The Watch Club Reviews 

384
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 32 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for being extremely welcoming, highly professional, and genuinely knowledgeable during every single visit. Buyers are consistently delighted with the exquisite condition and exceptional quality of the rare timepieces they successfully acquire. However, some customers also noted that remote and online transactions are handled wonderfully with a very distinct personal touch. Consumers deeply appreciate the exceptionally clear communication, responsive assistance, and completely seamless process when purchasing luxury watches from afar. People frequently mention that dealing with the dedicated team remotely remains an absolute pleasure from start to finish.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, expressing deep satisfaction with the friendly, knowledgeable,... See more

Product

Customers consistently note positive experiences with product, sharing that watches arrived in immaculate... See more

Service

Reviewers mention satisfaction with the service, highlighting professional, welcoming, and knowledgeable... See more

User experience

Consumers express great satisfaction, highlighting a seamless and transparent process from start to finish.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very pleased with my experience at the Watch Club and the service I received from Maria along with the rest of team including Andrew and Matt. Professional approach, no hard sell, a fair price and the... See more

Rated 5 out of 5 stars

I made my second purchase recently through the Watch Club, and was met with the same stellar level of service as experienced nearly 10 years ago. Although this time I had transacted online given I now... See more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ I had an excellent experience with The Watch Club. From my initial dealing with Maria, to making the actual purchase with Andrew.... Both were a pleasure to deal with, professional, fr... See more

Rated 5 out of 5 stars

I'd been waiting for this Patek Gondola to appear on the UK market for quite some time and the example at The Watch Club was exquisite, It was a pleasure to deal with Matt who was a perfect emissary... See more


Company details

  1. Watch Store

Written by the company

Based in the heart of Mayfair, London, The Watch Club specialise in the buying, selling, & part-exchanging of both vintage and modern wristwatches. We’re fiercely proud of our high expectations when it comes to the condition of our watches; we make a point of always having the country’s best examples of pre-owned and vintage wristwatches in stock. We do not re-paint the dials of vintage watches, nor do we heavily polish the cases. As with old furniture and motor-cars, original finish is pre-eminent. We understand that buying a good watch can be a significant moment in our customers’ lives, we do not place ordinary commerce ahead of pure experience.


Contact info

4.8

Excellent

TrustScore 5 out of 5

384 reviews

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Replied to 66% of negative reviews

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4.8

All reviews

(384)

30 reviews in the last 12 months

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Rated 5 out of 5 stars

I could not fault the way in which I was dealt with.

I could not fault the way in which I was assisted with my first purchase of a Rolex,the model I was after was available and Andrew & Melanie were first class in there knowledge.What a pleasure and head and shoulders above main dealers and other outlets.If a ten star review was possible it would be given.
Thanks again Andrew.

18 May 2023
Unprompted review
Rated 5 out of 5 stars

Part ex on a Daytona

I chose them because I could do a part ex for a watch I wanted and the fact that the company is in business for very long and have physical store in Mayfair. Of course, it means prices reflect that. But overall great experience and recommend.

11 May 2023
Unprompted review
Rated 5 out of 5 stars

Recommended

My wife purchased a wonderful Rolex Daytona 9 years ago as an engagement present - needless to say it is almost always on my wrist, it's a delightful piece. It had stickers on and it had never been worn before. Today, we'd be paying 4x times what we paid back then...

Recently I purchased an IWC Portugieser and I am very satisfied with it as well as with the price I paid for it.

1 May 2023
Unprompted review
Rated 5 out of 5 stars

Very good

I want to strongly recommend Watchclub for their accuracy in describing the watch and their service before, during and after the sale. Andrew is a very competent and nice guy.

15 December 2022
Unprompted review
Rated 5 out of 5 stars

Great Team at The Watch Club

Danny and his team are very knowledgable and enthusiastic about watches, which shines through in the experience of buying a watch from them. My friends and I recently had a morning session with Danny on Daytonas, and it was extremely interesting and led to two Rolex sales and a PP sale. The expertise was evident and the main reason why I never go anywhere else now. Thank you The Watch Club.

31 March 2023
Unprompted review
Rated 5 out of 5 stars

Purchase Experience

Fantastic experience dealing with Matt and Andrew after finding my dream watch with them online via Chrono 24. Incredibly helpful and accommodating. The watch was excellent value too.
Would definitely use again.

29 March 2023
Unprompted review
Rated 5 out of 5 stars

Wonderful Experience, Amazing Watch

I came across The Watch Club during a recent trip to London. Matt, Danny and the team were great to deal with. The watch is awesome. I still can’t believe you had the specific Rolex that I was looking for to commemorate a milestone birthday, remarkable. I look forward to visiting again.

7 February 2023
Unprompted review
Rated 5 out of 5 stars

A Yacht-Masterclass in customer service

I saw my dream watch online but needed time to move the funds. As I didn’t want to lose it, I asked if they would hold the watch if I initially paid a small deposit and this was no problem. I spoke a few times on the phone with Matt and Tracey and they could not have been more helpful. The watch was delivered as promised by lunchtime the day following the funds transfer. Thanks guys. A rose gold experience!

22 February 2023
Unprompted review
Rated 5 out of 5 stars

A quite rare IWC ...

Watch Club has advertized a quite rare IWC Ingenieur at chrono24 - which catched my eyes: the announced price was fair, the pictures impressive. In the end, I was not disappointed: The watch is in splendid condition and was delivered incredibly fast and smoothly - thank you!! Clearly, I would have preferred face-to-face shopping, but communication via the chrono24 chat was so friendly and helpful that it let me forget about this.

25 January 2023
Unprompted review
Rated 5 out of 5 stars

"THE" place.....

My first purchase was face to face and was a delightful experience. Very pleasant and knowledgeable staff and a great Rolex for myself. This gave me the confidence to buy another watch online that arrived the following day in wonderful condition (also with full customer service). "THE" place if you want a genuine, fully serviced and guaranteed Rolex - highly recommended.

3 January 2023
Unprompted review
Rated 5 out of 5 stars

A great range of Rolex for sale caught…

A great range of Rolex for sale caught my eye as I was walking past the shop which made me stop and look more closely.
The Daytona in white gold with a blue face was beautiful and lured me into the shop where I was greeted by Danny and Andrew. I had a Daytona 116523 and was able to get a good part exchange price against the white gold blue faced beauty.
Danny and Andrew could not have been more welcoming or knowledgeable with absolutely no pressure exerted on me to buy or sell.
I am absolutely delighted with both my purchase and sale and would thoroughly recommend Watch Club to anybody looking for that elusive timepiece.

19 December 2022
Unprompted review
Rated 5 out of 5 stars

A positive experience

This was my first experience of The Watch Club, buying a watch via Chrono24. The service was very prompt, both in terms of replying to my enquiries and sending the watch once the purchase was completed. The watch arrived in excellent condition as outlined, and I'm very pleased with the overall transaction.

13 December 2022
Unprompted review
Rated 5 out of 5 stars

it is the experience of buying there

I have been a customer over many years. I bought there in the past and recently again as I feel they have a large selection, fair prices, and staff that know the job. It is a pleasure coming in the Royal Arcade shop and talk watches.

14 December 2022
Unprompted review
Rated 5 out of 5 stars

The excellence of service was once again appreciated.

The excellence of service was the very reason I returned to The Watch Club to make another purchase. As previously, it was a wholly pleasurable experience having once again been given a most professional and personal service. An outstanding knowledge of products was demonstrated and watch bracelet adjustment was done perfectly and quickly. Highly recommended.

4 October 2022
Unprompted review

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