disgusting water, allowing restaurants to charge for tap water. Sparkling barely has any bubbles anywhere you go and all just tastes awful
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See what reviewers are saying
Stay away from this company. They claim my 5 year contract was auto-renewed for 1 year because I did not inform them of my decision to not renew. However, don't fall for it! Under Australian cons... See more
We have been using Waterlogic for several years, they have really dropped the ball. Our coolers have stopped working twice in the last 12 months and it has taken over 2 months to get them fixed. No... See more
Company replied
BEWARE of this terrible company. Sales rep is a con. Promise whatever you want him to promise, deliver nothing afterward. Look at their contract carefully - they have fine print of automatical... See more
Company details
About Waterlogic Australia
Written by the company
Waterlogic is an innovative designer, manufacturer, distributor and service provider of drinking water dispensers designed for environments such as offices, factories, hospitals, restaurants, hotels, schools and public spaces. From freestanding, countertop and integrated dispensers to bottle filling stations, fountains and boilers, every solution focuses on delivering the best quality water in the safest and most sustainable way. Founded in 1992, Waterlogic was one of the first companies to introduce mains-fed dispensers to customers worldwide, and has been at the forefront of the market promoting product design and water quality, the application of proprietary technologies, sustainability and world-class sales and service.
Waterlogic has its own subsidiaries in 23 countries and an extensive independent global distribution network in over 50 countries. Its far-reaching market coverage means Waterlogic is the only water dispenser provider able to cover the full geographical needs of global customers under one roof. This supports our mission is to provide access globally to the best drinking water solutions to all organisations in a safe and environmentally-sustainable way.
Waterlogic has its own subsidiaries in 23 countries and an extensive independent global distribution network in over 50 countries. Its far-reaching market coverage means Waterlogic is the only water dispenser provider able to cover the full geographical needs of global customers under one roof. This supports our mission is to provide access globally to the best drinking water solutions to all organisations in a safe and environmentally-sustainable way.
Contact info
1 Farr Street Marrickville, NSW 2204, Sydney, Australia
- 1300 88 14 14
- service@waterlogic.net.au
- www.waterlogicaustralia.com.au
1.4
Bad
146 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Excellent
No issues with Product or Service - Waterlogic Australia is recommended
18 October 2016
Unprompted review
Reply from Waterlogic Australia
Hi Jasol Australia!
Thank you for the great review. We hope to continue the same hassle free service too you for many years to come. Of course if there is anything else we can assist you with please have no hesitation in getting in touch.
Regards,
Michelle
Waterlogic Australia
Trouble free only negative is rising cost.
It would be great if costs could be contained.
7 October 2016
Unprompted review
Reply from Waterlogic Australia
Hi Sydney Flooring,
Thank you for your response and we understand your comment.
As much as possible we try to keep the price to our customers as low as we can. With the inevitability of price rises across all sectors of business in Australia it is unfortunate that this happens. We still endeavour to deliver value for money on all of our services.
Regards,
Michelle
Waterlogic Australia
Reply from Waterlogic Australia
Hi Ella Express!
Thank you for the great review. We hope to continue the same hassle free service too you for many years to come. Of course if there is anything else we can assist you with please have no hesitation in getting in touch.
Regards,
Michelle
Waterlogic Australia
NOT THE RIGHT PACKAGE FOR THE PILBARA
Have had multiple issues since we began our 48 month arrangement begin in March 2014. Due to our location a third party contractor has been employed by Waterlogic (Cool Clear Water) to carry out installation/maintenance. This has resulted in a breakdown in communication in almost every instance that we've been in touch. The initial install was quite drawn out and then after about 18 months of drinking the water we discovered the water cooler was plumbed into not potable water (fire services water). Then we had multiple issues with our ice machine being plumbed into the same filtration system and then on our most recent filter change I was advised by a local company that one filter change a year for Karratha water is completely inadequate. That company provides the same unit with reverse osmosis and 2 filter changes a year for $66 incl gst. Unfortunately we've signed a contract for 4 years with Water logic so we are required to continue our arrangement despite the issues for the past 2 years.
6 October 2016
Unprompted review
Reply from Waterlogic Australia
Hi Bristow Helicopter Australia,
Thank you for taking the time to let us know how your experience has been, even though by what you have written, seemingly not positive. I'm sincerely sorry for the occurred issues you have stated above as that is not what we pride ourselves on delivering. I have communicated your review internally and have passed this to Jaime our Customer Service Manager who will be in contact early next week.
We genuinely look forward to improving our relationship in the future.
Regards,
Michelle
Waterlogic Australia
Room for improvement
There is always room for improvement. At one stage, the water filter was leaking but the issue was resolved right away. The team at Shortcuts Software are happy with the water filter and service.
6 October 2016
Unprompted review
Reply from Waterlogic Australia
Hi Shortcuts Software!
Yes, you are correct, there is always room for improvement so we very much appreciate you taking the time to let us know your own experience with us. Very happy to hear you are all enjoying the water and we aim to continue the same great service too you for many years to come.
Regards,
Michelle
Waterlogic Australia
Great service, Great water
We have experienced prompt, friendly, expert and reliable service from Bryan. We love our clean, fresh water for the office and it is great knowing that Bryan is always easily contactable and happy to help out whenever needed.
5 October 2016
Unprompted review
Reply from Waterlogic Australia
Hi Anderson Fredericks Turner!
I have personally sent this review Bryan's way and shared within the company. It is so great hearing about our guys on the road and sincerely appreciate you taking the time to let us know.
Enjoy your weekend.
Regards,
Michelle
Waterlogic Australia
Satisfied customers
Since installation of the unit there have been no problems; and our visitors have commented on the water quality
5 October 2016
Unprompted review
Reply from Waterlogic Australia
Hi WA Medical Museum!
Thank you very much for the positive feedback. It's great to hear that people are taking notice of the water quality.
We hope to continue this same level of quality too you for years to come.
Regards,
Michelle
Waterlogic Australia
Reply from Waterlogic Australia
Hi Northern Sydney Local Health District,
Thank you for taking the time to let us know how your experience has been, even though by what you have written, seemingly not positive. I'm sincerely sorry for the invoice communication you have stated above as that is not what we pride ourselves on delivering. I have communicated your review internally and have passed this to Lisa our Billings Manager who will be in contact within 48 hours.
We sincerely look forward to improving our relationship in the future.
Regards,
Michelle
Waterlogic Australia
Great company.
We would have no hesitation in recommending Waterlogic.
4 October 2016
Unprompted review
Reply from Waterlogic Australia
Hi Ampelite Australia!
Thank you very much for the positive feedback. It's great to hear from happy customers.
We hope to continue this same level of service too you for years to come.
Regards,
Michelle
Waterlogic Australia
product & service
Satisfied with the product and service , set and forget great for the warmer months
4 October 2016
Unprompted review
Reply from Waterlogic Australia
Hi Grace Information and Records Management!
Thank you very much for the positive feedback. It's great to hear you are now prepped for Summer.
We do hope to continue this same level of service too you for years to come.
Regards,
Michelle
Waterlogic Australia
Great Service and Friendly
Great Service and Friendly and easy to deal with.
3 October 2016
Unprompted review
Reply from Waterlogic Australia
Hi PPK Group!
Thank you for the great review.
We hope to continue the same friendly service too you for many years to come. Of course if there is anything else we can assist you with please have no hesitation in getting in touch.
Regards,
Michelle
Waterlogic Australia
Water Cooler
We leased a water cooler from Waterlogic Australia in 2011. It was a good machine requiring no technical support other than the service which I think was once a year.
I was disappointed that when we cancelled our agreement after 5 years we were required to pay $200+ to have the machine taken away.
3 October 2016
Unprompted review
Reply from Waterlogic Australia
Hi Australian Koala Foundation,
Thank you for your response and we understand your comment.
We love that you got to experience our machine for 5 years hassle free and if ever you decide the need for a water solution again, please have no hesitation in getting back in touch. We'd love to help.
Regards,
Michelle
Waterlogic Australia
Service coordination and account managment is very poor
Repeated bookings with Service Technicians have to be followed up to ensure the technician will attend and having to book additional visits when the work cannot be completed on the first inspection.
Account management is difficult as there is no one person that manages our account and contacting account is very difficult, I am handed arround the office a few times and then told the person I need to talk to has left the office.
3 October 2016
Unprompted review
Reply from Waterlogic Australia
Hi Jones Lang La Salle,
Thank you for taking the time to let us know how your experience has been, even though by what you have written, seemingly not positive. I'm sincerely sorry for the communication you have stated above as that is not what we pride ourselves on delivering. I have communicated your review internally and have passed this to Darryl our FM Manager here, who if not already will be in contact within 48 hours.
We sincerely look forward to improving our relationship in the future.
Regards,
Michelle
Waterlogic Australia
Good Service
There has been no issues with customer service, the equipment service calls are coordinated as stated. The service technicians are polite, punctual and efficient.
3 October 2016
Unprompted review
Reply from Waterlogic Australia
Hi Medline Australia!
Wonderful to hear!
Thank you for the positive feedback and we hope to continue the same great service too you for years to come.
Regards,
Michelle
Waterlogic Australia
Reply from Waterlogic Australia
Hi Ipswich City Mechanical!
Wonderful to hear!
Thank you for the positive feedback and we hope to continue the same great service too you for years to come.
Regards,
Michelle
Waterlogic Australia
Great service
We have had a water cooler in our garage for many years and Waterlogic
give great service and support
3 October 2016
Unprompted review
Reply from Waterlogic Australia
Hi Currumbin Transmission Centre!
Thank you very much for the positive feedback. It's great to hear you are happy with our reliable service. We hope to continue this same level of service too you for years to come.
Regards,
Michelle
Waterlogic Australia
Customer Service & Maintenance
Any time we have rung for a service person your response has been very prompt & the maintenance carried out in a timely manner. We have always found the staff have been very polite when we have spoken to them
3 October 2016
Unprompted review
Reply from Waterlogic Australia
Hi 550 Holdings!
Thank you for the positive feedback and we hope to continue the same reliable service too you for many years to come. Of course if there is anything else we can assist you with please have no hesitation in getting in touch.
Regards,
Michelle
Waterlogic Australia
Too many staff to have to speak to when you have a query
I never look forward to speaking with Waterlogic because it is so time consuming. You speak with one staff member they can't help you, they put you through to another person who still can't help you, then they put through to another and they are unsure of your query. All I wanted to know at the time of my call was with the current contract we have for one the units what exactly does that cover: such has filter change, service ect.
3 October 2016
Unprompted review
Reply from Waterlogic Australia
Hi Centacare Catholic Diocese,
I'm sincerely sorry for the bad experience you feel you have had with us thus far. We would like to investigate this more to improve the situation moving forward. I have personally passed this matter on to our Customer Service Manager Jaime who will be in touch early next week.
Regards,
Michelle
Waterlogic Australia
Waterlogic
Needs some improvement to customer service and service technician
3 October 2016
Unprompted review
Reply from Waterlogic Australia
Hi Moonee Valley CC,
Apologies for any unpleasant experiences you've encountered thus far and thank you for taking the time to let us know what's been going on. To improve this situation moving forward I have personally passed this matter on to our Customer Service Manager Jaime who will be in touch early next week.
Regards,
Michelle
Waterlogic Australia
Great Service and Great Products!
Been well looked after from day 1.
friendly staff
problems fixed ASAP
2 October 2016
Unprompted review
Reply from Waterlogic Australia
Hi Austco Polar Cold Storage!
Thank you very much for the positive feedback. It's great to hear you are happy with our reliable service. We hope to continue this same level of service too you for years to come.
Regards,
Michelle
Waterlogic Australia
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