Waves Car Wash Reviews 

814
•
TrustScore 2.5 out of 5

2.5

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Review summary

Created with AI, based on recent reviews

Evaluating 159 reviews, most reviewers were unhappy with their experience overall. Customers strongly complained about excessive prices, feeling that the final results did not justify the high costs charged for the service. People frequently mentioned that vehicles were left dirty, noting missed spots on windows and interiors, alongside occasional damage to paint or wheels during the washing process. Some reviewers were happy with the friendly staff and the efficient cleaning provided by certain dedicated teams. A few customers also appreciated the quick turnaround times and welcoming attitude experienced during their regular visits. Additionally, visitors occasionally noted helpful assistance and good overall maintenance standards on their vehicles.

What people talk about most

Service

Clients share ambiguous opinions on service, with some reviewers praising the friendly staff, efficient... See more

Staff

Reviewers highlight ambiguous aspects of staff, as experiences vary widely between visits. While many... See more

Quality

Customers consistently note ambiguous experiences with quality, as opinions on the cleaning services vary... See more

Price

Users describe widespread dissatisfaction with pricing, frequently reporting unexpected price hikes,... See more

Product

Customers expressed widespread dissatisfaction with the product quality and detailing services provided.... See more

Reviews shaping this summary

Rated 3 out of 5 stars

We were at the Lewes location and got the Big Kahona service with the interior with the trunk today 8/8/26 in the afternoon and upon arriving the gentleman taking us in was very pleasant but the gentl... See more

Company replied

Rated 1 out of 5 stars

Beware of this car wash at Church Langley in Harlow. Came back after having a gold wash with extra wax to find they ruined the Alloygators fitted to my wheels by using an acid based wheel cleaner ta... See more

Company replied

Rated 4 out of 5 stars

Macc -Tesco The car wash guys seemed nice but I didn't think it was the best. Windows inside not very clean and a strange white marks to bumpers that the main guy couldn't be bothered speaking to me... See more

Company replied

Rated 1 out of 5 stars

£30 for outside wash, windows cleaned and inside hoovered. Returned to collect my car to find sweet wrappers still remaining by side of front seats, alloys as dirty as before, and storage under parcel... See more


Company details

  1. Car Wash
  2. Car Accessories Store
  3. Car Detailing Service
  4. Car Service

Written by the company

Waves is the UK’s home of car washing and valeting. We are passionate about cleaning cars and Waves has built a commanding presence in the UK car wash market since we started in 2006, reaching millions of customers from hundreds of locations.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

814 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 89% of negative reviews

Typically replies within 24 hours

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2.5

All reviews

(814)

156 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Making it up as they go along

Was quoted £25 today at Tesco Eastbourne for a basic exterior wash. He was either trying to rip me off or getting his English numbers mixed up.

11 August 2026
Unprompted review
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Reply from Waves Car Wash

We appreciate you taking the time to leave a review. We’d like to learn more and work toward a resolution—please contact us customerservice@wavesconsultancy.co.uk

Rated 3 out of 5 stars

We were at the Lewes location and got…

We were at the Lewes location and got the Big Kahona service with the interior with the trunk today 8/8/26 in the afternoon and upon arriving the gentleman taking us in was very pleasant but the gentleman directing us to the proper lane was less than. Pleasant and when the car was finished and I asked about the tire shine he pushed past me, entered my car abruptly and said the Kahuna does not get the tire shine and turned and walked away. I understand now that I need to ask for the tire shine the next time but this particular what appeared to be the crew supervisor needs to lose the attitude. First time in 5 years coming here we were treated this way. Ver t bad for business.

8 August 2026
Unprompted review
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Reply from Waves Car Wash

Thank you for contacting Waves Hand Car Wash. Please note that none of our sites offer the service you are referring to. It may have been at another car wash site located in the Lewes area. Many thanks.

Rated 5 out of 5 stars

Always use the Waves Car Wash at Tesco, Fareham

Always use the Waves Car Wash at Tesco in Fareham. Liam and his team are very friendly and welcoming and make my 6 year old Dacia gleam like new, especially if I pay extra for the liquid polish treatment. Usually drop car off to go shopping and it is almost always ready if I go back after 40 minutes. Been using them for years and I consider the service to be top notch. I am, frankly, surprised at some of the negative reviews I see. 5 stars in my long experience of using Liam's team.

7 August 2026
Unprompted review
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Reply from Waves Car Wash

Thank you for taking the time to leave a review. We're thrilled you were happy with your experience at Waves in Fareham and we look forward to welcoming you again soon.

Rated 2 out of 5 stars

Not worth the money

Not worth the money
Charged £35 for a wash & hoover
Thought it would be a premier service for that price, I was wrong. I usually pay £20 at my local car wash but thought I would give them a try. Waste of money car was still dirty in places. Don’t waste your money

7 August 2026
Unprompted review
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Reply from Waves Car Wash

We appreciate you taking the time to leave a review. We’d like to learn more and work toward a resolution—please contact us customerservice@wavesconsultancy.co.uk

Rated 1 out of 5 stars

Absolute rip off

Absolute rip off. Advertised at £40, then charged £55 or I wouldn't get my keys back. Wrote to customer complaints and got told they had charged the right amount, when very clearly they hadnt. Tesco Highwoods Waves - avoid like the plague

25 July 2026
Unprompted review
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Reply from Waves Car Wash

We appreciate you taking the time to leave a review. We’d like to learn more and work toward a resolution—please contact us customerservice@wavesconsultancy.co.uk

Rated 5 out of 5 stars

We went to Bedworth Car Wash at…

We went to Bedworth Car Wash at Tesco's. They provided an exceptional valet service, including a roof treatment. The cars roof required six washes to achieve the desired cleanliness prior to the application of the treatment, demonstrating a remarkable commitment to detail and delivering outstanding service. Thank you so much for being so professional.

3 August 2026
Unprompted review
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Reply from Waves Car Wash

Thank you for taking the time to leave a review. We're thrilled you were happy with your experience at Waves and we look forward to welcoming you again soon

Rated 5 out of 5 stars

Great job

Blackpool branch Tescos , Clifton industrial Park.
Went there today for the first time was greeted by the manager Nick , what a gentleman 10 out of 10 and colleague Hugh … did a great job on my car. I would definitely be back again , credit to “Waves” well done.😀👍

27 July 2026
Unprompted review
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Reply from Waves Car Wash

Thank you for taking the time to leave a review. We're thrilled you were happy with your experience at Waves and we look forward to welcoming you again soon.

Rated 1 out of 5 stars

Rude staff

Waves at Tesco Guildford
Car was cleaned very well
However, first chap very rude to me - I will not return

27 July 2026
Unprompted review
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Reply from Waves Car Wash

We’re truly sorry your experience wasn’t what it should have been. This isn’t the level of service we aim for, and we’d like to discuss how we can make it better.

Rated 2 out of 5 stars

Charge £25 the answer of the car and an…

Charge £25 the answer of the car and an additional £25 for the inside of the car

A £50 car wash is absolutely extortionate even for London

26 July 2026
Unprompted review
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Reply from Waves Car Wash

We appreciate you taking the time to leave a review. We’d like to learn more and work toward a resolution—please contact us customerservice@wavesconsultancy.co.uk

Rated 5 out of 5 stars

Waves at Tesco

Waves at Tesco, Saffron Walden, this is the fourth time I have been for a car wash there ! Efficient, friendly, and do a good job cleaning my little car !! Would recommend, but I don't want any more people going there as usually very busy !! Good job all of you, and thank you for your service !! Pat.

24 July 2026
Unprompted review
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Reply from Waves Car Wash

Thank you for taking the time to leave a review. We're thrilled you were happy with your experience at Waves and we look forward to welcoming you again soon

Rated 1 out of 5 stars

Waves Eastbourne

Waves Eastbourne, What a load of crap this joint is. Showing board prices - which matched their website listing - then invent there own, up to 50% more, cash only as well, due to machine breakdown. I'm a 80 year old pensioner and asked what would it cost for a wash and dry, then questioned the price given on the website. They replied that prices have gone up, yes into their own pockets. Very bad attitude from their staff. Surely breaking trading act by not displaying correct prices and robbing people left right and centre. This company should be investigated by Trading Standards. Avoid at all costs. Couldn't even get through to complain by phone.
Mr M.B.

23 July 2026
Unprompted review
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Reply from Waves Car Wash

We appreciate you taking the time to leave a review. We’d like to learn more and work toward a resolution—please contact us customerservice@wavesconsultancy.co.uk

Rated 5 out of 5 stars

I have been taking my car to waves

I have been taking my car to waves, Sunbury Tesco car park for a year now. They are so polite and helpful. My car comes out looking brand new every time. Amazing service. I wouldn't go anywhere else .

21 July 2026
Unprompted review
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Reply from Waves Car Wash

Thank you for taking the time to leave a review. We're thrilled you were happy with your experience at Waves and we look forward to welcoming you again soon.

Rated 5 out of 5 stars

Always excellent service

Always excellent service! They hard working and professional team, my car is always cleaned by them on the highest standard.

26 June 2026
Unprompted review
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Reply from Waves Car Wash

Thank you for taking the time to leave a review. We're thrilled you were happy with your experience at Waves and we look forward to welcoming you again soon

Rated 1 out of 5 stars

Failed to clean roof of my



Failed to clean roof of my car down the middle 3 weeks ago. Went a week ago, to get an in and out clean, showed them the pixtures and asked for £3 off the price £27 but they refused 3 times. Manager got involved and was just the same

10 July 2026
Unprompted review
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Reply from Waves Car Wash

We appreciate you taking the time to leave a review. We’d like to learn more and work toward a resolution—please contact us on customerservice@wavesconsultancy.co.uk.

Rated 1 out of 5 stars

Beware - a rip off

This place is a con. It advertises a set of prices but does not stick to them. What they charge is a rip off - I found the car wash at Langley shopping centre infinitely better and nearly half the price. Avoid Waves

17 July 2026
Unprompted review
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Reply from Waves Car Wash

We appreciate you taking the time to leave a review. We’d like to learn more and work toward a resolution—please contact us customerservice@wavesconsultancy.co.uk

Rated 5 out of 5 stars

Hatfield Waves

Hatfield
Fantastic service by Alan.
I was beyond impressed with the time and detail taken. Alan was really knowledgeable and helped me really understand the difference a good polish can make. He demonstrated what the car could look like with detailing and did not pressure me at all. A fantastic experience. Therese

16 July 2026
Unprompted review
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Reply from Waves Car Wash

Your feedback truly made our day—thank you for choosing us!

Rated 1 out of 5 stars

Waves car wash Eastbourne .Abusive Owner

Good morning,
I wish to make a strong complaint, regarding the abusive verbal treatment, that I received from a gentleman? claiming to be the owner of the Wave's car wash at the address above.

15 July, Appx. 10 45am. (Volvo XC40)

I parked my car, at the car wash at 10-45am. Hoping to have my car washed (basic wash) I walked over to see the price list, to check the cost, the owner started asking me what I was doing, I told him and he instantly came up with £25 pounds, indicating that I should take no notice of the price list, I explained that I just wanted a basic exterior wash, the price went up to £30.
The implication being, that, he owned the site and would charge what he wanted.
With that I got into my car, and re-parked it in a Tesco bay.
I went to Tesco Customer Services ,and mentioned the problem, I was told that they cannot deal with such matters, but gave me 'Waves', phone No. I spoke to Steve.
The person that I spoke to in Tesco's said that they also had had problems of a similar nature to mine ,from those in the car wash.
I hope to get your reaction re. the above soon ,hoping not to have to take this further.
Yours
Mr. D. C.

15 July 2026
Unprompted review
Waves Car Wash logo

Reply from Waves Car Wash

We're truly sorry your experience wasn’t what it should have been. We really appreciate your feedback as your input helps us continue working on providing a better experience for our customers.

Rated 1 out of 5 stars

Waves car wash at Dobbies Serpentine…

Waves car wash at Dobbies Serpentine Green Peterborough quoted me £40 for a standard wash and clean inside. The car is a Toyota SUV 4x4 , I expect to pay more and several months ago I paid £30 at a nearby competitor.

15 July 2026
Unprompted review
Waves Car Wash logo

Reply from Waves Car Wash

We appreciate you taking the time to leave a review. We’d like to learn more and work toward a resolution—please contact us customerservice@wavesconsultancy.co.uk

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