On call Agents are the best compared to online agents who will keep on transferring your query to one agent after another without any help at the end of the day...But overall..I'm happy with how fast... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My address was not picked up by Webafrica on their system, but it was installed perfectly by the technicians I'm happy with the service so far.
Company replied
I got reconnected faster than I thought it would take. Very efficient and easy to use webiste and whatsapp chatbox
Company replied
The installation time was slow and lack of communication.as some customers live far from home and want to stay connected to their family.but family is happy now we can connect thank you
Company replied
Company details
Written by the company
Webafrica is one of South Africa’s fastest-growing internet service providers, offering Fibre and Fixed LTE across various networks. Webafrica aims to provide all South Africans with fast, affordable, reliable, and better internet connections. There are also a variety of hardware products that can be purchased from the "Online Store". For more information about the products and services, visit http://www.webafrica.co.za. Need help? Visit our help centre: https://knowledge.webafrica.co.za or chat to us on WhatsApp Live Chat. Live Chat hours: Monday - Friday: 7:30 am - 8 pm Weekends & Public Holidays: 8 am - 6 pm
Contact info
South Africa
- 021 464 9500
- www.webafrica.co.za
3.8
Great
18K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 65% of negative reviews
Typically replies within 24 hours
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Absolutely abominable service
Absolutely abominable service. I cancelled my account and over a month later waiting for them to close it out and release the fiber to the next service provider. Hidden fees, excuses, delays.
Their service is trash.
6 August 2026
Unprompted review
Reply from Webafrica
Hi Gregory,
Thank you for bringing this to our attention. We understand how frustrating it is to be waiting for your account to be closed and your fibre line to be released.
Please be assured that your query has been logged with the relevant team, who are working to complete the cancellation and line release process. They'll continue assisting until the matter has been resolved.
Warm regards,
Webafrica Crew
What made my experience great is that I…
What made my experience great is that I can do anything at any time and it's the best. The VUMA company is great because it helps alot especially with school work and work related I can do my work perfectly fine without any problem, this company is great in fact it is extraordinary great. Keep up the good work, I'm very happy with Vuma
7 July 2026
Unprompted review
Reply from Webafrica
Hey Vvuyi,
We're delighted to know your connection has given you the freedom to work, study and stay connected whenever you need to. Hearing that your service has made everyday tasks easier and more reliable is exactly the kind of impact we strive to have for our customers.
Your support means a great deal to us, and we'll continue working to provide the reliable connectivity and service that help you get the most out of every day.
Kind regards,
The Webafrica Crew
DON'T TRUST AND DON'T SIGN UP!!!
I have been a customer since 2023 and when I cancelled they took R999 from me, after I already returned the router and was told it was part of the T&C's, however during the initial package nobody told me this and IT IS NOT SIGNED ON A CONTRACT!!
After dealing with numerous agents on whatsapp and calls, every agent is confused and the last one said they dont call customers!!!
HERE ARE ALL THE AGENTS I SPOKE TO AND I HOPE THERE IS A SOLUTION TO THIS!!!
THABANG - TODAY TOLD ME THEY DONT CALL CLIENTS???
MAKI - JUST TRANSFERS ME WITHOUT INFO
SINDISIWE - ADVISED ME THAT SALES NEED TO HELP ME SINCE IT WAS SALES THAT DID NOT ADVISE ME ACCORDINGLY.
NOMVULA - FROM THE PROVISIONS TEAM JUST TRANSFERS ME AGAIN WITHOUT ADVISING OR HELPING.
All of these agents I have had to type the same messages and waste MY TIME! Whose going to refund my time?
NOBODY TOLD ME ABOUT THIS CHARGE SINCE THE BEGINNING - CHECK YOUR SYSTEM, BUT THIS ISNT MY PROBLEM!
EDIT: ***MYREPLY***
THE EMAIL ADDRESS PROVIDED DOES NOT EVEN EXIST!!!
I WILL BE HANDING THIS OVER TO THE CONSUMER COUNCIL.
27 July 2026
Unprompted review
Reply from Webafrica
Hi Shane
We understand how frustrating this experience has been, especially having to repeat yourself across multiple interactions without receiving clear guidance. Not being informed upfront about charges and then being passed between teams would leave anyone feeling unheard and inconvenienced.
To provide clarity, the R999 cancellation fee forms part of our service terms and conditions and is applied to specific packages upon cancellation. This is outlined in our cancellation policy here: https://bit.ly/3xkx9jg
Your concern regarding not being informed at the point of sale is important, and we want to ensure this is properly reviewed. The feedback about your interactions with our agents has also been noted, as this is not the level of experience we aim to provide.
We are truly sorry for any frustration caused and thank you for bringing this to our attention. Please feel free to email us at customer-reviews@webafrica.com for any further discussion. Our team aims to respond as soon as possible, with a general turnaround time of up to 24 hours. We are here for you.
Warm regards,
Webafrica Crew
Still no enjoyment with Webafrica customer service
This is a follow up review, since I have still not received the information I requested. I started this journey on 20 July 2026, today is 4 August 2026.
After 5 days of struggling to get hold of someone, I received a response (which was unfortunately not the format that would be accepted by SARS.) I then reached out again to request a new document and the following played out: no response / wrote a 1-star review / was sent a "change of ownership form" of someone else (POPI act who?) as well as the original incorrect document again / replied / was sent incorrect doc / replied / was sent statements from 2018 - 2026 (!!) / replied / am told I can go on my Webafrica profile to download statements (like I haven't tried that yet).
Am I speaking to AI that is unable to understand + convey English terms? My experience with companies that have been known to be challenging (mobile network providers) have been absolutely pleasant compared to this. Your inability to action an extremely simple request is SHOCKING.
4 August 2026
Unprompted review
Reply from Webafrica
Hello Elrike
We understand how frustrating and exhausting this experience has been, especially after multiple follow-ups, receiving incorrect documents, and still not having the correct information needed for your submission. Having to repeat your request and not getting the right outcome would leave anyone feeling unheard and dissatisfied.
We can confirm that your concerns have been raised and flagged with the assigned Invoicing team, with a clear request for them to review your email thread and provide the correct documentation in the required format. They are currently being prompted to respond to you with the necessary assistance as soon as possible.
Your feedback regarding the incorrect information shared, delays in response, and overall handling of your request has been taken seriously and escalated internally, as this is not the level of service we aim to provide.
We will continue to monitor this closely to ensure you receive the correct documentation without further delay.
Warm regards,
Webafrica Crew
I signed up for a Webafrica Vumatel…
I signed up for a Webafrica Vumatel 30/30 Mbps promotional package in December 2025 after accepting the offer via WhatsApp. The promotion was advertised at R395/month for the first two months, increasing to R489/month thereafter.
After my service was activated, I was billed R799/month instead. My account statements reflect these charges, and I have asked Webafrica to explain why my billing does not match the package I accepted.
When I queried the charges on WhatsApp, I was told my service had been terminated for non-payment and that I owed a R999 termination fee. However, my latest Webafrica statement shows a R0.00 balance and records my most recent payment, which appears to contradict what I was told.
I attempted to escalate the matter by email, only to receive an automated response stating that the mailbox is no longer monitored and that support is handled via WhatsApp.
I am simply asking Webafrica to:
* explain the discrepancy between the promotional price and my monthly charges;
* explain why I was told my account was terminated despite my statement showing a zero balance; and
* resolve the matter promptly.
I will update this review once the issue has been investigated and resolved.
Update (6 August 2026): Following Webafrica’s public response, I attempted to contact the email address they instructed me to use. The address returned a 550 “Invalid Recipient” error because it does not exist. I also attempted to contact their general support email, but my message was rejected by their mail server. Despite this, I still have not received confirmation that my billing dispute has been formally registered, nor have I been provided with a dispute reference number or a substantive response.
I have retained screenshots of these failed contact attempts and all correspondence should they be required.
23 December 2025
Unprompted review
Reply from Webafrica
Morning Rifqa
We understand how concerning and frustrating this situation must be, especially when the billing you’ve received does not match the promotional offer you accepted, and the feedback around termination and balances appears contradictory. Clear and accurate billing, along with consistent communication, is essential, and we can see why this has raised concern.
We’d like to ensure this is properly investigated and resolved for you as a priority. Kindly email customer-reviews@webafrica.com including:
The full review details
A link or screenshot of the review
Your registered Webafrica email address
Once we’ve received all the required information, we’ll verify your details and engage the relevant teams to review the billing discrepancy, account status, and termination feedback in full. Our team aims to respond as soon as possible, with a general turnaround time of up to 24 hours.
We appreciate you bringing this to our attention and will work to provide clarity and resolution.
Warm regards,
Webafrica Crew
A Scam
I signed up expecting clear and transparent pricing, but my experience has been the opposite.
After paying R579, I was suddenly told I had an additional outstanding balance of R224.13 without any prior explanation. When I contacted customer support to understand the charge, I repeatedly asked what it was for, whether it would be a monthly payment, and what a "speed fee" meant. Unfortunately, my questions were not answered clearly. Instead, I received vague and confusing responses that left me even more frustrated.
Good customer service is about providing accurate information and helping customers understand their accounts. I shouldn't have to ask the same questions multiple times just to get a basic explanation of my invoice.
I hope Webafrica improves its communication and billing transparency so that future customers know exactly what they're paying for and can receive clear, helpful support when they have questions.
3 August 2026
Unprompted review
Reply from Webafrica
Hi Admin,
Thank you for taking the time to share your feedback. We understand how frustrating it must be to be looking for clarity on your billing and instead feel confused and uncertain about the charges on your account. Having to repeatedly seek explanations without receiving the transparency you're looking for can understandably leave you feeling disappointed.
This is not the level of service we strive to provide, and we'd appreciate the opportunity to help provide the clarity you need.
Please email customer-reviews@webafrica.com with your review details, more information regarding the billing concerns you've raised, the review link or a screenshot, and the email address registered on your Webafrica account. We can only respond once these details have been provided, as they allow us to securely verify your account information.
Our team aims to respond as quickly as possible, with a general response timeframe of up to 24 hours after receiving all the required details.
Your feedback regarding the billing communication and support experience will also be shared with our Service Quality Team for review and improvement, as we're committed to providing clearer communication and a better customer experience.
Warm regards,
Webafrica Crew
What an exceptional service from Jean…
What an exceptional service from Jean Pierre.... Thank you so much...More than anything, all the consultants I dealt with were so good..
May you continue serving others, like how you served me.
3 August 2026
Unprompted review
Reply from Webafrica
Hello Nothando
Your 5 stars made our day 💗
Thank you for taking a moment to share your experience. We are always here to help if you need anything.
Warm regards,
Webafrica Crew
It is next to impossible to get ahold…
It is next to impossible to get ahold of anyone furthermore I have attempted to cancel my service via the app, WhatsApp and phone call on multiple occasions, it keeps saying that my service is cancelled but then I get hit with an outstanding bill, do not waste your time or money with these guys, it’s easy to sign up but impossible to cancel
3 August 2026
Unprompted review
Reply from Webafrica
Hello Brandon
We understand how frustrating this experience has been—especially when you’ve made multiple attempts to cancel through different channels, only to still receive billing notifications. That back-and-forth, combined with the difficulty in reaching support, can be incredibly discouraging.
From our side, we can see that our Billing Support team has engaged with your account and clarified that there are outstanding amounts for April, June, and July, along with a termination fee, and that April’s balance needs to be settled to resolve the billing discrepancy.
That said, your concern about the cancellation process and conflicting messages on your service status is completely valid. This is not the seamless experience we aim to provide. To assist, we have arranged for our Collection team to review your account and call you to discuss the account status and the next steps ASAP.
Warm regards,
Webafrica Crew
Webafrica is a waste of time they only…
Webafrica is a waste of time they only care about sales I have a problem with my internet I have been struggling to get hold of them since this morning 7:30 and I only got through to them about 12:00 the afternoon and I found they put me through to support service then customer care and then to sales my got the sales they put me through again to support service and when they wanted to put me through to support service the consultant put the phone down and I'm still struggling and my internet is still off webafrica waste of time
1 August 2026
Unprompted review
Reply from Webafrica
Morning Ashley
We understand how frustrating it must have been trying to get assistance while your connection was down, especially after being transferred multiple times and not getting a clear resolution.
We can see that our support team did connect with you on Saturday and assisted with troubleshooting—confirming your line was active, guiding a router restart, and verifying with your household that the connection and speeds were restored. They also clarified the upgrade payment query and advised that no further payment was needed.
Warm regards,
Webafrica Crew
I warn customers to carefully think…
I warn customers to carefully think about using WebAfrica. All they care about is Sales. Dont waste time in calling the 021 no nor the what's app no. We have tried for _ days to SPEAK to someone; ive made a record of dates and times. You get put through to robots and your query does not fall in any of the 3 listed categories. Tried all 3. You get asked if we want "human" help; type in YES. You then get routed to the 3 categories again and again and again. Pls dont waste time with WebAfrica; go via Vodacom, Telkom etc for wifi services. At least they are reputable and you get to speak to people.
31 July 2026
Unprompted review
Reply from Webafrica
Hi Shami,
Thank you for bringing this to our attention. We understand how frustrating it must have been to spend several days trying to reach support without being able to speak to someone directly.
To help us investigate your experience thoroughly, please email customerreviews@webafrica.co.za with your account details and a summary of what you've experienced. Our Customer Reviews team will review your case and work with the relevant team to assist you further.
Warm regards,
Webafrica Crew
Lack of service
We have a logged a call with your call centre to have our line connected due to branch that fell on line and snapped it off completely. Were told they will send out team to have line reconnected within 72 hrs and then when deadline past they closed case and said there is nothing wrong with line and its connected. This is not even a software issue where it can be disputed as this line is literally hanging so what how they concluded that its fixed maybe you can share.
28 July 2026
Unprompted review
Reply from Webafrica
Hello Alvin
We hear how frustrating this must be, especially with a visible line break and conflicting updates on the case.
We can confirm that this should not have been closed while the line is still physically disconnected. We want to get this properly investigated and resolved without further delays. Please email customer-reviews@webafrica.com with your review details, a screenshot or link to this post, and your registered email address so we can securely access your account and re-engage our network partners with the correct context.
We will ensure the fault is reassessed as a physical line issue and that the necessary team is dispatched. Once we have your details, we will take ownership of the follow-up and keep things moving toward a clear resolution.
Warm regards,
Webafrica Crew
Wow I can say a lot I just having fun…
Wow I can say a lot I just having fun im only paying 399 for unlimited wifi every one is busy enjoying ...my smart tv working 100% with your router will never let you down thank you guys
30 July 2026
Unprompted review
Reply from Webafrica
Hi Solombela, thank you for the fantastic review! We're thrilled to hear you're enjoying your unlimited fibre service and that your Smart TV is working perfectly with your Webafrica router. Knowing you're having such a great experience means a lot to us.
To make managing your service even easier, you can use the Webafrica app to keep track of your connection, usage, and account anytime: https://knowledge.webafrica.co.za/index.php/knowledge-base/where-can-i-download-the-webafrica-mobile-app/
Warm regards,
Webafrica Crew
Awaiting assistance
Hi, I wrote a review here over a week ago with a plea for assistance, I am still waiting for a call. Please, I am tired.
Thank you for a response! I have received non of this information and have no issue paying if it is explained. Please can you arrange to send me an email with a account attached and then I can pay and have this done with - thanks
16 July 2026
Unprompted review
Reply from Webafrica
Hi Shanni,
Thank you for your follow-up. We understand how frustrating it must be to still be seeking a resolution to your billing concerns, especially after previously reaching out for assistance and waiting for feedback.
We've reviewed the account and can see that you were sent feedback by email confirming that the June subscription will be credited to the account. We can also confirm that the credit has been successfully applied.
Based on the account review, the remaining balance relates to the R999 cancellation fee together with the May subscription. As the cancellation request was submitted during April, the required one calendar month's notice applied, which meant that the service remained active during May. This is why the May subscription charge remains payable and why you're seeing the debit order attempt for R1518.00.
We recognise that this outcome may not be the one you were hoping for, however we'd like to assure you that your concerns have been reviewed.
Your feedback regarding your experience will also be shared with our Service Quality Team for review and improvement.
Warm regards,
Webafrica Crew
I got everything fast on time
I got everything fast on time, they registered me yesterday, and today the installation team came to install, after 2 to 3 hours I received an sms for activation and the password.
Am so happy for Webafrica they are really trust worthy. Even the agent Lady didn't want the upfront payment.
30 July 2026
Unprompted review
Reply from Webafrica
Hey Lindiwe,
We're thrilled to hear how quickly everything came together, from your registration to the installation and activation. It's wonderful to know that the process was smooth, efficient, and exceeded your expectations.
We look forward to keeping you connected and delivering the same great service for years to come.
Pop over to your app store and search “Webafrica” to download the app and get started 🚀
Warm regards,
Webafrica Crew
My complain was attended to immediately…
My complain was attended to immediately as the installer personally called me to inform me that he was on his way. And not forgetting how humble he was. Keep it up Webafrica. You never dissapoint.
30 July 2026
Unprompted review
Reply from Webafrica
Hi Rachel, thank you for your wonderful feedback! We're delighted to hear that your complaint was attended to so quickly and that your installer kept you informed every step of the way. It's especially rewarding to know their humility and professionalism made such a positive impression.
Your support means a lot to us, and we're grateful for your continued trust in Webafrica. To make managing your fibre even easier, you can use the Webafrica app to keep track of your connection, usage, and account anytime: https://knowledge.webafrica.co.za/index.php/knowledge-base/where-can-i-download-the-webafrica-mobile-app/
Warm regards,
Webafrica Crew
1.Can't get hold of you telephonically
1.Can't get hold of you telephonically. 2.Your sales lady when I enquired about an upgrade did not give me all the detail.
3. It took so long to get payment voucher and all this resulted in my household being without fibre for 2 full days.
27 July 2026
Unprompted review
Reply from Webafrica
Hi Raquel,
Thank you for taking the time to share your feedback. We understand how frustrating it must have been for your upgrade journey not to progress as smoothly as expected, particularly when you were trying to arrange an upgrade and were left without connectivity for two full days. We can appreciate the impact this had on your household and daily activities.
While we're pleased that you were eventually assisted, we recognise that the overall experience fell short of the standard of service we aim to provide. Clear communication, accurate information, and a smooth upgrade process are all important parts of the customer experience, and we appreciate you bringing your concerns to our attention.
Please be assured that we take feedback like this seriously. Your comments regarding the upgrade process, communication, and payment arrangements will be shared with our Service Quality Team for review to better understand what went wrong and identify opportunities to improve the experience going forward.
We're committed to delivering a service that meets our customers' expectations and to continuously improving the support and experience we provide.
Warm regards,
Webafrica Crew
Reply from Webafrica
Hi Alison
Your 5 stars made our day 💗
Thank you for taking a moment to share your experience. We are always here to help if you need anything.
Warm regards,
Webafrica Crew
Staff was friendly and efficient
Staff was friendly and efficient, explained everything well and the installation was quick.
30 July 2026
Unprompted review
Reply from Webafrica
Hey Siphokazi
Thank you for the fantastic rating 💗. We’re committed to keeping things simple, reliable, and stress-free for you.
Warm regards,
Webafrica Crew
After the installation of the WiFi
After the installation of the WiFi, the installers left without finishing everything and said there's still a problem outside, they then left without the service running , however on another day,the service did start running but the installation setup is not complete, fibre wires are still exposed to rain and the weather ,also these cables are a threat to visitors and children that may visit. yesterday we did not have WiFi all day because of this setup. Can we please get an installer to come fix this problem , thank you.
24 July 2026
Unprompted review
Reply from Webafrica
Hi Lungelo,
Thank you for bringing this to our attention. We understand your concern, especially with the installation being left incomplete and the exposed fibre cables creating both a safety risk and affecting your service.
Please email customerreviews@webafrica.co.za with your account details, installation address, and, if possible, photos of the exposed cabling. Our Customer Reviews team will investigate the matter with the relevant team and ensure the appropriate action is taken to address the installation.
We look forward to assisting you.
Warm regards,
Webafrica Crew
I've paid my vuma account but now its…
I've paid my vuma account but now its not working and also you changed the easy number and the password that was given to me its not working and its disturbing my kids because they need to do school work please fix it 😢
28 July 2026
Unprompted review
Reply from Webafrica
Hello Mathapelo
It’s clear how stressful this has been, especially with your children needing a stable connection for schoolwork. Not being able to get online after making payment, along with login details not working, is incredibly disruptive.
Our Support team connected with you via chat earlier today and worked on your line remotely. As part of the troubleshooting, we asked you to restart your devices to restore the connection. If you haven’t already, please try restarting your router and devices again and test the connection.
If the issue is still not resolved, please reach out to us via WhatsApp so we can assist you ASAP. There is a possibility of a line fault, in which case we will work with our Vumatel partners to restore your service as quickly as possible.
We are committed to getting this resolved so your household can get back online without further disruption.
Warm regards,
Webafrica Crew
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