www.warrenevans.com Reviews 9,387

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting their durability and comfort. Many people appreciate the helpful and knowledgeable staff, who provide excellent service without pressure, guiding them to make informed decisions. The customer service is frequently described as brilliant and professional, with many consumers noting the personalized and attentive approach. However, some customers were not happy with the quality of certain mattresses, reporting that they became uncomfortable or developed depressions within a few months. A few other people also felt that the design of some bed frames was poor, leading to issues with stability and durability, and expressed dissatisfaction with the customer service response to these specific product problems.

What people talk about most

Product

Consumers find product quality to be outstanding, with many praising the comfort and durability of... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the staff for being helpful,... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the outstanding product quality and... See more

Service

People report positive experiences with service. Customers consistently praise the professionalism,... See more

Customer service

Users describe positive interactions with customer service. Many customers highlight the helpfulness and... See more

Based on these reviews

Rated 5 out of 5 stars

Brilliant customer service. I was allowed to take home a sample headboard for an hour to check matches. Old mattress removed FOC. As a long standing customer with my family from early days in Camden,... See more

Company replied

Rated 5 out of 5 stars

Warren Evans is known for quality, simplicity and class, and I’ve not been disappointed I ordered my first bed from WE 20 years ago, and another one today! I needed advice on choosing my bed and... See more

Company replied

Rated 5 out of 5 stars

Had my mattress delivered today. The delivery guys Albi and Hermi couldn’t have done enough. Super quick efficient, very polite and courteous. Hassle free, free recycling of the mattress.. added b... See more

Company replied

Rated 5 out of 5 stars

Our visit to the Bounds Green showroom was very pleasant. The salesperson was friendly and helpful and, as well as giving us all the information we needed to select a mattress, he gave us space to try... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. Furniture Store

Written by the company

Handmade wooden beds and natural mattresses from Warren Evans, London. High quality wooden beds and orthopaedic mattresses delivered in days.


Contact info

4.9

Excellent

TrustScore 5 out of 5

9K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Jade was friendly

Jade was friendly, helpful, knowledgable and efficient.

17 August 2024
Unprompted review
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Reply from www.warrenevans.com

Thanks for the feedback, Chloe!

Jade and the rest of the team are glad you had a positive experience shopping with us. We're always happy we can help our customers find the right bed and mattress for their needs.

Rated 5 out of 5 stars

Excellent service

Outstanding customer service from Jade, prompt and informative and very responsive.

21 August 2024
Unprompted review
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Reply from www.warrenevans.com

Thanks for the kind words, Alyson!

Jade and the rest of the team are delighted to read you had a positive experience shopping with us.

We're sure you're going to love your new Warren Evans products.

Rated 5 out of 5 stars

We got our first Warren Evans bed in…

We got our first Warren Evans bed in 1987 -- it is still going strong and we have been happy in it!! When looking for an additional bed we went back to the Camden Show room, and got excellent advice and support. We were also pleased by the values the brand has of sustainability, and quality.

17 August 2024
Unprompted review
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Reply from www.warrenevans.com

Thanks for the kind words, Oona!

We're always super happy to read from returning Warren Evans customers – it means a lot to us to see that you believe in our ethos and products.

We're glad you had a positive experience in our Camden showroom and we're sure you're going to love your new bed.

Rated 5 out of 5 stars

Great service. Dawid helped me with my purchase

Dawid helped me with my purchase. Really quick responses to my enquiry. Followed up when I didn’t see the first response. Really responsive throughout my numerous enquiries. Got the bed I wanted. Great service.

19 August 2024
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Reply from www.warrenevans.com

Thanks for sharing your feedback, Kenneth!

Dawid and the rest of the team are glad you had a positive experience shopping with us. It's a pleasure to help and all the questions are just a necessary step to ensure many a good night's sleeps.

Thanks for the trust.

Rated 5 out of 5 stars

The Best Mattress

We recently visited the Camden store to get a new mattress for my daughter. We were served by Marcin who was most knowledgeable and accommodating. He didn’t try to sell us the most expensive mattress, instead he gave us good advice and gave us all the time we needed to test our favourites. A very happy customer! We also purchased a king size bed from Warren Evans a long time ago and we knew we would return to the same company when re-purchasing a mattress which we did. The quality has been outstanding, I wouldn’t shop elsewhere. A very happy customer.

18 August 2024
Unprompted review
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Reply from www.warrenevans.com

Thanks for the kind words, Ana Maria! It's always a pleasure to read from returning Warren Evans customers.

Marcin and the rest of the team are so glad you enjoyed the visit to our new Camden showroom. We work hard to make our customers feel welcome and to help them find the bed and mattress that meets their needs.

Thanks for the trust throughout the years.

Rated 5 out of 5 stars

Terrific service and incredible products.

We visited Warren Evans a few months ago to scope out a new bed and mattress for our house. We were very impressed by the comfort and quality of the mattresses, as well as the range of customisable options for height, frame, headboard etc. We were served by Jade who was extraordinarily friendly and helpful, helping us with a little extra discount during the sale. We've now had our bed and mattress for just over 3 weeks (we went for the Wednesday Shaker bed and the Organic + 6000 hybrid mattress) and can confirm it's extremely comfortable and sturdy. Overall I'm very satisfied with the whole process with Warren Evans and would highly recommend their service to everyone.

13 August 2024
Unprompted review
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Reply from www.warrenevans.com

Thanks for the feedback, Adam!

Jade and the rest of the team are pleased to read you had a positive experience shopping with us. It’s even better to read you’re loving your new Warren Evans sturdy bed and organic mattress.

We work hard to provide the best customer service and products and we’re glad to see it shows!

Rated 5 out of 5 stars

Just bought a 6000 matttress from…

Just bought a 6000 matttress from Warren Evans, Dawid was v helpful and guided me through a straight forward process - thank you!

12 August 2024
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Reply from www.warrenevans.com

Thanks for the kind words, Sabina!

Dawid and the rest of the team work hard to provide the best customer service – we’re glad it shows.

We’re sure you’re going to love your new Warren Evans products.

Rated 4 out of 5 stars

Very quick appointment

Very quick appointment, helpful salesman

11 August 2024
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Reply from www.warrenevans.com

Thanks for the positive feedback, Ann!

Rated 5 out of 5 stars

Great service

Gul, who showed us around the new Camden showroom, was very helpful and knowledgeable, and was extremely patient with us throughout. The Camden showroom is well laid out and displays the beds very well.

9 August 2024
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Reply from www.warrenevans.com

Thanks for the kind words, Jayesh and Sara!

Gul and the rest of the team are pleased to read you enjoyed your visit to our Camden showroom and had a positive experience shopping with us.

We’re sure you’re going to love your new Warren Evans products!

Rated 5 out of 5 stars

Lovely lady called Jade was helpful…

Lovely lady called Jade was helpful and attentive

7 August 2024
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Reply from www.warrenevans.com

Thanks for he kind words, Mrs Lyon! Jade and the rest of the team are pleased to read you had a positive customer service experience.

Rated 5 out of 5 stars

A pleasure to buy from

Enormously helpful staff at the showroom who gave us plenty of time to select the mattress we wanted. Super delivery chaps who brought the mattress up two twisting flights of stairs and took away the old bed, efficient, helpful and cheery.

15 July 2024
Unprompted review
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Reply from www.warrenevans.com

Thanks for the kind words, Lee!

It’s a pleasure to read you had a positive expedience shopping with us, from purchase to delivery. We work hard to provide the best customer service and products – we’re happy it shows.

Here’s to many good night’s sleeps on your new Warren Evans products!

Rated 5 out of 5 stars

Beautiful showroom, lovely staff

What a beautiful new showroom in Camden! Dawid helped me find the bed that was right for me. He was kind, patient, and informative. He guided me through all their options and let me try each bed for several minutes. My whole experience here was top rate.

3 August 2024
Unprompted review
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Reply from www.warrenevans.com

Thanks for sharing your experience shopping with us, Britney!

Thanks for visiting our new Camden showroom too. Dawid and the rest of the team are glad you felt comfortable and at ease.

We’re sure you’re going to love your new Warren Evans products.

Rated 5 out of 5 stars

good products

good products, well priced and helpful follow up and advice

29 July 2024
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Reply from www.warrenevans.com

Thanks for sharing your positive experience shopping with us, Robert!

We’re sure you’re going to love your new Warren Evans products too.

Thanks for the trust.

Rated 5 out of 5 stars

I'm incredibly impressed with the…

I'm incredibly impressed with the quality and customer service provided by Warren Evans. I have very narrow stairs, and have had issues with getting a bed delivered to my bedroom. I had a video call with Syed who works at the showroom to discuss the dimensions. Syed then shared the measurements of my house with the delivery team to check it would fit. Going above and beyond, what incredible service!

Mahomed and Mahmood then delivered the bed today. They delivered and then built the bed with ease, and were very courteous.

And onto the bed - it looks and feels very high quality. I'm delighted with the product.

I highly recommend this brand, my experiences have been 5 star.

30 July 2024
Unprompted review
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Reply from www.warrenevans.com

Thanks for the kind words, Georgia!

We’re delighted to read you had a positive experience shopping with us, from purchase to delivery. It’s also a pleasure to read you’re happy with your new handmade Warren Evans bed.

We work hard to provide the best customer service and quality products – we’re glad it shows!

Rated 5 out of 5 stars

I purchased a bed over 10 years ago…

I purchased a bed over 10 years ago from Warren Evans which is still as good as new .. I needed another bed and have just ordered. The process was really simple and the customer service excellent. I am very happy as I know it is well made from a good company and is kind to the planet too. I also think the price is fair for the quality and know I will have this bed a long time.

29 July 2024
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Reply from www.warrenevans.com

Thanks for the feedback, Rosemary!

It’s always a pleasure to read from returning customers. It means a lot to us you’ve decided to shop with us after all these years.

We’re sure you’re going to love your new Warren Evans items as much as the ones you purchased 10 years ago.

Rated 5 out of 5 stars

Really helpful

Really helpful. Gave good clear advice and I feel reassured that should the mattress not be right for me I will be able to swap.

29 July 2024
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Reply from www.warrenevans.com

Thanks for the kind words, Danielle!

We’re happy you had a positive experience shopping with us and our 10 week free trial is reassuring.

We trust you’ll enjoy your new Warren Evans items.

Rated 5 out of 5 stars

Fantastic beds and service!

Warren Evans make fantastic environmentally friendly beds with organic mattresses. They use eco friendly processes and avoid the use of chemicals that are used in many regular beds. This helps massively with anyone who has chemical sensitivities or allergies. Syed and the Warren Evans team were very helpful throughout the entire process helping us find the best bed and mattress for us. Their showroom enables you to try all the different mattresses and look at the varying styles of frames. Delivery was speedy and the team took away our old bed and built the new one very quickly. I would very much recommend Warren Evans!

26 July 2024
Unprompted review
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Reply from www.warrenevans.com

Thanks for the feedback, Rachael!

Syed and the rest of the team are happy you enjoyed your visit to our showroom and found it helpful when choosing your new mattress.

We work hard to provide the best customer service and all-natural mattresses and beds. Thanks for the trust.

Rated 5 out of 5 stars

Jade was very helpful

Jade was very helpful. Answered all our questions. Very happy with the service received so far.

27 July 2024
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Reply from www.warrenevans.com

Thanks for sharing your experience shopping with us, Jag!

Jade and the team are glad you found the assistance helpful and pleasant.

Thanks for the trust.

Rated 5 out of 5 stars

Great buying experience

Dawid was a great, friendly and relaxed salesperson who helped ease us through the mattress buying process. We visited the Warren Evans showroom in New Southgate. It was a bit difficult to find the entrance. But, inside, all the beds were in a great condition to try before buying.

27 July 2024
Unprompted review
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Reply from www.warrenevans.com

Thanks for the kind words, Andrew!

Dawid and the rest of the team are so pleased to read you had a positive experience shopping with us and visiting our showroom.

We’re sure you’re going to love your new Warren Evans mattress.

Rated 5 out of 5 stars

Great products and Great service

Great products and Great service by Dawid..

24 July 2024
Unprompted review
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Reply from www.warrenevans.com

Thanks for the kind words, Nitin!

Dawid and the rest of the team are glad you had a positive experience shopping with us and you're loving your new Warren Evans products.

Thanks for the trust.

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