WED4LESS OUTLETS Reviews 

I found my dream dress today with the help of the wonderful dawn, I already gave her a challenge with a short deadline but she exceeded any expectations I had. I was worried I wouldn’t have the bridal but oh my goodness she chose the most beautiful gown ever. I have never put in something that I felt was “me” and I I have truly never felt more beautiful. Thank you x

What a fabulous experience Debbie certainly knows her stuff. Very professional and gave honest opinion on the choices she made. We cannot thank her enough for the great service we had today choosing ‘the’ dress and yes she said ‘yes’. All staff were friendly who we met. Thank you so much Helen and Her mum x x x

Dear Head Office,

I am writing to express my absolute disgust and disappointment regarding the service I have received from your company.

From the day I placed my order, worth nearly £1,000, there has been a complete and utter lack of communication. Not once have I been proactively updated about the status of my purchase. As a customer spending a significant amount of money, I expected a basic level of service and courtesy. Instead, I have been met with indifference at every stage.

When I contacted Head Office to seek an update, I took the time to write a detailed explanation of my concerns and frustrations, spanning almost an entire A4 page. The response I received was little more than four lines that effectively said, "Wait your turn and it will arrive when it arrives." There was no apology, no understanding, no reassurance, and certainly no attempt to address the concerns I had raised. It was dismissive, uncaring and frankly insulting.

What has disappointed me most is the complete lack of customer care shown by Head Office. At no point have I felt valued as a customer. Your attitude appears to be that once you have taken a customer's money, their concerns simply do not matter.

For clarity, this complaint is not directed at the staff in your Halifax Dean Clough store. The team there have been polite, helpful and understanding throughout. In fact, they openly acknowledged my frustrations and advised that they have received multiple complaints from other customers regarding the poor communication and treatment they have experienced from Head Office. That alone should be setting alarm bells ringing within your organisation.

The issue is not the store. The issue is Head Office and what appears to be a culture of complete disregard for customers once an order has been placed.

I can honestly say that this has been one of the worst customer service experiences I have encountered. Had there been honest communication, regular updates and some evidence that customer concerns actually mattered, this situation could have been avoided. Instead, I have been left feeling ignored, frustrated and utterly let down.

Would I shop with your company again? Absolutely not.

I would not return to your Halifax Dean Clough store, nor would I recommend your company to friends, family or colleagues based on this experience. When customers spend close to £1,000, they expect professionalism, communication and respect. Unfortunately, your Head Office has demonstrated none of these qualities.

I hope this complaint is taken more seriously than my previous correspondence, although based on my experience so far, I am not holding my breath.

Yours faithfully,

A very frustrated customer that will not return or re-purchase from you again. It takes a lot for me to leave a review and especially a negative one but this deserved a negative.

at first, the manager in west bromwich was very welcoming and amazing to try dresses on with but going back a whole four months later, they were very not into the whole interaction as if they got their money and was done with my mom and i. when trying on the actual dress for my prom, it was clearly poorly made with threads coming off it, the dress was also far too big and the workers blamed me for “losing weight” when i was clearly the exact same size. we took it home anyways after signing a contract without being given a chance to read it and when trying on the dress a second time at home it gave no support and the strap ripped just from putting my boob into the dress. from further inspection of the dress i realised the whole thing was like that and even the other strapwas on its way out, after paying £500 for a dress and a plastic bag i expected a little more from it. i’ve got two weeks left till prom and no place to alter it with no time to find another dress

On the initial visit to choose a wedding dress for my fiancée, the staff were good in helping he choose a suitable dress (it was not a traditional white wedding dress, but more of a bridesmaid dress instead). It apparently takes 17 weeks for them to have the dress made, and we were informed that we would have to make our own arrangements for any alterations which we understood as they are not made to measure. Once we got the call that the dress was ready, we were not allowed to simply turn up and collect it but had to book an appointment which were limited in availability and would have meant that we would have to wait another two weeks for a weekend appointment. However, we did get a call back that an appointment had become available sooner. And then the problems started. Upon arrival to collect the dress, we were not allowed to try the dress on first but were forced to sign to say that the dress was OK before we could even inspect it, which left us with little option. Once my fiancée tried the dress, it was ill fitting, damaged clasps and a slightly different material to the one she initially tried and ordered, but again had no choice but to accept the dress. Once home, the more we thought about it, the more it seemed that something didn't feel right with the situation so we called the shop to raise our concerns, but the only solution offered was that we could bring the dress back for inspection, with a view to potentially do a rush order on a new dress IF they agreed with our concerns, but then that would not leave us enough time to have any alterations done, and there was no guarantee that a new dress would be any better. So, we have had to work with the dress we have and arrange for a professional tailor to make alterations which has cost more that the cost of the dress itself. The tailor has also informed us that for the type of dress we ordered, that we were incorrectly advised on sizing. The whole situation from the point of collection has left a really bad taste in our mouths, as it is simply unprofessional to force someone to accept goods without being able to inspect/try on!

Be very wary of using this company.

EDIT: Following on from the reply from the company:

On collection, we were categorically told that we could not inspect or try on the dress unless we signed for it first to say that it was OK, which clearly it was not, and I suspect that you realised this hence forcing us to sign for the dress first.

Following my complaint over the phone, yes you offered to have a look at the dress but given the timescales involved, it would not have left us enough time to have any alterations made (which are significant as the dress was not the same as the one tried on in the shop), and having consulted with a professional tailor to work with what we have, she has advised that we were advised incorrectly in terms of sizing with a view to having alterations made, and I trust the professional over yourselves.

I wish we had read the reviews before we visited as these problems seem to be a common theme, and we would definitely advise people to avoid this company.

I said yes to the dress today! I also visited a couple of weeks ago, and on both occasions I was looked after by Sandra.
Sandra was absolutely lovely, professional, and genuinely sincere. She made me feel comfortable from the moment I arrived and took the time to listen to what I was looking for without any pressure. Her knowledge, patience, and friendly approach made the whole experience so enjoyable and special.
Thank you, Sandra, for helping me find my perfect dress. I would highly recommend this bridal shop to any bride-to-be looking for exceptional service.

I’ve had such a wonderful experience buying my dream wedding dress at their Great Bridge/West Bromwich store. From when I first visited, back in February, Dawn was extremely helpful and let me choose several dresses to try on, eventually finding ‘the one’. Today I’ve been to collect my dress and, despite it being busy in the shop, Dawn could sense I was anxious about the dress fitting and so she found the time to let me try it on before taking it home.

I would recommend Dawn and Wed4less to anyone in the Midlands who is looking for a wedding, bridesmaid or prom dress.

I visited today with my daughter for her prom dress. Selina greeted us on arrival and couldn’t do enough to help. My daughter fell in love with a dress which wasn’t actually available but Selina went above and beyond to accommodate. I would 100% return in the future. The lady and manager in the office was lovely and super friendly and professional. The only criticism I have is I think for the price of the dresses you should get a proper dress bag not just a bag like from the dry cleaners. I should have mentioned at the time for them to rectify but didn’t think about it until afterwards. Service was 10/10

Michaela was amazing at the Newcastle shop… she was honest and really helpfully. My daughter needed up with her perfect dress and Micheala was great by helping her picking it out ❤️

Michaela helped us to pick out my daughters prom dress, she was absolutely amazing made my daughter feel like a princess. She was very respectful and kind. She really made the process easy and enjoyable.

staff and service was helpful

went yesterday just for a browse as i had no idea what style of wedding dress i wanted. i was blown away by the choice. there were racks upon racks of dresses in each size and they were all reasonable priced! i chose 3 dresses to try on and Debbie helped me. it is a very relaxed atmosphere no pressure at all. Aa it happened the first dress i tried on was the one! i would definitely recommend wed4less for anyone looking for a wedding dress.

Excellent customer service from Ashley, she spent a lot of time with my daughter making sure she was happy with her choice before we left.. She left very happy. Thank you

Extremely disappointed. My wedding dress started coming apart at the seams before I had even worn it for my wedding ceremony. The damage was clearly due to faulty stitching, not wear and tear or alterations. A wedding dress should be fit for purpose and survive the wedding day, yet mine was already falling apart.

To make matters worse, customer service has refused to accept any responsibility for what is clearly poor workmanship. A very upsetting experience and not the level of quality or service I expected.

I had such an amazing experience with Wed4Less Halifax from start to finish. My sales assistant Mia was incredibly helpful, accommodating, and genuinely made me feel special throughout the whole appointment. She listened carefully, made me feel completely at ease, and helped turn what could have been a stressful experience into such a memorable and exciting one.
When i arranged a follow up viewing of my dress for friends and family the atmosphere was warm, welcoming, and relaxed the entire time, as it was at the first appointment. Nothing felt rushed, and I truly felt looked after every step of the way.
Thank you to Mia and Heidi for making such an important moment so enjoyable — I would highly recommend Wed4Less to anyone looking for their wedding dress!

Went shopping today in Stockport with my sister . We had a great experience
Staff were so helpful, polite and couldn't do enough for us both. Have ordered my dress . Look forward to collecting it soon.

Really lovely staff at the Stockport branch .Was devastated when I arrived as had been let down by wed2be my dress would not arrive in time for my wedding which gave me 2weeks to find something to be altered . The staff were so nice an understanding listening to my needs .even when trying on they were listening to my comments.Rebecca went and found my perfect dress.Thank you so much .I had a wonderful wedding day in the perfect dress

I had no idea what I wanted walking in and I didn’t know what would suit me! From start to finish Ashley was amazing! She listened to everything I said and even ended up picking out the dress that I chose, to try on (I didn’t know what I wanted and she listened and combined everything I loved into the perfect dress) she was amazing making the experience feel magic! So grateful to ashley in Newcastle shop! And thank you for my dream dress! Couldn’t be happier

Lovely experience at Wed4Less Newcastle with staff member Ashley. She was so patient and helpful - making us feel totally at ease. I found my dream dress and will be returning for my bridesmaids dresses. Ashley is an asset to you. Thank you.

Angie was very helpful picking my mums wedding dress
She was so caring and thoughtful
From start to end we had an amazing experience