The pharmacy was open on Easter Sunday and the pharmacist was able to supply me with an emergency supply of tablets. She was very cheerful, friendly and efficient and her assistance was very much appr... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I’m somewhat surprised seeing the number of4&5 star ratings for Well Pharmacy. Obviously the do not refer to the Well in my town of Alnwick Northumberland as this branch must be the most badly ma... See more
Company replied
Easy system to get my regular medicine posted to me. Simple way to pay and sent out swiftly.
Very good service and not to forget the delivery service. No long waiting queue. The team is very helpful, friendly and efficient Much thanks
Company details
Written by the company
With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.
Written by the company
Contact info
Infirmary Close HC, Alnwick, NE662NS, Northumberland, United Kingdom
- 01665 604 974
2.8
Average
22 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Well Pharmacy incompetence
I’m somewhat surprised seeing the number of4&5 star ratings for Well Pharmacy. Obviously the do not refer to the Well in my town of Alnwick Northumberland as this branch must be the most badly managed branch in the country.
Once again they have failed to supply my medication on time. Last month I was sent a text that my medication was ready so the following morning I went to collect it only to find the branch closed. After banging on the door a young lady came out and told me she couldn’t open and supply medication because the senior assistant and the Pharmacist hadn’t turned up for work, she had contacted the area manager but she was unaware of the problem.
This month (June) went this morning to see when my monthly medication would be ready and was told this afternoon so returned at 17:00 to be told that their system was down therefore they didn’t know where prescriptions were.
I have previously complained to Well but no response although I was told they would get back to me.
How can this company maintain its NHS licence/ accreditation is a mystery to me as the management incompetence is unbelievable.
A very dissatisfied and disappointed pensioner David
13 June 2025
Unprompted review
Reply from Well Pharmacy - Alnwick
Hi David,
Thank you for your feedback. We are sorry to hear about the issues you have experienced with your prescriptions and the service at your local pharmacy.
If you would like to talk to us regarding your concerns, please email hello@well.co.uk providing the pharmacy name and address the subject bar. This will allow the relevant team to document your experience on our internal reporting system where the feedback can be shared with the area manager and allow them to address any issues directly with the pharmacy.
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.
Kind Regards,
Well Pharmacy
Cheerful, friendly and efficient
The pharmacy was open on Easter Sunday and the pharmacist was able to supply me with an emergency supply of tablets. She was very cheerful, friendly and efficient and her assistance was very much appreciated.
20 April 2025
Unprompted review
Wholly incompetent
Awful to tell patients wrong information that they don't have a prescription and the patient ended up going to emergency services in the evening. The worst is that no one would pick up the phone after ringing for hours!!!!
29 May 2024
Unprompted review
Reply from Well Pharmacy - Alnwick
Hello,
Thank you for taking the time to share your feedback regarding one of our well stores. We are very sorry to hear of your recent experience and we will pass this feedback on.
If you would like to talk to us regarding your concerns, please email hello@well.co.uk with the pharmacy name and address in the subject bar. This will ensure the information you provide is recorded on our reporting system where the branch area manager will have visibility of
and address any issues directly with the pharmacy.
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.
Kind Regards,
Well Pharmacy
I don’t get my scripts from Well
I don’t get my scripts from Well, but I do use it sometimes for over the counter meds.
I can certainly appreciate why people are so frustrated with the service and extremely long waits for items that have already been advised as available. Why does Well Alnwick not install a prescription collection point outside the premises such as Morpeth has that can be accessed out of hours with a specific and secure texted access PIN number?
30 December 2023
Unprompted review
Reply from Well Pharmacy - Alnwick
Hi Julie,
Thank you for taking the time to share your feedback regarding one of our well stores. We are very sorry to hear of your recent experience.
Thank you for your suggestion. We will pass your feedback on to the appropiate team.
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.
Kind Regards,
Well Pharmacy
Just go to Boots.
Slow, low stock, incredibly slow. Staff don’t act like they care in the slightest.
They’ll tell you there’s a “supply shortage” every time. There isn’t, just go to boots.
25 August 2023
Unprompted review
Reply from Well Pharmacy - Alnwick
Hi Sam,
Thank you for providing your feedback regarding one of our well stores. We are very sorry to hear of your recent experience.
So we can assist you further, please email your details to hello@well.co.uk with the pharmacy name and address in the subject bar. This will ensure the information is recorded on our reporting system where it can be addressed by the branch are manager.
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.
Kind Regards,
Well Pharmacy
Pretty dire
Pretty dire. Never answer the phone, so impossible to check if prescription is ready, and last time missed an item so had to return
2 June 2023
Unprompted review
Reply from Well Pharmacy - Alnwick
Hi David,
Thank you for taking the time to share your feedback. We are very sorry to hear of your experience with one of our local pharmacies.
If you still require help contacting one of our local pharmacies for medication that is required urgently, please email hello@well.co.uk with the pharmacy name and address in the subject bar.
Kind regards,
Well Pharmacy
DISGRACEFUL DISGUSTING PHARMACY YET…
DISGRACEFUL DISGUSTING PHARMACY YET AGAIN MISSING ITEMS FROM MY MONTHLY REPEAT SCRIPT.
PHONE JUST RINGS THEN WHILE RINGING GOES TO BUSY.
YET AGAIN NEED MEDS FOR TOMORROW AND WON'T HAVE THEM. COMPANY NEEDS STRIKING OFF CLOSED DOWN.
SECOND MONTH NO INHALERS YOUR S DISGRACE
5 June 2023
Unprompted review
Reply from Well Pharmacy - Alnwick
Hi Dawn,
Thank you for taking the time to share your feedback regarding one of our well pharmacies. We are deeply sorry to hear of your recent experience and that you are often missing mediation from your monthly repeat orders and that you have been left without medication.
We take feedback like this very seriously, So we can assist you further, please email your details to hello@well.co.uk with the pharmacy name and address in the subject bar.
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.
Kind Regards
well pharmacy
Slow!
Only one member of staff working! Queues out the door. Medication not ordered (even though it was promised via a phone call) Very, very slow service and uncaring staff. Would not recommend.
4 May 2023
Unprompted review
Reply from Well Pharmacy - Alnwick
Hi there,
Thank you for sharing your feedback regarding well.co.uk. We are very sorry to hear of your recent experience and that the service was slower than usual.
If you wish to discuss your concerns, please email your details to hello@well.co.uk with the pharmacy name and address in the subject bar.
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.
Best Wishes
Well Customer Operations Team
Closed no explanation!!
I turned up today to see a scruffy notice pinned to the door saying closed until further notice. No advice how to get prescriptions, not an ounce of concern for patients. This is the 2nd unplanned and unexplained closure. Furthermore the customer space is plain dirty, the floor hasn't been cleaned for months. This company is a shambles
2 December 2022
Unprompted review
Reply from Well Pharmacy - Alnwick
Hi Robert,
Thank you for taking the time to leave a review regarding one of our well pharmacy branches. We are very sorry to hear that the pharmacy was closed without any warning of this or advice on how to obtain your prescription, we can understand how frustrating this must be.
So this can be looked into further, please can you contact our pharmacy superintendants team confirming which well pharmacy this is as this will need to be raised with the branch area manager. Please provide this information along with the details you have left in your review to yourexperience@well.co.uk or you can call them on 0333 010 2222 (9am -5pm, Monday - Friday). They investigate complaints and store issues for Well Pharmacy so they will be able to assist you directly regarding this matter.
Thank you once again for sharing your feedback and please accept our sincerest apologies once more.
Best Wishes
well.co.uk
Efficient Service
Easy system to get my regular medicine posted to me. Simple way to pay and sent out swiftly.
7 October 2022
I would give no stars if I could.
I would give no stars if I could.
Went to pick up prescription (at the Alnwick Northumberland branch) at 4:30pm.
Queue of about 8 people outside ( as the place has only room for one customer!!)
ONE HOUR later I got my prescription. By then, absolutely frozen! Queue of 14 people still waiting outside.
This is an absolutely shocking and disgraceful “service”. Obviously grossly understaffed ( or grossly incompetent staff).
Will never go there again and would strongly advise no one else to go. God knows what will happen to old people in winter- hypothermia?
5 August 2022
Unprompted review
Reply from Well Pharmacy - Alnwick
Hi Graham,
Thank you for taking the time to share your feedback regarding our well pharmacy branch in Alnwick, Northumberland. We are deeply sorry to hear of the poor service you received when visiting our branch and for the delays in receiving your prescription that resulted in you having to queue outside for 1 hour.
We take our customer feedback very seriously and would like to investigate what caused the delay, so that this can be raised and reported to the branch area manager, please could you send your full name, contact details to yourexperience@well.co.uk. Our pharmacy superintendants deal with all branch related queries and complaints so will be able to assist you with this. You can also call them on 0333 010 2222.
Thank you once again for sharing your feedback and please accept our deepest apologies once more for any upset or inconvenience this has caused.
We look forward to hearing from you.
Best Wishes
well.co.uk
Absolutely disgusting
Absolutely disgusting. After almost 33 attempts of trying to get through to the Pharmacy they eventually answered. Describing the way they spoke to me as being rude is an extreme understatement. The Pharmacist on shift in particular was absolutely disgusting and highly unprofessional. I have never dealt with a more incompetent, uncaring and abusive pharmacy in all of my life. I have genuine concerns for any patient who use this Pharmacy and I will be reporting to NHS England. What an utter disgrace.
4 August 2022
Unprompted review
Reply from Well Pharmacy - Alnwick
Hi Kate,
Thank you for taking the time to leave a review regarding one of our well pharmacy branches. We are deeply sorry to hear you had trouble getting in contact with one of our branches and the member of staff you spoke to was rude. Please accept our deepest apologies for any upset this has caused. This is not the kind of service we expect our customers to receive when visiting our branches.
Customer service is of paramount importance to us so it is deeply upsetting to receive this feedback.
We would like to raise this with the branch manager, please can you confirm which well pharmacy this is and provide your full name and contact details to yourexperience@well.co.uk or you can call us on 0333 010 2222. The Pharmacy Superintendent's Team investigate complaints and store issues for Well Pharmacy so will be able to assist you with your concerns.
Thank you once again for sharing your feedback and please accept our deepest apologies once more.
Best Wishes
well.co.uk
Rubbish persistent service
The service we get at the Alnwick pharmacy is terrible.
We have our order delivered each month, but many times items are missing.
Today for example, none of my regular prescription was delivered and only half of my husband's prescription, despite having rung on Friday to confirm the delivery!
I have now spent TWO hours trying to contact them but they don't answer and the phone is cut off!
If you have another chemist to choose, then do not use WELL PHARMACY.
3 May 2022
Unprompted review
Reply from Well Pharmacy - Alnwick
Hi Sue,
Thank you for taking the time to share your feedback regarding our well pharmacy in Alnwick. We are deeply sorry to hear you regularly have items missing from your prescriptions and you have had trouble getting in contact with the pharmacy.
So that this can be raised with the branch manager, Please contact our Pharmacy Superintendent's Team at yourexperience@well.co.uk or 0333 010 2222 with your full name, contact details and which pharmacy in Alnwick this relates to. They investigate complaints and store issues for Well Pharmacy so they will be able to assist you directly regarding this.
Thank you once again for taking the time to share your feedback and please accept our sincerest apologies for any inconvenience caused.
We look forward to hearing from you.
Best Wishes
Zoe
well.co.uk
Well pharmacy in Alnwick never answer…
Well pharmacy in Alnwick never answer their phone. Never. It just keeps ringing and eventually stops. Sometimes it’s necessary to call ahead and find out if they have processed a prescription before going in to collect it, but you can’t do that with this pharmacy because their phone is an ornamental device.
24 December 2021
Unprompted review
Reply from Well Pharmacy - Alnwick
Hi Owen,
Thank you for this feedback. We are deeply sorry to read about your experience with one of our well pharmacy branches and you have not been able to get in contact with this branch. This is not the experience we want customers to have when visiting our stores.
So that this can be raised with the branch manager, Please contact our Pharmacy Superintendent's Team at yourexperience@well.co.uk or 0333 010 2222 with your full name and name of the branch this relates to. They investigate complaints and store issues for Well Pharmacy so they will be able to assist you directly.
Thank you for your feedback once again and please accept our sincere apologies once more.
We look forward to hearing from you.
Best Wishes
Zoe
well.co.uk
Reply from Well Pharmacy - Alnwick
Hi Lee,
Thank you for providing your feedback for well.co.uk, we are sorry to hear that you are not happy with our service.
If there is anything we can help with, Please contact us at hello@well.co.uk with your full name, DOB and quoting Trustpilot in your message.
Thank you for your feedback once again and please accept our sincere apologies once more.
We look forward to hearing from you.
Best Wishes
Zoe
well.co.uk
Delivery made on time and everything…
Delivery made on time and everything present and correct. Brilliant service and one less thing to worry about when you are busy.
14 September 2021
What a service
Very good service and not to forget the delivery service. No long waiting queue.
The team is very helpful, friendly and efficient
Much thanks
27 August 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.