Professional and well organised company. Provided a good selection of vehicles with various lengths of subscription. Having decided on a nearly new Mini at a reasonable monthly rate we have been guide... See more
Company replied
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See what reviewers are saying
Wagonex connected us to 'Electric Zoo' who tried to claim all sorts of damages upon return of the vehicle. We had rented the vehicle for over 6 months, and there were small superficial scratches to 1... See more
Company replied
Excellent service. Fully onliine. No hard sell or annoying requirement to speak to somebody to confirm details already input online. Really easy to set up, follow up and take delivery of the ve... See more
Company replied
When our car recently failed catastrophically, we looked for a suitable short term 'lease.' Wagonex fitted the bill perfectly. We are very happy with our temporary ride and the friendly, considerate W... See more
Company replied
Company details
Written by the company
Introducing Wagonex: A Vehicle Subscription Marketplace. Our vision is to redefine traditional vehicle ownership and create a fair, flexible and customer centric way for you to drive the vehicle you want, whenever you need it. Trusted Partners: At Wagonex, trust is at the core of everything we do. We carefully select partners who share our commitment to reliability, quality, and customer satisfaction. When you choose Wagonex, you're not just selecting a vehicle; you're partnering with a network of trusted providers dedicated to delivering an exceptional subscription experience. Choice: At Wagonex, we understand that variety is key. We work hard to ensure our customers have a wide selection of vehicles and subscription options to choose from, ensuring that your vehicle subscription is perfectly aligned with your preferences and lifestyle. Flexibility: Our subscription plans range from a minimum of 1 month up to 3 years and there’s a number of mileage packages and deposit options to choose from. Subscription provides a level of adaptability that surpasses traditional lease or PCP contracts. Experience: With 7 years of experience in the subscription industry, Wagonex takes pride in being the first car subscription provider in the UK. Our dedicated customer support team has extensive knowledge and Wagonex is here to help you every step of the way. Go on, join the car subscription revolution.
Contact info
Greyfriars Road, Capital Tower, CF10 3AG, Cardiff, United Kingdom
- 02030020976
- help@wagonex.com
- www.wagonex.com
4.2
Great
68 reviews
Hasn’t replied to negative reviews
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Quick delivery, good service.
Needed a car quick, managed to order one and have it delivered in 7-10days. Contacted Wagon flex beforehand with some questions, quick reply, and ordered online. Straightforward and easy to do.
11 September 2023
Unprompted review
Reply from Wagonex
Hi,
Thank you for your feedback we do really appreciate it. We are happy that we were able to assist you.
Kindest regards,
Wagonex
Very prompt and efficient service
Very prompt and efficient service. Can highly recommend
4 September 2023
Unprompted review
Reply from Wagonex
Hi Keith,
Thank you very much for your feedback, we appreciate it. We are glad that we were able to assist you and that you enjoyed your experience with us.
Kindest regards,
Wagonex
Smooth process from start to finish
Smooth process from start to finish. The electric car arrived spotless, full charge and ready to go.
29 August 2023
Unprompted review
Reply from Wagonex
Hi Graham,
Thank you very much for your feedback, we appreciate it. We are glad that we were able to assist you and that you enjoyed your experience with us.
Kindest regards,
Wagonex
The staff (Brooke) has been incredibly…
The staff (Brooke) has been incredibly attentive and responsive. Their communication has been prompt and helpful.
21 August 2023
Unprompted review
Reply from Wagonex
Good morning,
Thank you very much for your feedback, we appreciate it. We are glad that we were able to assist you. We will be sure to pass your kind words on to Brooke.
Kindest regards,
Wagonex
Excellent company
Such an easy process from selecting a car to on-boarding. Instant support via the web chat or phone so a very happy customer!
21 August 2023
Unprompted review
Reply from Wagonex
Hi Sarah,
Thank you very much for your feedback, we appreciate it. We are glad that we were able to assist you.
Kindest regards,
Wagonex
Excellent customer service
Helpful and patient with all my questions, and really provided outstanding customer service. Website is clear and application process is easy to follow.
17 August 2023
Unprompted review
Reply from Wagonex
Good afternoon,
Thank you very much for your feedback, we appreciate it. We are glad that we were able to assist you.
Kindest regards,
Wagonex
Quick, friendly and professional
16 August 2023
Unprompted review
Reply from Wagonex
Hi Tony,
Thank you very much for your feedback, we appreciate it. We are glad that we were able to assist you.
Kindest regards,
Wagonex
Insurance Quotation Advise
I was looking for an insurance for my subscription car. They have been very helpful and supportive. I would highly recommend their services.
11 August 2023
Unprompted review
Reply from Wagonex
Hi Joel,
Thank you very much for your feedback, we appreciate it. We are glad that we were able to assist you.
Kindest regards,
Wagonex
Great communication and easy to reach
All the queries were answered and updates were provided. No issues at all.
26 July 2023
Unprompted review
Reply from Wagonex
Hi Irfan,
Thank you very much for your feedback, we appreciate it. We are glad that we were able to assist you.
Kindest regards,
Wagonex
I was looking to get Car insurance…
I was looking to get Car insurance details. Brooke from the support team was super helpful and helped me get the correct answers. I really appreciate her help!
21 July 2023
Unprompted review
Reply from Wagonex
Hi Raman,
Thank you so much for leaving a review, this is very much appreciated. We are glad that we were able to help. We will be sure to pass your kind words back to Brooke.
Kindest regards,
Wagonex
Although I couldn’t book a car now for…
Although I couldn’t book a car now for a few months time, the customer service from Brooke was awesome. It was proactive and helpful, and I will return later to making the booking
20 July 2023
Unprompted review
Reply from Wagonex
Hi Matt,
Thank you so much for leaving a review, this is very much appreciated. We are glad that we were able to help. We will be sure to pass your kind words back to Brooke. We look forward to hearing from you in the future.
Kindest regards,
Wagonex
Friendly and considerate service
When our car recently failed catastrophically, we looked for a suitable short term 'lease.' Wagonex fitted the bill perfectly. We are very happy with our temporary ride and the friendly, considerate Wagonex service. Many thanks from Luciana and Steve.
7 June 2023
Unprompted review
Reply from Wagonex
Hi Luciana and Steve,
Thank you very much for your feedback, we appreciate it. We are glad that we were able to help you.
Kindest regards,
Wagonex
Reply from Wagonex
Hi Thomas,
Thank you so much for leaving a review, this is very much appreciated.
Kindest regards,
Wagonex
Really helpful staff
Really helpful staff, always ready to help, had a bit of an issue with the delivery day and Amy had it resolved within a couple of hours. Highly recommend Wagonex
31 May 2023
Unprompted review
Reply from Wagonex
Hi Michelle,
Thank you so much for leaving a review, this is very much appreciated. We are glad that we were able to help. We will be sure to pass your kind words back to Amy.
Kindest regards
Wagonex
Reply from Wagonex
Hi LW,
Thank you for leaving your feedback, our team appreciates the time you have taken to write this.
Kindest regards
Wagonex
It was a simple and easy process
It was a simple and easy process. I had a lovely conversation while doing it all, and it just went through like clockwork!
2 May 2023
Unprompted review
Reply from Wagonex
Hi Susan
Thank you for leaving your feedback, our team appreciates the time you have taken to write this.
Kindest regards
Liz
Really helpful in arranging insurance…
Really helpful in arranging insurance for a vehicle on subscription. Website search simply did not produce a policy fit for the purpose but through Wagonex everything was resolved to fit the terms of my hire agreement.
28 April 2023
Unprompted review
Reply from Wagonex
Hi Tim
Thank you for leaving feedback! I'm glad our team were able to help you arrange Insurance.
Kindest regards
Liz
Our experience with Wagonex while applying for a car from overseas …
Our experience with Wagonex while trying to organize a car from overseas was exceptional. Brooke Stara was the customer service representative we were dealing with. After dealing with numerous other companies who were unhelpful and vague about many things, our dealings with Wagonex need atleast a good review. We are truly impressed. Keep up the good work Brooke and Wagonex.
20 April 2023
Unprompted review
Reply from Wagonex
Hi Arun&Kylie George
Thank you so much for leaving a review, this is very much appreciated. We will be sure to pass your kind words back to Brooke.
Wagonex
Highly Recommended
A great competitive deal and incredibly helpful team always available to answer questions and assist. I will use again
6 June 2022
Unprompted review
Reply from Wagonex
Hi David
Thank you so much for your feedback, we hope to see you again soon!
Wagonex
Avoid Wagonex and Electric Zoo : huge checkout bills !
Wagonex connected us to 'Electric Zoo' who tried to claim all sorts of damages upon return of the vehicle. We had rented the vehicle for over 6 months, and there were small superficial scratches to 1 or 2 of the wheel hub-caps. Normal wear and tear. Electric Zoo wanted money to replace all four wheels and also charged us for full valetting even though we had the car fully cleaned at a garage.
This is blatant profiteering. Do not use unless you want an extremely large bill upon checkout. Ours was over £700!
14 August 2022
Unprompted review
Reply from Wagonex
Hi George
We would like to look into this for you straight away and arrange for a member of the team to call you. Could please provide your contact details and email address as soon as possible via Trustpilot private message that would be appreciated.
Kindest regards
Wagonex
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