Wessex Internet Reviews 

Adrian was great! Very prompt, professional, polite and friendly. Great job. Very happy with service 😀

What first seemed an issue of misunderstanding was swiftly resolved by their team. They were honest, took on feedback and have a happy customer again.

Excellent customer service. Will was fast, friendly and competent.

Freddie did a great job. From communicating before arriving to doing the actual job and improving on what we had before and all adjacent to a wasp nest.
Top fella.
5 stars not enough for him.
Thanks Freddie

Great sales experience, Katie was very helpful and patient.

we have just had Palo Palo to connect us he and the rest of the team are a credit to Wessex internet .

A huge thank you to Wessex Internet for your friendly, helpful service and to PaloPalo for explaining the connection today - much appreciated by two OAP's.

Fantastic professional service all round. We called Wessex up for a problem we were having Thursday afternoon and Simba the engineer arrived Friday morning. Simba was charming and knowledgeable, super efficient and totally effective, sorting the problem out super fast!
We highly recommend Wessex Internet in every way from our installation around 10 years ago to present day.

Following my request for a second booster it arrived within a few days. I called Wessex to help me set it up and had an instant response from Stephanie who helped with the pairing and connection. She was exceptionally helpful and patient with reassuring updates on the connections. She took the trouble the next morning to check that connections and signals were still good and confirmed this to me by email. Fantastic service. Thank you Stephanie - top marks.

Garden team 5 led by Toby were excellent.
Lovely guys,
Neat and tidy work.
Very efficient.
Thank You!

Engaging customer services with short waiting times.

Thank you to Wessex (and Will in particular) for your communication when speeds slow and issues arise. It's the reality of wifi and so being able to speak instantly to reset our configuration and improve the service on a hot Friday was really good. Thank you Will.

garden team 5 - excellent service

Transferred internet to new home, call takers are always so helpful and friendly and couldn’t fault the garden team who laid the cables, checked with me before digging up garden, Adrian installed with no issues, he was friendly professional and did a top job would definitely recommend Wessex internet

Spoke to Stephanie this afternoon about a password problem. She fixed it for me 'on the spot'. I could not be more pleased. Wessex Internet have consistently provided great service, delivered with great patience to a non-techie.
Many thanks
John Carter

We’re so glad we found Wessex Internet in our village. Everyone there has been exceptional. Catherine whom we have dealt with over the phone and via email has been exceptional. All the guys working for Wessex Internet installing our service were exceptional, very friendly and very helpful. Also the Internet service we now have is great! Thank you so much Wessex Internet for a complete exceptional service. We would most definitely recommend them.

Writing to express my disappointment with the tone and approach taken by Wessex Internet during these wayleave negotiations. It concerns permanent rights over private land, future access, and the principle of fair compensation. And we were hit with nasty threats from day one and the tone of these emails are disgusting and embarrassing for a business.

I’m concerned by the statement that the CLA/NFU wayleave framework rate of £3.90/m is considered by Wessex Internet to be a “very significant overvaluation.” The CLA/NFU framework exists to provide fair and recognised standards for rural land access, and dismissing it in this way is both disappointing and disrespectful to landowners.

We do not appreciate being pressured into signing agreements under threat of legal escalation simply for seeking compensation in line with recognised industry guidance. AWFUL AWFUL AWFUL COMPANY

There were many challenges in installing Internet fibre cables to a church but all the staff involved were professional, diligent and conscientious. I was delighted with all the work and the Internet is now available inside the church.

All the staff at this company have made switching to them a really easy experience. Benn Gatier impressed us with his straightforward and honest approach and the Onboarding team have been great. Both installation appointments were excellent - sadly we didn’t learn any of the ‘Garden’ team’s names but they were brilliant, expertly operating the cable-laying machine and making good afterwards. Chris was our installation engineer and he was extremely friendly and helpful with very clear explanations as to what everything was and how it worked, as well as the process from that point. I’d also like to mention Freya who was superb in helping to set up the online account and the Direct Debit. My thanks to everyone - great service and very much appreciated!

The initial installation of the modem and router by Wessex Internet was done very well. It soon became clear that we needed boosters to maximise the signal through our house. I needed help to connect the boosters to the router and Stephanie was extremely helpful in getting them set up. After they were connected Stephanie made sure to call back a bit later to check everything was working. Excellent service from Wessex and from Stephanie.