Delivery needs to be quicker, prescription can only be issued max 6 days prior to running out. This leaves only a small window for processing and despatch of medication. Delivery by Royal Mail cannot... See more
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Review summary
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Generally, the service is quick and efficient. Products was delivered timely and well packaged. The ONLY issue is the app does not allow you to change delivery address before an order us places. I cha... See more
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Im writing this on behalf of my husband Mark who visited Well Pharmacy on Swinnow Road in Pudsey LS28 ........ I saw the pharmacist re Blood pressure readings to be done at home She attached the... See more
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Parcel came very well packed in bubble wrap, with NO damage. Order was spot on with only one item short of the full total which I am hoping will be refunded back to my account. parcel arrived well on... See more
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Company details
Written by the company
With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.
Written by the company
Contact info
Merchants Warehouse, Castle St, M3 4LZ, Manchester, United Kingdom
- 01782 597 313
- Hello@well.co.uk
- www.well.co.uk
4.3
Excellent
36K reviews
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Pretty good
Pretty good, easy to find what you need, but having to answer all of the medical questionnaire each time I order the same medication is a chaw.
16 July 2026
Reply from Well Pharmacy
Hi Andrew,
We appreciate your positive feedback on the ease of finding what you need. We understand that repeatedly completing the medical questionnaire for the same medication can be frustrating. We are always looking for ways to improve our processes for our valued customers.
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
Hi Gerald,
We appreciate your feedback and acknowledge your experience regarding the speed. We are always working to improve our services.
Kind Regards,
Well Pharmacy
Easy to use service and very good…
Easy to use service and very good delivery well before expected....informed of the status of the prescription throughout the process.. excellent
13 July 2026
Reply from Well Pharmacy
HI Kevin,
We're so happy to hear that you found our service easy to use and that your delivery arrived well before you expected. We're also glad you appreciated being kept informed throughout the process.
Thank you for your excellent feedback!
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
Hi Richard,
We're so glad to hear that your order and delivery went smoothly. Thank you for your positive feedback!
Kind Regards,
Well Pharmacy
great response time
Great timly response
They let me know they recieved the prescription
Then 2 days later let me know it was out for delivery and it was delivered the next day
Thankyou
13 July 2026
Reply from Well Pharmacy
Hi Sonja,
We're so glad to hear about your positive experience with our timely communication and delivery process. We appreciate you taking the time to share your feedback!
Kind Regards,
Well Pharmacy
So quick and efficient.
16 July 2026
Reply from Well Pharmacy
Hi Alison,
We're happy to hear that our service was quick and efficient for you.
We appreciate your positive feedback.
Kind Regards,
Well Pharmacy
Very good service so far
Very good service so far , dispatched within a couple of days of them receiving prescription. Delivered 48 hours later . No problems yet , Much better than tackling our useless chemist.👍👍
16 July 2026
Reply from Well Pharmacy
Hello,
We're so glad to hear about your positive experience with our service! We appreciate you highlighting our quick dispatch and delivery times. Your feedback means a lot to us.
Kind Regards,
Well Pharmacy
First time using Well can't fault it…
First time using Well can't fault it from ordering to delivery. Everything was in stock and all went very smoothly. Will definitely stay with them now.
15 July 2026
Reply from Well Pharmacy
Hi Kim,
We are so pleased to hear that your first experience with us was so positive, from ordering to delivery. It's wonderful to know everything was in stock and went smoothly for you. We look forward to continuing to serve you!
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
Hi Mrs Coller,
We are so pleased to hear that you found our service to be both effective and of high quality.
Your positive feedback is greatly appreciated.
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
Hi Iwona,
We are so pleased to hear that you had such a positive experience with our team and appreciated our quick service.
Thank you for your wonderful feedback!
Kind Regards,
Well Pharmacy
My item has been missing for a few…
My item has been missing for a few days, it hasnt been delivered. I have asked them to chase the Royal Mail as I havent had anything from them but...there isnt any assistance or response from Well Pharmacy
16 July 2026
Reply from Well Pharmacy
Hi Adam,
Thank you for sharing your feedback. We are truly sorry to hear that your item has not been delivered and that you haven't received a satisfactory response regarding your missing order. We understand how frustrating this must be.
Your order currently showing pending with Royal Mail. If you go on to the tracking page with your tracking number and select 'Get more details' the 'update delivery options' button will appear. If you click this and enter your postcode it will allow you to rearrange your delivery for Wednesday 22nd or choose another preferred method that suits you.
We will send over this information to you via email.
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.
Kind Regards,
Well Pharmacy
I find the service to be first class…
I find the service to be first class You are kept informed about your order As opposed to my local pharmacy which is also Well where you had queues and sometimes didn't have all your prescription I now get a fast service and complete prescription with free delivery Could not wish for anything more
15 July 2026
Reply from Well Pharmacy
Hi Mr Cole,
We're so happy to hear that our service has been first-class for you! It's wonderful to know that our efforts to keep you informed and provide a fast, complete prescription service with free delivery are making a positive difference compared to your previous experiences. We truly appreciate your kind words.
Kind Regards,
Well Pharmacy
Happy with lost first month noo…
Happy with lost first month noo starting 5mg hope for good results telephone calls on schedule great company
11 July 2026
Reply from Well Pharmacy
Hi Veronica,
We're so happy to hear about your positive experience and progress! We appreciate you sharing your feedback and are glad our calls are on schedule. We wish you continued good results.
Kind Regards,
Well Pharmacy
great service couldn't fault got the…
great service couldn't fault got the new glp-1 pills starting to make a difference 6pound down in one week
11 July 2026
Reply from Well Pharmacy
Hi Mr Jeavons,
We are so glad to hear you're experiencing such positive results and are happy with our service! It's wonderful to know the new medication is making a difference for you.
Kind Regards,
Well Pharmacy
Top Service. Recommened
I have had exprience of other online pharmacies and have found them wanting, my last one wanted after a while to add on high delivery charges.
I then went back to my locak high st pharmacy and every time had to wait some 30 minutes then being told to come back later.
Just had my first order delivered by ' Well ' , fantastic service really impressed.
15 July 2026
Reply from Well Pharmacy
Hi Mr Anthony,
We are truly delighted to hear about your positive experience with our service! It's wonderful to know that we could provide a fantastic service, especially after your previous challenges with other online pharmacies and the waiting times at your local high street pharmacy. We appreciate you sharing your feedback.
Kind Regards,
Well Pharmacy
Eye Drops Order
Quick delivery, good price, order checked by pharmacist prior to acceptance.
15 July 2026
Reply from Well Pharmacy
Hi Alan,
We're so glad to hear you had a positive experience with our delivery and pricing, and appreciate your feedback.
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
Hi Stacey,
We appreciate your feedback and we hope to see you again soon.
Kind Regards,
Well Pharmacy
WHAT A WELL OF A SERVICE
Parcel came very well packed in bubble wrap, with NO damage. Order was spot on with only one item short of the full total which I am hoping will be refunded back to my account. parcel arrived well on time and was delivered to the rear of the property where I had stated. Overall I received an excellent service, and would use Well Pharmacy Again.
13 July 2026
Reply from Well Pharmacy
Hello,
We are so pleased to hear that your parcel arrived safely and on time, and that the delivery instructions were followed perfectly. We appreciate you highlighting the careful packaging and the overall excellent service you received. We have noted your comment regarding the missing item and we can confirm a refund was issued for this item. The reason this was not sent was because there was not enough stock available so our team issued a refund for this. Thank you for your positive feedback and for choosing us; we look forward to serving you again.
Kind Regards
Well Pharmacy
Excellent service
15 July 2026
Reply from Well Pharmacy
Hi Ray,
We are so happy to hear that you are happy with your recent experience using our service. We truly appreciate your feedback.
Kind Regards,
Well Pharmacy
Review for wells pharmacy new lodge…
Review for wells pharmacy new lodge Barnsley went with a prescription for my daughter that was classed has urgent on Thursday morning it's Monday and still not been issued I have rang Thursday and Friday the pharmacist is rude I explained it was needed and he said wait for txt in app and hung up
16 July 2026
Unprompted review
Reply from Well Pharmacy
Hi Lisa,
Thank you for taking the time to share your feedback with us. We are truly sorry to hear about the significant delay in receiving your daughter's urgent prescription and the negative experience you had with our pharmacist. We understand how frustrating this must be, and we sincerely apologise for the lack of communication and the rudeness you encountered.
If you would like to talk to us regarding your concerns, please email your experience to hello@well.co.uk with the pharmacy name and address in the subject bar. This will allow the relevant team to share this with the area manager and allow them to address any issues directly with the pharmacy.
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.
Kind Regards,
Well Pharmacy
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