My first purchases from Wex weren't perfect but they did their best to rectify the situation via refunds and that Is reasonable and fair. I believe you get the measure of a company on how they resolve... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A great website easy to navigate and all the tech spec detail available when you need it. Like that every item where there are used versions are accessible from product page. I have bought use produ... See more
Company replied
I thought that, given how hard it is to find the Fujifilm X100VI in stock, I’d be waiting months for mine to arrive. To my surprise, Wex delivered my dream camera the very next day! The whole proces... See more
Company replied
I recently purchased the Canon R10, Lens and various accessories. With so many grey import sites about I finally settled on Wex. I spoke to a helpful person (Danny J) and they answered all my question... See more
Company replied
Company details
Written by the company
Established in 1997, Wex Photo Video has helped over a million photographers and videographers achieve their goals. Wex's dedication to service, expertise, and customer satisfaction is underpinned by competitive prices and the largest range of any UK photo and video retailer, with over 30,000 products.
At Wex our mission is to treat all of our customers with the care and attention that is expected from the UK's biggest photo-video retailer. This approach is echoed through our five promises:
Written by the company
- Range
- We offer the UK's largest range of photo and video equipment, with over 24,000 products available for purchase on our website.
- Trust
- We offer a 30-day Return Policy on nearly every item, while products in our used section come with a 6-month warranty.
- Service
- We uphold our reputation for having unbeatable service: whether it is online, by phone, or in person. Every order is picked, packed, and shipped with the utmost care.
- Value
- We offer affordable, high-quality photo and video equipment along with many ways to help you find the right kit including, part-exchange, finance, and the used products section.
- Passion
- We are a company of photographers and videographers. We stay up-to-date on the latest technologies in the industry and freely share our knowledge through workshops and seminars.
Contact info
13 Frensham Road, NR3 2BT, Norwich , United Kingdom
- 01603 486413
- sales@wex.co.uk
- www.wexphotovideo.com
4.8
Excellent
78K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivered as advertised. Right on time.
Excellent service. My parcel was delivered right on time.
21 August 2026
Reply from Wex Photo Video
philip bellis,
We appreciate your positive feedback! We're delighted to hear that you experienced excellent service and that your parcel was delivered right on time.
Wex Customer Services
Asked a question online
Asked a question online, got a quick answer back saying what I had enquired about was not the right choice, but suggested an alternative which I bought, and is what I needed.
15 August 2026
Reply from Wex Photo Video
G Cole,
We're so glad our team could provide helpful guidance and suggest the perfect alternative for your needs! We appreciate you sharing your positive experience with us.
Wex Customer Services
Reply from Wex Photo Video
Mike Tout,
We appreciate your positive feedback! We are so pleased to hear you were happy with the speed of the delivery and your experience with us.
Wex Customer Services
Simple purchase process
The purchasing experience was simple. The price was competitive and the order process was easy to follow.
The commu cation following the order kept me informed of my delivery and delivery ery was on time.
21 August 2026
Reply from Wex Photo Video
Alan Thomas,
We're so pleased to hear that your purchasing experience was simple and that you found our pricing competitive! It's wonderful that our communication kept you informed and that your delivery was on time.
Wex Customer Services
WEX is my go to compay
WEX is my go to company for anything camera related. Great information, easy to use website and very fast delivery. Great prices for new & used equipment.
21 August 2026
Reply from Wex Photo Video
Debbie,
We're so pleased to hear that we are your go-to company for anything camera related. It's wonderful that you find our website easy to use, our delivery fast, and our prices great for both new and used equipment.
Wex Customer Services
Ordered a camera bag on Monday morning
Ordered a camera bag on Monday morning. Arrived the very next day.
Fantastic service.
Would use again.
19 August 2026
Reply from Wex Photo Video
Graham Coulson,
We're so glad to hear you received your camera bag quickly and appreciate your kind words about our service!
Wex Customer Services
Reply from Wex Photo Video
Johannes Gawlick,
We appreciate your very positive feedback! We're so happy that you consistently have a good experience with us.
Wex Customer Services
Easy to order and swift delivery
Easy to order and swift delivery. Always great to shop at WEX.
19 August 2026
Reply from Wex Photo Video
PTM,
We're delighted to hear that you found the ordering process easy and that your delivery was swift. We appreciate your positive feedback and are always happy to know you enjoy shopping with us!
Wex Customer Services
Reply from Wex Photo Video
Bev Gullock,
We appreciate your positive feedback! We're so pleased to hear you had a great transaction, found our pricing fair, and received quick delivery. Thank you for sharing your experience.
Wex Customer Services
Reply from Wex Photo Video
Tony,
We appreciate your positive feedback! We're so happy to hear that our team was knowledgeable and helpful, and that you experienced first-class service.
Wex Customer Services
Bought a used lens for an upcoming trip…
Bought a used lens for an upcoming trip at a good price and in excellent condition. Easy to order - but DPD let them down.
Tracking link didn't work, and having been told it would be 2-3 working days before delivery, I got home after a couple of hours out on a weekend morning to find the box sitting on my doorstep - no advance delivery notification, no delivery confirmed notification. Fortunately it was still there!!
21 August 2026
Reply from Wex Photo Video
Diana Baker,
We're glad to hear you found a great lens for your trip and that the ordering process was easy. We understand your frustration regarding the delivery experience with DPD, especially the lack of tracking updates and finding your package unattended. We are always working to improve our delivery partnerships to ensure a smoother experience for our customers.
Wex Customer Services
Really good company it was easy to find…
Really good company it was easy to find and a really good price too
19 August 2026
Reply from Wex Photo Video
Matthew lawrance ,
We appreciate your positive feedback! We are so pleased to hear that you found our company easy to find and that our prices were really good.
Wex Customer Services
Prompt service and good quality product
21 August 2026
Reply from Wex Photo Video
David Forcey,
We appreciate your positive feedback. We're delighted to hear that you experienced prompt service and were pleased with the quality of our product.
Wex Customer Services
Bought a rather expensive and very…
Bought a rather expensive and very specific camera for my daughter for her birthday which was in July. Everyone else was sold out but Wex were happy to take my order. The camera took 7 months to arrive. Clearly they were out of stock too, but are happy to pretend otherwise to get the order.
In the end all was good…we got the camera and they were friendly to deal with when I had to call them to confirm that I still wanted the camera, and to be fair to them they had been regularly updating me on the (lack of) progress. The experience was bizarre.
30 January 2026
Reply from Wex Photo Video
Hello,
Thank you for taking the time to share your experience and for your patience throughout the process.
We're sorry for the exceptionally long wait for your daughter's camera and can certainly understand how frustrating that must have been, especially when it was intended as a birthday gift.
At the time your order was placed, the Canon G7 X was listed as a Special Order item rather than being in stock. This information would have been shown on the product page and also confirmed within your order confirmation email. Unfortunately, the Canon G7 X has been one of the most sought-after cameras on the market, with demand consistently exceeding available supply. This resulted in significantly longer lead times than anyone would have hoped for and ultimately led to the extended delay with your order.
We would like to reassure you that we would never seek to mislead customers in order to secure orders, and we're sorry if the information provided online was not clear enough in this instance. We appreciate your comments regarding our communication throughout the process, and we're pleased that our team kept you updated and were able to assist when you contacted us.
Thank you again for your patience and for choosing Wex. We hope your daughter is now enjoying her new camera, and we appreciate your balanced feedback.
Kind regards,
William
Customer Service Management Team
Excellent professional service…
Excellent professional service delivered by knowledgeable people. Can thoroughly recommend.
20 August 2026
Reply from Wex Photo Video
MR P TURNER,
We're so happy to hear that you received excellent professional service from our knowledgeable team. We truly appreciate your recommendation!
Wex Customer Services
Good service thank you
18 August 2026
Reply from Wex Photo Video
Paul fuller,
We are delighted to hear you had a positive experience with our service. Your kind words are greatly appreciated!
Wex Customer Services
Reply from Wex Photo Video
Donald McCormick,
We are so happy to hear you enjoyed our service and the quick delivery. Thank you for your wonderful feedback!
Wex Customer Services
Great website and service.
An easy to use website made ordering straightforward and the standard delivery was very quick.
The only issue I have is that DPD are apparently instructed not to deliver to parcel boxes and the item must be delivered into the customers or a neighbours hand. For me this is a big inconvenience as I want my parcels to go in the parcel box when I'm at work and not taken away to be delivered the following day...please allow parcel box deliveries for items below £1,000.
18 August 2026
Reply from Wex Photo Video
Andrew Shepherd,
We appreciate you highlighting your delivery experience with DPD. We understand that not being able to use your parcel box is inconvenient, especially when you're at work. We are reviewing our delivery instructions to see how we can better accommodate such situations for future orders. Your feedback is valuable as we continuously work to improve our services.
Wex Customer Services
Faultless communication and service as…
Faultless communication and service as always .
20 August 2026
Reply from Wex Photo Video
Mr Radnor,
We appreciate your positive feedback! We are so happy you consistently receive excellent communication and service from our team.
Wex Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.