The Welsh Cheese Company Reviews 

2,687
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 310 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, noting that the delicious traditional cheeses consistently arrive fresh, beautifully presented, and properly cooled inside secure packaging. Consumers also greatly appreciate the smooth online ordering process, friendly customer support interactions, and consistently prompt delivery services that make special occasions and gift-giving entirely smooth and effortless. However, some reviewers were not happy with delivery scheduling or occasional courier handling issues. A few people specifically mentioned experiencing unexpected transport delays, packages arriving outside their requested delivery dates, or fragile items being left in inconvenient outdoor spots.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the fantastic and delicious... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising the delicious taste and wide selection... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising prompt arrival times, safe packaging... See more

Order

Customers expressed great satisfaction with the order process, highlighting the easy-to-use website and the... See more

Service

Consumers find service to be positive, highlighting reliable and prompt delivery alongside friendly staff who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from this company. Delivered on the correct date as per instructions. Very good packaging with cooling bags. Exemplary service from carriers DHL. I chose five selections of Pembs/ C... See more

Rated 5 out of 5 stars

I ordered the Welsh Classics Collection for a special birthday soirée. I thought the Collection was a good array of cheeses containing both soft and hard cheeses all of which were tasty, some tangy an... See more

Rated 5 out of 5 stars

Easy to navigate website, and select cheese box for gift. Also easy to choose different address for delivery. Even choose delivery date. On arrival all items were in good condition and were happily... See more

Rated 5 out of 5 stars

I bought a selection of cheeses for my Dad as part of his birthday present and he was absolutely delighted. He wasn’t familiar with the brand (he lives in a quiet part of Scotland) and has enjoyed e... See more


Company details

  1. Cheese Shop
  2. Cold Cut Store
  3. Corporate Gift Supplier
  4. Deli
  5. Gift Shop
  6. Organic Food Store

Written by the company

We sell superb artisan cheeses from Wales' best independent cheesemakers. We specialise in gift boxes, hampers and carefully curated cheeseboards. We stock over 60 of the very best Welsh cheeses, and work with 15 fantastic producers. Established in 2017, the business has gone from strength to strength, but we've never strayed from our core purpose, which is to champion Welsh cheese to our customers all over the UK.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(2,687)

309 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

excellent customer experience

I appreciated the company's honesty when they ran into a supply issue and couldn't deliver on the requested date. Other businesses might just have failed to deliver. But Welsh cheese company gave me options. The product was delayed by only a day which was well worth the wait - the gift was wondeful

23 February 2026
Rated 5 out of 5 stars

A taste of Wales

My Welsh relative, who no longer lives in Wales really appreciated it! The cheese was great and the Barabrith and Welsh cakes were a real taste of childhood. Thank you!

22 February 2026
Rated 2 out of 5 stars

1 deliver the weight ordered

1 deliver the weight ordered
2 I wanted 500 gr and received 2x less than 250gr! Not impressed at all
3 the cheese was very much short of cumin seeds and therefore didn’t taste right
; disappointing first purchase; don’t think I will try them again!!!

20 February 2026
The Welsh Cheese Company logo

Reply from The Welsh Cheese Company

Hi Harry
I've just checked your order and it was for 2 x 180g wedges of Teifi Cumin, which is the only size we sell that cheese in. This doesn't add up to 500g. The wedges are all a minimum of 180g and are cut, weighed and packed for us by Caws Teifi. I don't think either of the wedges will have been under 180g but if they were we'd be very happy to replace them of course.
I'm sorry you didn't feel there were enough cumin seeds in the cheese. I'll pass this feedback onto Caws Teifi, but to be honest I we've never had any similar comments in the past.
If you're able to contact us directly about the confusion over the weights you ordered I'd be very grateful.
All the best
Tom

Rated 5 out of 5 stars

Brilliant company

Brilliant company. I ordered a gift for my dad. Unfortunately the product had a quality issue. I contacted them and they immediately sent out a replacement which was perfect! My dad absolutely loved it the 2nd time round.

24 January 2026
Rated 5 out of 5 stars

beautiful product

easy to order, prompt delivery on the date I chose ( my dad's birthday) he loved the cheeses, crackers and chutney.
well packaged .
thank you xxxxx

19 February 2026
Rated 5 out of 5 stars

Birthday gift

Bought as a birthday gift for my son. Arrived exactly as and when requested. My son said the cheese, crackers and apple chutney were all very tasty and the packaging was excellent! Would definitely buy again!

16 February 2026
Rated 5 out of 5 stars

Easy Cheese Order

Easy to order online and able to request a delivery date to suit. Chose a preselected box but able to add a couple of extras to it. It was sent to someone as a birthday present and they were very pleased with the selection of cheeses

31 January 2026
Rated 5 out of 5 stars

Delicious cheeses & exceptional customer service

Delicious cheeses, fast delivery, and truly exceptional customer service.

I accidentally selected “pick-up” instead of delivery at checkout, which was a bit of a problem as this was a gift for my 88-year-old father-in-law (from Wales) who lives in Portsmouth — not exactly convenient for collection! I hadn’t noticed the mistake, but the company kindly emailed to check whether this was intentional. Thanks to their attentiveness, they quickly amended the order to delivery, and it arrived just four days later.

I couldn’t be happier, and my father-in-law was absolutely delighted. This was my third order from this superb company, and it has firmly become my go-to for any gifts I can send online. Thank you!

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Perfect gift

Delicious product and the packaging and delivery is spot on, making this a lovely gift or treat.

1 February 2026
Rated 4 out of 5 stars

the present went down really well and…

the present went down really well and was loved by the recipient. only issue was website allows you to choosea delivery date that i subsequently found out is not possible and delivery is only in set dates. otherwise everything was great. in fact the quick email response to my query about the delivery was also quick, thanks for that too. cheers!

24 January 2026
Rated 5 out of 5 stars

The tintern cheese is fabulous and I am…

The tintern cheese is fabulous and I am so delighted to have found somewhere I can buy it from. Have ordered 5 plus times now. The cheese is dispatched quickly with options for delivery on Saturdays also. The cheese is always packaged very nicely in a sturdy brown box with ice bags and insulation to prevent damage and keep the cheese cool. Even when we had a flurry of snow in the Midlands and no deliveries could get through, my cheese still arrived cold and fresh. I’m very delighted with my purchases and will continue to buy from this company. I would highly recommend and will definitely be purchasing again.

30 January 2026

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