Avoid This Contractor At All Costs
My Rating: ⭐ 1 out of 5
My Experience With This Contractor
I hired West Texas Home Improvement to remove a 24‑foot two‑story patio and build a 50‑foot two‑story replacement. I paid the contractor in full, and based on my personal experience, the project was left incomplete, contained numerous defects, and caused damage to my property. Although I was repeatedly told that the issues would be repaired under warranty, the contractor eventually stopped returning my calls and ceased communication.
Problems I Experienced
1. Workmanship & Structural Concerns
During and after construction, I observed multiple issues, including:
Missing air vents, which I believe contributed to swelling and damage in the new structure.
No protective water membrane was installed, resulting in severe leakage during the first rainfall.
Water intrusion through cedar ceiling boards, light sockets, walls, outlets, and fixtures, leading to flooding across the downstairs patio.
The railing on the 50‑foot upper level began rusting within one month; I later discovered holes that allowed water to enter the metal.
Broken tiles are left across the upstairs patio.
Cedar ceiling boards are showing warping, water damage, and stains.
Wet bar area with cracked, warped, and crooked boards; cabinet doors that cannot open or close without causing more damage.
Exterior light circuits are shorting, raising concerns that they may not meet code.
Damaged boards patched with wood putty and painted over, despite earlier assurances that they would be replaced.
Four exterior light fixtures were removed and left as exposed wiring for months.
Large blade marks cut into the downstairs concrete.
Various exterior sections were left unfinished and unpainted.
2. Project Abandonment
Although I received repeated verbal, text, and phone assurances that repairs would be made under warranty, the contractor never returned. Several promised dates passed with no follow‑through.
During this time, the contractor also left:
Trash cans full of construction debris
Nails and screws were scattered across my driveway
Partially completed and unsafe areas throughout the project
The project was never completed, and none of the defects were corrected.
3. Damage to My Vehicle
During construction, a large board was dropped onto my truck, leaving an estimated 18‑inch scratch beneath the paint. The contractor attempted to buff it, but the damage remains.
4. Communication Issues
Throughout the process, I experienced:
Missed commitments
Unfulfilled warranty promises
Delays without action
Off-topic conversations instead of solutions
Eventually, no response at all
Requested Resolution
Based on my experience, I am seeking:
Reimbursement for the cost of repairs needed to correct incomplete or defective work; or
Completion and correction of the project by a qualified professional at the contractor’s expense; and
Reimbursement for the damage to my vehicle.
Documentation
I can provide:
Photos of defects and damage
Text messages and communication records
Proof of payment and invoices
A detailed list of unfinished work
A timeline of events
Records of all attempts to request warranty repairs
Final Thoughts
This review reflects my personal experience with West Texas Home Improvement. In my case, the workmanship issues, unfulfilled promises, and abandonment of the project after full payment have left me extremely dissatisfied, and this is the worst construction experience of my life with a rude and dishonest owner. I’m sharing this review to inform other homeowners and to document what occurred.