Review for White Cottage Cars
Review for White Cottage Cars
I purchased a 2014 Nissan Qashqai from White Cottage Cars in December 2024, and unfortunately, the experience has been deeply disappointing.
Shortly after purchase, I began experiencing multiple serious issues with the vehicle — including a faulty rear parking sensor, an “auto stop/start” error, a completely broken stereo system (requiring full replacement), and clutch problems. These are not minor wear-and-tear issues — they’ve made the car difficult and frustrating to use, especially given how recently I bought it.
When I contacted the company to raise these concerns, their only solution was for me to return the car to their garage — over an hour and a half away from me. As a single mother, this just isn’t a viable option. The time, cost of travel, and arranging childcare (not to mention the risk of driving a faulty car that far) all make this an unreasonable expectation. They refused to offer a pickup service or courtesy car and showed little to no willingness to consider alternative solutions that might better support their customer.
Although I understand that paperwork may have been signed regarding returns, I purchased this car in good faith — not expecting to immediately deal with significant faults and additional costs. Their lack of flexibility or empathy in handling the situation has left me extremely frustrated.
Based on my experience, I would not recommend White Cottage Cars. The aftercare has been unhelpful, the car has been problematic from the start, and I’ve already incurred expenses and stress I shouldn’t have had to deal with so soon after purchase.
22 December 2024
Unprompted review