Very pleased with my experience at the Watch Club and the service I received from Maria along with the rest of team including Andrew and Matt. Professional approach, no hard sell, a fair price and the... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Based in the heart of Mayfair, London, The Watch Club specialise in the buying, selling, & part-exchanging of both vintage and modern wristwatches. We’re fiercely proud of our high expectations when it comes to the condition of our watches; we make a point of always having the country’s best examples of pre-owned and vintage wristwatches in stock. We do not re-paint the dials of vintage watches, nor do we heavily polish the cases. As with old furniture and motor-cars, original finish is pre-eminent. We understand that buying a good watch can be a significant moment in our customers’ lives, we do not place ordinary commerce ahead of pure experience.
Contact info
4 & 5 Royal Arcade, 28 Old Bond Street, W1S 4SD, London, United Kingdom
- +44 20 7495 4882
- info@watchclub.com
- www.watchclub.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
High end watch purchase
I was on the lookout for an unused Rolex which are difficult to source. I contacted The Watch Club after visiting their website. Tracey contacted me very promptly, where we arranged a visit to their London shop the next day.
The watch was exactly as she had describe so I was more than happy to make the purchase there and then.
My wife who came along with me was made very welcome while I was guided through the bracelet adjustments, paperwork and payment.
Their premises were very secure and discreet, we felt comfortable all the time we were there. We had insurance set up for the watch before we left. This wasn’t something I had considered on arrival but made perfect sense when we left.
I’m very happy with the watch and will probably go back at some point in the future to add to my collection. I would recommend them to first time or serious buyers.
This was my first luxury watch purchase with The Watch Club
This was my first luxury watch purchase with The Watch Club and it was a great experience.
I had been searching for this watch for months and finally I was able to see one in the flesh.
Tracey was very helpful when I first saw her and she advised that the watch I wanted would be availabe the following week. Tracey cotacted me as promised and I inspected the watch two days later and I was not dissapointed. The watch was exactly as Tracey had described.
The Watch Club team made sure that before I left, everything fit how it was supposed to and I understood how to work the watch.
Thankyou Tracey and the team for everything!
My 3rd purchase
My 3rd purchase. Went smoothly as usual. I like their assessment of the watch condition.
Great service and a brilliant product…
Great service and a brilliant product thank you Watch Club.
Great range and excellent service from…
Great range and excellent service from the Watch Club team and meticulous care in sizing the band.
Hi Andrew
Hi Andrew
Just wanted to say thank you so much for your professional help this morning 17/05/2024
It was really good to see you again.
Thank you for making the part exchange a success. One happy chappie!
Once again thanks for your help.
Great buying experience with the Watch Club
Great buying experience with the service you expect from a 5 star dealer. Matt was extremely knowledgeable and helpful on helping me to decide which Rolex to buy.
Many thanks John
Knowledgeable and Helpful
I purchased my first luxury watch with the Watch Club and it was a great experience.
Melanie was very knowledgeable and helpful in helping me navigate this market place for the first time.
They made sure that before I left, everything fit how it was supposed to and I understood how to work the watch.
Thanks so much for everything!
A fantastic all round experience
A fantastic all round experience. Very knowledgeable staff, a beautifully curated selection of watches, the focus being on quality over quantity- but most importantly a friendly environment and no pressure to buy. I will certainly be using Watch Club again to build my collection, they cannot be faulted!
Superb experience
Superb experience. First time customer and would not hesitate to use Watch Club again in future. Timely communication throughout the entire buying process.
Great service and expertise
Great service and expertise. Exactly the Daytona I had been looking for.
Prompt Mandatory Re - evaluation
I need to re evaluate the rating on this store since unfortunately I have been left quite dissatisfied with the watch's quality I purchased. The watch was bought on December 2023 and since then I have already taken it once for repair to Rolex's official repair store and it looks like that I will be taking it again.... The most frustrating thing - apart of course of the amount of money I paid - is that they came highly recommended from people I deeply trust and I chose not to look to other stores since I was quite free of any concerns about the quality of these guys service, unfortunately I was wrong.......

Reply from The Watch Club
First Rolex, Thanks!
Bought my first rolex watch here at The Watch Club.
Nice little shop where the focus is on service. Matt was my guide and thank you so much for making me feel confident in the transaction!
Will definitely return when the next one is to be shopped.
⭐️⭐️⭐️⭐️⭐️ from Denmark
Very professional and symphatetic…
Very professional and symphatetic contact with Matt. He took the time to explain and the watch was in even beter condition than I thought.
Shopping for an AP in London in February
Hi, we had a really good experience with Tracy recently in London. My wife And I were undecided as to what we would do, But we eventually decided on an AP which was a beautiful timepiece and it was exactly exactly what my wife had, Tracy was a fantastic person to deal with, she applied no pressure whatsoever for us to make decision and was very knowledgeable. Clem
Just bought a bregeut
Just bought a bregeut, Matthew made the experience very easy and professional, the watch is beautiful and you have one very happy customer thank you.
Charlie
Recently purchased my “grail” watch +…
Recently purchased my “grail” watch + very happy indeed. Communication with Matt very informative and honest, allowing me to make the correct decision. Would use again and recommend. Cheers Matt!
highly recommended seller
purchased my dreamed Calatrava 5227G. great service and support from Matt & TheWatchClub.
Highly recommend them
Fantastic service and shipping
I had been been searching for this particular watch for 10+ years and found it at Watch Club. Contacted and got an immediate response from Emile. All my questions answered in a friendly, competent, professional manner. Fantastic service and shipping. I am very satisfied with my purchase, everything as advertised and great followup. Thank you, Watch Club!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







