Delivery needs to be quicker, prescription can only be issued max 6 days prior to running out. This leaves only a small window for processing and despatch of medication. Delivery by Royal Mail cannot... See more
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Generally, the service is quick and efficient. Products was delivered timely and well packaged. The ONLY issue is the app does not allow you to change delivery address before an order us places. I cha... See more
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Im writing this on behalf of my husband Mark who visited Well Pharmacy on Swinnow Road in Pudsey LS28 ........ I saw the pharmacist re Blood pressure readings to be done at home She attached the... See more
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Parcel came very well packed in bubble wrap, with NO damage. Order was spot on with only one item short of the full total which I am hoping will be refunded back to my account. parcel arrived well on... See more
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Company details
Written by the company
With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.
Written by the company
Contact info
Merchants Warehouse, Castle St, M3 4LZ, Manchester, United Kingdom
- 01782 597 313
- Hello@well.co.uk
- www.well.co.uk
4.3
Excellent
36K reviews
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Reply from Well Pharmacy
Hi Ellisa,
We are so pleased to hear that you consistently have a positive experience with us.
Thank you for taking the time to share your feedback.
Kind Regards
Well Pharmacy
Great service
Great service, so easy, just a few clicks and it's ordered. All from the comfort of my armchair. Always delivered within a week. Highly recommended.
13 July 2026
Reply from Well Pharmacy
Hi Paul,
We're so glad to hear you find our service easy to use and appreciate the convenience of ordering from home.
We always aim for prompt delivery! Thank you for your kind recommendation.
Kind Regards
Well Pharmacy
On the whole Well pharmacy is good
On the whole Well pharmacy is good, but something went wrong in my ordering of my prescription in that it went to the local hub and some items have been sent through the mail. I am still waiting for the restvtobturn up another 9 items, some of which are controlled drugs. I am not happy about them being sent through the mail, which is not efficient. Would rather they were sent to my local shop where they send them out to the house which is a lot more convenient.
14 July 2026
Reply from Well Pharmacy
Hi there,
We appreciate you sharing your feedback regarding your recent prescription order. We understand your frustration and apologise for any inconvenience caused.
Some prescriptions we dispense through the hub, the hub is used by our digital pharmacy and also our well pharmacy stores across the country. The hub dispenses alot of the common medications. For prescriptions that contain more complex medication such as controlled drugs; these are processed and dispensed by our pharmacy team. If there are other items on the same prescription as the controlled drug will be dispensed manually by the team also.
If you are signed up to our digital pharmacy; we are an online delivery service and we dispense prescriptions and deliver using Royal Mail. If you feel this service is not suitable for you and wish to change pharmacies and close your account then please email us at hello@well.co.uk and our team can assist further.
Thank you once again for your feedback.
Kind Regards,
Well Pharmacy
A positive experience
Website was easy to use, product was well priced and shipped very quickly.
10 July 2026
Reply from Well Pharmacy
Hi Mike,
We're so glad you found our website easy to use and appreciated the product's price and quick shipping!
Thank you for your wonderful feedback.
Kind Regards
Well Pharmacy
Lateness
I have eight items to collect. Your system insist on breaking them up ino parcels - with a different arrangement each time. So, I never know what is coming or when, and I have several times run out of an item I need.
I am thinking of going back to the old surgery delivery.
19 July 2026
Reply from Well Pharmacy
Hi Clifford,
We appreciate you sharing your experience regarding our online delivery service We understand how frustrating it is when your items are split into multiple deliveries and understand this can make it difficult to track.
We upload prescriptions to patients account using the unique prescription code we are provided with by your surgery. We do endeavour to send orders together, however there is a risk of them being dispatched separately when we receive separate prescriptions from the surgery. Your GP issues your items across 4 prescriptions.
When a prescription is loaded onto the account we send out an email to confirm what that prescription is for and this applies to the dispatch email too; notifying you what has been dispatched.
Some items may take longer than others depending on the nature of the item and if it has been ordered in, the pharmacy will then send out other prescriptions in the meantime if they are ready to be dispatched.
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.
Kind Regards,
Well Pharmacy
Great service
19 July 2026
Reply from Well Pharmacy
Hi Lynn,
We are so happy to hear that you had a great experience with us! We truly appreciate your feedback.
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
Hi Dehema,
We are glad to hear your order was delivered in a timely manner. Thank you for your feedback.
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
Hi Brian,
We are so please to hear you are happy with the service you received.
Thank you for your feedback.
Kind Regards
Well Pharmacy
Reply from Well Pharmacy
HI Nick,
Thank you for sharing your feedback with us. We are sorry to hear you received 2 prescriptions in a short space of time.
Having checked this we can confirm that we did receive 2 prescriptions for you for the same medication that your GP signed off on 07/07 and another on the 09/07. It looks like the GP had issued the medication twice.
You will have received an email from us regarding each of these to request you to complete the checkout. If one of your prescriptions is not required then we would advise you get in touch with us at hello@well.co.uk and our team can ensure that it is cancelled. We are a patient-led service and deal with a large number of prescriptions per day and it is not possible for our team to monitor prescriptions that are sent over so we would encourage you to let us know if something is not right on your account and our team can then resolve this.
Thank you once again for your feedback.
Kind Regards,
Well Pharmacy
Closet to me
11 July 2026
Reply from Well Pharmacy
Hi David,
Thank you for sharing your feedback. We are glad to hear that our pharmacy is in a convenient location for you.
Kind Regards
Well Pharmacy
Slow delivery.
The delivery of my meds is very sporadic. I have PPMS which affects my cognitive process. This means I may leave it until the last minute before I order more tablets. The delivery can take upto 1 week which can cause a problem. I'm unsure whether click and collect would be better but as I cant walk it may be a problem.
14 July 2026
Reply from Well Pharmacy
Hi Ant,
We appreciate you sharing your experience regarding the delivery of your medication. We understand how crucial timely and consistent delivery is.
As prescriptions need to be ordered in advance of at least 10 days; this is to allow our timescales which are up to 7 working days. It may be better option for you to have your prescriptions dispensed and delivered by a local pharmacy who can closely monitor your prescriptions to ensure they are requested in enough time for them to be dispensed and delivered. Please contact your nearest pharmacy to discuss with them further. If you have any concerns please reach to your surgery who can support further ensuring that your prescriptions are set up in a more suitable way for you.
We hope this information is helpful.
Thank you once again for your feedback.
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
Hi Robert,
We are so pleased to hear that we were efficient in dealing with your prescription.
Thank you for taking the time to share your positive feedback.
Kind Regards
Well Pharmacy
Easy to order and quick delivery
11 July 2026
Reply from Well Pharmacy
Hi Paul,
We are so pleased to hear that you had such a positive experience with your order and our delivery service. Thank you for taking the time to share your feedback!
Kind Regards
Well Pharmacy
Fast delivery
14 July 2026
Reply from Well Pharmacy
Hi Franky,
We are so pleased to hear you are happy with the service and your order arrived on time.
Thank you for your feedback.
Kind Regards
Well Pharmacy
I ordered my medication for more than…
I ordered my medication for more than 12 days.But still I did not received. I missed my my medication for almost 1 week.When I reach them by the chat ,the response was to contact GP and order it again and get it from any nearby pharmacy. Really disappointed.
11 July 2026
Reply from Well Pharmacy
Hi Melvin,
Thank you for sharing your feedback with us. We are truly sorry to hear about the significant delay you have experienced and that you have not yet received your medication.
We are very sorry for the information your received when using our chat service. Please contact our customer care team via email at hello@well.co.uk or for urgent queries you can call us on 0333 010 2222 option 1 (Mon-Fri 9am 9am-5pm).
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.
Kind Regards,
Well Pharmacy
Always helpful when prescription is due…
Always helpful when prescription is due and prompt at sending them out too
13 July 2026
Reply from Well Pharmacy
Hi Mrs Spooner,
We're delighted to hear that you find our service helpful when your prescriptions are due and that we are prompt in sending them out. Thank you for your wonderful feedback!
Kind Regards
Well Pharmacy
Reply from Well Pharmacy
Hi Jonathan,
We are so pleased to know that you consistently have a positive experience with us. We truly appreciate your feedback.
Kind Regards
Well Pharmacy
Good service
Ostensibly good service, which comes welcome. Probably a little too many update messages as part of the process. Overall, pretty seamless service for prescriptions and delivery.
11 July 2026
Reply from Well Pharmacy
Hello,
We're so glad to hear you found our service seamless for your prescriptions and delivery. We appreciate your feedback regarding the update messages; we are always looking for ways to refine our communication process to better serve our customers.
Kind Regards,
Well Pharmacy
The service is great
The service is great, you put your order in and they do the rest. Si much better than waiting at the pharmacy 20 mins every time you need a repeat prescription.
I would highly recommend it to anyone.
10 July 2026
Reply from Well Pharmacy
Hi Mabel,
We are so pleased to hear that our service has made managing your repeat prescriptions easier and more convenient for you.
We truly appreciate your kind words and recommendation!
Kind Regards
Well Pharmacy
Reply from Well Pharmacy
Hi Ioana,
We are so pleased to hear that you received your products on time and that we could provide you with what you needed.
Thank you for your feedback.
Kind Regards
Well Pharmacy
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