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Westminster Teak Reviews 

2,605
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 111 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly love the exceptionally beautiful outdoor furniture, consistently praising the solid wood construction, careful protective packaging, and outstanding overall product quality. Shoppers frequently mention the incredibly knowledgeable and friendly staff members who provide expert advice, ensuring a very smooth and wonderful purchasing process from start to finish. However, some people mentioned experiencing occasional freight shipping delays or receiving wooden items with minor surface damages or unexpected natural splits. A few reviewers also noted receiving incorrect products, missing package parts, or dealing with unexpected delivery setbacks that required extra follow-up assistance.

What people talk about most

Product

Reviewers mention positive feedback about product quality, frequently praising the well-crafted and durable... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the beautifully... See more

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting that items arrive... See more

Service

Consumers find service to be positive, highlighting great communication, timely responses, and extremely... See more

Staff

People report positive experiences with staff, highlighting that team members are exceptionally... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve called customer service on various occasions and they were excellent support. They took the time to teach me how to care for my furniture and didn’t try to sell me something I didn’t need. They... See more

Company replied

Rated 5 out of 5 stars

We searched high and low for an amazing teak recliner and tripped across Westminster Teak. Their ratings convinced us to give them a try for such an important purchase. Their website presented the... See more

Rated 5 out of 5 stars

The young man who helped was exceptional. He helped me order a broken piece for my chair and it arrived in a timely fashion. Thank you. I love the outdoor furniture, and I appreciated being able to re... See more

Company replied

Rated 5 out of 5 stars

Westminster Teak is a class act from ordering to the delivery! I ordered a table, chairs and a bench in the beginning of May. As promised - we had everything in time for Memorial Day weekend! As a... See more

Company replied



Company details

  1. Furniture Store

Written by the company

Welcome to Westminster Teak, a premier designer and distributor of high end, sustainable, luxury grade outdoor furniture. Our unique position as a designer and distributor allows us to leverage our strengths in manufacturing by providing you with extremely high standards in quality and the service you expect and deserve, direct from the source. Apart from the ease of shopping from the comfort of your home, our online store affords us to pass on the savings of running retail space to the customer. Although we are not your traditional “brick-n-mortar” store, we have begun to partner with stores throughout the country in carrying our Grade A, Premium Teak Wood Outdoor Furniture, long lasting synthetic wicker outdoor furniture and contemporary Textilene Fabric Sling Furniture. Check our Dealer Locator utility to find an official reseller near you. If there are no dealers near you then please browse our website catalog and order direct knowing that all of our online systems are encrypted, safe and guaranteed. We offer a RISK FREE solution in that we will pay for return shipping if you are not satisfied. You will get a 100% refund, including any and all shipping charges. No restocking fees and no hidden charges! Our teak furniture comes with a Lifetime Warranty.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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4.8

All reviews

(2,605)

110 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, they make top quality product and their customer service is incredible

9 September 2025
Westminster Teak logo

Reply from Westminster Teak

Dear S D LaRusso,
We are so appreciative of the time you have taken to provide this positive review. Customer satisfaction is of the highest priority to us here at Westminster. If you are ever in need of further assistance, please do not hesitate to let us know as it would be our pleasure to help.
Kind regards,
Tara Varney
Customer Service
888-592-8325 ext. 401

Rated 5 out of 5 stars

Great products, great service

The title says it all, very good experience

5 September 2025
Westminster Teak logo

Reply from Westminster Teak

Dear RS,

Thank you for the kind words, and for choosing Westminster Teak. Customer satisfaction is our highest priority here at Westminster, and we are thrilled to hear you are pleased with your recent order. Kindly let us know if we can be of further assistance in the future.

Warmest regards,
Alan Womack

Rated 5 out of 5 stars

Purchased replacement weather covers…

Purchased replacement weather covers for Westminster round table and benches.
Beautifully made. Believe they will last ten years as original ones did.

9 September 2025
Westminster Teak logo

Reply from Westminster Teak

Dear RM,

Thank you for the kind words, and for choosing Westminster Teak. Customer satisfaction is our highest priority here at Westminster, and we are thrilled to hear you are pleased with your recent order. Kindly let us know if we can be of further assistance in the future.

Warmest regards,
Alan Womack

Rated 5 out of 5 stars

100% satisfied with what was promised…

100% satisfied with what was promised and what was delivered. The rest is just a gorgeous teak swing for a lovely nook in our backyard.

8 September 2025
Westminster Teak logo

Reply from Westminster Teak

Dear Robert,
Thank you for taking the time to write this positive review. We take pride in providing our customers with the highest level of service and are pleased to hear of your satisfaction. We wish you many great years relaxing upon your Westminster Teak swing! If we can ever be of further assistance, please do not hesitate to let us know.
Kind regards,
Tara Varney
Customer Service
888-592-8325 ext. 401

Rated 5 out of 5 stars

Very well built and solid

Very well built and solid. Seat design is much easier to get out off that typical Adirondack Chairs.

29 August 2025
Westminster Teak logo

Reply from Westminster Teak

Dear Thomas,

Thank you for your stunning review!

We are delighted to hear that you had a great experience with your orders. We appreciate your kind words regarding our products.

Your satisfaction is our top priority, and we sincerely appreciate you taking the time to share your feedback. We look forward to assisting you with your future patio furniture needs.

Should you have any questions or need further assistance, please do not hesitate to reach out. We are here to help!

Best regards,

Clifford Luther
Westminster Teak
(888) 592-8325

Rated 5 out of 5 stars

Good job...

Good job.... almost as good as I could..... Excellent

28 August 2025
Westminster Teak logo

Reply from Westminster Teak

Hi DW,
We're glad you enjoyed your experience and appreciate your positive feedback on your Westminster Teak order. We hope that you enjoy your Backless bench for many wonderful years to come.


Best Regards,
Shawn Kirkpatrick
Westminster Teak
888-592-8325

Rated 5 out of 5 stars

The pieces ordered are well-built and…

The pieces ordered are well-built and beautiful. After applying teak oil, I know they will last for many, many years to come. The customer service I experienced was fantastic when I was looking for a piece that hadn't arrived with the rest. I was assured it was coming and would be delivered the next day, and it was.

3 September 2025
Westminster Teak logo

Reply from Westminster Teak

Dear Colleen,

Thank you for your stunning review!

We are delighted to hear that you find the pieces well-built and beautiful. We appreciate your kind words regarding our products and customer service experience.

Your satisfaction is our top priority, and we sincerely appreciate you taking the time to share your feedback. We look forward to assisting you with your future patio furniture needs.

Should you have any questions or need further assistance, please do not hesitate to reach out. We are here to help!

Best regards,

Clifford Luther
Westminster Teak
(888) 592-8325

Rated 5 out of 5 stars

Professional

Professional, courteous, and very knowledgeable. I had a short window for delivery and they made it happen. They were great!

28 August 2025
Westminster Teak logo

Reply from Westminster Teak

Dear Lisa,

Thank you for taking the time to write this positive review. We take pride in providing our customers with the highest level of products and services and are pleased to hear of your satisfaction. We wish you many great years of creating memories around your Westminster Teak Dining Set. If we can ever be of further assistance, please do not hesitate to let us know.

Kind regards,
Tara Varney
Customer Service
888-592-8325 ext. 401

Rated 5 out of 5 stars

Clifford in Costa Mesa did a great job…

Clifford in Costa Mesa did a great job of taking care of my orders. I was impressed with company's products and their integrity in dealing with customers. I plan to add to my patio furniture in the future and am looking forward to working with the Westminster Teak team.

18 August 2025
Westminster Teak logo

Reply from Westminster Teak

Dear Stephen,

Thank you for your stunning review!

We are delighted to hear that you had a great experience with your orders. We appreciate your kind words regarding our products and customer service.

Your satisfaction is our top priority, and we sincerely appreciate you taking the time to share your feedback.

We look forward to assisting you with your future patio furniture needs.

Should you have any questions or need further assistance, please do not hesitate to reach out. We are here to help!

Best regards,

Clifford Luther
Westminster Teak
(888) 592-8325

Rated 5 out of 5 stars

Worth the money

Our second purchase of the 48" base. Packaging and delivery good. Product well constsructed and pretty easy to assemble.

26 August 2025
Westminster Teak logo

Reply from Westminster Teak

Dear Bruce,
Thank you for taking the time to write this positive review. We take pride in providing our customers with the highest level of products and service and are pleased to hear of your satisfaction. We wish you many great years relaxing upon your Westminster Teak benches. If we can ever be of further assistance, please do not hesitate to let us know.
Kind regards,
Tara Varney
Customer Service
888-592-8325 ext. 401

Rated 5 out of 5 stars

The furniture is gorgeous

The furniture is gorgeous, high quality and beautifully made

15 August 2025
Westminster Teak logo

Reply from Westminster Teak

Dear Gerianne,

Thank you for your stunning review!

We're happy to hear that you find our furniture gorgeous, high quality, and beautifully made.

Your satisfaction is our top priority, and we sincerely appreciate you taking the time to share your feedback.

Should you have any questions or need further assistance in the future, please do not hesitate to reach out. We are here to help!

Best regards,

Clifford Luther
Westminster Teak
(888) 592-8325

Rated 5 out of 5 stars

Great personal service

Great personal service

5 August 2025
Westminster Teak logo

Reply from Westminster Teak

Hi Jeff!

Thank you so very much for taking the time out of your day to leave your positive review regarding the service that you received. We strive to deliver not only a quality product, but a quality experience as well. Our customer's are our top priority and we are pleased to hear that your experience was enjoyable!

If we can be of any further assistance, please do not hesitate to reach out to our knowledgeable team!


Best Regards,
Shawn Kirkpatrick
Westminster Teak
Customer Service
888-592-8325

Rated 5 out of 5 stars

I have several Westmister Teak pieces

I have several Westmister Teak pieces. I love their quality, design, aesthetic beauty and their service is awesome.

30 July 2025
Westminster Teak logo

Reply from Westminster Teak

Dear Bret,
Thank you for taking the time to write this positive review. We take pride in providing our customers with the highest level of products and services, and are pleased to hear of your satisfaction. We wish you many great years relaxing upon your Westminster Teak furniture. If we can ever be of further assistance, please do not hesitate to let us know.
Kind regards,
Tara Varney
Customer Service
888-592-8325 ext. 401

Rated 5 out of 5 stars
Westminster Teak logo

Reply from Westminster Teak

Dear RVZ,

Thank you for the kind words, and for choosing Westminster Teak. Customer satisfaction is our highest priority here at Westminster, and we are thrilled to hear you are pleased with your recent order. Kindly let us know if we can be of further assistance in the future.

Warmest regards,
Alan Womack

Rated 5 out of 5 stars

So well made

So well made. Looks so beautiful and elegant on my patio.

25 July 2025
Westminster Teak logo

Reply from Westminster Teak

Thank you for your stunning review!

We're happy to hear that you find our product well-made and that it enhances your patio with beauty and elegance.

Your satisfaction is our top priority, and we sincerely appreciate you taking the time to share your feedback.

Should you have any questions or need further assistance in the future, please do not hesitate to reach out. We are here to help!

Best regards,

Clifford Luther
Westminster Teak
(888) 592-8325

Rated 5 out of 5 stars

Able to speak with a knowledgeable…

Able to speak with a knowledgeable person live.

22 July 2025
Westminster Teak logo

Reply from Westminster Teak

Thank you so much for taking the time to leave us a 5-star review! We truly appreciate your kind words and are thrilled to hear that you had a positive experience with Westminster Teak.

Your feedback means a great deal to us and serves as a wonderful reminder of why we are passionate about delivering exceptional products and service.

Rated 5 out of 5 stars

The delivery men arrived on a…

The delivery men arrived on a scorchingly hot day in New York City after an already long work day. Gio and Radamus could not have been more respectful, kind, and uncomplaining while assembling the bench on a hot roof deck. It was definitely a white glove service. The bench is absolutely beautiful.

15 July 2025
Westminster Teak logo

Reply from Westminster Teak

Dear DJ,

Thank you for the kind words, and for choosing Westminster Teak. Customer satisfaction is our highest priority here at Westminster, and we are thrilled to hear you are pleased with your recent order and White Glove delivery. Kindly let us know if we can be of further assistance in the future.

Warmest regards,
Alan Womack

Rated 2 out of 5 stars

The covers were months late and when we…

The covers were months late and when we got them they were wrong. Some missing, some the wrong size.

16 July 2025
Westminster Teak logo

Reply from Westminster Teak

Dear Lisa,

We sincerely apologize for the issues you experienced with your made-to-order cushion covers. We have reached out to you directly via email so that we can address these issues as quickly as possible.

Thank you for bringing this to our attention. We are committed to resolving the matter promptly and to your satisfaction.

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