Searched for best options as our trip was for 3 people not 2. Good communication, and explained hotel locations and travel links well. Very happy with service provided by Rohan Ginotra. Really apprec... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Sparsh was extremely helpful in answering all my questions. He was very thorough when it came to explaining all the details of all we need to do. Very friendly 😊
Company replied
Had a lovely service from start to finish lav was helpful and gave us two extra nights for a good price, was friendly and polite would recommend using him for your group on voucher holiday. many tha... See more
Company replied
⭐⭐⭐⭐⭐ Fantastic service from Jatin! He was patient, knowledgeable, and went above and beyond to help us book our holiday. Nothing was too much trouble, and he took the time to explain all the options... See more
Company replied
Company details
Written by the company
From the romantic streets of Paris and Pisa to the Swiss Alps and Scottish Highlands, our dedicated team puts you at the heart of your vacation. We carry out in-depth research on every destination and hotel to ensure you get the dream escape you deserve. For example, you could be jetting out on your honeymoon, travelling to see family overseas or flying solo to experience a one-off European adventure. There are all-inclusive options too, for when you want more bang for your buck. Our multi centre trips allow you to discover many new destinations in one trip, and we take care of all connections between cities, whether by train or plane. When you want a memorable way to explore Europe or idyllic honeymoon islands, we do everything we can to ensure you’re well looked after from the moment you call or book online until you arrive safely back home with so many amazing new stories to tell. If you’ve already travelled with us, we look forward to reading your review and will respond as soon as possible. Thinking of booking your next vacation with Weekender Breaks? Browse our verified reviews and visit the website today.
Contact info
1 Ballards Lane, N3 1LQ, London, United Kingdom
- 02037649206
- support@weekender-breaks.com
- www.weekender-breaks.co.uk
4.3
Excellent
19K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 2 weeks
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Great booking experience
Samrat went out of his way to find something to suit our dates. We are very grateful and look forward to our rare weekend away. Thank you!
22 November 2025
Unprompted review
Reply from Weekender Breaks
Dear Jennifer,
Thank you so much for your lovely review! We're delighted to hear that Samrat went above and beyond to find the perfect option for your dates 😊✨. We’re truly grateful for your kind words and thrilled that you’re looking forward to your special weekend away.
Warm Regards,
Team Weekender Breaks
Very happy with service provided. Would definitely use again.
Searched for best options as our trip was for 3 people not 2. Good communication, and explained hotel locations and travel links well. Very happy with service provided by Rohan Ginotra. Really appreciated how he took time to research and get us a good deal.
21 November 2025
Unprompted review
Reply from Weekender Breaks
Dear KB,
Thank you so much for your wonderful feedback! 😊
We’re delighted to hear that Rohan was able to support you so well—especially with finding the best options for all three travelers. It’s great to know that his clear communication, detailed explanations, and effort in researching the right deal made your experience smooth and satisfying.
We truly appreciate you taking the time to share your positive experience. Your kind words mean a lot to us! 🌟
Warm Regards,
Team Weekender Breaks
Bed bugs with no real resolution
The company booked me a room at a hotel that had bedbugs. When contacted they tried to claim i did not go to the desk and let them know then claimed I went to the desk to check out. I went to the desk notified them of the issue and checked out. They are refusing to help me with any sort of refund and expect me to eat the $500+ cost of the vouchers and extra fees.
Update: they now are offering me $71.85 which isn't even half of what I paid for a new room. They are requesting i update or take down this post.
Every step of contact with them has been miserable. Theyre rude. They do not let you speak if on the phone. Theyre holding the $71 until I take down this review. Below is a word for word copy of the email.
(Weekender Breaks)
Nov 17, 2025, 14:25 GMT
Dear Maely,
Travel Dates - 03/11/2025 to 05/11/2025
Destination - Orlando
Thank you for your time and patience.
We will proceed with the refund of $71.85 to the same card that was used to pay the supplement.
We recently came across your review titled “Bed bugs with no resolution”, and we are truly sorry to hear that your experience did not meet your expectations.
As all services are booked through our suppliers, we are required to follow their process before providing a resolution. This may sometimes take additional time—not as an excuse, but simply because we are dependent on their investigation. We appreciate your understanding, and we are glad that we have now been able to offer you a suitable resolution.
As part of this goodwill arrangement, we kindly request that you remove or update your original review to reflect your revised experience now that a resolution has been provided. Once we receive a screenshot confirming the removal or update, we will proceed with issuing the refund without delay.
For your convenience, here is the link to your review: (had to be removed for the post to upload)
We trust that this resolution demonstrates our genuine commitment to delivering a customer-first experience, and we sincerely appreciate your cooperation.
Kind Regards,
Customer Service Representative
When I stated I did not feel a resolution has been made and asked where the review was this is what I got back.
(Weekender Breaks)
Nov 17, 2025, 14:39 GMT
Dear Maely,
Travel Dates - 03/11/2025 to 05/11/2025
Destination - Orlando
Thank you for your response.
For your convenience, here is the link (had to be removed for post)
If you could delete the review, it would be really helpful and greatly appreciated.
Kind Regards,
Customer Service Representative
I responded: Yea im not deleting it at all. Im actually updating it to reflect the absolute joke your company is.
Have the day you deserve.
The email thread has continued with them offering $171 to my card and a $90 Amazon voucher that they then revoked and offered $100 to my card and a $90 Amazon card.
No this does not meet my expectations. Here's a cost breakdown.
Vouchers: $398
Extra fee to fly from Cincinnati: $100
Seats on the flight to be able to sit with my husband on our honeymoon: $33
Carry on bag: $99
Hotel to stay in after bed bugs were found in the original room: $143
This totals to: $773
A refund of $100 to my card and $90 to Amazon is absolutely not sufficient for the absolute disaster that was our trip booked through your services. That was the absolute worst trip I have ever been on and it was my honeymoon. Its extremely disappointing that it was ruined.
This is not a "customer first" company. It is a scam.
22 November 2025
Unprompted review
Reply from Weekender Breaks
Dear Maely,
Thank you for taking the time to share your experience. We are truly sorry that your trip did not go as planned, and we appreciate the opportunity to provide clarification for anyone reading this review.
However, we must address several points in your post, as the situation has been presented in a way that does not fully reflect the facts or the process that must be followed in cases involving accommodation-related complaints.
1. Hotel Issues & Supplier Investigation
All hotel rooms are booked through our external suppliers. When a customer reports an issue such as bed bugs, we are legally required to follow the supplier’s investigation process before issuing any refund or compensation.
This is not us refusing to help — it is standard procedure across the travel industry.
In your case, we contacted the supplier immediately. While waiting for their findings, we still offered a goodwill resolution despite not yet receiving a finalised confirmation from them.
2. Compensation Offered
You have stated that we “refused to help,” which is not accurate.
You were offered:
$71.85 initially, based on the supplier’s first response,
Followed by increased goodwill offers far beyond the supplier’s approved amount, including:
Later revised to $100 back to your card + $90 Amazon voucher.
These offers were goodwill gestures made even though the supplier did not approve a full refund for the booking.
3. Request to Update the Review
You stated we “held the refund until the review was removed.”
This is not correct.
Our communication asked for an update to the review after a resolution had been accepted, which is a standard and transparent request.
It is optional, and customers are free to decline — which you did.
At no point was a refund “refused unless you removed the review.”
You declined the resolution, and therefore the process remained incomplete.
4. Costs Outside Our Package
Several costs you listed — such as seating choices, baggage, and independently booked alternative accommodation — were extras selected by you directly with the airline/hotel, not part of our package and not charged or controlled by us.
A Mystery Holiday voucher covers flights and hotel as part of the discounted deal.
Additional personal upgrades or optional extras cannot be refunded by us, as they were never paid to us.
6. Customer Service
We are sorry if you felt the service was not satisfactory. We have reviewed the communication logs, and our team remained professional and provided multiple resolutions, including increased goodwill beyond what the supplier authorised.
In Summary
We appreciate your frustration, particularly as this was your honeymoon.
However, for transparency to future customers reading this review, it is important to clarify that:
We did follow the correct process required by suppliers.
Multiple goodwill resolutions were offered, despite the supplier not approving a full refund.
Refunds were not dependent on removing a review.
Several costs mentioned were optional add-ons not included in your Mystery package.
We remain available should you wish to continue the discussion directly with us.
Kind Regards,
Team MV
Beware of the Groupon and Weekend Breaks Mystery Break Scam
Beware of the Groupon and Weekend Breaks Mystery Break - this is basically a scam! I would give it 0 stars if there was such an option. And the fact that they flagged my review for containing defamatory content is quite telling in itself.
I purchased a voucher based on their advertised offer and complied fully with the merchant's requirements by submitting three available travel dates. The Groupon website explicitly states that "destinations are drawn at random based on your preferred travel dates and departure airports," which clearly indicates that providing preferred dates is a prerequisite for receiving a compatible destination.
Despite this representation, the merchant disregarded my submitted availability entirely and offered dates when I could not travel, i.e. late January or midweek February. Both completely incompatible with my provided availability. Both offers bore no relation to my submitted dates, rendering the vouchers entirely unusable despite my full compliance with the stated booking process.
Their practice constitutes a clear breach of consumer protection regulations due to:
1) Misleading advertising regarding the matching of destinations to preferred travel dates
2) Failure to deliver the service as described on their platform
3)Misrepresentation of how the booking system operates.
16 November 2025
Unprompted review
Reply from Weekender Breaks
Dear Asia,
Thank you for taking the time to share your feedback. We are sorry to hear that you were dissatisfied with your experience and appreciate the opportunity to respond and clarify the matter.
We would like to respectfully clarify that the Mystery Break product is clearly advertised as a random destination break, with travel dates subject to availability and operational constraints. While customers are asked to submit preferred travel dates, these are requested to check availability and do not constitute a guarantee that travel will be offered strictly within those dates.
This is clearly outlined in the product terms and conditions available at the time of purchase. The destinations and travel dates offered to you were selected based on availability from our suppliers at the time your booking was processed.
Unfortunately, due to limited inventory, it was not possible to match the exact dates you initially requested. This does not indicate a disregard of your submission, but rather reflects real-time availability constraints, which are inherent to this type of promotional and heavily discounted product.
We strongly refute any suggestion of misleading advertising or misrepresentation. The booking process, random allocation mechanism, and date flexibility requirements are transparently stated on the Groupon platform, and the service is delivered in line with those published terms.
That said, as a gesture of goodwill and without any admission of liability or breach, we can confirm that the full voucher amount has already been refunded to you. This refund was processed to ensure closure of the matter and to maintain a positive customer experience, despite the product being operated in accordance with the advertised conditions.
We regret that this experience did not meet your expectations and trust that the refund provided offers a fair resolution. Should you have any further queries, please do not hesitate to contact us directly.
Warm regards,
Team Weekender-Breaks
Samrat was fantastic!
Samrat was fantastic! He went above and beyond to help us with our holiday and the find the dates that worked for us in a wonderful location. Highly appreciated - nothing was too much trouble for him.
Thank you!
16 November 2025
Unprompted review
Reply from Weekender Breaks
Dear Alice,
Thank you so much for your wonderful review! 🌟
We're delighted to hear that Samrat went above and beyond to assist you with your holiday plans and helped you find the perfect dates in a beautiful location. ✈️🌴 Your appreciation truly means a lot — he’ll be thrilled to hear your kind words! 😊
Thank you once again for choosing us. We look forward to helping you with many more memorable trips ahead! 🌍✨
Warm regards,
Weekender-Breaks
Smooth information by Rohan
Smooth information by Rohan , looking forward to more holidays
15 November 2025
Unprompted review
Reply from Weekender Breaks
Dear Nicholas!
We truly appreciate your kind words. We're delighted to hear that Rohan provided smooth and helpful information throughout your booking experience. 🙌✨
Your feedback means a lot to us, and we’re excited to help you plan many more wonderful holidays ahead! ✈️🌍😊
Thank you once again for choosing us! 💛💫
Warm regards,
Weekender-Breaks
Reply from Weekender Breaks
Dear Chris,
Thank you for your review! 😊
We’re glad to hear that Sam was helpful and made your experience a positive one. Your feedback is truly appreciated. ✨
If you need any assistance before your trip, we’re here to help.
Have a wonderful holiday! 🌍✈️
Best Regards,
Team Weekender-Breaks
Groupon deal nice experience
A few months ago, I bought a Groupon to travel with my friend through Weekend Breaks, and everything has been absolutely perfect from start to finish.
The agency’s support was excellent — we always felt well taken care of, and whenever a small issue came up, they solved it quickly and efficiently.
Samrat handled our booking and went above and beyond to find flights that maximized our travel experience. Later on, in the resolutions team, Sanjay helped us very promptly and professionally.
Their phone support hours are very convenient, and the whole team is well synchronized — everyone seems to know exactly what’s going on with your booking, which gives you great peace of mind.
Overall, we had an amazing experience with both the trip itself and the way the agency handled everything. I highly recommend it. Hotel and Airline was good and we felt safe all the time.
3 November 2025
Unprompted review
Reply from Weekender Breaks
Dear Angelica,
Thank you so much for sharing your wonderful experience! We’re thrilled to hear that everything went smoothly from start to finish and that both Samrat and Sanjay were able to assist you so efficiently. It’s great to know our team’s coordination and support made your trip stress-free and enjoyable. We truly appreciate your kind recommendation and look forward to helping you plan more amazing getaways in the future! 🌍✈️
Warm Regards,
Team Weekender Breaks
Excellent customer service from Sam
Samrat was very helpful and provided me all the information and useful extras for our surprise holiday. Very good and informative customer service.
Can't wait till the departure 😇👏
9 November 2025
Unprompted review
Reply from Weekender Breaks
Dear Kristine,
Thank you so much for your lovely feedback! We’re delighted to hear that Samrat was helpful and provided you with all the right details for your surprise holiday. Your excitement means a lot to us — we can’t wait for you to enjoy your trip! ✈️🌍👏
Warm Regards,
Team Weekender Breaks
It’s just a scam 🤣
Decided to do the mystery holiday for a break away as we weren’t fussed about where to go but wanted a little holiday.
Oh my goodness, this is the biggest scam I’ve ever experienced. We paid extra for a summer deal (April-July) only to be told when the “draw” happened that the 3 dates we had chosen weren’t available (all mid-late June) and they could only offer us a deal at the start of April (literally told me there wasn’t any availability in the entire months of May and June without paying an extra £70 per person) so firstly we could have saved £80 and booked a trip to leave a few days earlier.
Secondly, I was then told that they weren’t available on weekends???? I questioned where in the t&cs it said it had to be a Monday-Wednesday departure and of course it doesn’t say this anywhere because no one would buy this on the basis.
In all, it was going to cost £330 for a 2 night stay, 15 minutes drive away from a city centre in a 3 star hotel with no windows.
I had to call back a few times as the agent kept hanging up on me. The service was poor and they just want to charge you extra to make some commission otherwise you are a pointless call for them.
Honestly, it all seems fun but don’t waste your time! Absolute scammers.
4 November 2025
Unprompted review
Reply from Weekender Breaks
Dear Christine,
We hope you are well.
Thank you for taking the time to share your feedback. We are sorry to hear that you feel disappointed with your experience; however, we would like to clarify a few important points regarding how our Mystery Holiday works to ensure full transparency for future customers reading this review.
Firstly, when purchasing a Mystery Holiday, the key feature of the product is that the destination, hotel, flight timings, and dates remain a mystery until the booking is allocated. While we do take your preferred travel dates as a preference, these are not guaranteed and are always subject to availability. This is the nature of the package and is the reason it is offered at a significantly discounted price.
We would also like to mention for full clarity that you have received updates throughout the process, and we have already processed a refund for your booking as you did not wish to proceed with the holiday.
Regarding the comment about additional charges for regional airports, the Terms & Conditions do state that departures from non-London airports require a £40 per person supplement, as these airports have limited availability and higher operating costs. This information is available before purchase and is highlighted to ensure customers are aware.
You also mentioned that the dates offered were Monday–Wednesday and questioned where this is mentioned in the T&Cs. While we understand the concern, it is equally important to note that the T&Cs also do not state that travel will be allocated on weekends. Because this is a discounted mystery deal, all travel is subject to availability, and weekends, peak periods, and high-demand dates tend to have limited availability with airlines and hotels unless a supplement is paid.
We also apologise if you felt the customer service experience did not meet your expectations. This is certainly not the level of service we aim to deliver, and we will be reviewing the call logs to ensure the matter is addressed appropriately.
We appreciate you sharing your perspective; however, it is important for us to clarify how the product operates so customers can make an informed decision. Mystery deals are ideal for travellers who are flexible and open to a variety of travel options at a reduced rate. For customers requiring guaranteed dates, specific destinations, or weekend travel, we always recommend choosing a standard holiday package instead.
If you would like us to review your booking again or if there is anything we can do to assist further, please feel free to contact us directly.
Kind Regards,
Team MV
Rohan was very attentive
Rohan was very attentive, courteous and polite. We appreciate his helpful nature taking us through all the details and accomodating our requests, big thank you Rohan
2 November 2025
Unprompted review
Reply from Weekender Breaks
Dear Charlie,
Thank you so much for your lovely feedback! 🌟
We’re delighted to hear that Rohan was attentive, courteous, and accommodating throughout your experience. Your kind words mean a lot to us and will surely make his day! 😊
We truly appreciate you taking the time to share your feedback and look forward to assisting you again soon. ✈️💛
Warm regards,
Team Weekender Breaks
Reply from Weekender Breaks
Dear Ella,
Thank you for your feedback! 😊
We’re glad to hear that everything was explained clearly and thoroughly. Our goal is to make the booking process as smooth and transparent as possible. ✨
We hope you have a wonderful getaway! 🌍✈️
Best Regards,
Team Weekender-Breaks
This is an affordable way to travel
This is an affordable way to travel
I highly recommend these travel agents, amazing value for a domestic and international holidays… with 2 holidays coming up soon, i am feeling so happy about finding this cut price holiday destination place offering World wide escapes at a fraction of the price!!
26 October 2025
Unprompted review
Reply from Weekender Breaks
Dear Kate,
Thank you so much for your enthusiastic review! We’re thrilled to hear that you’ve found great value in our services for both domestic and international holidays. 😊✈️✨ We can’t wait to help you plan your upcoming trips and make each one a memorable adventure! 🌍💛
Best Regards,
Team Weekender-Breaks
The colleague Rohan was lovely and…
The colleague Rohan was lovely and accommodating.
25 October 2025
Unprompted review
Reply from Weekender Breaks
Dear Hi,
Thank you for your kind words! We’re delighted to hear that Rohan was lovely and accommodating. 😊✨ We look forward to assisting you with more wonderful travel experiences! 🌍✈️
Best Regards,
Team Weekender-Breaks
Rohan Ginotra Exceptional Customer Service!
I used this service to book a holiday abroad for a few nights. I really appreciate Rohan Ginotra taking the time to search for deals and go through hotel and flight options with me. I was on the phone with him for over an hour and he was really good. Honestly he has the patience of a saint and should be commended! Excellent Customer Service!
24 October 2025
Unprompted review
Reply from Weekender Breaks
Dear Mrs. B,
🌟 Thank you so much, Mrs. B, for your wonderful review! We’re thrilled to hear that Rohan provided you with such exceptional service and helped you find the perfect holiday deal. Your kind words truly mean a lot — we’ll be sure to share your feedback with him. 😊✈️ We look forward to helping you plan many more great getaways in the future! 💛
Kind Regards,
Weekender Breaks
Rohan did his very best to
Rohan did his very best to
Come up with the dates and ,airport that would work for us.
22 October 2025
Unprompted review
Reply from Weekender Breaks
Dear Paul,
Thank you for your lovely feedback 🌟. We’re delighted to hear that Rohan did his very best to find the perfect dates and airport to suit your plans 🙌. We truly appreciate your kind words and look forward to assisting you again soon ✈️🌍.
Best Regards,
Team Weekender-Breaks
Reply from Weekender Breaks
Dear Respective Customer,
Thank you so much for your wonderful feedback! 🎉
We’re thrilled to hear that you had an amazing time with your Tier 2 experience — your excitement truly means a lot to us.
We can’t wait to welcome you back for another unforgettable trip soon! ✈️✨
Warm Regards,
Team Weekender Breaks
Mystery Holiday
The person we spoke to really went above and beyond to help arrange our mystery trip.
19 October 2025
Unprompted review
Reply from Weekender Breaks
🌟 Thank you so much, Jemma, for your lovely feedback! 💫✨
We’re thrilled to hear that our team went above and beyond to make your Mystery Holiday booking experience special! 🎁✈️🌍 Your kind words mean a lot to us, and we’re so glad you enjoyed the excitement of planning your surprise getaway. 😄🧳💙
Wishing you an unforgettable trip full of fun and adventure! 🌞🌴
Warm regards,
Weekender Breaks
Reply from Weekender Breaks
Dear Thomas,
Thank you for your kind words! 😊 We’re so glad to hear that Rohan was able to assist you and make your experience a great one. 🙌✈️
We look forward to helping you with your next adventure! 🌏✨
Kind regards,
Team Weekender-Breaks
Had a really good experience with…samrat
Had a really good experience with Samrat he made our day with great service and a great destination.
He is very clear and articulate
15 October 2025
Unprompted review
Reply from Weekender Breaks
Dear Dawn,
Thank you for your lovely feedback 🌟. We’re so glad to hear that Samrat made your day with his excellent service and helped you find a great destination 🙌. It’s wonderful that you appreciated his clear and articulate communication — we’ll be sure to share your kind words with him ✈️🌍.
Best Regards,
Team Weekender Breaks
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