I’ve called customer service on various occasions and they were excellent support. They took the time to teach me how to care for my furniture and didn’t try to sell me something I didn’t need. They... See more
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Welcome to Westminster Teak, a premier designer and distributor of high end, sustainable, luxury grade outdoor furniture. Our unique position as a designer and distributor allows us to leverage our strengths in manufacturing by providing you with extremely high standards in quality and the service you expect and deserve, direct from the source. Apart from the ease of shopping from the comfort of your home, our online store affords us to pass on the savings of running retail space to the customer. Although we are not your traditional “brick-n-mortar” store, we have begun to partner with stores throughout the country in carrying our Grade A, Premium Teak Wood Outdoor Furniture, long lasting synthetic wicker outdoor furniture and contemporary Textilene Fabric Sling Furniture. Check our Dealer Locator utility to find an official reseller near you. If there are no dealers near you then please browse our website catalog and order direct knowing that all of our online systems are encrypted, safe and guaranteed. We offer a RISK FREE solution in that we will pay for return shipping if you are not satisfied. You will get a 100% refund, including any and all shipping charges. No restocking fees and no hidden charges! Our teak furniture comes with a Lifetime Warranty.
2915 Red Hill Ave, B107, 92626, Costa Mesa, United States
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The product is great, and we are really pleased with it. And the buying experience was also very smooth, and our purchasing person was incredibly helpful.
The delivery service was incredibly disappointing. We chose to have the furniture delivered but not assembled. Unfortunately, WT works with XPO Logistics for our area who are only able to deliver with articulated 50 foot trucks. Ridiculous for people who are ordering furniture for their homes not their offices. This is a residential product and thus should have deliver that is residential based. The first delivery was a complete nightmare. The second delivery - which involved JUST a coffee table - involved threatening phone calls from XPO while we were in France with XPO literally dumping the product in the middle of our driveway. Given the quality of the product and the cost, the shipping support and experience just makes no sense whatsoever.
Would we order from WT again? Ideally yes, but with this delivery experience, I don’t know how we can do that again. For the avoidance of doubt, we have ordered furniture from Frontgate, Kingsley Bate and Country Casual Teak for our two homes, and NEVER have we had the delivery experience we had with XPO. So while I know the tendency is to blame the customer, that just can not be the case here.

Reply from Westminster Teak
I knew I wanted teak, and I knew my budget and the space I had but that was about it. The Westminster Teak team (shout out to Shelley) made CAD drawings of my space so that I could see what it would look like with various styles and colors. I can't imagine working with any other company to achieve my dream rooftop.

Reply from Westminster Teak
The Westminster table we bought is beautifully hand crafted. Workmanship is excellent. It arrived when promised and the price was good. Top notch!

Reply from Westminster Teak
You provide a great product and are easy to do business with.

Reply from Westminster Teak

Reply from Westminster Teak
We spoke with a very kind woman when we ordered our bathroom stool online. We were able to get the same one we were replacing. The stool was delivered earlier than promised. Thank you for your efficiency and pleasant demeanor.

Reply from Westminster Teak
The associate at the store was incredibly helpful. Seeing your product in person let me know you make a very high-quality product. Additionally, my delivery person assembled my product for me as a side benefit—he was great, too! Five stars.

Reply from Westminster Teak
amazing great furniture.
but also amazing packing for shipment.
The packing system and palletizing protected my furniture from any damage.

Reply from Westminster Teak
Really well made table which is attractive

Reply from Westminster Teak
Quality of the teak bench and the assembly was very easy with precision cuts. Outstanding looking and quality workmanship. This beats other magazine vendors who are double the price

Reply from Westminster Teak
Shipped on time and in perfect condition! I love the tables!

Reply from Westminster Teak
End tables were perfect next to the sofa. The 22 inch height is hard to find in teak. Easy assembly with 4 screws.

Reply from Westminster Teak
When I called with a question, it was immediately answered, and the ordering process was very simple.
The teak chair arrived promptly after being ordered. It was assembled easily, and looks wonderful!
Very high quality….couldn't be more satisfied.

Reply from Westminster Teak
When I first started looking for a teak bench, I wondered why there was such a difference in price between companies. Your website answered that question, as well as providing a lot of information about the care and maintenance. We love our bench!
Also, we were extremely pleased with the white glove service. I have already recommended your company to a neighbor.

Reply from Westminster Teak
The young man who helped was exceptional. He helped me order a broken piece for my chair and it arrived in a timely fashion. Thank you. I love the outdoor furniture, and I appreciated being able to replace the side arm section which broke during a wind storm. The original purchase was a major purchase for me, and I hope to enjoy the furniture for many years.

Reply from Westminster Teak
The customer service person was very polite and educated me on how to use the product

Reply from Westminster Teak
I love my new adais lounger. My teak furniture arrived in perfect condition. The packaging is phenomenal as is my new lounger. Their products are good for a lifetime.

Reply from Westminster Teak
Communication was superb- questions and concerns were answered in a timely fashion. We are repeat customers and for this very reason!! Not to mention the quality of your product!

Reply from Westminster Teak
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