Warwick Estates Reviews 3,303

•

4.5

Property Management Company

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Review summary

Created with AI, based on recent reviews

Considering 372 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff for being helpful, professional, and responsive, often going above and beyond to resolve issues. Many appreciate the quick replies and efficient handling of requests, which instills confidence and peace of mind. The customer service is often described as excellent, with people noting the accessibility and responsiveness of the team, especially through online chat functions. However, some customers also noted issues with the service, including delayed responses, unaddressed complaints, and a lack of follow-through on promised actions. A few other people also felt that communication was disorganized, with repeated questions and a perception that emails were not being read properly, leading to frustration.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting helpful, empathetic, and... See more

Response time

People report positive experiences with response times, highlighting efficiency and quickness in addressing... See more

Service

Customers had ambiguous experiences with service, with some reviewers praising informative, fast responses... See more

Customer communications

Reviewers highlight ambiguous aspects of contact, with some customers praising efficient communication... See more

Reviews shaping this summary

Following some ongoing problems with new tenants, Perry recently took over the management to a load of problems!! Throughout, he had kept in touch via e-mail and phone calls (very unusual these days!)... See more

Company replied

Natasha Tilcock is my super star. Warwick Estates are the new service providers for Granary Court CM6 1BN. I have been asking our last service provider five months to remove flytipping mattress and d... See more

Company replied

Warwick estates has managed our block for a number of years, I have found them very responsive on the online chat and had a good interaction today with Claire Lawrence. She was able to answer question... See more

Company replied

Warwick Estates have been a breath of fresh air since they took over running the development from the previous agent They are accessible and responsive and people take ownership of problems es... See more

Company replied

Company details

Property Management Company

Written by the company

Plainly put, we want our customers to experience a personalised service which leaves them in no doubt that their property management needs are at the top of our agenda. Our service is built on a recognition of the importance of technology and how it can enhance processes and increase efficiency from one element of property management to the other.

Contact info

One Station Approach, CM20 2FB, Harlow, United Kingdom
01279 957400
hello@we-pm.co.uk
www.warwickestates.net

4.5

Excellent

3K reviews

5-star

4-star

3-star

2-star

1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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5 January 2026

Unprompted review

Reply from Warwick Estates

Updated Jan 6, 2026

Thank you for taking the time to leave a review!

Jan 5, 2026

Customer Rep Ashley Simpson was really…

Customer Rep Ashley Simpson was really helpful in answering my questions regarding my issue

5 January 2026

Unprompted review

Reply from Warwick Estates

Jan 6, 2026

Thank you for your 5 star review!

Jan 2, 2026

Large manager of a prestigious London estate, but poor transparency

Warwick Estates manages a large, prestigious London development, yet repeatedly failed to explain how service charges were calculated or how funds were actually spent. Requests for clear breakdowns were ignored, and charges were applied inconsistently and without proper justification.

They later admitted that the 2026 service charge demands were issued incorrectly due to an internal error, raising serious concerns about financial control and accuracy.

Poor communication, unclear accounting, and a lack of transparency throughout. Leaseholders should scrutinise every demand carefully and keep everything in writing.

2 January 2026

Unprompted review

Reply from Warwick Estates

Jan 7, 2026

Good afternoon Alex,

Thank you for your comments and for raising your concerns regarding the transparency of the year-end accounts.

You are welcome to request information under Sections 21 and 22 of the Landlord & Tenant Act 1985, which will allow you to review a detailed breakdown of expenditure for your property, along with copies of the relevant invoices for the period. Please note that this level of detail is not included within the year-end account demands, as these are standard documents issued to all leaseholders contributing to the service charge.

We regret that the 2026 demands were issued incorrectly due to an error and completely understand how frustrating this may be. This has since been identified and corrected. While some errors are outside of our control, we take every possible step to minimise these occurrences and are currently reviewing our systems to help prevent similar issues in the future.

Thank you for your feedback. We will continue to work towards improving communication for the development.

Kind regards,
Warwick Estates

Jan 2, 2026

Quick query resolution on 2.01.2026

Had a query about my account and Emma Fleming was very responsive and clear in resolving my issue. Didn't expect an almost immediate online chat which was refreshing!

2 January 2026

Unprompted review

Reply from Warwick Estates

Jan 6, 2026

Thank you for taking the time to leave a review!

Dec 31, 2025

Dillion was so helpful and proactive

Dillion was so helpful and proactive. I thank you for your excellent customer service and your professional approach to my issue. Regards Celeste

31 December 2025

Unprompted review

Reply from Warwick Estates

Jan 2, 2026

Thank you for your 5 star review!

Dec 31, 2025

16 December 2025

Unprompted review

Reply from Warwick Estates

Dec 16, 2025

Thank you for your feedback!

Dec 16, 2025

Dylan was immensely helpful and…

Dylan was immensely helpful and efficient. Thank you.

16 December 2025

Unprompted review

Reply from Warwick Estates

Dec 16, 2025

Thank you for your review!

Dec 15, 2025

Dylan did well

Dylan answered my query promptly and in full

15 December 2025

Unprompted review

Reply from Warwick Estates

Dec 16, 2025

Thank you for your review.

Dec 15, 2025

Vincent - live chat

Vincent on the live chat was very helpful and dealt with my query quickly and efficiently.

15 December 2025

Unprompted review

Reply from Warwick Estates

Dec 16, 2025

Thank you for your 5 star review!

Dec 15, 2025

Outstanding customer service

Outstanding customer service. Friendly and helpful staff. Kai is always striving to ensure that everything is done to help.

15 December 2025

Unprompted review

Reply from Warwick Estates

Dec 16, 2025

Thank you for taking the time to leave a review, we really appreciate your positive feedback!

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