughly recommend Whitestores.
17 September 2026
Unprompted review
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for your wonderful review!
We're so pleased to hear about the excellent work on your new pergola. It's fantastic to know the team was efficient, professional, and left the area clean. We truly appreciate your recommendation.
Kind Regards,
White Stores Team
Jack and Elliot delivered my garden…
Jack and Elliot delivered my garden furniture. They were punctual, friendly, professional and very helpful with tips on how to build the items and dispose of the boxes. Excellent service all round.
13 August 2026
Unprompted review
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for your fantastic review!
We are so pleased to hear that your delivery was handled so well. It's wonderful to know that the team was punctual, friendly, and professional, and that they provided helpful tips for assembly and box disposal. We'll be sure to pass on your kind words.
Kind Regards,
White Stores Team
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