Warren James Jewellers Reviews 

18,426
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 6,427 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent quality of the products, finding them beautiful and well-made. Many consumers also highlight the efficient and quick delivery service, often receiving their orders promptly. The overall service, from easy online ordering to helpful staff, consistently receives positive feedback, making the purchasing process smooth and pleasant. However, some customers noted products appearing smaller or different from online images. A few other people also felt that packaging could be improved, with items arriving in basic envelopes or without expected gift boxes. Additionally, some reviewers experienced occasional delivery issues, such as parcels taking longer routes or delays with personalized items.

What people talk about most

Product

Customers had positive experiences with product, often expressing delight and satisfaction with their... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Quality

Consumers find quality to be positive, with many reviewers impressed by the quality and detail of items like... See more

Order

Users describe ambiguous interactions with order, with many reviewers finding the ordering process easy and... See more

Service

People report positive experiences with service, often describing it as great, quick, and efficient. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Absolutely gorgeous necklace for wedding and really good price. Quick delivery. Only downside was no order confirmation received so not sure it had gone through until delivered. Delivery quite quick t... See more

Company replied

Rated 4 out of 5 stars

Always a good price for lab doamonds items ordered arrive quickly. Although my last purchase the diamond looked bigger in your pictures. But over all I am happy with my ring the diamond does sparkl... See more

Company replied

Rated 4 out of 5 stars

The bracelet is very pretty and well made. However using the Royal Mail for delivery hasn’t been great. My parcel seems to have been on a tour of the country before they finally found Bedfordshire!!

Company replied

Rated 5 out of 5 stars

Motherwell Store. Monday 13th July 3pm Didn’t catch the assistants name was super helpful on sorting out with a new engagement ring and when couldn’t decide between two wrote info down so I could... See more

Company replied



Company details

  1. Jewelry Store

About Warren James Jewellers

Written by the company

Warren James are the UK's largest independent jeweller with 212 shops nationwide. Established in 1979 and still family owned, we are absolutely passionate about jewellery AND amazing prices...

This passion drives our meticulous attention to detail, ensuring that every item is crafted with precision and care. We are dedicated to sourcing only the finest materials, bringing our customers jewellery that embodies elegance, sophistication, and durability. Our collections cater to all occasions, from engagements and weddings to everyday wear, allowing people to celebrate life’s special moments with pieces you'll treasure forever.

At Warren James we also pride ourselves on offering outstanding value. By cutting out middlemen and using volume to drive down operating costs, we are able to deliver exquisite jewellery at prices that are accessible to all. Don't just take out word for it - compare our prices for yourself!

This combination of quality, affordability, and heartfelt passion for jewellery has earned them the loyalty of countless customers, making Warren James Jewellers a trusted destination for those seeking timeless beauty and unmatched craftsmanship.

We welcome your feedback. We don't always get things right though, but we are real people trying our best. If you ever have an issue - contact us through the website if you ordered online, or one of our shops where over 1000 staff are waiting to assist. We'll do our best to put things right.

Contact info

4.1

Great

TrustScore 4 out of 5

18K reviews

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4.1

All reviews

(18,426)

6,414 reviews in the last 12 months

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Rated 4 out of 5 stars

Earrings lovely. Could be better on delivery updates

Earring items were lovely and were received well as the 21st gift they were purchased for.
One thing that would have been helpful would be to have received an email letting me know they were out for delivery and a later one updating delivery status. I only just opened my post box by chance and found them in there.

21 July 2026
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Reply from Warren James Jewellers

Hi Helene,

We’re so pleased the earrings made the perfect 21st birthday gift! ✨🎁 Thanks for your helpful feedback too — we’ll pass your comments about delivery updates on, as a little heads-up is always nice. 💕

Take care,
Nicola

Rated 5 out of 5 stars

Good!

Good range of products and across a wide span of prices. Easy website to order and deliver very quick. Nicely packaged.

21 July 2026
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Reply from Warren James Jewellers

Hi Keith,

Great choice, quick delivery, and a pretty parcel to top it off! ✨😍 Thanks for the lovely feedback!

Take care,
Nicola

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

I had an excellent experience with Warren James thanks to Nicola. I needed my ring before I flew abroad on the 28th, but when I checked online it showed as out of stock and my only options were to wait around two weeks or receive a refund.

Nicola went above and beyond to help. She took the time to check for me, found that the ring was available, and arranged for it to be posted straight away. Thanks to her exceptional customer service, I received my ring this morning, well before my flight.

Nicola was professional, caring, and genuinely went the extra mile to make sure I got my ring in time. She is a real credit to Warren James, and I can’t thank her enough. Outstanding service!

22 July 2026
Unprompted review
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Reply from Warren James Jewellers

Hi,

Now that’s what we call a jewellery rescue mission! 💍✨ We’re so thrilled Nicola could work her magic and make sure your ring arrived before your big trip. We’ll be sure to pass on your lovely words — she’ll be sparkling just as much as your ring! 😍✈️

All the best,
Nicola

Rated 5 out of 5 stars

Fast efficient service

Fast efficient service

20 July 2026
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Reply from Warren James Jewellers

Hi Jackie,

Thanks for the 5 stars — we appreciate you!

Take care,
Nicola

Rated 5 out of 5 stars

Stunning Gold Earrings

Hi ordered some stunning earings off the website. I'd never used their website before, I've always gone into a store.
The process was very simply and they arrived a few days later.
Great service and they arrived in a little pouch. Gift boxes can be ordered at extra cost,i just didn't need one.
Postage cost was £3.99 I believe. Convenient but on the pricey side I thought, but then postage is extortionate anyway.
Overall a good experience.

24 July 2026
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Reply from Warren James Jewellers

Hi Serena,

From store visits to online sparkle! ✨💛 We’re delighted your first website order was a smooth one. Enjoy your gorgeous earrings 😍

All the best,
Nicola

Rated 4 out of 5 stars

I am really happy with the product

I am really happy with the product and it is exacly as listed. I really like that you can add a gift box and gift bag at extra cost. Delivery was quick the ordering process wad easy.

21 July 2026
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Reply from Warren James Jewellers

Hi Patrycja,

It sounds like everything fell perfectly into place! ✨💎 Easy ordering, speedy delivery, and jewellery you love — what more could we ask for? 😊

Take care,
Nicola

Rated 5 out of 5 stars

Deliver on time so Easy to order on…

Deliver on time so Easy to order on line but it would be nice to go in to a shop and see all your range of on off but a lot of your shop are closeting down 🙁

25 July 2026
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Reply from Warren James Jewellers

Hi,

Thanks a million for the 5 stars! We’re smiling way too hard right now 😄

All the best,
Nicola

Rated 5 out of 5 stars

Lovely Chain

Great service and lovely jewellery.

25 July 2026
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Reply from Warren James Jewellers

Hi Joyce,

Thanks a million for the 5⭐!

Take care,
Nicola

Rated 5 out of 5 stars

Absolutely beautiful ring

Absolutely beautiful ring and thr price was brilliant too. Delivery was quick too.

25 July 2026
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Reply from Warren James Jewellers

Hi Audrey,

Thanks for the 5⭐—enjoy your gorgeous ring! 😍💍

All the best,
Nicola

Rated 5 out of 5 stars

Great service

Great service , lovely product

20 July 2026
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Reply from Warren James Jewellers

Hi Susan,

Thanks a million for the 5⭐!

Take care,
Nicola

Rated 5 out of 5 stars

Great experience

Great experience, first time using the online shop.
Was informed all the way from purchase to delivery.
Well done and thank you.

21 July 2026
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Reply from Warren James Jewellers

Hi,

So glad you had a great experience. Thanks for the ⭐⭐⭐⭐⭐!

All the best,
Nicola

Rated 5 out of 5 stars

Prompt service

The delivery was fast and the item was lovely and as expected.

24 July 2026
Warren James Jewellers logo

Reply from Warren James Jewellers

Hi Karen,

Yay! 🎉 Thanks for the 5⭐!

Take care,
Nicola

Rated 5 out of 5 stars

Delighted with both my purchases- came…

Delighted with both my purchases- came quickly enough in the post- there was no gift box included with either item however not an issue this time as it was for myself :) would order again

24 July 2026
Warren James Jewellers logo

Reply from Warren James Jewellers

Hi Hannah,

Treating yourself is always a good idea 😉 Thanks for choosing us — we can’t wait to help you sparkle again!

Take care,
Nicola

Rated 5 out of 5 stars

Very pleased with my purchase

Very pleased with my purchase . I ordered a beautiful ring . So pretty and the quality and detail lovely . So easy to use the website . And was kept informed from the order of delivery . Highly recommend .

22 July 2026
Warren James Jewellers logo

Reply from Warren James Jewellers

Hi Lisa,

We ❤️ happy customers! Thanks for the 5⭐—enjoy your gorgeous ring! 😍💍

Take care,
Nicola

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