Pact Reviews 

The customer service was above and beyond. Even though I had ordered through Macys they made sure to take care of me and the quality and fit of the clothes is my FAVORITE for traveling!! Will be a regular customer and highly recommend.

I was having a trouble with a gift that I needed to exchange and Kristen was so helpful and kind. I shared that I had received a pair of pajamas as a gift because I'm undergoing cancer surgery and she expressed her sympathy and well wishes. This is Above And Beyond. Thanks.

I just received my first ever pact order and I will NEVER order again. Unfortunately I placed a second order before the first arrived.
I seriously question their organic and chemical free claims. As soon as I opened the packets of clothing a stong chemical smell hit my face and my face is now bright red and itchy. I have NEVER had this issue with other 100% GOTS certified brands. I call bullshit.

I placed 2 orders only to have both of them cancelled. After the first order Pact stated that sometimes if the shopping cart is open too long, it will cancel out the order (strange since the payment went through). I placed an order a second time in record time only to have the same thing happen. The 1-800 service number is of no help, was unfriendly and did not make you feel valued as a customer. Steer clear of this company!

This was my first time ordering from Pact. But I found exactly what I was looking for, which was organic cotton products. I had bought the Organic Cotton Quilt. It is the best quilt I have ever had! So beautifully oversized, no one can steal the covers lol. It is breathable but still warm. I can cover my head and can still breath. It really is the best and most comfortable quilt!! And the company is so gracious and helpful. This is the best company and I am now a lifelong customer. The quality of the products is outstanding! Pact Love!!

Pact's customer service is top-notch! Victor is so knowledgeable and helpful. He helped me with my item re-stock issue while treating me like a valued customer. Couldn't be happier with my experience!

I contacted Pact after hours with a refund issue and was pleasantly surprised that they responded and resolved the issue immediately. Their customer service is as amazing as their high quality clothing. So pleased!

My husband and I love this company and have had great experiences with them and their clothing. I just placed an order and one of the items was not true to size. I contacted them by email and my issue was resolved immediately. Happy to due business with an ethical company selling organic clothing.

Besides the obvious wonderful sustainability practices, the clothes are well made. When I received them they're good quality and fit well. The styles are classic and look good on. I didn't have to return anything. And most importantly, they're really comfortable. Finally, one of my deliveries was either stolen or there was a problem and they offered reimbursement or exchange right away. So five stars on the customer service too.

I just briefly want to say that I'm unsure about the quality of the clothing sold here. They are usually ill fitting however the best product I have recieved is there tank tops. Unfortunately after owning them for several months and washing gently in cold water they have became ill fitting aswell. For some reason I cant attatch photos of what I mean? The issue is with the fabric on the edges becoming stretched and now lifting alot!

Wear Pact used to be one of my favorite companies, and I have ordered from them for close to a decade, on a fairly routine basis. Last year I ordered organic towels and sheets and got great products. A few weeks ago I went to place an order for one on sale item. The item was shipped to an ancient shipping address, and shipped out so promptly that I didn't have a window of time where I could call customer service and fix it. When I was able to call, maybe twelve hours after the order was placed, a woman on the phone told me there was nothing she could do, but that I should be issued a full refund automatically once the package was returned to their warehouse by the post office. Two weeks later, there was no refund on my method of payment, so I called again. The connection quality was so bad that I couldn't hear what the person was saying other than the word "refund" so I said ok and then they disconnected the call. Well, they refunded me a third of my order to my bank account, and two thirds as "pact cash". By splitting it up, I cannot buy anything on their website without giving them additional money.

It's also a terrible experience now to try and log in. Have had to reset password, etc and it's a pain.

In short, I will never recommend this company again, or buy anything from them.

First off I love the Fit & Flare Open Back Maxi Dress! It’s gorgeous and so comfortable and functional. I ordered some other items that didn’t end up working out..so I had to return those other items.. But I was impressed with the customer service, the kindness and generosity. They sent me a second dress for a small mistake that had been made.

Overall disappointing experience. Dress was nice quality but but not as elegant as the photos and felt a bit "mumsy". The main problem was that it runs very very large - I ordered my normal size and could probably fit in 2 sizes smaller. I was then shocked to find it would cost me £16 to return it. I won't be buying again.

Company lied about taking back my order after agreeing in writing. Also was cancelled well in advance of shipping.
Awful, untrustworthy company. 0 stars out of 5.
Do not buy from.

Excellent customer service after damaged package. Thank you, Victor and Pact!!

The customer service was awful. I ordered 5 items however 1 item was out of stock. I was charged for all 5 items and contacted PACT customer services. They were incredibly rude and insisted I only paid for 4 items. I had to send 4 emails before they escalated my case to their finance department. I eventually received a refund for the item they cancelled. It's disappointing and has put me off ordering again. The clothes was OK quality for the sale price. I never complain online, but have taken the time do so. Buyer beware.

I want to like them because of the materials they use but to pay $12 to ship one item is ridiculous. On top of that my item was delayed in shipment then delivered to the wrong house. And again for that experience I paid $12. When I alerted customer service they said I would get a full refund- a week later nothing happened and had to contact them again. Then they processed the refund but didn't refund my shipping like they said they would- which again was the whole issue with the order. So I've had to reach out to customer service several times and still don't have my money back. I won't shop here again

I love the sustainable clothing, and I have already purchased a lot of great staples from Pact. I've had two garments with minor tears at the seams so far, but the company rectified the situation quickly and easily. Hoping that continues to improve because I'm a big fan!

Victor made everything really easy for me after I received the incorrect items. I sent my receipt along with a photo of what I received. They shipped the correct items out right away and gave me instructions for donating the incorrect items if I decided not to keep them.

They only allow you to return an item via DHL. I would have to travel more than 10 miles to get to the closest collections point, and I would be charged for the return on top of that! I'm in the UK and the shipping and return cost would be close to the cost of the item (not counting the cost of transportation to the dropoff point).

Will probably just donate the item to charity as I don't have the time or money to deal with this. Never using Pact again.