Well I must say I called in the well pharmacy brackla this morning and I got served by this ever so polite young spanish lady. She was so helpful and couldn't do enough for me. I will definitely be us... See more
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Would give 0 * if possible. Takes 11 to 13cdays from online order via NHS app, even when script approved following day by GP. Ran out of 4 of 10 meds, went in to pharmacy, to query. And was told... See more
Company replied
Called into my local pharmacy in Brackla for medical advice, pharmacist couldn't be bothered to do their job and help and sent me to Tesco pharmacist, the ratings for brackla pharmacy are atrocious an... See more
Company replied
Whatever is happening at this Branch it is causing mayhem! It is beyond a joke trying to get regular prescriptions as Even with a week lead time the answer is oh it isn't ready! can you come back to... See more
Company replied
Company details
Written by the company
With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.
Written by the company
Contact info
8 The Triangle, Brackla, CF312LL, Bridgend, United Kingdom
- 01656 669 802
3.3
Average
5 reviews
Asks customers to review
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Well I must say I called in the well…
Well I must say I called in the well pharmacy brackla this morning and I got served by this ever so polite young spanish lady. She was so helpful and couldn't do enough for me. I will definitely be using this pharmacy again and would highly recommend it.
13 March 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Called into my local pharmacy in…
Called into my local pharmacy in Brackla for medical advice, pharmacist couldn't be bothered to do their job and help and sent me to Tesco pharmacist, the ratings for brackla pharmacy are atrocious and suggests that well in general don't really care what their customers think or the experience they get, I myself have complained and nothing ever gets done there. Well if you do have any interest in your customers I would be taking very serious action at this store before they ruin any reputation you might have, in bridgend this reputation is one of the worst pharmacies in the area, if your pharmacist can't be bothered to do their job then perhaps there is one who is that can take their place?
14 February 2025
Unprompted review
Reply from Well Pharmacy - Brackla The Triangle
Hi Adam,
Thank you for taking the time to share your feedback regarding one of our well stores. We are very sorry to hear of your recent experience.
This feedback has been passed over to the Area Manager and Regional Operation Managers who are responsible for this pharmacy so that they can look into this further and address the issues raised.
If you would like to talk to us regarding any concerns you have then please email hello@well.co.uk with your details and the pharmacy name and address in the subject bar.
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.
Kind Regards,
Well Pharmacy
Well Pharmacy Brackla service disgraceful.
Would give 0 * if possible.
Takes 11 to 13cdays from online order via NHS app, even when script approved following day by GP.
Ran out of 4 of 10 meds, went in to pharmacy, to query. And was told it would be marked urgent. SMS mesage received following day after closing time. So 2 days without meds.
Collected last script personally, took to Boots, and collected within 25 minutes.This has been happening for months.
Will not use again.
6 May 2023
Unprompted review
Reply from Well Pharmacy - Brackla The Triangle
Hi Pete,
Thank you for taking the time to share your feedback regarding our well pharmacy in Brackla. We are deeply sorry for the recent service you have received, this is not the kind of service we expect our customers to receive.
To allow us to assist you further with your concerns, please email your details to hello@well.co.uk with the pharmacy name and address in the subject bar.
Thank you once again for your feedback and please accept our deepest apologies once again for any inconvenience caused.
Kind Regards
well pharmacy
wells pharmacy is the worst in the area…
wells pharmacy is the worst in the area prescriptions never ready when you call for them and today they didnt give my husband my prescription claiming itwas out for delivery but i dont get them delivered
10 February 2022
Unprompted review
Reply from Well Pharmacy - Brackla The Triangle
Hi Avril,
Thank you for sharing your feedback regarding one of our well pharmacy branches. We are deeply sorry to hear of your recent experience at this branch.
If you would like to raise this, Please contact our Pharmacy Superintendent's Team at yourexperience@well.co.uk or 0333 010 2222 with your full name, contact details and the name of the branch this relates to. They investigate complaints and store issues for Well Pharmacy so they will be able to assist you directly.
Thank you once again for your feedback and please accept our sincerest apologies for any inconvenience caused.
Best Wishes
Zoe
well.co.uk
Well Pharmacy The Triangle Brackla Bridgend going downhill fast
Whatever is happening at this Branch it is causing mayhem! It is beyond a joke trying to get regular prescriptions as Even with a week lead time the answer is oh it isn't ready! can you come back tomorrow! Then guess what tomorrow it isn't ready
Then when the customers frustration and displeasure
is explained the prescription is miraculously found. found. Listening to people being served always a long que everyone is getting the same service. I advise anyone local to go elsewhere (Tesco filled a prescription in the time it took to fill and payoff a shopping basket of groceries!)
28 January 2022
Unprompted review
Reply from Well Pharmacy - Brackla The Triangle
Hi Stu
Thank you for sharing your feedback regarding the Well Pharmacy in Brackla. We are very sorry for the service you have received recently and the long waiting times.
Your feedback will be shared with our Superintendent's Team (yourexperience@well.co.uk) to follow up on your concerns and identify the improvements that need to be made. If you have any further comments or information you would like to provide, please do not hesitate to contact them directly using the email above.
Please accept our unreserved apologies once more but thank you again for sharing your feedback.
Best Wishes
Erica
well.co.uk
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