Welcome Energy Reviews 126

so far they have been good, customer service good when I called. Bills cheaper than last supplier. Bills easily understandable

These guys are good. Great customer support and they actually hear to what customers have to say. I’d recommend them thoroughly. Have had a couple of interactions and all positive. Thanks Tushar.

Hi, I had a query with my bill and called and got straight through to Nisha who was excellent. Extremely helpful, knowledgable, understanding and sorted out my issue very quickly and professionally. Thanks so much Nisha!

Nisha dealt with my enquiry promptly, politely and efficiently. First class service. Thank you very much

They make poop my pants with bills I don’t use hot water as not allowed to as I have a skin issue but still they bill me what a joke I am not allowed to wash with hot or warm water as I scab up I don’t use heating as I cannot afford it I do t have the money to buy a quilt as I am broke we are all poor tenants living in grace house London on lodge Road we cannot afford there bills at all so sorry I am not paying any of them as I cannot afford that monthly charge for something I don’t use and cannot use I am paying 90 per month in water rates and that’s a joke living in this building called Grace House is terrible it’s bills after bills that all people are struggling with we are hit with so many bills they just love to grab your money out of you and leave you broke they don’t care that your poorly struggling with bills and money issues I have to live with just a coat over me when sleeping i cannot afford a bed i sleep on sofa

Thank you for your continued assistance.
Great job!

The most appalling customer service. I am not sure what this company gets up to. They have been forced onto us by Fry's (@Dorchester) who set up our block management, but they are soooooo bad.
I really would avoid this company and go with someone who actually provides some customer service.

Welcome Energy is, in my experience, a scam company. In Sep 2025, they issued individual invoices supposedly covering 2018–2021, despite repeatedly refusing to provide them when requested. The bills are incomplete, with missing documents and unexplained balances, yet they demand payment without any evidence that the invoices were ever issued at the time. Even worse, they transferred a tenant’s unpaid account onto me as the property owner without notifying me before, despite my having no contract or agreement with them.

Their behaviour appears to be a deliberate attempt to shift liabilities and exploit confusion around heating contracts. Staff provided misleading information and failed to supply evidence, making their practices highly questionable and potentially unlawful.

One star is far too generous; if Trustpilot allowed negative ratings, that would better reflect their conduct. Avoid this scam company at all costs.

Disgusting company ready to RIP people off should be banned

Very shady company with some very underhanded billing methods. Many such cases. AVOID!

Pranav was really helpful, provided quick responses and managed to resolve my issue/query in just a couple of days.

Maeve was very helpful in amending my bill

the person handling my case was so cooperative patient and helped to resolve. he was responsive i would recommend him, name Tushar

Tushar was really helpful and sorted out the issue straight away.

Pranav.- fast and very efficient thank you

Tushar was very nice, kind and extremely helpful.

Superb service from Athul, who throughout the whole process was very efficient and helpful, I can’t recommend him highly enough 10/10

Very smooth and efficient support. Pranav sorted my problem in matter of minutes and it is good to find someone that can solve your problem straight away.
Well done !

Devi was extremely quick and efficient getting me what I needed and was able to answer my query.

I called WelcomeEnergy to reactivate my account and resolve a payment issue. The customer service person, named Athul was very helpful and kind during a long call. I had to repeat some procedure to fully understand, he was still helpful and patient. Thanks. We need more customer service person like him.