Speedy delivery of logs, well packed and protected from rain. Have used some, and excellent burn. Only complaint, didn't get phone call prior to delivery as requested. Logs dropped off with no conta... See more
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Review summary
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Preordered bagged logs, responded quickly when I emailed re a despatch date. Carrier company didn’t contact until literally 2 minutes before delivery and we happened to be in. I then received 4 email... See more
Ordered my winters pellet, easy to do, but I forgot to put restricted access. I rang to add it to my order, I was told it had been added,but when the delivery company called to arrange delivery luck... See more
Company replied
Firstly, the wood is first class 8% moisture content lovely and clean. The reason you did not get 5 stars was your haulier who despite their tracker showing my wood was out for delivery had it sitting... See more
Company replied
Company details
About White Horse Energy
Written by the company
White Horse Energy
UK biomass fuel specialists. We supply wood pellets, kiln dried firewood, wood briquettes and premium coal to homes and businesses across the UK, with fast, reliable nationwide delivery.
DISCOVER OUR RANGE White Horse Energy is a trading name of Zebra Renewables Ltd, and we've built our reputation on genuine customer service backed by real technical knowledge — not just fast checkout.Certified, not just claimed. We hold ENplus A1 certification (UK 340) — Europe's highest wood pellet quality standard — and are registered on the UK Biomass Suppliers List (BSL) for Renewable Heat Incentive eligibility. Our kiln dried logs and briquettes carry the Woodsure-backed Ready to Burn mark, confirming moisture content below 20%. Every product page states clearly which grade and certification you're buying, so you can choose on price, performance or compliance with full information.
Real fuel, real certification, real people answering the phone.
White Horse Energy is led by Stuart Fitzgerald, a biomass fuel specialist with nearly two decades in the sector. Stuart oversees fuel sourcing and quality control personally. "We only supply products we'd use ourselves," is the standard we hold every delivery to.
Contact info
Cirencester Office Park, London Rd, GL7 6JJ, Cirencester, United Kingdom
- 01285402000
- sales@whitehorseenergy.co.uk
- www.whitehorseenergy.co.uk
4.2
Great
3K reviews
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provided service requiredOrdering was easy and delivery the same.
Ordering was easy and delivery the same.
20 October 2026
Fantastic service from order to…
Fantastic service from order to delivery. Had to phone the office with an enquiry and the lady on the end of the phone was very helpful. WILL order again with no hesitation as the logs are perfect.
22 October 2026
Very pleased
The premium hardwood inside the pallet is tightly packed and covered from rain and the pallet can be dismantled relatively easily with scissors and a hammer. Delivery was thoughtfully placed and the wood burns easily and lasts long. For the price there is a large quantity.
20 October 2026
Easy to order and excellent customer…
Easy to order and excellent customer service from a phone call about delivery day, sadly despite their best endeavours the delivery was still made on the incorrect day which created a bit of a faff at this end, but that was I think entirely down to the courier company, not Whitehorse energy
9 October 2026
Quick delivery, big savings
We bought after the flash sale before winter. Which made a huge saving to the price we paid. A very quick delivery . We are very happy
20 October 2026
Reply from White Horse Energy
Thank you for your wonderful review!
We're delighted to hear that you were able to take advantage of our flash sale and make such great savings ahead of winter. It's also fantastic to know that your order was delivered quickly and that you're happy with both the service and the value received.
We really appreciate your support and look forward to serving you again in the future.
Kind regards,
The White Horse Energy Team
Great logs
Great logs, reliable and friendly delivery. Delayed this review (despite regular reminders) until I'd had a chance to burn a few, and they burn well.
9 October 2026
Reply from White Horse Energy
Thank you for taking the time to leave us such a great review!
We're delighted to hear that you're pleased with the quality of the logs and that the delivery was reliable and friendly. It's especially good to know that, after having the chance to use them, you're happy with how well the logs burn.
We really appreciate your feedback and your patience in waiting to review until you could fully test the product. Thank you for choosing White Horse Energy, and we look forward to serving you again in the future.
Kind regards,
The White Horse Energy Team
Good except
Good except. Crate not full top layer of logs missing. Im sure they will say its settlement They used to turn up full but last 2 years top layer missing. No advanced delivery notice just turned up.
Other than that ok
20 October 2026
Reply from White Horse Energy
Thank you for taking the time to share your feedback.
We're pleased to hear that you've been happy with the quality of the logs overall. However, we're sorry to learn of your concerns regarding the fill level of the crate and the lack of advance notice before delivery.
Our crates are filled by volume, and some settling during transit can occur, but we understand your concerns, particularly as you've noticed a difference compared to previous orders. We also appreciate that receiving delivery updates in advance helps customers plan their day, and we're sorry this wasn't provided on this occasion.
Your feedback is valuable and has been shared with the relevant teams for review. Thank you for your continued custom, and we hope to provide a better experience next time.
Kind regards,
The White Horse Energy Team
Reply from White Horse Energy
⭐⭐⭐⭐⭐ Thank you for your review!
We're delighted to hear that you were pleased with the service, delivery, and quality of the wood.
Providing excellent products alongside reliable service is what we strive for, so it's fantastic to know we met your expectations. Thank you for taking the time to share your experience.
We hope to be of service again in the future.
The White Horse Energy Team 🔥
Good logs
Good logs, in good strong nets. Thank you. Only reason this is 4 instead of 5* is that the delivery was 5 days later than expected. :-(
I had to wait in for it :-(
17 October 2026
Reply from White Horse Energy
⭐⭐⭐⭐ Thank you for your review!
We're delighted to hear that you were pleased with the quality of the logs and the strength of the nets.
We're sorry, however, that your delivery arrived later than expected and that you were inconvenienced by having to wait in for it. We understand how frustrating delays can be, especially when you've made arrangements around an expected delivery date.
We appreciate your feedback and will share it with the team as we continue working to improve our delivery experience. Thank you for choosing White Horse Energy, and we hope to provide you with a 5-star experience next time.
The White Horse Energy Team 🔥
Speedy delivery of logs
Speedy delivery of logs, well packed and protected from rain.
Have used some, and excellent burn.
Only complaint, didn't get phone call prior to delivery as requested. Logs dropped off with no contact from driver, therefore was unable to sign delivery note.
8 October 2026
Reply from White Horse Energy
⭐⭐⭐⭐ Thank you for your review!
We're delighted to hear that you were pleased with the quality of the logs and that they arrived well packed and protected from the weather. It's also great to know that you've already had a chance to use some of them and are enjoying how they burn.
We do, however, apologise that you did not receive the pre-delivery call you requested. We understand how helpful that notification can be, and we're sorry that the driver was unable to make contact before delivery, which meant you weren't available to sign for the goods.
We appreciate you bringing this to our attention and will share your feedback with our delivery partners to help improve the service moving forward.
Thank you for choosing White Horse Energy, and we hope to provide you with a 5-star experience next time.
The White Horse Energy Team 🔥
speedy delivery and excellent service…
speedy delivery and excellent service throughout the order process yet again Many Thanks
6 October 2026
Reply from White Horse Energy
⭐⭐⭐⭐⭐ Thank you for your continued support!
We're delighted to hear that you've once again received speedy delivery and excellent service throughout the ordering process.
It means a great deal to us that you've chosen to return to us, and we're thrilled that we could provide another positive experience. Thank you for taking the time to leave such kind feedback.
We look forward to serving you again soon.
The White Horse Energy Team 🔥
Simple ordering and prompt delivery.
7 October 2026
Reply from White Horse Energy
⭐⭐⭐⭐⭐ Thank you for your review!
We're delighted to hear that you found our ordering process simple and that your delivery arrived promptly.
We work hard to make ordering as straightforward as possible and to get our products to our customers quickly, so it's wonderful to know we achieved that for you.
Thank you for taking the time to share your experience. We hope to be of service again soon.
The White Horse Energy Team 🔥
Birch Logs
I have used White Horse Energy for logs before and once again prices were competitive and the volume on the pallet is very good. The ordering process online is easy, communication is good and delivery times are accurate. Also, the delivery drivers are always helpful and polite.
7 October 2026
Reply from White Horse Energy
⭐⭐⭐⭐⭐ Thank you for your fantastic review!
We're delighted to hear that you've chosen White Horse Energy again and that you've been pleased with our competitive prices, generous pallet volumes, and straightforward ordering process.
It's especially wonderful to hear your kind words about our communication and delivery service. We'll be sure to pass your feedback on to our delivery partners, as we know how much a helpful and polite driver can enhance the overall experience.
Thank you for your continued support and for taking the time to share your experience. We look forward to supplying you again in the future.
The White Horse Energy Team 🔥
As always the team from White Horse…
As always the team from White Horse provided a great service helpful customer service on time delivery and a great product
16 October 2026
Reply from White Horse Energy
⭐⭐⭐⭐⭐ Thank you for your wonderful review!
We're delighted to hear that you've once again received great service from the White Horse Energy team.
Providing helpful customer service, reliable deliveries, and high-quality products is what we strive for, so it's fantastic to know we've delivered on all three for you. Your continued support means a great deal to us.
Thank you for taking the time to share your experience, and we look forward to serving you again soon.
The White Horse Energy Team 🔥
20 kilos bagged hardwood option
Delivered in a decent time frame with updates on shipping details helpful to organise storage space. Decent sized hardwood logs and consistent in size. Stocking up for the colder months ahead so as of yet still to burn but all nicely kiln dried, we purchased the bagged option to make movement easier, however very happy with quantity vs price and quality. Also delivery driver checked where to leave them prior to unloading.
15 October 2026
Reply from White Horse Energy
⭐⭐⭐⭐⭐ Thank you for your detailed review!
We're delighted to hear that you were pleased with the delivery experience, the quality of the hardwood logs, and the value for money offered by our bagged firewood.
It's great to know that the delivery updates helped you plan ahead and that the bagged option made handling and storage easier. We're also pleased that the logs arrived well kiln-dried and consistent in size, ready for the colder months ahead.
Thank you for highlighting the service provided by the delivery driver as well. We're always pleased to hear when customers receive the level of care and consideration we aim for.
We really appreciate you taking the time to share your experience and hope you enjoy your firewood when the colder weather arrives.
The White Horse Energy Team 🔥
Good product great delivery service
16 October 2026
Reply from White Horse Energy
⭐⭐⭐⭐⭐ Thank you for your review!
We're delighted to hear that you were pleased with both the quality of our product and the delivery service you received.
We work hard to provide high-quality fuel alongside a smooth and reliable delivery experience, so it's wonderful to know we met your expectations.
Thank you for taking the time to share your feedback. We hope to be of service again soon.
The White Horse Energy Team 🔥
well packaged
well packaged, delivered by a very pleasant driver who we missed the last time.A product i would recommend and a company i trust.
16 October 2026
Reply from White Horse Energy
⭐⭐⭐⭐⭐ Thank you for your wonderful review!
We're delighted to hear that your order arrived well packaged and that you were looked after by one of our pleasant delivery drivers.
It's especially rewarding to know that you would recommend both our products and our company. Building trust with our customers is incredibly important to us, so your kind words mean a great deal.
Thank you for taking the time to share your experience and for choosing White Horse Energy. We look forward to serving you again in the future.
The White Horse Energy Team 🔥
Very disappointed with the logs
Very disappointed with the logs, far too many very small logs, many of which could not be called logs.
15 October 2026
Reply from White Horse Energy
⭐⭐ Thank you for your feedback.
We're sorry to hear that you were disappointed with the size of some of the logs received.
We understand that customers expect a good mix of usable log sizes, and we're sorry that your order did not meet those expectations. Customer feedback is important to us, and we will share your comments with the relevant team for review.
One of our Customer Services team will be in touch directly to discuss this with you and better understand the issues you've experienced.
Thank you for bringing this to our attention.
The White Horse Energy Team 🔥
White Horse always supply a good…
White Horse always supply a good product (pellets) & the delivery drivers, bringing the pallet to our "awkward" property are helpful.
15 October 2026
Reply from White Horse Energy
⭐⭐⭐⭐⭐ Thank you for your lovely review!
We're delighted to hear that you're pleased with the quality of our pellets and the service you received.
We know that delivering to more challenging locations can sometimes require a little extra care and effort, so it's wonderful to hear that our delivery drivers were able to help and ensure your order reached your property successfully.
Thank you for your continued support and for taking the time to share your experience. We look forward to supplying you again in the future.
The White Horse Energy Team 🔥
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