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Wetsuit Outlet Reviews 

31,082
•
TrustScore 4.5 out of 5

4.7

Surf Shop
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Review summary

Created with AI, based on recent reviews

Evaluating 45 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the exceptionally fast delivery times, excellent order tracking, friendly support, and highly competitive pricing available across their entire catalog. Shoppers also highlight the top-notch product quality, noting that items match descriptions perfectly, are well packaged, and provide great overall value. However, some customers also noted challenges with sizing guidance, explaining that it is rather tricky to find the correct fit without expensive trial and error. A few other people experienced frustrating delivery delays, courier issues, and prolonged waiting times for return refunds to be processed by the team.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and sizing. Many reviewers praised the... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery_service, presenting sharply contrasting experiences. Many... See more

Order

Customers had ambiguous experiences with order processes, reflecting a clear divide in sentiment. On one... See more

Quality

Users describe positive interactions with quality, consistently highlighting great items that fit well and... See more

Price

Reviewers share mixed feedback regarding price and related policies. Many customers report satisfaction,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The site did not make it clear to me that I would be charged a return courier cost of £4.75. It's not possible to buy footwear sensibly on the site if no guidance is given on width of fit for th... See more

Company replied

Rated 5 out of 5 stars

Just wow. Was looking for a quality winter coat and did a lot of online searching, eventually picked a brand and style and found Wetsuit Outlet the cheapest by some way although colours limited too on... See more

Company replied

Rated 5 out of 5 stars

Was looking for poncho towels to use for swimming for the family that is absorbent and warm. Loads of choice on this website and good offers. Found what I needed. Delivery was good timing as ordered a... See more

Rated 5 out of 5 stars

Bought Aquaglide Chelan 140 1 or 2 Person Inflatable Kayak May 2025. Wetsuit Outlet were friendly and efficient with competitive pricing. The kayak was delivered on time and has been perfect for my co... See more

Company details

  1. Surf Shop
  2. Canoe and Kayak Store
  3. Outdoor Clothing and Equipment Shop
  4. Sailing Store
  5. Sportswear Store
  6. Windsurfing Store

About Wetsuit Outlet

Written by the company

We love water sports! We're surfers, sailors and kayakers - that’s why we do what we do.

We've shipped over 2 million orders around the world since we started, over 20 years ago.

How did we do it? By offering quality products at competitive prices and the best customer service in the business.

Our Summer is too short! Wetsuit Outlet stocks over 100,000 items to help extend your water sports throughout the year.

Learn more >


We stock
  • Wetsuits
  • Drysuits
  • Surfing accessories
  • Sailing gear
  • SUPs and Kayaks
  • Wind, Wake, Kite and Bodyboard
  • Swim suits and accessories
  • and more!

See what's new >


Earn Rewards
  • £5 voucher for every £100 spent
  • Free wetsuit recycling
  • Early access to sale and new in
  • Exclusive offers and competitions
  • Dedicated customer support line

Sign up >

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

31K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 68% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(31,082)

31 reviews in the last 12 months

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Rated 5 out of 5 stars

Very helpful customer service

Very helpful customer service on the chat option on their site - got very swift responses to questions I had about specific products and great advice directing me to what I was looking for. Ordering was easy and I received my order swiftly and safely. I would definitely use this site again.

3 May 2025

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