i can't speak highly enough of samphire,.. the staff are personable, efficient, reliable, Their customer support team are helpful and very supportive, quick to get back to you, the best umbrella... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
There has been the odd bump in the road, with joining both a new agency and a new umbrella company. However, Sapphire have been excellent throughout. I spoke with the lovely Hannah today, who was noth... See more
Company replied
Incredibly efficient, 100% reliable, and easily the best payroll experience I’ve had in my contracting career. Setting up my account was completely hassle-free, and I get paid on time every single wee... See more
Company replied
Ive been with this company for a few years and i can honestly say it’s been the perfect partnership so far. It’s very well priced and the customer service it’s impeccable. They’ve added The WhatsApp w... See more
Company replied
Company details
Written by the company
Being the most trusted global partner to the recruitment industry and the number 1 company to work for in UK doesn't come easy but Sapphire's vision, values and purpose bring our mission to be number one alive. Sapphire offer employment solutions, payroll and accountancy services, international payroll services and bespoke tax advice under one big umbrella whilst offering a host of other benefits and rewards. What's more, we're an employee owned company so our employees benefit financially as they join us on the journey to number 1. Putting our customers at the heart of what we do is our second nature and Sapphire's unique service offering sets us apart. Don't delay, contact us today.
Contact info
Ack Lane, Bramhall, Cheshire, SK7 2BY, Stockport, United Kingdom
- 01625 539 997
- support@sapphireorg.co.uk
- www.wearesapphire.co.uk
4.7
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
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This would have been 5 stars if the…
This would have been 5 stars if the original issue had not been your companies mistake to start with, but your team have rectified this and I am really happy with the service.
8 September 2026
Reply from Sapphire
Hi,
Thank you for your review.
We're sorry to hear your experience wasn't up to Sapphire standards originally but really glad to hear we were able to rectify this.
Thanks,
Sapphire
Just signed up and honestly the hoops…
Just signed up and honestly the hoops to jump through to get paid for hours you have worked. My agency had done everything on their end. I have used various umbrellas in the past but they could all pay out same day. I was told I could when I signed up Sapphire and once signed up they told me it was Fridays. Even with advance request one person was telling me one thing and then someone else told me something different via email. Communication between departments was poor and it seems more about getting you signed up than actually providing a service once you had.
15 September 2026
Reply from Sapphire
Hi Mark,
Thank you for taking the time to leave your review.
Firstly, I'd like to apologise for the frustration and confusion you experienced during your onboarding process. We take all feedback seriously, and I appreciate both your patience while I investigated the issue and the time you spent speaking with me today.
Following our discussion, I can confirm that incorrect information was provided regarding the payroll cut-off time. Due to some recent internal process changes, there was a misunderstanding which resulted in inconsistent communication from our teams. I have raised this with the relevant departments to ensure the correct information is shared going forward and to help prevent a similar experience for others.
I'm pleased that we were able to discuss your concerns and reach a resolution together. We genuinely appreciate you giving us the opportunity to put things right, and we hope that your experience moving forward reflects the level of service we strive to provide to all of our workers.
Should you have any further questions or need any support, please don't hesitate to get in touch.
Kind regards,
Hayley Sands
Customer Experience Team Leader
Reply from Sapphire
Thank you for taking the time to leave Sapphire a review :)
Sapphire Customer Experience Team
Sapphire are outstanding for small and…
Sapphire are outstanding for small and owner-managed businesses. Deadlines are met early, the advice is clear and commercial, and they make certain everything we are properly entitled to is claimed and evidenced.
Special mention to Alex, my account manager, who is quite simply brilliant — proactive, responsive, and always a step ahead. I would recommend Sapphire to any small business without hesitation.
15 September 2026
Reply from Sapphire
Hi Mamacs,
Thank you for a lovely review and we will pass your feedback onto Alex!
Best wishes,
Sapphire Customer Experience Team
Great customer service
Great customer service - always very courteous and helpful! Hannah in particular was a delight to deal with.
It would be great if they could have a wider FAQ section.
15 September 2026
Unprompted review
Reply from Sapphire
Hi,
Thank you for sharing such lovely feedback and we will be sure to pass this onto Hannah!
Best wishes,
Sapphire Customer Experience Team
Have been a client for the last 4 years…
Have been a client for the last 4 years never had an issue
4 August 2026
Reply from Sapphire
Thank you for taking the time to leave a wonderful review, so glad to see you've been with us for 4 years!
Sapphire Customer Experience Team
Excellent Customer Services
Excellent Customer Services and Support, cannot fault with it
Definitely recommended if the Umbrella company is available for their services.
Keep up the good work..
13 September 2026
Unprompted review
Reply from Sapphire
Thank you for such a lovely review, glad to hear you're enjoying our services!
Sapphire Customer Experience Team
Reply from Sapphire
Thank you for taking the time to leave a wonderful review!
Sapphire Customer Experience Team
Sapphire are a good Umbrella company…
Sapphire are a good Umbrella company who know what they are doing. Easy setup and payments made on time week after you submit your time sheets and expense. No stress!
8 September 2026
Reply from Sapphire
Thank you for your review, so glad to hear there's no stress.
Sapphire Customer Experience Team
Your deduction too bad. I am upset
Your deduct too bad
I can never refer someone to you.i am very upset
11 September 2026
Reply from Sapphire
Hi Imeh,
Thank you for your time on the phone earlier today. I'm really glad we were able to talk through the payments and give more context on the deductions relevant to yourself.
If there is anything at all that we can help with further, we'd be more than happy to help.
Hayley Sands
Customer Experience Team Leader
Incompetent. Avoid at all cost!
Incredibly Incompetent. I haven't received my payment in two weeks. Everytime I call Sapphire they put me on hold just to tell me they'll have to get back to me (which they don't). I've called them almost 10 times now and the same thing happens.
11 September 2026
Unprompted review
Reply from Sapphire
Hi Ishaaq,
Thank you for sharing your feedback. We're very sorry to hear about the delays you've experienced and the frustration caused by not receiving your payment within the expected timeframe.
We understand how important timely payments and effective communication are. Your comments regarding the support you've received have been noted, and we apologise that we have fallen short of the standard you should expect from us.
Please contact our team directly, quoting your details, so we can urgently review your case and provide an update.
Kind regards,
Sapphire
Abia responded to my query with…
Abia responded to my query with professionalism by calling me back and providing appropriate information and confirming with an email regarding the query.
She’s a good listener respectful and ensuring that she returns calls or emails effectively.
10 September 2026
Reply from Sapphire
Hi Lynn,
Thank you for taking the time to leave your feedback.
We're delighted to hear that Abia provided professional service and kept you informed throughout the process. It's wonderful to know that her communication, attentiveness, and commitment to following up made a positive impression.
We will be sure to pass your kind comments on to her.
Reply from Sapphire
Hi Ross,
Thank you for your review.
We're pleased to hear that Hannah was polite and helpful during your interaction with us. Providing friendly and effective support is something we strive for, and it's great to know Hannah delivered this for you.
We appreciate your feedback and look forward to assisting you again in the future.
Reply from Sapphire
Hi Tina,
Thank you for your review :)
The Sapphire Team.
Reply from Sapphire
Thank you for your fantastic review.
We're delighted to hear that you've found us easy to contact and work with. Providing a straightforward and positive experience for our workers is a key priority, so it's wonderful to receive such positive feedback.
We appreciate your support and look forward to continuing to work with you.
The Sapphire Team
Effective communication
Effective communication
Calm and collective team always polite when communicating
Help customers reach their need
Staffs and the team are very supportive
9 September 2026
Reply from Sapphire
Thanks for your fantastic feedback. We're delighted you had a positive experience and look forward to helping you again in the future.
The Sapphire Team
i can't speak highly enough of…
i can't speak highly enough of samphire,.. the staff are personable, efficient, reliable,
Their customer support team are helpful and very supportive, quick to get back to you, the best umbrella company I’ve had, Dealing with them is completely hassle-free,
i can thoroughly recommend this company,
8 September 2026
Reply from Sapphire
Thanks for your fantastic feedback. We're delighted you had a positive experience and look forward to helping you again in the future.
The Sapphire Team
Very efficient!
8 September 2026
Reply from Sapphire
Thank you for your 5-star review. We're delighted to hear that you found our service professional. Providing a high standard of support to our customers is always our priority, and we appreciate you taking the time to share your feedback.
great support and very helpful
8 September 2026
Reply from Sapphire
Thank you for your 5-star review. We're delighted to hear that you found our service professional. Providing a high standard of support to our customers is always our priority, and we appreciate you taking the time to share your feedback.
These people are demanding personal…
These people are demanding personal documents that they have no right to request, and they are withholding my wages. The matter has already been submitted to ACAS.
4 September 2026
Unprompted review
Reply from Sapphire
Hello Vadim,
Thank you for your review.
I am very sorry to hear you have not been paid and that you are have been requested to provide documents.
Please can you reach out to Support@sapphireorg.co.uk or call us on 01625539997 Option 2 and ask for myself as i would like the opportunity to resolve this for you.
Thank you
The Sapphire Team
Megan
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