The Welsh Cheese Company Reviews 

2,687
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 310 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, noting that the delicious traditional cheeses consistently arrive fresh, beautifully presented, and properly cooled inside secure packaging. Consumers also greatly appreciate the smooth online ordering process, friendly customer support interactions, and consistently prompt delivery services that make special occasions and gift-giving entirely smooth and effortless. However, some reviewers were not happy with delivery scheduling or occasional courier handling issues. A few people specifically mentioned experiencing unexpected transport delays, packages arriving outside their requested delivery dates, or fragile items being left in inconvenient outdoor spots.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the fantastic and delicious... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising the delicious taste and wide selection... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising prompt arrival times, safe packaging... See more

Order

Customers expressed great satisfaction with the order process, highlighting the easy-to-use website and the... See more

Service

Consumers find service to be positive, highlighting reliable and prompt delivery alongside friendly staff who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from this company. Delivered on the correct date as per instructions. Very good packaging with cooling bags. Exemplary service from carriers DHL. I chose five selections of Pembs/ C... See more

Rated 5 out of 5 stars

I ordered the Welsh Classics Collection for a special birthday soirée. I thought the Collection was a good array of cheeses containing both soft and hard cheeses all of which were tasty, some tangy an... See more

Rated 5 out of 5 stars

Easy to navigate website, and select cheese box for gift. Also easy to choose different address for delivery. Even choose delivery date. On arrival all items were in good condition and were happily... See more

Rated 5 out of 5 stars

I bought a selection of cheeses for my Dad as part of his birthday present and he was absolutely delighted. He wasn’t familiar with the brand (he lives in a quiet part of Scotland) and has enjoyed e... See more


Company details

  1. Cheese Shop
  2. Cold Cut Store
  3. Corporate Gift Supplier
  4. Deli
  5. Gift Shop
  6. Organic Food Store

Written by the company

We sell superb artisan cheeses from Wales' best independent cheesemakers. We specialise in gift boxes, hampers and carefully curated cheeseboards. We stock over 60 of the very best Welsh cheeses, and work with 15 fantastic producers. Established in 2017, the business has gone from strength to strength, but we've never strayed from our core purpose, which is to champion Welsh cheese to our customers all over the UK.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(2,687)

309 reviews in the last 12 months

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Rated 5 out of 5 stars

One delighted friend

The cheese was for a dear friend’s birthday. Ordering was easy. I forgot to put my name on the message so phoned them and they emailed in response. It arrived on the right day with the full message and my friend was delighted with his Caerphilly. 10/10

20 April 2026
Rated 5 out of 5 stars

Great presentation and packaging for…

Great presentation and packaging for the first stage of travel to London. It was transported to Stockholm for a birthday party celebrating the Viking and the Celts. The cheese itself was a huge hit among the guests and was devoured!

2 May 2026
Rated 5 out of 5 stars

We ordered a small cheese cake for my…

We ordered a small cheese cake for my dad’s 80th birthday. The cheese was delicious and enjoyed by all the family.
We had a problem with dhl who delivered the cheese. When I contacted the Welsh cheese company directly they couldn’t have been more helpful and ultimately sent me out the order again in case the first order didn’t arrive in time for my dad’s party. I would 100% recommend for quality of cheese and customer service

30 April 2026
Unprompted review
Rated 3 out of 5 stars

Good but not impressive

These cheeses are sold as artisanal. I’m sure they are. But, they are sold at 2 to 4 times the price of a similar French or Dutch cheese and lack the finesse of a quality import.

18 April 2026
The Welsh Cheese Company logo

Reply from The Welsh Cheese Company

Hi Douglas.
Thanks very much for your order, and for taking the time to leave a review. I'm sorry that you feel like our Welsh cheeses are more expensive than similar imported French or Dutch cheeses. I'm afraid to say that I disagree - I don't think you're comparing like with like.
The cheese that we sell are, as you say, artisanal. The majority of the cheesemakers that we work with are very small scale, making exceptional quality hand-crafted cheeses. These are often one-person operations making cheese on their own farm or small-holding.
The French or Dutch imported cheeses that you mention are by definition a completely different scale and type of cheese-making. To be operating on a scale where international export is possible, these cheeses will be made by much larger businesses, with the economies of scale that come with that. I'm not saying they're not making good cheese - it's just that it's a completely different scale and type of business.
We champion excellent cheeses that are made here in Wales by small scale producers. We pay them a good rate for their cheeses and we send them direct to your door, rather than selling them through supermarkets.
There's certainly a place for great French and Dutch imported cheeses too, but that's not we specialise in. It wouldn't be possible for our local micro-dairies to produce their fantastic cheeses at the same costs as large companies who export mass-produced cheeses all round the world, and we wouldn't expect them to.
I also think that we have some world-class cheeses that can easily hold their own against any French or Dutch imports. Hafod Cheddar, Brefu Bach, Sinodun Hill, Abaty Glas, Thelma Caerffili, Saval, Trefaldwyn Blue... I could go on. If you're based in the South Wales area please let me know if you're in a position to pop down to one of our shops at some point, and I'll be very happy to give you some samples of all of the above and to tell you why we're so passionate about promoting and selling these exceptional cheeses.
All the best
Tom

Rated 5 out of 5 stars

Excellent Service

I was happy to find this cheese again as it seemed to disappear some years ago. Delicious cheese. Very well packed & quick delivery.

30 March 2026

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