It is so refreshing to call a customer service team and actually receive brilliant service. I spoke to Becca who knew exactly what I needed to register a property. To save me waiting on the phone she... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lyndsay at Wave has been absolutely amazing, she went out of her way to call us and sort all of our accounts out which was quite confusing as we have multiple accounts/companies. Lyndsay managed to do... See more
Company replied
Petra was exceptionally helpful. I am 84 years old. She spoke clearly and was so patient and reassured me talking me through each step of the process on my computer until I was able to see my invoice... See more
Company replied
I’m very satisfied with the customer service I received. The advisor I spoke to was extremely polite, helpful and supportive throughout the call. He took the time to explain everything clearly and... See more
Company replied
Company details
About Wave
Written by the company
Wave is an award-winning, national water and wastewater retailer and we’re here to support organisations who are working hard to run better, the businesses striving to grow faster, and the companies dedicated to going greener.
Helping our customers manage their water and wastewater is what we do. We want organisations to count on us to find efficiencies and sustainable ways to reduce consumption, to help drive down water waste, and save money on their bills. We use our specialist knowledge and expertise to support over 300,000 customers from SMEs to the Public Sector, large industrial sites to country-wide commercial organisations.
But our work doesn’t stop there. We’re committed to making a difference in local communities through volunteering, social value days and charity work, as well as enhancing belief and potential amongst the next generation as part of our Social and Sustainability Promise.
Our commitment to our people, customers and our planet has all helped us to achieve the prestigious Water Retailer of the Year award three times, in 2021, 2023 and 2025.
Contact info
PO Box 745, PE29 9PW, Huntingdon, United Kingdom
- 0333 207 9283
- hello@wave-utilities.co.uk
- www.wave-utilities.co.uk
4.8
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dealt with Tracey today over some…
Dealt with Tracey today over some outstanding invoices that hadn't been received, she dealt with my query quickly and easily. Highly recommend.
18 August 2026
Unprompted review
Reply from Wave
Hello
Thanks so much for leaving such a glowing review of Tracey. She'll be delighted to see it too!
I called to ask for a problem to be…
I called to ask for a problem to be solved the person that answered the call Angela was very helpful and has directed my issue to the wright department .
Thank you
17 August 2026
Unprompted review
Reply from Wave
Hello there Fabio
Thanks for taking the time to leave a review of the service you received from Angela great to see she was able to help you!
Have a lovely day!
Spoke to Will today re an overcharged…
Spoke to Will today re an overcharged bill. Soo helpful and patient. And a good sense of humour too. Always useful. And he did what he said he would do. Thanks Will
17 August 2026
Unprompted review
Reply from Wave
Thanks so much Shani for taking the time to leave a review of the service you received from Godswill he will be thrilled to see it too!
Have a wonderful day
Great customer experience
Both Laura and Donna were very helpful this morning and went the extra distance to sort out my query. Great customer service
17 August 2026
Unprompted review
Reply from Wave
Hi there
A big thank you Linda for leaving a review of the service from both Laura and Donna, pleased to hear they went the extra mile to support you too! They will love to see the feedback as well
Have a wonderful day!
Quick friendly and very efficient…
Quick friendly and very efficient service.
The changes requested to our account were made with no fuss and very professional.
17 August 2026
Unprompted review
Reply from Wave
Hi there Gary
Thanks for leaving a review of the service you received. Pleased the team were helpful and professional
Have a great day!
Shannon made my experience very easy…
Shannon made my experience very easy and quick of contacting and cancelling my contract due to moving out the premises. I was expecting back and forth response but no it was really simple.
17 August 2026
Unprompted review
Reply from Wave
Hello,
Thanks so much for the review of the service you received from Shannan she'll be pleased to see the review too!
Have a great day!
Angela was very friendly and helpful on…
Angela was very friendly and helpful on our call today. Very efficient service.
17 August 2026
Unprompted review
Reply from Wave
hello there,
Thanks so much for your review of the service you received from Angela. So pleased it was good!
SENT AN EMAIL AND HAD A VERY QUICK…
SENT AN EMAIL AND HAD A VERY QUICK RESPONSE
17 August 2026
Unprompted review
Reply from Wave
Hello there Mary
Thanks so much for the review of the email service you received.
Have a lovely day
Amanda
Amanda - Friendly prompt and efficient service provided. Very helpful.
12 August 2026
Unprompted review
Reply from Wave
How wonderful to see the feedback for Amanda, thanks so much for leaving it :-) our Admin team really do a wonderful job
Caroline and Emma were really helpful…
Caroline and Emma were really helpful in helping me with my request.
14 August 2026
Unprompted review
Reply from Wave
Thank you so much for the feedback on the service you received from Caroline and Emma they'll be thrilled to see it too!
Olivia was fantastic sorted me really…
Olivia was fantastic sorted me really quickly 100% so happy with every thing thank you
14 August 2026
Unprompted review
Reply from Wave
So pleased that Olivia was able to support you. Thanks so much for taking the time to leave a review Anna
Went on chat
Went on chat, spoke with Andy, very helpful and told me what i need to do
14 August 2026
Unprompted review
Reply from Wave
Thanks for reviewing the service from Andy we love delighting our customers
Excellent live chat service
I got through to a human on live chat. Chloe closed my account with no problems. Very efficient service.
14 August 2026
Unprompted review
Reply from Wave
Thanks for the feedback! Chloe will be delighted to see it too!
I was a bit apprehensive about a…
I was a bit apprehensive about a 'digital' day but I did my first web chat. Initially with Wave Bot who put me through quickly to Caroline and my issue was resolved quickly and a credit refund was sorted. Thank you.
14 August 2026
Unprompted review
Reply from Wave
Hello there, so pleased you used our web chat and got through to the lovely Caroline :-) She'll be delighted with the feedback too!
Thanks
Water usuage check
Very helpful lady. Listened &
Was looking up information to check - re the burst pipe allowance.
Sent emails with clear instructions.
13 August 2026
Unprompted review
Reply from Wave
Hi there Cat,
Thanks so much for the review. Really appreciate you taking the time to leave it. Have a wonderful day!
Done nothing just transferred me to…
Done nothing just transferred me to Anglian water without telling me this or I would have informed wave I had just spoken to them.
13 August 2026
Unprompted review
Reply from Wave
Hi there Alison
I am really sorry to read this review, and I hope we can put things right for you.
I've popped a request for info over to you or you can drop your details over to feedback@wave-utilities.co.uk and we'll look into this for you
Good telephone call to helpful friendly…
Good telephone call to helpful friendly person
13 August 2026
Unprompted review
Reply from Wave
Hello there Tony
Thanks so much for the review we really appreciate you taking the time to leave it! We love it when we can support our customers
Thanks again!
Friendly & Efficient
Lindsey, was great to deal with, so friendly & efficient sorted out my query quickly and with a common sense approach that you don't see that often these days!
Thanks Angela
13 August 2026
Unprompted review
Reply from Wave
Hi Angela
A huge thank you for leaving a fab review of the service you received from Lyndsay. She will really appreciate the feedback too! Have a wonderful day!
Matt Crowther is exceptional!
Matt Crowther is exceptional! Such a hard worker and never a bother to pester for assistance at the drop of a hat. Very knowledgeable, friendly, easy-going and most importantly of all, a fantastic account manager.
31 July 2026
Unprompted review
Reply from Wave
Wow, what incredible comments! These will mean so much to Matt! It's lovely to hear about the impression he has made! Thank you for sharing your feedback with us, Robert! Have a great day - Fiona
Reply from Wave
Thank you for sharing your lovely comments about Mike! I'm so pleased he was able to help with your query. Have a great day - Fiona
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