Wallis Reviews 

I ordered a dress on the 28th of March for a Party , after reading the reviews & no order email , I think I may have made a mistake! This maybe regretted & I am sure this won’t be here for next weekend I don’t suppose

No refund! They received the returned item 13 March but yet to refund me. The only way I've been able to find to communicate is via Messenger and it's a robot that talks to you. When they say they'll pass to an agent, it goes silent. Won't ever order from this company again. Wish I read the reviews.
None of their email links work either. They sent me an email to review the product but no, can't do that either. Couldn't make this up!

They try to take money from you for unnecessary extras such as a "Protection Fee", which I thought was cheeky. Then when you return items they also charge you a return fee too.

I would avoid ordering Wallis clothes online again. it's a shame because they have some nice pieces.

Absolutely disgraceful. I ordered two dresses and a pair of shoes online. Only one dress arrived - which I would like to return. I still don’t have the other dress or the shoes.

Customer services is horrendous and only communicate via email, with their responses taking a minimum of 4 days. There’s no continuity in communication and now I have several responses from different people. Some saying that the order cannot be located and some saying that it’s marked as delivered. I’m nearly £200 down and have a dress I don’t want.

I’ve never known anything like it. I have no idea what to do next. This has been going on for a month now….

Would have given 0 if I could - issues very much as stated.
Unethical charge £11.87 for ‘Protection’ very small box that has to be ‘unticked’ - tried to cancel immediately unable to.
Emailed customer services 3 times before getting response, only to say it’s policy.
Wanted a dress in both black and white, order sizes 10 & 12 to ensure fit as I am size 10 - couldn’t button up over bust .. ridiculous had to return all 4 at cost of £2.49 so now paid out almost £14.50 for NOTHING.
3 additional items delivery separately, 2 I have to return as don’t look like pictures, do more expense to send these back as they have to be sent separately.
Will not be using again 😡

Would give them 0 if I could. Bought a pricey coat with them for it to arrive with missing buttons that weren’t even in the packaging. Needed the coat for an event and couldnt find it elsewhere in my size so asked if they could provide a partial refund for the damage and send replacement buttons so I can fix the coat. After repeating this and the necessary details to their customer service 3 times they eventually said the only resolution they will offer me is a return which i explicitly said multiple times i did not want because the coat was now sold out in my size. Customer service was really weird and unhelpful and copied and pasted my own messages back to me. Would not recommend and definitely will never be shopping with them again. Shout out to Reese from their customer service team who was particularly unhelpful

This company and its market traders under the Debenhams/Wallis/Boohoo name needs to be struck off trading. Totally illegal trading methods. No ease of contact through Boohoo- Debenhams Wallis. Don’t recognise order no. E-mails on site accounts. had togo via customer services to e-mail.
They sent me a corrupt QR code to return goods. had to contact bank to stop unauthorised payments. Charged £12:62 for delivery protection? ? When queried was told I should’ve deleted it from order. Surely this company should be stopped from trading. Worst experience ever, though I did get goods refunded minus charges. Steer we away from these crooks.

I’ve ordered loads of Wallis clothes over the years - the quality is usually great and sizing spot on.

Unfortunately I ordered a few items that just didn’t fit right so I sent them back for a refund. I received no confirmation of receipt until I chased customer services, who confirmed they’d received the items and that it would take 14 days from receipt to process the refund. It’s now been almost a month, and I still haven’t had my refund of over £100.

Customer services aren’t responding to my request for an update and I’m now wondering if I have to raise a dispute with my bank, given all the negativity I’ve been reading about their refund process.

I’m so disappointed in Wallis and have lost trust in them. I wouldn’t mind if they’d be honest about timescales and delays.

Definitely won’t be shopping there again, sadly.

I have ordered several items from Wallis all but one have arrived! I returned one & received a refund! The other is with the delivery firm awaiting delivery ! They are part of the Debenhams group so satisfied all is well. I contacted customer services and Kai was most helpful
Update on my no show delivery , customer services were brilliant, the add on for protection of delivery meant they have issued a refund today! Great service! Very happy!

I appreciate that Wallis shops closed, but Boohoo took it over so I assumed it would be ok. Wrong!!! Don't expect to receive something that looks the same as the online photo. Or a petite when you order petite. It was disgusting nylon material, Wrong style, Wrong colours. AND I had to pay to return!! I will avoid in future.

1 star is pushing it! Customer Services is non existent - how you can operate a service with no other means of contact than messenger is beyond me. Ordered a few items all came separate. A make up item when received was unsealed! Text them at 7am Wednesday morning… it’s now 8.30 Thursday morning and still no response. It’s a faulty item, unhygienic, obviously no quality control and I’m definitely not using it. NEVER AGAIN!

Disgraceful customer service through message app. They will keep sending you round in circles and then say it’s over a month so can’t help! I can prove items have been returned and still no refund. No phone number, no help. DO NOT USE WALLIS ONLINE!

Do not buy from this website. it's not Wallis. Debenham delivers the item but totally different design and colour and low in quality. Customer service is a nightmare. Luckily Paypal sorted the issue.

I have been trying to return items since December and have had numerous contact on their web chat but been waiting for weeks for an agent to get back to me without any success.
It is impossible to speak to anyone as no telephone number is ever provided even after asking multiple times

Returned unwanted items. They were received back on the 9th February. Still waiting for a refund, have contacted them twice and get told by what is probably a bot that it is being processed and they will contact me by email when it has been processed.

Paid for premium next day delivery. No tracking information. Contacted customer services given tracking number which is not recognised by courier. Items still not delivered. No offer of postage costs refund

Bought a dress online. I paid £6.99 for next day delivery with DPD.
It should have arrived today, it hasn't even left the warehouse. Asked for my delivery money back. I wanted to wear the dress tomorrow for a special occassion. Absolute joke.
I won't be ordering from them again.
I hope they go out of business considering how many bad reviews I've just seen on here.
Is it any wonder Shein are overtaking British run retail. So annoyed.

Long delivery time, confusing returns process (wasn't clear if you needed to send items individually), you have to pay for returns.
On top of that, the goods weren't great, and after 2 weeks I haven't heard back re the return nor received a refund. There is no customer service, no email, no number, just a messenger service with a bot. I have given them my information and they say they have no record of that order. I'm down £73 quid, and won't be using them again. Use at your peril

Should be 0 stars not even worthy of one . Please please read the reviews this company has one star for a very good reason. I ordered a shirt through Wallis 18th of January. Not informed it was coming through a third party Hoxton Girl who refused to reply to my emails for a return . Eventually managed a return through Wallis 14 emails later still no refund .
Unethical swindling company that should be investigated . If you want a headache go ahead a make an order … do yourself a favour find an ethical company.. there are plenty out there WALLIS is not one of them .

I keep asking for them to stop emailing me. I suffer from migraines and on the emails the screen flickers. I emailed them to say take me off the emails because the unsubscribe system does not work, it just subscribes you to more. After asking I have never come across such ignorance and uncaring attitude. Will never buy from them again.