Wear Felicity Reviews 

I received a bracelet from this company as a gift and was initially very happy with it. However, after just a couple of months, the picture fell out and was lost — which was extremely disappointing, especially given that it was meant to be a sentimental keepsake.

I contacted the company, but it took several days to get a response. When they finally got back to me, I was told that there was only a 30-day warranty. All I wanted was to return the bracelet and have the picture replaced, which I feel is a reasonable request. A reputable company would at least try to accommodate this kind of situation, especially when the product fails after such a short time.

After several back-and-forth emails, all they offered me was a small discount code to buy a new one. Frankly, after this experience, I have no interest in spending more money with them. I’d rather support a business that values their customers and stands by their products.

This entire experience was frustrating and disappointing, and I want to share it to help others make a more informed decision. I wouldn’t recommend this company based on the quality of the product or the level of customer service I received.

Customer service was really helpful and understanding and replied fast and easy. Resolved my problem easily.

I love the prompt response with the answer to my question. I’m super excited to gift this item. I can’t wait to see it myself and I’m considering buying a sun catcher or 2 for other gifts!

International shipping, so tlit took so long, but always received answers and updates when it was possible.
At the end, it was the most perfect gift I ever sent

Customer service was incredible! And beautiful heart felt jewelry!

Customer service beyond I’ve ever had. You have a caring staff and I so appreciate Jaelyn and her assistance with the order I placed. I have worked customer service for 35 years and I’m grateful to have someone take the time to make sure my order went to the right address for my granddaughter. Thank you so much ❤️❤️❤️

Very helpful

You replied in a timely fashion. I do however, wish you had a contact phone number, instead of receiving all the emails I have received. Look forward to receiving the bracelet I ordered.

They responded and helped very well and quick

Prompt emails back with photo request and ordering was fast and easy

As I was checking out I put the incorrect email address. I reached out to Wear Felicity and they were able to help me with my correct email in less than 24 hours.

I placed an order and it arrived after taking a very long time and 2 requests to customer service for status. I had uploaded a photo and name for the charm and when I finally received it - it was a stock photo of a dog and the word DOG not my pets name. I have reached out to customer service 4 times and no reply - silence. WORST ORDERING and customer service.

These are a gift so i have to wait and see if they don't break when they put them on. They are lovely pieces though.

When I had a problem, they stepped up and made it right. Good company.

I love your products - I bought a snowman ornament a couple years ago for my husband and daughter and love it. I had some questions this time because I wanted a phrase inside not a picture. The individual I asked was very helpful and polite so I ordered a bracelet for my daughter as a result. Very professional and great products. Thank you!

Wear Felicity is a great company! Their products are quality, beautiful and affordable!! Their customer goes above and beyond!!

I received a timely and courteous response and my issue was quickly resolved.

The ability to see the photo was hard enough, but two of my five bracelets were too blurry to make out the faces. When I wrote to customer's service they sent a reply telling me to take a video of the photo inside the bracelet??? Have you ever tried to do that.? Then I'm to send them the video for them to review and they would let me know their results.