Had a wonderful experience with Lili who was so kind and accommodating with my needs. I only drop one star because initially I was assisted by the AI which is just annoying that companies are doing th... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My parcel got returned back to the warehouse before it arrived. Lili from the Customer care office helped me immensely to get my order back on track. It was successfully delivered 2 days ago and my... See more
Company replied
I've purchase off White Fox many time and have always been happy with the quality of the items. Unfortunately on my most recent order, one of the items was not up to par. It took a fair bit of back an... See more
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I’ve always had the best experience with this store! 🤍 My orders arrive super quickly, everything is true to size, and the customer support is always so kind and helpful. It has been my favorite s... See more
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Company details
About White Fox Boutique
Information provided by various external sources
W H I T E F O X
White Fox Boutique is an Australian label loved by celebrities that offers the latest trends at affordable prices. All styles are designed inhouse to make you stand out. Worldwide express shipping available.
Contact info
45-49 Dunning Avenue (no public access), 2018, Rosebery, Australia
- info@whitefoxboutique.com
- www.whitefoxboutique.com
3.3
Average
18K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Elise was amazing
Elise was amazing. Communicative and respectful via email. The 4 stars is for the shipping procedure
18 August 2026
Unprompted review
Reply from White Fox Boutique
Hi Yasmeen,
Thank you so much for your lovely feedback about Elise! We’re delighted to hear she was communicative, respectful and able to assist you throughout your experience. We’ll be sure to pass your kind words along to her.
We also appreciate your feedback regarding our shipping process and will share this with the relevant team.
Kindest,
White Fox
Reply from White Fox Boutique
Hi Delila,
Thank you so much for your lovely review! We’re delighted to hear you received such helpful service and had a 10/10 experience.
We truly appreciate your support!
Kindest,
White Fox
Love their clothes and good customer…
Love their clothes and good customer service!
24 August 2026
Unprompted review
Reply from White Fox Boutique
Hi there,
Thank you so much for your lovely review! We’re delighted to hear you love our clothing and had a great experience with our Customer Service Team.
We truly appreciate your support!
Kindest,
White Fox
Daughter brought £150 worth of clothes
Daughter brought £150 worth of clothes. One item faulty and others needed returning. Still not received any response after multiple emails! Terrible customer service
23 August 2026
Unprompted review
Reply from White Fox Boutique
Hi Gaby,
We’re very sorry that you and your daughter haven’t received the assistance you expected, particularly when one item arrived faulty and other items need to be returned.
Please contact our Customer Service Team with the order number and mention this review so we can locate the correspondence and assist with the return as soon as possible.
We sincerely apologise for the delayed response and frustration caused.
Kindest,
White Fox
If I could give zero star I would .
If I could give zero star I would .. their quality of the garments is extremely poor.. it’s awfully made .. the cut is dreadful .. the neck is huge and the bottom so tight it’s impossible to get it over your head .. returning is a nightmare and the cost is ridiculous.. I just put the TShirt in the bin .. that’s all it was fit for .. just a waste of £45 shall not be buying from them again . I just deleted my account.. avoid if you can .. terrible service and awful garments ..
23 August 2026
Unprompted review
Reply from White Fox Boutique
Hi Dominique,
We’re very sorry to hear how disappointed you were with the quality, fit and returns process. This is not the experience we want our customers to have, especially after purchasing an item at that price.
We would have appreciated the opportunity to review the garment and assist with the available return options before it was disposed of. Nevertheless, we value your feedback and will share your comments regarding the fit, construction and return costs with the relevant teams.
We’re sorry to have lost you as a customer.
Kindest,
White Fox
Amazing quality and style
Absolutely love White Fox! The quality is amazing, everything fits so nicely, and the styles are super cute and trendy. The whole experience was great, and I’ll definitely be ordering from White Fox again. Highly recommend! 🤍
14 August 2026
Unprompted review
Reply from White Fox Boutique
Hi Pooneh,
Thank you so much for your wonderful review! We’re delighted to hear you love the quality, fit and styles of your items and had such a great overall experience.
We truly appreciate your recommendation and look forward to your next order!
Kindest,
White Fox
My daughter bought a dress for a…
My daughter bought a dress for a wedding but chose to wear another. Applied for return, within the 14 days of receipt as per their policy, but was refused return saying out of time! No help from “contact us” and completely missed the point. Be careful!! Won’t be purchasing from White Fox again
1 August 2026
Unprompted review
Reply from White Fox Boutique
Hi Louise,
We’re sorry to hear about the difficulty your daughter experienced when trying to return her dress. We understand how frustrating this would be, particularly if the return request was submitted within the stated timeframe.
We’d appreciate the opportunity to review the order and return dates more closely. Please contact our Customer Service Team with the order number and mention this review so we can investigate what happened and confirm the available options.
We apologise that your previous contact did not properly address your concern.
Kindest,
White Fox
First time I’ve bought from White Fox…
First time I’ve bought from White Fox and I must say, I’m really not impressed by the customer service team or the company in general, thought I’d try it out and buy my first hoodie but I can honestly say it’ll be the last time I purchase from white fox.
My hoodie has these odd stains all along back from washing it. Customer service has taken ages to reply or help me sort it. The company is really not worth the hassle and no point buying anything from them.
4 August 2026
Unprompted review
Reply from White Fox Boutique
Hi Kayla,
We’re really sorry that your first experience with White Fox has left you feeling this disappointed. We understand how frustrating it would be to notice marks on your hoodie after washing it and then experience delays while seeking assistance.
This is not the experience we want for our customers. Please reply to your existing email thread with your order number and mention this review so our Customer Service Team can locate your case, review the issue and assist you further.
We sincerely apologise for the inconvenience and appreciate you bringing this to our attention.
Kindest,
White Fox
So impressed with their help yesterday
So impressed with their help yesterday. Both occasions I’ve needed help they have surpassed. Note their returns are 14 days girls!
20 August 2026
Unprompted review
Reply from White Fox Boutique
Hi Rebecca,
Thank you so much for your lovely review! We’re delighted to hear our team has exceeded your expectations on both occasions you’ve reached out for assistance.
We truly appreciate your support and your helpful reminder about the return timeframe!
Kindest,
White Fox
Great customer service
Great customer service! I had a problem with the item I ordered and the contact with the company was very easy, they helped me very quickly and professionally
21 August 2026
Unprompted review
Reply from White Fox Boutique
Hi Jamila,
Thank you so much for your lovely review! We’re delighted to hear that contacting our team was easy and that your issue was resolved quickly and professionally.
We truly appreciate your support!
Kindest,
White Fox
My parcel was lost in transit amd the…
My parcel was lost in transit amd the whitefox supports team where super helpful and kind. They responded quickly and where really understanding of the situation.
21 August 2026
Unprompted review
Reply from White Fox Boutique
Hi Lucy,
Thank you so much for your lovely review! We’re delighted to hear our Customer Service Team responded quickly and supported you with kindness and understanding when your parcel was lost in transit.
We truly appreciate your feedback and support!
Kindest,
White Fox
Great customer service and gorgeous…
Great customer service and gorgeous clothes
19 August 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Madison!
We’re so happy to hear you’ve had a great experience with our customer service and are loving our pieces!
We really appreciate your support and hope to see you shopping with us again soon!
Kindest,
White Fox
Do not offer size exchanges.
Do not offer size exchanges.. an online store.. Only store credit which is not even the same also if they charge fees on top of the shipping fee. Do not order if it you are unaware of sizing. They did not care that my order did not fit properly.
20 August 2026
Unprompted review
Reply from White Fox Boutique
Hi Nicole,
We’re sorry to hear that the fit of your items wasn’t right and that you were disappointed with our returns process.
While we don’t currently offer direct size exchanges, eligible items can be returned for store credit and the credit can then be used to purchase a different size. Return label fees are outlined in our returns policy and cover the tracked postage service back to our warehouse.
We understand that shopping for sizing online can be difficult, and we appreciate your feedback regarding this experience.
Kindest,
White Fox
Bad customer service! No response!
One of my returns is currently being disputed and described as having a scent, however the matching top has been accepted and refunded (they were tried on for the same amount of time and were both stored in the original packing until taken to the post office). I have been given a two week window to decide if I would like it posting back to me or disposed of. I have been speaking with Olesya who has not responded to any of my queries in 7 days and my two follow up emails have also been ignored, being unreachable after giving a deadline is completely unacceptable as I am currently unable to make an informed decision, and it leaves me worried that if I decide to have it returned the email will be missed. Please do better.
12 August 2026
Unprompted review
Reply from White Fox Boutique
Hi Sophie,
We’re very sorry that you haven’t received a response to your questions, particularly after being given a limited timeframe to make a decision. We completely understand why you’re concerned and agree that you need clear information before deciding how to proceed.
Please reply to your existing email thread with your order number and mention this review so the matter can be located and followed up with the Returns Team. We sincerely apologise for the delay and the additional stress this has caused.
Kindest,
White Fox
Worst quality. Poor customer service. DONT WASTE YOUR MONEY.
I have been a loyal White Fox customer, but after this experience I am extremely disappointed. The quality of the garments appears to have gone seriously downhill. The item I received felt cheap, with shiny polyester fabric and a strong musty odour — not the quality I previously associated with White Fox.
Worse, the hoodie arrived faulty straight out of the packaging. It had heavily puckered and distorted stitching around the pockets, visible marks and fading across the fabric, and I subsequently discovered a hole in the garment. I contacted White Fox immediately, providing detailed photos and an explanation of the issues.
Despite the faults being clearly documented, customer service, particularly my dealings with “Poppy”, refused to resolve the matter directly and instead required me to return the item for assessment before they would consider a refund, despite my detailed explanation and supply of photos. (I have many more, plus videos)
I specifically asked White Fox to resolve what should have been a very straightforward issue without having to escalate it. That request was effectively ignored.
I will continue pursuing this matter until I receive the refund I am entitled to, and I am utilising the appropriate consumer complaint channels. This review is only the beginning of documenting my experience.
What is most disappointing is that this could have been handled so easily. A faulty garment, reported immediately with photographic evidence, should have been an opportunity for White Fox to provide good customer service and retain a loyal customer. Instead, the way this has been handled has completely changed my opinion of the brand.
I will no longer recommend White Fox to friends or family and will not be purchasing from them again.
White Fox should seriously reconsider both the quality control of its garments and the way customer complaints are being handled. As I said, I will continue pursuing this matter utilising all avenues until I receive the refund I am entitled to under ACL.
20 August 2026
Unprompted review
Reply from White Fox Boutique
Hi Bia,
We’re sincerely sorry to hear how disappointed you are with both the item and the assistance you received, particularly as a loyal customer.
When a potential fault is reported, our standard process may require the garment to be returned so our team can physically assess the issue and confirm the appropriate resolution. This assessment does not mean your concerns have been dismissed or that a remedy has been refused.
We understand this process has been frustrating and appreciate the detailed information you provided. Please continue communicating through your existing email thread so our Customer Service Team can assist with the next steps and work toward resolving this matter.
Kindest,
White Fox
Amazing customer service
Lily was so kind, thoughtful and incredibly helpful and efficient through our back and forth emails, I would highly appreciate reccomend white fox as a shop to buy from as the customer service is amazing, thank you so much Lily!!
20 August 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your beautiful review Carolina!
We’re so happy to hear Lily was able to make your experience so positive and was kind, helpful and efficient throughout!
Thank you for recommending White Fox and for your support! xx
Kindest,
White Fox
I missed the discount code entry
I missed the discount code entry, I think the box for the discount code should be more visible or a prompt should be inserted
10 August 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your feedback Sandy!
We completely understand and we really appreciate you taking the time to share this with us.
We’ll be sure to pass your feedback along to our team,
Kindest,
White Fox
I ordered multiple items during the 40%…
I ordered multiple items during the 40% sale for my holiday, but my parcel never arrived. Instead of taking responsibility, White Fox are refusing to replace all of my items because some are now out of stock. They’ve offered me store credit instead, meaning I’d have to pay today’s higher prices to replace items I already bought on sale.
I paid for goods that I never received. A lost parcel is not the customer’s fault, yet I’ve been left without my order and expected to accept a resolution that leaves me out of pocket.
Extremely disappointed with the way this has been handled.
20 August 2026
Unprompted review
Reply from White Fox Boutique
Hi Nicole,
We’re very sorry that your parcel did not arrive, particularly as the items were purchased for your holiday. We completely understand how disappointing and frustrating this situation has been.
Unfortunately, we’re unable to replace items that are no longer available. In these circumstances, our team will provide an alternative resolution for the value paid.
We appreciate your feedback and are sorry that the resolution offered did not meet your expectations. Please reply to your existing email thread if you require any further assistance, and our Customer Service Team will be happy to review the matter with you.
Kindest,
White Fox
Quality extremely poor.
Quality extremely poor.. company refuse returns of discounted even if damaged .. total scam don’t even bother
20 August 2026
Unprompted review
Reply from White Fox Boutique
Hi Thomas,
We’re sorry to hear you were disappointed with the quality of your item. We can see that our Customer Service Team has since assisted you and resolved this matter.
If you require any further assistance, please reply to your existing email thread and our team will be happy to help.
Kindest,
White Fox
The response was fast and direct
The response was fast and very informing. I got the information I needed, and it was very clear. I'm so grateful they laid out the offers and what they could do to help me with my situation.
11 August 2026
Unprompted review
Reply from White Fox Boutique
Hi Emily,
Thank you so much for your lovely review! We’re delighted to hear our team responded quickly, provided clear information and explained all the available options to assist with your situation.
We truly appreciate your feedback and support!
Kindest,
White Fox
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