Waterworld Reviews 

I feel compelled to write a review after seeing just how many 1 star reviews there are on here!
Me and my nearly 2 year old son had the best time at Water World today! He was laughing constantly from the second we got there and then screamed the place down when I told him it was time to leave because he was so desperate to stay.
We came on a Thursday and arrived at 10am and we didn’t queue for anything at all for the first hour or so. Then a few more people arrived and we did need to queue a little bit but not for more than 5mins at a time. Of course if you’re coming at a weekend or in school holidays you’re going to have to queue (I can’t believe the people writing the other reviews were shocked by this).
The lifeguards seemed to be pretty on it really. Edwin was amazing with my Son when we were queuing for the flumes, he made him feel like the bravest guy ever going on the big boy slides.
I also can’t complain about the cleanliness. The changing rooms were spotless when we arrived and I saw a member of staff mopping the floor as we were leaving so they obviously do their best to keep on top of it.
All in all, a great day out for me and my super brave, slide loving little man.

Absolutely disgusted that this place does not offer free carer ticket. This needs to change...most places these days offer a free carer ticket especially if the disabled person cannot attend on their own without a carer. I was going to take my son over the half term, but they will not be getting a penny from me.

Absolutely shocked by how poorly Waterworld handled our recent visit. Despite paying for parking, we were issued a ticket for overstaying by just 30 minutes. It was a bank holiday, the place was overcrowded, and it took ages to get back to the lockers and then out to the car due to the huge queues. We explained the situation, but the company flat-out refused to help or show any understanding. Easily the worst customer service I’ve ever experienced. Definitely won’t be returning, and I’d advise others to think twice before going – especially on a busy day.

AVOID like the plague

Worst experience ever !!!

Spent in excess of £170 to be greeted with dirt and grime freezing water and 30/40 minutes wait times for slides or rings

Searched on the way in by security for food or drink to be well over charged when inside safe to say I left pretty soon after arriving.

Changing rooms weren’t fit for animal use let alone human use. Used sanitary towels left everywhere clearly never cleaned throughout the day or even at all come home and had an another shower immediately as it was that grimey.

Notified staff about the changing areas and weren’t intrested at all also asked them about the water temperature as we assumed something had broken to be told this is how it always is….


Don’t waste you’re money or you’re time attending here will be greatly disappointed.

Sad to say I won’t be returning even if it was free admission…

We decided to visit on a Sunday afternoon hoping it wasn't too busy. It was rammed. The pool was so busy people were tripping over each other, which meant we kept out of the pool and, mainly did the slides, fairly long waits but that was to be expected.
The place started to empty out at about 4pm. At around 5 we had planned to leave but the wave machine then started, as we hadn't been in the waves as it was so busy my son wanted to before left, he's 11 and a pretty confident swimmer but I still went with him, and thank God I did! He was a few meters a head but not out of what I would call a normal safe range for us. However he got caught in a wave and was drifting closer to the wall where the machine was and kept going under water, I was shouting at him to come closer to me, and the life guard was whistling at him, I had my 8 year old with me too so I had to leave her to try and help him, thankfully a group of men who were closer to him grabbed in and brought him closer to me, he was upset, distressed and very panicked. What I don't understand is that if the life guard could see a child in distress, as well as myself and 3 strangers trying to help why didn't the machine get switched off? I did actually ask this but was told it wasn't his job to. I also had to find another life guard to give him first aid as he felt sick and dizzy due to swallowing water, I then had to wait for the duty manager, who spoke to me like I was a toddler at nursery instead of a scared parent who just watched her child almost drown and needed some support and compassion. The incompetence of the life guards in this situation was shocking, the lack of care and reassurance from the management was appalling. I have also emailed my concerns and the incident and have received no reply. as dramatic as it may sound my child could have died. If I had let him go in the pool alone or those men weren't there he would have drowned because it wasn't someone's job to switch the wave machine off. Do better! The idea of this place is amazing but the health and safety aspects are shocking. The amount of kids with bumped heads and nose bleeds were concerning.

Great facility but far too many people aloud in at once.
The day was pleasant until we had to change at the end.
My daughter was very distressed due to the facility being too narrow and a lack of changing facilities.
The lockers are too small for families and the locks are very temperamental with two people locked out by our changing facilities, which again crowded the changing area.
The food was ok, but again we had a 30 minute wait with people also using all tables with towels on seats but no one using them!!!

AVOID!! Will never go back!
£60 parking fine for being mislead at the machine! Waterworld didn t have the decency to assist!
WILL NEVER GO BACK!!

"I recently visited Water World and was thoroughly impressed! The park had a fantastic range of slides and activities suitable for all ages, and everything was well-maintained and clean. The staff was friendly, helpful, and really attentive to safety, which made the experience even better. It was a perfect day of fun and excitement, and I can't recommend it highly enough for families and thrill-seekers alike!"

Feel free to adjust it

Genuinely awful, probably the dirtiest and most run down waterpark in Europe. Super expensive and very over crowded

Parking is a scam / con … oh it a private parking, nothing to do with us.. when you get a £60 fine for being mislead at the machine.. keep away and spend your money at another more reputable place

We paid for vouchers via kids pass in which you pay £20 per persons instead of £24 on the door. You cannot use these online so when I called to query as going the same day was advised that you have to wait 24 hours to redeem? We took the chance and no problem with entry! It was exceptionally busy, ques approx 20 mins. The water had a layer of greasy film on the top and the staircases were all rusted. Changing rooms were pretty grimy was glad to have a shower. Overall wouldn’t rush to go back

This place is totally awesome. 7yo son and I shrieked with joy on the cyclone.

To the folk giving this place 1 star, I give you 1 star. You don't know what you're on about. This place is the most fun you can have with hardly any clothes on.

Absolutely ridiculous policy that as an adult I am not allowed to take my own drink in with me. There is no excuse for this except that the owner of this establishment is as greedy as humanly possible by forcing people into buying drinks on site. Will never return.

We attended today with our 5 children. The place hasn't changed much in the 30 years I've been coming on and off. The food was actually a really nice surprise, tasty and hot. Everywhere was Really clean. All In all a really great day. Staff were on the whole nice apart from one lad serving behind the till in the cafe. Really quite Rude,no hi ,bye ,thanks just actually glared at every customer. Don't think customer service is for him. Thankfully it didn't spoil the day and his colleagues were pleasant.

Was charged £29 to just sit and spectate. I expected to pay, but only about £5. Absolute rip off, not sure why they charge this. If it’s because they think you’ll sneak in for a swim, then they should check the bags for another swimming costume!

I have gift vouchers and wanted to book using the discount 15% off Easter code but told you’re not allowed! Extremely poor! A gift voucher is money you already have so should be irrelevant to use with a discount code as you are no worse off. Certainly won’t be visiting!

Great place for children! To be honest good prices! I was with my family on weekend, we spent good and fun 3h. I think that environmental and water temperature should be increased, slightly to cold! Also, the parking price should be removed! Lot's of attractions! Highly recommended!

I received a parking charge notice 2 weeks after our visit. Apparently there were signs in the car park, but I missed them (?). In any case this information isn't readily available in the ticket information page, the plan your visit page or the FAQs on the website. It wasn't shared in the email I received to confirm transaction nor was it mentioned by reception staff when we arrived. It is available in the T&C but that's not good enough. They could easily make it more transparent. They should make it more transparent because that's hidden additional charges. I wonder how many people miss the signs and end up having to pay parking charge notice. Customer service was not supportive. Basically staff couldn't care less. I should have seen the signs or read the T&C. They do have a duty to make charge transparent for customers but they can't be bothered. So unhappy

Treat the staff like absolute garbage my son worked for them briefly and they treated him like crap don't recommend working for them at all

Very concerned about lack of safety at this waterpark. During our 3 hr visit I didn't see any checking of heights or insistence of safety rules by the rides manned predominantly by teenagers. We witnessed a young child running across the top of a slide followed by the ride operator with the tube, presumably having fallen out of the tube, a woman came crawling up from the black hole as a child had just gone down (I presume the child was ok afterwards). She said something about getting stuck and went to get on an adjacent slide. I asked the very young operator what had been the problem and she replied that she thought she got stuck by her T-shirt. I had to point out the very clear warning about no T-shirts before she got stuck on the next slide. There were also people with cuts and children clearly too young in the rapids. I appreciate some of this is parental responsibility, but everywhere else I've been has had supervisors insisting on safety. Won't be rushing back.