I love love love my glasses, but the whole process of getting them was awful. Although the company did a good job of making it right, I felt there should not have been so much frustration for me in th... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered two pairs of glasses, one with transitions lenses and one with sunglasses. The transitions pair was a large frame and the progressive lenses unfortunately didn’t work out n the frame and whe... See more
Company replied
I have a wide face that fluctuates with my health, so it's sometimes hard to find frames that don't squeeze my head. Wherelight offers a wide range of stylish frames that allow me to still feel femin... See more
This company never fails when it comes to quality products and services. They offer some of the best unique statement pieces of prescription eyewear 👓 I would most definitely recommend wherelight.c... See more
Company details
Written by the company
wherelight.com offers prescription glasses online at an incredibly low price. Buy quality chic eyeglasses on wherelight.com
Contact info
High Street 128, CR8 2AD, Purley, China
- service@mail-wherelight.com
- www.wherelight.com
4.4
Excellent
5K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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The glasses are cute and decent quality.
The glasses are cute and decent quality.
24 October 2025
Unprompted review
Best Glasses Site Ever!
Absolutely love this website and the glasses are high quality and super cute. I get tons of compliments. I don't buy glasses anywhere else.
1 October 2025
Unprompted review
Difficulties in the understanding of…
Difficulties in the understanding of prescription choices as they aren't clear to my doctors prescription.
22 October 2024
Reply from Wherelight
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
Please tell us the order number and send it to our email so that we can better assist you. And please reply us as soon as possible. Thank you for your understanding and support!
Please contact our customer service team at service@mail-wherelight.com. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
The response to questions is very fast…
The response to questions is very fast and accurate
13 October 2025
Unprompted review
I love my glasses
I love my glasses! Just received them today and they look amazing! Great price and they look sturdy. Very comfy!
14 October 2025
Unprompted review
lots of fun inexpensive glasses
7 October 2025
Unprompted review
I purchased 6 pair and have loved all…
I purchased 6 pair and have loved all of them. My prescription is perfect on all of them. None of them have cheap, flimsy frames. So many fun options! I've already got several more pairs that I have saved for my next purchase.
8 October 2025
Unprompted review
Jis receved my order and i must say the…
Really appreciate the quick respinse and recovery
6 October 2025
Unprompted review
Reply from Wherelight
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
Please tell us the order number and send it to our email so that we can better assist you. And please reply us as soon as possible. Thank you for your understanding and support!
Please contact our customer service team at service@mail-wherelight.com. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
love them and their products
5 October 2025
Unprompted review
Great glasses
Great glasses, super comfortable and light. Wore them today to a baseball game at least a dozen people told me how cute my glasses were. Also, I have ordered from other online eye glass companies, Wherelight is the best and easiest to see out of, so I think they are on point in their production of lenses.
11 September 2025
Unprompted review
Beware Poor Quality but exceptional Customer Service ..
Exceptional Customer Service....
Quality, not so much !!
I ordered from Wherelight for the first time a few months back. My glasses broke within a few weeks. I was very disappointed. I got a hold of Customer Service and Phyllis was exceptional. They replaced my glasses for no charge. A few more months have passed and these new frames are bubbling and peeling!!!! What have i done to deserve this ?? I have never had this kind of problem with any other glasses i have purchased elsewhere. These frames are also very flimsy and arms will not tighten when i use one of those tiny screwdrivers.
UPDATE. Wherelight is replacing my glasses at no cost to me. They absolutely do stand behind their product. Thank you again for your excellent customer service!!! Outstanding!!
24 August 2025
Unprompted review
Reply from Wherelight
Thank you for your honest review. While we're pleased that Phyllis provided exceptional service, we are deeply disappointed to learn that our product has failed you twice. This is not the experience we want for any of our customers.
Your comments about the frames "bubbling and peeling" are a serious concern for our quality control team. We are already looking into this specific model based on your feedback.
We are reaching out to you directly via private message right now to get your order details and arrange for a full refund or a replacement with a different, more durable frame line at no cost to you. We are committed to finding a solution that works for you.
Thank you for holding us to a higher standard.
Best regards,
Customer Service Team
10/10!
I have ordered from WhereLight for YEARS and have almost never been disappointed. Everyone is always asking me where I get my glasses and the selection and prices cannot be beat.
23 September 2025
Unprompted review
My regular glasses are great I love…
My regular glasses are great I love them but my sunglasses the tent on them is streaked and you can’t see out of them.
18 September 2025
Unprompted review
Reply from Wherelight
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
Please tell us the order number and send it to our email so that we can better assist you. And please reply us as soon as possible. Thank you for your understanding and support!
Please contact our customer service team at service@mail-wherelight.com. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
Received glasses quickly
Received glasses quickly! These glasses are so fly!!! They are so sophisticated and look very expensive ! I will always use Wherelight now that l have found them!!!
16 September 2025
Unprompted review
I always use Wherelight to get my…
I always use Wherelight to get my glasses.
Once you go snazzy with glasses it's hard to go back.
They are amazing value for money and always having so much choice
1 September 2025
Unprompted review
Absolutely love them!
Great lenses,product took a very long time to ship & get delivered but they were packed very nicely.
5 September 2025
Unprompted review
I hate them.
26 August 2025
Unprompted review
Reply from Wherelight
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
Please tell us the reason why you want to return glasses and send it to our email so that we can better assist you. And please reply us as soon as possible. Thank you for your understanding and support!
Please contact our customer service team at service@mail-wherelight.com. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
love wherelight
easy to add script. easy order. great prices, fast shipping. ya really cant ask for more
24 July 2025
Unprompted review
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