WD Bathrooms Reviews 

496
•
TrustScore 4 out of 5

4.0

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Rated 3 out of 5 stars

A good job the handyman who was to fit my new shower couldn't come until two weeks after the week he originally promised, because the shower tray and screen took much longer to arrive than anticipated... See more

Rated 2 out of 5 stars

These people are a shower. The person we are dealing with has absolutely no idea about customer service. No one hint of an apology. We paid/ordered a shower on July 23, 14 and they stated: Date plac... See more

Rated 5 out of 5 stars

Desparately needed a tray, enclosure and toilet as plumbers supplier failed to deliver. They had tray and toilet in stock so collected that morning so plumber could fit. Glass parts were delivered by... See more

Rated 5 out of 5 stars

lovely shower enclosure, but there was a small snag. The fitting instructions, especially the pictures were very, very poor. It took me quite a while to figure it out. Surely that is something the ma... See more

Company details

  1. Bathroom Remodeler

Information provided by various external sources

WD Bathrooms - Bathroom Store UK supplying Shower Enclosures and Bathroom Suites now available with UK delivery from WD Bathrooms


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4.0

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TrustScore 4 out of 5

496 reviews

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Rated 1 out of 5 stars

Delivery service is appaling!!!

I was not happy with the delivery of the item
At 8am,nine months pregnant my whirlpool bath was abandoned outside in the street and when asked the person delivering it he said he would not leave it inside let alone he didnt even leave it outside my door it was in the middle of the street stuck to loads of wooden frame...wouldnt want to use them again...

4 May 2013
Unprompted review
WD Bathrooms logo

Reply from WD Bathrooms

Hello Mrs Daud

We are sorry that you did not receive the service you expected.

The delivery service you chose was a FREE pallet delivery (hence there being a wooden frame). You had the option of upgrading to a 2 man delivery service. In this case the driver would have had an assistant to carry the goods into any ground floor room.

For clarity on why the driver left the pallet at the roadside, it has become clear from google street maps that your front door is approx. 6 feet from the actual road. If the driver had of left it outside of your front door then a public footpath would have been blocked.

Our terms state that when receiving a pallet delivery then please have abled bodied persons available as the driver cannot bring the goods inside of the property. Had we known that you were 9 months pregnant and alone we certainly would not have advised this type of delivery.

Once again we are sorry your expectations were not met.

www.wdbathrooms.co.uk

Rated 3 out of 5 stars

Excellent service, but disapointing product

Prompt communication and easy to contact on the telephone to arrange delivery, very helpful and called me back to confirm my order was ready to dispatch. Shower trav dlelivered on a wooden pallet safe and secure. I would have no hesitation buying from WD Bathrooms again or recomending them, but was just a little disappointed by the product its self. My shower tray seemed excellent until I realised the bottom of the tray was below the bottom edges of the tray, meaning I've had to build a frame like a picture frame to stand the tray on, so that I can then bed the center of the tray on compound. Good job I didn't want it flush on the floor. Otherwise tray looks great from above and very solid.

3 May 2013
Unprompted review
Rated 1 out of 5 stars

I have sent 2 E-mails regarding a serious complaint, both of which have been ignored !!

Item damaged when received, sent two e-mails with photo evidence, all of which has been totally ignored. Far from happy with the total lack of interest once item has been sold. However, I am pleased with my purchase, but not with the supplier!!

3 May 2013
Unprompted review
WD Bathrooms logo

Reply from WD Bathrooms

Dear Mr David Puttock

We cannot find any emails from you regarding you order of a twyford shower enclosure. Please forward the sent emails to wdsupport@wdbathrooms.co.uk so we can see exactly where you have sent them. Although a serious complaint, this can be easily be resolved by a quick phone call or email to the above address.

UPDATE:
Dear Mr David Puttock
Thank you for forwarding us the 2 original emails . It transpired that you sent the 2 emails to wdbathroms.co.uk (missing an "o" out of the bathrooms) . We would have replied if you had of sent the 2 emails to our correct email address.

Kindest Regards

Rated 5 out of 5 stars

Magic, Professionals, felt at ease dealing with WD.

Great attitude on the phone, response by email quick.
Products really class at a good price.
It's the first time I have dealt with WD and I experienced a relaxing purchase and delivery of parts including when some cabinets were damaged, these were replaced promptly and in pristine condition.
Thanks to the whole team.

27 April 2013
Unprompted review
Rated 5 out of 5 stars

Very happy with the shower enclosure

lovely shower enclosure, but there was a small snag. The fitting instructions, especially the pictures were very, very poor. It took me quite a while to figure it out. Surely that is something the manufacturer should be informed about.
Basically, once it's put together, one doesn't need instructions again, as it is quite simple. I advise to look up IKEA instructions on any item. very straight forward.

27 April 2013
Unprompted review
Rated 5 out of 5 stars

Fantastic service from start to finish

From start to finish these guys were on top off everything.
Great value and good advice about sizing of products.
I was kept informed via email about my order and delivery took place as planned and I even got a call 1 hour before delivery!
I will use you guys again and have recommended you to family and friends.
Once again, thanks guys!

23 April 2013
Unprompted review
Rated 3 out of 5 stars

Great product - poor after sales service

I was very pleased with the product and the service I received when ordering, but a couple of white plastic washers broke and when I emailed to request a few more to be sent out to me, I've been completely ignored.

19 April 2013
Unprompted review
Rated 4 out of 5 stars

Decent standard of quality and service

I'm not sure the product as delivered was exactly as described on the website (i.e. components were chrome-plated but described as stainless steel). On the other hand, the quality was OK (one niggle: the aluminium channel securing the shower screen really ought to have a plastic stop-end at the top to prevent it filling with water). So not brilliant, but OK. Now installed, it looks good and we all enjoy using the shower!

18 April 2013
Unprompted review

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