From sales, surveyor and fitter…all were knowledgeable, and helpful plus had a great sense of humour which I believe goes a long way. The fitting went very well given that one engineer/fitter had to... See more
Company replied
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Review summary
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Reviews shaping this summary
We purchased French windows to be installed into a wall where there was no window or door. Both the workmen and installation teams were friendly and clean, leaving no mess. The engineer who came out... See more
Company replied
Our conservatory was fitted some time ago by West Yorkshire Windows and the door had developed a problem. From the moment Dawn took the call I knew we were in safe hands to get things sorted. An appoi... See more
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West Yorkshire Windows gave us a timetable for our 5 windows to be replaced and they adhered to it. Everything went to plan. We were pleased with the detailed specifications of each window which was... See more
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Company details
Written by the company
West Yorkshire Windows is an established family business dedicated to providing traditional values such as excellent craftsmanship, value for money and outstanding customer service as well as incorporating the latest in product innovation and design. Whether it is windows, doors, a conservatory or solid roof extension product that you require, at West Yorkshire Windows we treat every customer as unique.
Contact info
Unit 8 Headway Business Park, Denby Dale Road, WF2 7AZ, Wakefield, United Kingdom
- 0800 026 4455
- sales@westyorkshirewindows.com
- www.westyorkshirewindows.co.uk
4.7
Excellent
755 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Outstanding ⭐️⭐️⭐️⭐️⭐️
Excellent service from start to finish would definitely recommend using them and I will use again in the future ⭐️⭐️⭐️⭐️⭐️
1 October 2024
Reply from West Yorkshire Windows
Good afternoon Darren,
Thank you for your kind words and recommendation! We're delighted to hear that you had an excellent experience from start to finish. We look forward to working with you again in the future!
Warm Regards, The Customer Service Team.
Good all around experience
The workman arrived swiftly, was polite and did the job efficiently and to a high standard.
16 September 2024
Reply from West Yorkshire Windows
Hello Peter,
Thank you for your feedback! We're glad to hear that the work was completed swiftly and to a high standard. Our team takes pride in delivering professional service, and it’s great to know you had a positive experience. If you need anything else in the future, feel free to reach out.
Kindest Regards, The Customer Service Team.
We have used WYW twice now & are…
We have used WYW twice now & are delighted with our door and windows.
If we encountered a problem it was sorted quickly without fuss or drama. A special thank you to Dawn in the customer service team who organised everything & kept us informed throughout.
They even replaced an item that was just out of warranty.
Great company - i would definitely recommend!
25 September 2024
Reply from West Yorkshire Windows
Good afternoon Russell,
Thank you for your kind words and continued trust in West Yorkshire Windows! We’re thrilled to hear you're delighted with your doors and windows, and that any issues were resolved promptly and smoothly. Dawn and the customer service team will be pleased to know they made a positive impact on your experience. We’re always happy to go the extra mile in ensuring our customers needs are met.
Warm Regards, The Customer Service Team.
Excellent customer service
Once my issue was raised, the service I received was excellent. Dawn provided excellent customer service and the replacement door was fitted promptly and efficiently by the fitter
24 September 2024
Reply from West Yorkshire Windows
Hello Steph,
Thank you for your feedback! We're glad to hear that once the issue was brought to our attention, you received excellent service. It's great to know that Dawn provided outstanding customer support and that the replacement door was fitted promptly and efficiently by the service engineer. Your satisfaction is important to us, and we appreciate your kind words!
Have a good day, The Customer Service Team.
Excellent customer service from Chloe
I contacted West Yorkshire windows for a quote to replace the windows after seeing the very positive reviews online. Chloe came to visit to discuss the quote and she was extremely helpful, giving plenty of advice on things I had not even thought about and providing ideas on what may or may not work in terms of window configurations. I had other window companies out to provide quotes and she was by far the most helpful, discussing aspects of the windows which other sales consultants had completely overlooked. Whilst I have not proceeded with the order on this occasion due to other priorities on the house, I will certainly consider West Yorkshire windows when looking to replace the windows in the near future, in large part due to the great customer service provided by Chloe.
12 September 2024
Unprompted review
Reply from West Yorkshire Windows
Good morning,
Thank you for your thoughtful review! We're delighted to hear that Chloe provided such helpful and insightful advice during your consultation. It's great to know that her guidance stood out among other companies and that you had a positive experience. Even though you haven't moved forward with the order yet, we're glad to be considered for future projects, and we look forward to the opportunity to work with you when the time is right. Don't hesitate to reach out if you have any questions in the meantime!
Warm Regards, The Customer Service Team.
Excellent service and quality bespoke…
Excellent service and quality bespoke windows, faccia and cladding.
Nigel P helped us create our dream project.
Professional and honest.
Carl and Mark installed to perfection job well done
30 August 2024
Unprompted review
Reply from West Yorkshire Windows
Hello Gursewak,
Thank you for your 5* review!
It's wonderful to hear that you had an excellent experience with the service and the quality of your bespoke windows, fascia, and cladding. We're thrilled that Nigel was able to help bring your dream project to life with professionalism and honesty. It's also great to know that Carl and Mark's installation was completed to perfection. We appreciate your kind words and are glad you’re happy with the result!
Feel free to reach out if you need anything else in the future.
Have a good day, The Customer Service Team.
Very prompt response
9 September 2024
Reply from West Yorkshire Windows
Dear Robert,
Many thanks for your comments, they are greatly appreciated.
Kindest Regards, The Customer Service Team.
Carl Farrar came to give us a quote for…
Carl Farrar came to give us a quote for an extension. He was efficient and thorough and his report was very comprehensive. Carl is a lovely, personable man and was honest and very straightforward.
2 September 2024
Unprompted review
Reply from West Yorkshire Windows
Dear Judith,
Thank you for your kind words! We're delighted to hear that Carl Farrar provided a thorough and comprehensive quote for your extension. His honest and straightforward approach, along with his personable nature, is what we strive for in delivering the best service to our customers. We truly appreciate your feedback!
Kindest Regards, The Customer Service Team.
Excellent customer service
Excellent customer service - fast, efficient and no quibbling.
5 September 2024
Reply from West Yorkshire Windows
Hello Brenda,
Thank you for your kind words! We're delighted to hear that you had a fast and efficient experience with our customer service team. Your satisfaction is our priority, and we appreciate your feedback!
Kind Regards, The Customer Service Team.
Great experience.
Great experience.
Fast efficient and friendly service.
Highly recommend.
9 September 2024
Reply from West Yorkshire Windows
Good afternoon Mr Smyth,
Thank you for your wonderful feedback! We're thrilled to hear that you’re pleased with the service you received from our Customer Service department. We pride ourselves on delivering the friendly and efficient service you received. Your recommendation means a lot us . We appreciate you taking the time to leave your review.
Many Thanks, The Customer Service Team.
Excellent customer service and…
Excellent customer service and communication Richard the service engineer was very good and knowledgeable
10 September 2024
Reply from West Yorkshire Windows
Good afternoon Dave,
Thank you for your kind words. We're delighted to hear that our team provided you with excellent customer service and that Richard provided good and knowledgeable service on his visit. We really do appreciate you taking the time to write your review. Please do not hesitate to contact us in the future if we can help with any service issues.
Best regards, The Customer Service Team.
Found experience with w y w very good…
Found experience with w y w very good from start to finish and fitter they sent explained problem and showed repair from start to finish excellent job
9 September 2024
Reply from West Yorkshire Windows
Good afternoon Mr Wolanin,
Thank you for your lovely review! We're pleased to hear that you found our service excellent. It's great to know that our knowledgeable engineer, Richard , went out of his way to explain what he was doing to ensure you were happy with the repairs. We appreciate your kind words and if you need anything further feel free to reach out.
Kindest regards
The Customer Service Team.
The installation was superb all left…
The installation was superb all left with no making good required internally. Wakas Malik was always available to assist with any queries from the point of order to completion of installation. Would recommend this company to anyone and we will use again.
4 September 2024
Unprompted review
Reply from West Yorkshire Windows
Dear customer,
Thank you for your fantastic review! We're thrilled to hear that the installation went smoothly with no internal work needed afterward. It's great to know that Wakas Malik was able to assist you throughout the process. We appreciate your recommendation and look forward to working with you again in the future!
Warm Regards, The Customer Service Team.
Excellent service
After an issue with one window the full team were easy to contact and sorted out the problem without delay.
Everyone from the first call in right through to the installer were very efficient, friendly and prompt.
9 September 2024
Reply from West Yorkshire Windows
Good afternoon Graham,
Thank you for sharing your experience! We're delighted to hear that our Customer Service team provided you with excellent service and were able to resolve the issue promptly. We appreciate your kind words and are always here to help if you need anything in the future.
Best regards, The Customer Service Team.
Excellent service
At every stage West Yorkshire windows have been very professional, friendly & helpful. Right through from the showroom, where the staff are well informed & not pushy, to the installation, which was on-time, professionally done & tidy, to the genuine & helpful after sales follow up. I cannot fault them.
5 September 2024
Reply from West Yorkshire Windows
Good afternoon Claire,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you had a great experience with us, from the initial phone call to the final fitting, to your most recent service call. We strive to provide excellent after-sales support. Thank you for choosing West Yorkshire Windows!
Kindest Regards, The Customer Service Team.
New front door
Wanted to get new front door - went to West Yorkshire Windows because they put in my windows 4 years ago and were most satisfactory. Once more, they have not disappointed! Once more Carl Farrar came to my home, He listened carefully, helped me to find the correct possible options and was very patient whilst I made up my mind. Excellent service and I am delighted with my choice. Brilliant!!!
3 September 2024
Unprompted review
Reply from West Yorkshire Windows
Good afternoon Miss Shackleton,
Thank you for your review and we appreciate you taking the time to share your positive experience and your kind words for Carl. Rest assured, we remain committed to providing the same level of service and quality you have come to expect from us.
Warm Regards, The Customer Service Team.
Great after sales service!
Had a replacement conservatory roof fitted in July 2021 by West Yorkshire Windows but some problems developed after 3 years, with several of the cap ends on the roof needing replacing. Got in touch with their Customer Services team and in spite of this not being a big job I was pleasantly surprised when they agreed to get the problem fixed as part of their after sales support. Problem solved and just like new - great after sales service!
21 August 2024
Reply from West Yorkshire Windows
Good afternoon Pat,
Thank you for sharing your experience! We're glad to hear that even after a few years, our Customer Services team was able to address the issues with your conservatory roof promptly and effectively. We strive to provide excellent after-sales support, no matter the size of the job. It's great to know you're satisfied with the outcome and that your roof is just like new again. We appreciate your trust in West Yorkshire Windows!
Kind Regards, The Customer Service Team.
Trent Valley Windows.
This is a review for the sister company, Trent valley windows.
We were happy with the service from start to finish. During the planning phase we were able to see what the final product would look like.
The installation went very smoothly and the product has a nice finish.
This review only doesn’t receive 5 stars due to the 3rd party scaffolding company failing to turn up and I wasted a day staying in for them
20 August 2024
Reply from West Yorkshire Windows
Hello Mr French,
Thank you for your feedback! We're pleased to hear that you were happy with the service from start to finish and that the installation went smoothly with a nice finish. We apologise for the inconvenience caused by the third-party scaffolding company and understand your frustration. We appreciate your understanding and will address this with our partners to prevent similar issues in the future. Thank you for choosing Trent Valley Windows!
Warm Regards, The Customer Service Team.
Great service and support very…
Great service and support very impressed with the company and team thank you
13 August 2024
Reply from West Yorkshire Windows
Hi Neil,
Thank you for your kind words! We're delighted to hear that you were impressed with our service and support. It means a lot to our team, and we're glad we could meet your expectations. Thank you for choosing us!
Have a good day, The Customer Service Team.
Friendly staff
Friendly staff , turned up on time , I would recommend this company to anyone fantastic.
20 August 2024
Reply from West Yorkshire Windows
Hello David,
Thank you for your review and pleased we could have been assistance. We really appreciate your recommendation.
Warm Regards, The Customer Service Team.
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