I called as I am moving house. Excellent service. No break in my sevice. Uninstalled and installed at new address on the same day. Thank you.
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See what reviewers are saying
Application is a pice of cake. Customer service was superb. If there’s a catch.... I haven’t found it yet. It might be a bit more expensive than the larger companies, but there’s no contract and no h... See more
Company replied
I haven't actually used them as I cancelled within my 14 day cooling-off period (as I'm moving earlier than initially planned). However, I still wanted to give a positive review from my experience. Th... See more
Company replied
Only giving a star because I have too otherwise it would be no stars . I cancelled weekly broadband and a year later they are still asking for money the reason we cancelled was because the service was... See more
Company replied
Company details
- Internet Service Provider
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
Written by the company
Set up in partnership with Bright House, Weekly Broadband is proud to be the first UK provider to offer weekly, fortnightly as well as monthly payments. With no long term contracts, no installation fees, no cancellation fees and no credit checks, we are dedicated to offering flexibility to all our customers.
Weekly Broadband FREE Installation
Written by the company
- Free Installation to all our customers!
- We are pleased to announce that we are currently offering free installation on all of our packages! Simply pick your package, then your payment options and we will take care of the rest!
Easy Payments Guaranteed
Whether you want to pay weekly, fortnightly or monthly... We guarantee our unique easy payments
Do you want to have freedom to choose when and how ofter you would like to pay? Well Weekly Broadband is the UK's first pay weekly and fortnightly broadband provider. We guarantee complete flexibility with our packages to all our customers.
Contact info
8 Piries Place, RH12 1EH, Horsham, West Sussex, United Kingdom
- 0800 088 4166
- sales@weeklybroadband.co.uk
- www.weeklybroadband.co.uk
I called as I am moving house
I called as I am moving house. Excellent service. No break in my sevice. Uninstalled and installed at new address on the same day. Thank you.
22 May 2023
Reply from Weekly Broadband
Hello,
Thank you for your review! We are pleased that we could help!
Ryan was a lovely agent that helped me…
Ryan was a lovely agent that helped me with my issue straight away, very happy with the costumer service!
7 October 2022
Unprompted review
Reply from Weekly Broadband
Hello,
Thank you for your review! We are pleased that we could help! I'll be sure to pass this onto Ryan and I'm glad he was proactive and helpful in getting your query resolved instantly!
Excellent service
Excellent service. Woody was very helpful, I needed help in blocking some adult content on my broadband , and he sent me a link immediately.
Good job
29 September 2022
Unprompted review
Reply from Weekly Broadband
Hello,
Thank you for your review! We are pleased that we could help! I'll be sure to pass this onto Woody and I'm glad he was quick and efficient in getting everything resolved for you!
Excellent service just recently had…
Excellent service just recently had technical help from Russell he was very helpful and explained everything so well 😊
5 August 2022
Unprompted review
Reply from Weekly Broadband
Hello,
Thank you for your review! We are pleased that we could help! I'll be sure to pass this onto Russell and I'm glad he explained everything in detail and was very helpful when doing so!
have had unlimited broadband with…
have had unlimited broadband with weekly broadband for a couple of years now and have no complaints whatsoever... fast download speeds, excellent connection, unlike some other providers, no issues there, the one time it did cut out, was quickly resolved with a telephone call and problem was fixed in about half an hour...
above all else, friendly, efficient and professional customer service 10 out of 10 there...in particular Kieran today, who, when i phoned to have my internet reinstated after having cancelled it as i was due to move house but unable to/delayed due to being ill, had another contract up and running for me in no time again.
when i do actually move house in the v near future, i'll stick with these guys, excellent internet connection and excellent customer service :)
27 July 2022
Reply from Weekly Broadband
Thank you for taking your time to leave a review, we appreciate the feedback! I'll be sure to pass this onto Kieran and I'm glad he was friendly, helpful and explained everything in detail for you!
We look forward to you continuing your time with us and will continue to provide the excellent service that you have received so far!
Had an issue with my broadband box and…
Had an issue with my broadband box and rang the helpline for advice. I spoke to a gentleman called Matt who was very helpful and talked me through what I needed to do. Very good communication over all and proper customer service.
22 July 2022
Unprompted review
Reply from Weekly Broadband
Thank you for taking your time to leave a review, we appreciate the feedback! I'll be sure to pass this onto Matt and I'm glad he was friendly, helpful and got your query resolved in a very efficient manner!
Feedback
Hi , I have spoken to Josh Jones, regarding moving my Internet to my new address was very helpful, and it was a pleasure talking to him great guy definitely 5 star 🌟, thanks for making everything easy .
25 April 2022
Reply from Weekly Broadband
Thank you for taking your time to leave a review, I'll be sure to pass this onto Josh and I'm glad he was friendly, understanding and most importantly was a great help in getting your internet sorted!
Absolute joke of a company
Absolute joke of a company, never received any services after paying the first payment and after sometime trying to give me a bill for £100. After contacting them they reduced it 25%. Now been sent to there credit control center to recover. Certainly not paying a penny for not having the service! Would definitely give 0 stars if I could
25 March 2022
Unprompted review
Reply from Weekly Broadband
Thank you for taking your time to leave a review, we appreciate the feedback. I do apologise if you never received any service, I can see it is currently being investigated by members of the customer care team to see what has happened.
Lewis Parsons is a very helpful…
Lewis Parsons is a very helpful individual and thank you very much...
28 February 2022
Reply from Weekly Broadband
Hello,
Thank you for your review! We are pleased that we could help and we appreciate the feedback and will pass this onto Lewis! I'm glad he was professional and helpful when helping you with your query!
Spoke with Billy today after many…
Spoke with Billy today after many attempts on the phone and he help me sort my issues within minutes and was really helpful
24 February 2022
Unprompted review
Reply from Weekly Broadband
Thank you for taking your time to leave a review, we appreciate the feedback! I'll be sure to pass this onto Billy and I'm glad he dealt with your query quickly and efficiently!
Good customer service
I contacted online chat about my Internet not working and was told what the problem was and that it would be resolved as soon as possible I was reassured this by Jamie who was very helpful very good service
24 February 2022
Unprompted review
Reply from Weekly Broadband
Thank you for taking your time to leave a review, we appreciate the feedback! I'll be sure to pass this onto Jamie and I'm glad he was professional and efficient when dealing with your query!
Brilliant Customer Service 10/10
Ok so I'm new with Weekly Broadband and i have to say i was really pleased to of found a weekly Broadband as these other providers charge far too much money for a monthly broadband ridiculous i was with Talk Talk and they said next months bill will go even higher so i knew i had to find a weekly Broadband + I did not want another 12 - 24 month contract because if i wanted to end my contract early it would cost me a BOMB but these guys came to the rescue because i only needed to find someone until i moved to another coutry !!! + i was pretty happy with the speed of the customer service as there happy to help straight away not having to wait.... Happy Days :)
21 February 2022
Reply from Weekly Broadband
Thank you for taking your time to leave a review, we really appreciate the feedback! We look forward to having you here with us at Weekly Broadband and are glad that the packages we offered have suited your needs!
Spoke to ebony who was Fantastic and…
Spoke to ebony who was Fantastic and helped us out straight away after trying for a few days getting hung up on she was a pleasure to speak to
15 February 2022
Reply from Weekly Broadband
Thank you for taking your time to leave a review, we really appreciate the feedback!
I'll be sure to pass this onto Ebonie and I'm glad she helped deal with your query in a quick and professional manner!
If I could give zero i would
If I could give zero i would, worst company I've ever dealt with,avoid Weekley Broadband at all cost.
14 February 2022
Unprompted review
Reply from Weekly Broadband
Thank you for your feedback.
I'm sorry to hear that you are not happy with the services we have been providing, as we always want our customers to be provided with the best possible service. If you could please let us know a bit more details as to what went wrong so we can investigate this and try to resolve any issue that you are facing with your account / services.
I've sent a request to you to locate your account and look into this further for you.
Great customer service friendly staff
10 February 2022
Reply from Weekly Broadband
Thank you for taking your time to leave a review, we really appreciate your feedback! I'm glad that the members of staff who have dealt with your query have been really helpful and friendly!
I have always found the customer…
I have always found the customer service team to be extremely helpful. Can't fault them
26 January 2022
Unprompted review
Reply from Weekly Broadband
Thank you for taking time to leave your feedback!
Polite and friendly
Polite and friendly, plus helpful and efficient service. Just a bit long to wait on the phone is the only drawback today.
12 January 2022
Reply from Weekly Broadband
Thank you for taking your time to leave a review! We're really glad the colleagues who dealt with you, done so in a very friendly manner. I do apologise about the longer wait times you received on the phone today.
Customer assistant at weekly broadband…
Customer assistant at weekly broadband was straight up no dilly dalling polite and sorted the problem within mins would recommend never had any issues with weekly broadband ever great service...ps forgot to mention the gentleman's name was Ryan ....
11 November 2021
Reply from Weekly Broadband
Hello,
Thank you for your review! We are pleased that we could help!
The lady I spoke to was very helpful
The lady I spoke to was very helpful, so went ahead. Was told the company would contact me to arrange installation date. In the afternoon I got a call from another number pretending to be from them wanting my bank details again. At this point I was not happy and told them I would not be going ahead with it. Wanted to pass me to a 3rd operator now the cancellations department. Told them they were scammers and hung up. Checked out the number they were phoning from and it was from Leeds this company I had already asked where their base was and it is in Horsham. So be very careful.
2 November 2021
Reply from Weekly Broadband
Thank you for your time in leaving this review.
I do apologise that you feel this way about the company, I have been unable to locate your account and I'm also unable to send a request to find more information.
If you would like to call in to speak about these problems then feel free to do so and we would be happy to help.
Had a change of address and needed to…
Had a change of address and needed to reset my services spoke to a lovely gentlemen who guided me threw what to do and helped me get it all up and running lovely customer service
5 October 2021
Unprompted review
Reply from Weekly Broadband
Thank you for your feedback Leanne! We are pleased that we could help you and that you are now up and running and enjoying the services.
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