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See what reviewers are saying

Rated 5 out of 5 stars

I don't know why Trust Pilot ranks this company so low. I had a fantastic experience with them. I found a gorgeous salt and pepper mill set online and it was quite expensive. Wasserstrom was selling t... See more

Rated 5 out of 5 stars

Ordered 24 beer can glasses. I was kinda nervous some would show up broken but they arrived pretty quick and all we're packed well and unbroken. Also the price was way less than elsewhere (couldn't fi... See more

Rated 5 out of 5 stars

Bought two cookie sheets recommended by Cook's Illustrated. Had question and emailed about shipping date and rep got right back to me. Shipping was extremely fast, especially considering it was duri... See more

Rated 5 out of 5 stars

I purchased wine glasses through Amazon. Wasserstrom fulfilled the order. When I opened the box, I realized I ordered the wrong glasses. I called the company directly and was given easy instructions... See more

Company details

  1. Kitchen Supply Store
  2. Furniture Store

Information provided by various external sources

Headquartered in Columbus, Ohio, The Wasserstrom Company is the world's leading restaurant supplier and distributor of foodservice supplies and equipment. Since 1902, Wasserstrom has provided foodservice operators with high quality products, like kitchen supplies and catering supplies, from the industry's leading manufacturers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

297 reviews

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Rated 5 out of 5 stars

Very good service.

i ordered some soup bowls and spatulas and was told it will arrive at a certain date so I gave up having them for travel with me. I was most pleasantly surprised when they arrived about a week earlier even though they came from different sources. I am also very satisfied with the products.

31 December 2014
Unprompted review
Rated 1 out of 5 stars

did not receive what i thought i was getting

first order I got the complete wrong order, they must have picked it wrong in the warehouse you had it picked up, then the right order came and I thought I was getting 48 pcs for $50 and it was only 4 so they cost $12 each I thought they were a dozen per order website is not clear and the product is really pricey. I ordered something different from another company for less than 1/2 the price

31 December 2014
Unprompted review
Wasserstrom logo

Reply from Wasserstrom

Charles thanks for taking the time to give us your feedback. We apologize for sending the incorrect item on the original shipment. I am glad we were able to correct it with the replacement order. I am also sorry you thought you were getting 48 of the sign holders. We sell this item by the each for $10.76 and there is nothing indicating that the item is sold by the dozen on our site. The product can be returned if you still have the original packaging and the product hasn't been used. You will only be responsible for the return freight charge. Please contact our customer service department at 866-634-8927 Monday through Friday 8:00 AM - 6:00 PM if you would like to set up a return.
http://www.wasserstrom.com/restaurant-supplies-equipment/Product_3688902

Rated 5 out of 5 stars

Great value on stemless wineglasses,

Love the size of these glasses as they fit more easily in a kitchen cupboard. They will be very durable in the dishwasher. Great value. Wasserstrom delivered quickly and it was a hassle free transaction.

30 December 2014
Unprompted review
Rated 5 out of 5 stars

Great!

I received a quality product and it arrived very quickly.

30 December 2014
Unprompted review
Rated 3 out of 5 stars

Disapointed

I was disappointed when I found out that my order had been split with different delivery dates, causing me to have to find an additional supplier, and different vases. This was time consuming, however I was satisfied with the vases delivered on time.

30 December 2014
Unprompted review
Rated 5 out of 5 stars

Stellar Service

I shopped for soup spoons (online & in local stores) for a Christmas gift. Wasserstrom's site had the best selection and the best prices. Delivery was quick and the product was of high quality and an excellent value. Would be happy to shop there again & recommend highly.

30 December 2014
Unprompted review
Rated 5 out of 5 stars

We are a happy Customer

i ordered glass from Wasserstrom and easily did it all online and i was sent a conformation number and tracking number that day. the merchandise arrived right on schedule. I recommend this company without reservation.

30 December 2014
Unprompted review
Rated 5 out of 5 stars

Great company!! Easy to work with, very efficient, great prices.

I purchased wine glasses through Amazon. Wasserstrom fulfilled the order. When I opened the box, I realized I ordered the wrong glasses. I called the company directly and was given easy instructions to return the glasses. The woman I spoke to was very helpful and professional.
I then ordered the right ones through the company's website which ended up less expensive than ordering through Amazon! I will go to Wasserstrom directly whenever I need to order more barware.

29 December 2014
Unprompted review
Rated 5 out of 5 stars

Great!

Easy to order, timely delivery, great product. Thanks

29 December 2014
Unprompted review
Rated 5 out of 5 stars

14.5" x 2.5" polished stainless steel bowl

Looks beautiful on our dining room table filled with fruit and it mirrors the shape and color of the light hanging above it. It's a very chic combination. It was the exact piece I needed to complete the look.

29 December 2014
Unprompted review
Rated 5 out of 5 stars

Good products and good service.

Everything I have bought was for my house. Everything was just as I expected all the way down to the packaging. It didn't take long to receive my order. When I need something, I won't hesitate to do business with Wasserstrom.

29 December 2014
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

From start to finish your customer service was excellent. Fedex delivered to the wrong address and I was worried about getting the gift in time for Christmas, Your wonderful staff send out another order and the gift was right on time! Thank you.

29 December 2014
Unprompted review

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