The Watch Club Reviews 

384
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 32 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for being extremely welcoming, highly professional, and genuinely knowledgeable during every single visit. Buyers are consistently delighted with the exquisite condition and exceptional quality of the rare timepieces they successfully acquire. However, some customers also noted that remote and online transactions are handled wonderfully with a very distinct personal touch. Consumers deeply appreciate the exceptionally clear communication, responsive assistance, and completely seamless process when purchasing luxury watches from afar. People frequently mention that dealing with the dedicated team remotely remains an absolute pleasure from start to finish.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, expressing deep satisfaction with the friendly, knowledgeable,... See more

Product

Customers consistently note positive experiences with product, sharing that watches arrived in immaculate... See more

Service

Reviewers mention satisfaction with the service, highlighting professional, welcoming, and knowledgeable... See more

User experience

Consumers express great satisfaction, highlighting a seamless and transparent process from start to finish.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very pleased with my experience at the Watch Club and the service I received from Maria along with the rest of team including Andrew and Matt. Professional approach, no hard sell, a fair price and the... See more

Rated 5 out of 5 stars

I made my second purchase recently through the Watch Club, and was met with the same stellar level of service as experienced nearly 10 years ago. Although this time I had transacted online given I now... See more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ I had an excellent experience with The Watch Club. From my initial dealing with Maria, to making the actual purchase with Andrew.... Both were a pleasure to deal with, professional, fr... See more

Rated 5 out of 5 stars

I'd been waiting for this Patek Gondola to appear on the UK market for quite some time and the example at The Watch Club was exquisite, It was a pleasure to deal with Matt who was a perfect emissary... See more


Company details

  1. Watch Store

Written by the company

Based in the heart of Mayfair, London, The Watch Club specialise in the buying, selling, & part-exchanging of both vintage and modern wristwatches. We’re fiercely proud of our high expectations when it comes to the condition of our watches; we make a point of always having the country’s best examples of pre-owned and vintage wristwatches in stock. We do not re-paint the dials of vintage watches, nor do we heavily polish the cases. As with old furniture and motor-cars, original finish is pre-eminent. We understand that buying a good watch can be a significant moment in our customers’ lives, we do not place ordinary commerce ahead of pure experience.


Contact info

4.8

Excellent

TrustScore 5 out of 5

384 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(384)

30 reviews in the last 12 months

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Rated 5 out of 5 stars

High end watch purchase

I was on the lookout for an unused Rolex which are difficult to source. I contacted The Watch Club after visiting their website. Tracey contacted me very promptly, where we arranged a visit to their London shop the next day.

The watch was exactly as she had describe so I was more than happy to make the purchase there and then.

My wife who came along with me was made very welcome while I was guided through the bracelet adjustments, paperwork and payment.

Their premises were very secure and discreet, we felt comfortable all the time we were there. We had insurance set up for the watch before we left. This wasn’t something I had considered on arrival but made perfect sense when we left.

I’m very happy with the watch and will probably go back at some point in the future to add to my collection. I would recommend them to first time or serious buyers.

8 June 2024
Unprompted review
Rated 5 out of 5 stars

This was my first luxury watch purchase with The Watch Club

This was my first luxury watch purchase with The Watch Club and it was a great experience.

I had been searching for this watch for months and finally I was able to see one in the flesh.

Tracey was very helpful when I first saw her and she advised that the watch I wanted would be availabe the following week. Tracey cotacted me as promised and I inspected the watch two days later and I was not dissapointed. The watch was exactly as Tracey had described.

The Watch Club team made sure that before I left, everything fit how it was supposed to and I understood how to work the watch.

Thankyou Tracey and the team for everything!

31 May 2024
Unprompted review
Rated 5 out of 5 stars

Hi Andrew

Hi Andrew
Just wanted to say thank you so much for your professional help this morning 17/05/2024
It was really good to see you again.
Thank you for making the part exchange a success. One happy chappie!
Once again thanks for your help.

17 May 2024
Unprompted review
Rated 5 out of 5 stars

Knowledgeable and Helpful

I purchased my first luxury watch with the Watch Club and it was a great experience.

Melanie was very knowledgeable and helpful in helping me navigate this market place for the first time.

They made sure that before I left, everything fit how it was supposed to and I understood how to work the watch.

Thanks so much for everything!

10 May 2024
Unprompted review
Rated 5 out of 5 stars

A fantastic all round experience

A fantastic all round experience. Very knowledgeable staff, a beautifully curated selection of watches, the focus being on quality over quantity- but most importantly a friendly environment and no pressure to buy. I will certainly be using Watch Club again to build my collection, they cannot be faulted!

3 May 2024
Unprompted review
Rated 5 out of 5 stars

Superb experience

Superb experience. First time customer and would not hesitate to use Watch Club again in future. Timely communication throughout the entire buying process.

1 May 2024
Unprompted review
Rated 1 out of 5 stars

Prompt Mandatory Re - evaluation

I need to re evaluate the rating on this store since unfortunately I have been left quite dissatisfied with the watch's quality I purchased. The watch was bought on December 2023 and since then I have already taken it once for repair to Rolex's official repair store and it looks like that I will be taking it again.... The most frustrating thing - apart of course of the amount of money I paid - is that they came highly recommended from people I deeply trust and I chose not to look to other stores since I was quite free of any concerns about the quality of these guys service, unfortunately I was wrong.......

25 March 2024
Unprompted review
The Watch Club logo

Reply from The Watch Club

Dear Antonis,

We were saddened and somewhat mystified as to the reason you would change a 5-star review without any communication with us. Reading the new review, it appears your dissatisfaction is with Rolex themselves, as you are questioning the inherent quality of a 2022 year watch under their official guarantee.

You purchased the Rolex Deepsea ref. 126660 from us in Dec 2023. The watch had just come back from a Rolex UK service, and was covered by the Rolex warranty to May 2027. The gentleman who referred you to us is a long-standing client, and the Deepsea you purchased was a perfect recent example with Rolex box & papers, and under Rolex’s manufacturers warranty. All was good we thought.

In fact, below is the last communication we had from you, an email you sent on the 21st of Feb 2024;

"thank you, will keep you posted with anything further. will keep an eye on the rest of the merchandise you guys bring since I am thinking to go for another one. antonis."

Our colleague Tracey has already reached out to you by phone, however you are most welcome to visit us in person to discuss your dissatisfaction with Andrew the store manager, and allow us the opportunity to actually see why you felt it needed to go back to Rolex under warranty.

Rated 5 out of 5 stars

First Rolex, Thanks!

Bought my first rolex watch here at The Watch Club.

Nice little shop where the focus is on service. Matt was my guide and thank you so much for making me feel confident in the transaction!

Will definitely return when the next one is to be shopped.

⭐️⭐️⭐️⭐️⭐️ from Denmark

10 March 2024
Unprompted review
Rated 5 out of 5 stars

Shopping for an AP in London in February

Hi, we had a really good experience with Tracy recently in London. My wife And I were undecided as to what we would do, But we eventually decided on an AP which was a beautiful timepiece and it was exactly exactly what my wife had, Tracy was a fantastic person to deal with, she applied no pressure whatsoever for us to make decision and was very knowledgeable. Clem

14 February 2024
Unprompted review
Rated 5 out of 5 stars

Just bought a bregeut

Just bought a bregeut, Matthew made the experience very easy and professional, the watch is beautiful and you have one very happy customer thank you.

Charlie

8 February 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service and shipping

I had been been searching for this particular watch for 10+ years and found it at Watch Club. Contacted and got an immediate response from Emile. All my questions answered in a friendly, competent, professional manner. Fantastic service and shipping. I am very satisfied with my purchase, everything as advertised and great followup. Thank you, Watch Club!

15 January 2024
Unprompted review

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